eCommerce Operations Manager Resume
Headline : As an eCommerce Operations Manager, coordinates seasonal and monthly product marketing strategies. Maintains online content calendar to ensure website and messaging is consistent with monthly and seasonal campaigns.
Skills : Communication, Management.
Description :
- Owned the selling and promotional strategy throughout the site to drive products and trends, including the homepage and coordination across digital channel marketing efforts.
- Partnered with Acquisition Marketing to create consistent and key messaging on-site and through all marketing channels.
- Managed the homepage and other content areas, optimizing to ensure customer engagement.
- Managed and created reports around Google Analytics and any other relevant data sources.
- Reviewed the site daily to check for accuracy and identify opportunities for on-site optimization through improved customer experience.
- Able to work independently, and highly organized with clear and concise communication skills.
- Knowledge of Microsoft Office suite of programs, including Outlook, Word, Excel and PowerPoint.
Experience
5-7 Years
Level
Executive
Education
B.O.M.
eCommerce Operations Manager Resume
Summary : As an eCommerce Operations Manager, responsible for managing the day-to-day operations of the e-commerce business. Supervising the team responsible for eCommerce Support, as well as managing our website product catalogue.
Skills : Problem-solving, Customer service.
Description :
- Managed and integrated product data into our digital channels and developed a support framework across our capability set to ensure a best-in-class customer and store experience.
- Implemented new processes, system changes, and standard operating procedures to optimize Omni-Channel operations and worked with marketing, technology, and supply chain teams to implement.
- Monitored all online platforms to gain insights into areas of success and opportunities. Share feedback across the team and lead operational improvement initiatives.
- Partnered with the Customer Service team to understand consumer pain points and work on initiatives to improve experience.
- Developed and managed support processes to provide first-level support for our e-commerce stores and platform presence.
- Managed review capabilities and monitored product reviews.
- Managed third-party delivery relationships and initiatives.
Experience
7-10 Years
Level
Senior
Education
B.O.M.
Associate eCommerce Operations Manager Resume
Headline : As an Associate eCommerce Operations Manager, responsible for monitoring the performance of the support team and ensuring the team is performing.
Skills : Order fulfillment, Data analysis.
Description :
- Developed and maintained the brand's knowledge base across all website functions and eCommerce.
- Worked with the IT Technical Support team to work through issues that require technical support and/or development.
- Provided input to new development pipeline and capabilities to influence roadmap as it relates to support strategy and enhancements needed.
- Managed other support activities such as the monitoring of product reviews and the accuracy of product details on the site.
- Owned relationship with the FBA Services, IT Support, and Operations teams.
- Developed and implemented the overall operational strategy for our e-commerce platform, ensuring alignment with company goals and objectives.
- Managed the end-to-end order fulfillment process, including order processing, and shipping.
Experience
5-7 Years
Level
Executive
Education
BMar
Assistant eCommerce Operations Manager Resume
Headline : As an Assistant eCommerce Operations Manager, responsible for collaborating with logistics partners to optimize shipping costs, delivery times, and order tracking.
Skills : Interpersonal communication, Knowledge of e-commerce platforms.
Description :
- Monitored and analysed key performance metrics to identify areas for improvement and implement operational enhancements.
- Processed to increase efficiency, reduce costs, and improve customer satisfaction.
- Developed, implemented, and maintained e-commerce return policies that align with company objectives and customer expectations.
- Ensured return policies were communicated to customers and internal teams.
- Collaborated with carriers and logistics partners to streamline the return process and reduce costs.
- Collected and analyzed data on return trends, reasons for returns, and customer feedback.
- Identified opportunities to reduce return rates and improve product quality or service quality.
Experience
5-7 Years
Level
Executive
Education
BMar
eCommerce Operations Manager Resume
Summary : As an eCommerce Operations Manager, works closely with the customer support team to resolve return-related customer inquiries and issues.
Skills : Project management, Strategy.
Description :
- Provided guidance and training to customer support representatives on handling return inquiries.
- Reviewed and refined the return management process to enhance efficiency and accuracy.
- Identified and implemented automation and technology solutions to improve the return process.
- Used data analytics tools to extract actionable insights and trends related to sales, customer behaviour, and website performance and align them with operational objectives.
- Generated regular reports and dashboards to provide stakeholders with a clear understanding of key metrics and performance indicators for operations.
- Made data-driven recommendations to optimize product listings and fulfillment.
- Utilized data analytics to assess e-commerce performance, track key performance indicators (KPIs), and identify areas for improvement.
