Ecommerce Account Manager Resume Samples

Description :

1. Aligned and implemented sales goals and priorities with key internal and external decision-makers.
2. Strategically negotiated customer programs for profitable growth.
3. Optimized price, promotion, advertising, and supply chain to earn strong organic placement on the digital shelf.
4. Optimized operational execution through the development of new operations and fulfillment capabilities.
5. Led internal and customer-facing meetings to drive engagement and accountability on projects; independently resolved escalated issues.
6. Utilized a suite of analytics tools to make data-driven decisions.
7. Collaborated with the Director, Amazon (Delta Faucet), and online account leaders to drive a cohesive online strategy for Delta Faucet Company.
8. Developed and implemented strategic marketing plans that increased online sales by over 30% within the first quarter of the campaign.

Experience

2-5 Years

Level

Executive

Education

BBA

Description :

1. Led regular client calls and maintained clear project prioritization to ensure timely deliverables.
2. Leveraged Stack line's proprietary tools to facilitate data-driven decision-making for clients and devise effective solutions to enhance growth.
3. Conducted market, category, and competitor analysis to develop clients' media and operations strategies, and provide regular reports on business performance.
4. Created growth and media plans based on the client's goals and category trends. 
5. Developed media and operational tactics aligned with those plans and built reporting to monitor the resulting performance.
6. Managed paid search ad development, budget pacing, and optimizing key performance indicators (KPIs) to achieve optimal results.
7. Developed and optimized paid search strategies using Stackline data, incorporating consumer behavior and top-of-search tactics.

Experience

2-5 Years

Level

Executive

Education

BBA

Description :

1. Responsible for facilitating business by implementing practical networking techniques.
2. Responsible for liaising with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
3. Responsible for coaching and promoting high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
4. Responsible for developing compelling presentation decks to gain approval for ideas and communicate results.
5. Responsible for collaborating with advertising group to create uniformity between advertising messages and retail incentives.
6. Responsible for driving sales by developing multi-million dollar contract sales.
7. Responsible for increasing sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
8. Managed multiple eCommerce accounts, ensuring that all client objectives were met while maintaining a high level of customer satisfaction and engagement.

Experience

2-5 Years

Level

Executive

Education

MSDM

Description :

1. Responsible for increasing profit margins by effectively controlling budget and overhead and optimizing product turns.
2. Responsible for preparing sales presentations for clients showing the success and credibility of products.
3. Responsible for organizing promotional events and interacting with the community to increase sales volume.
4. Responsible for aligning company goals with customer outcomes and increased satisfaction by automating contact management systems.
5. Responsible for managing revenue models, process flows, operations support, and customer engagement strategies.
6. Responsible for delivering recommendations to long-term accounts to promote brand awareness to key audiences.

Experience

5-7 Years

Level

Executive

Education

BA Comm

Description :

1. Responsible for maintaining financial controls, planning business operations, and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
2. Responsible for implementing systems and procedures to increase sales.
3. Responsible for collaborating with upper management to implement continuous improvements and exceed team goals.
4. Responsible for engaging in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
5. Responsible for exceeding sales quotas and increased profitability through effective sales strategy and business planning.
6. Responsible for boosting marketing, reviewing pricing strategies, and expanded distribution channels to increase sales revenue.
7. Responsible for demonstrating products to show potential customers benefits and advantages and encourage purchases.

Experience

5-7 Years

Level

Executive

Education

Ecom Cert

Description :

1. Responsible for supporting the annual media planning process and media buying for digital content.
2. Responsible for establishing and maintaining a balanced and accurate e-commerce budget to execute initiatives with proper funding and enrich customer experience.
3. Responsible for helping find leading online retailers and platforms to connect with consumers.
4. Responsible for building relationships with customers and community to establish long-term business growth.
5. Responsible for achieving sales goals and service targets by cultivating and securing new customer relationships.
6. Responsible for resolving problems with high-profile customers to maintain relationships and increase return customer base.
7. Responsible for managing accounts to retain existing relationships and grow share of business.

Experience

5-7 Years

Level

Executive

Education

BBA

Description :

1. Responsible for streamlining account management processes, improving overall efficiency and effectiveness.
2. Responsible for leading regular reviews of account performance metrics with clients, maintaining transparency on progress toward goals while offering strategic guidance for improvement initiatives.
3. Responsible for constructing new payment systems for online orders to optimize website shopping and boost sales.
4. Responsible for developing and executing e-commerce positioning, values, tone of voice, and design elements to bring value and convenience to customers.
5. Responsible for incorporating e-commerce objectives in social media platform management.
6. Responsible for leveraging Google Analytics and AB testing to monitor the effectiveness of online marketing strategies, website content, and user experience.
7. Responsible for customizing e-commerce platforms by building new products, designing landing pages, and integrating new vendors and apps to further enhance website UI and UX.

Experience

5-7 Years

Level

Executive

Education

MBA

Description :

1. Responsible for negotiating contracts with vendors and suppliers to secure favorable terms for clients'' e-commerce businesses.
2. Responsible for overseeing inventory management efforts to maintain optimal stock levels while minimizing carrying costs.
3. Responsible for conducting comprehensive performance analyses of e-commerce accounts, leading to informed decision-making and optimization efforts.
4. Responsible for managing multiple e-commerce accounts, achieving increased sales and client retention.
5. Responsible for spearheading efforts in client retention, consistently maintaining a high level of account renewals and positive feedback.
6. Responsible for maximizing revenue potential by analyzing sales data to identify underperforming items or categories in need of strategic attention or promotion adjustments.
7. Responsible for collaborating with cross-functional teams for successful product launches on e-commerce platforms.

Experience

5-7 Years

Level

Executive

Education

Web Dev Dip

Description :

1. Responsible for monitoring industry trends, and identifying opportunities for growth within the e-commerce landscape.
2. Responsible for implementing effective pricing strategies that increased profitability without compromising customer satisfaction.
3. Responsible for collaborating with web developers to improve user experience on client websites, resulting in higher conversion rates.
4. Responsible for optimizing product listings through keyword research, increasing search result rankings, and driving organic traffic growth.
5. Responsible for boosting customer satisfaction by addressing and resolving account issues efficiently.
6. Responsible for managing promotional campaigns for clients, ensuring timely execution and positive results.
7. Responsible for ensuring seamless integration of new products into existing catalogs by working closely with inventory managers and merchandisers.

Experience

7-10 Years

Level

Management

Education

BSM

Description :

1. Managed daily account activities including responding to customer inquiries and working with the internal and external team members to resolve issues to meet account performance objectives and drive improvements.
2. Focused on driving sales growth and profitability, prepared and analyzed reports including, sales, chargebacks, pay-per-click campaigns, and customer reviews to identify trends, and new opportunities, and support the implementation of approved strategies.
3. Documented and learned customer requirements and processes to facilitate operational improvements at the DCs, and drive chargeback reduction and systematic changes. 
4. Managed the catalog to ensure accurate representation on product display pages by owning the new number announcement process and discontinuations, fitment, images, video, and copy.
5. Executed administrative tasks including reviewing and approving financial reports, returns, and warranties.
6. Established productive professional relationships with key personnel in assigned customer accounts.

Experience

10+ Years

Level

Senior

Education

BSIT