Experience
7-10 Years
Level
Consultant
Education
BMarketing
eCommerce Operations Manager Resume
Summary : As an eCommerce Operations Manager, involved in sourcing products managing logistics, optimizing the listings, and ensuring a smooth and profitable operation.
Skills : Supply chain management, Warehousing.
Description :
- Oversaw the setup of the accounts, including account creation, product listings, and compliance with company policies.
- Managed the logistics from suppliers to fulfillment centers, including shipping, customs clearance, and inventory management.
- Implemented quality control measures to ensure product standards are met, coordinating with suppliers and freight forwarders.
- Optimized product listings for maximum visibility and conversion, including SEO, images, and descriptions.
- Conducted market research to identify trends, competitive pricing, and potential new products.
- Monitored and analyzed performance metrics on Amazon, using data to optimize operations and strategies.
- Managed customer service for the account, ensuring high customer satisfaction and addressing any issues or returns.
Experience
10+ Years
Level
Management
Education
BMarketing
eCommerce Operations Manager Resume
Summary : As an eCommerce Operations Manager, responsible for website development and smooth run, updating it with new requirements and new collections.
Skills : Design, Business process management.
Description :
- Coordinated with the tech agency daily for the smooth running of the website.
- Ensured good customer service by addressing and ensuring the timely resolution of customer issues or comments.
- Managed and executed promotional campaigns within a time frame on the website.
- Worked closely with different depts (merchandising, supply chain, retail) to ensure smooth order fulfillment and delivery.
- Provided analysis and reporting on metrics such as weekly/monthly sales by department, new product sell-through, and offer code performance.
- Oversaw the day-to-day operations of the e-commerce platform, including website management, order fulfillment, inventory control, and customer service.
- Collaborated with the marketing team to develop and implement strategies to drive traffic, increase conversion rates, and maximize online sales.
Experience
7-10 Years
Level
Consultant
Education
BMarketing
eCommerce Operations Manager Resume
Summary : As an eCommerce Operations Manager, monitoring key performance metrics such as website traffic, conversion rates, average order value, and customer satisfaction.
Skills : Forecasting sales, Marketing, Improve productivity and motivation.
Description :
- Analyzed data and insights to identify trends, opportunities, and areas for improvement in the e-commerce business.
- Managed the product catalog, including adding new products, updating product descriptions, and ensuring accurate pricing.
- Implemented best practices in website design, user experience, and SEO to optimize the online shopping experience.
- Coordinated with vendors, suppliers, and fulfillment partners to ensure timely delivery of products and efficient inventory management.
- Developed and optimized shipping and fulfillment processes to minimize costs and improve delivery times.
- Led and mentored a team of e-commerce specialists, providing guidance, training, and performance feedback.
- Kept updated on industry trends, e-commerce technologies, and competitive landscape to drive innovation and growth.
Experience
7-10 Years
Level
Senior
Education
BMarketing
eCommerce Operations Manager Resume
Summary : As an eCommerce Operations Manager, responsible for pre-sales and post-sales customer support via email, online chat, and phone (inbound/outbound).
Skills : SEO, Experience in ecommerce sales, Familiarity with leading ecommerce platforms.
Description :
- Handled inquiries regarding product, stock, shipping, order status, returns/exchange, and refunds.
- Resolved complaints, and provided appropriate solutions and alternatives within the time limits.
- Maintained marketplace accounts at a healthy status, improved ratings, and customer satisfaction.
- Listed and updated products on the company's website and increased online sales.
- Formulated high-quality novel written and visual content for each social media campaign.
- Managed product catalogs and eCommerce database listings across our web portals and internal databases.
- Ensured timely processing and fulfillment of B2C orders, including the preparation and generation of courier shipping labels.
Experience
7-10 Years
Level
Consultant
Education
BMarketing
eCommerce Operations Manager Resume
Headline : As an eCommerce Operations Manager, responsible for planning and allocating customer orders among various couriers and shipping modes, overseeing daily order planning and dispatches.
Skills : Good leadership and people management skills, Leadership.
Description :
- Supervised warehouse fulfillment activities to ensure accurate scanning and packing of products.
- Conducted regular inventory checks across all marketplaces.
- Monitored shipment tracking, recorded returns and RTOs, and handled customer queries.
- Coordinated with designers, developers, warehouse team, and third-party vendors to ensure seamless e-commerce site development and product launches.
- Oversaw vendor registration process, ensuring timely completion of required documentation and compliance procedures.
- Tracked purchase orders and collaborated with distributors to ensure timely service, high fill rates, and prompt payment settlement.
- Evaluated website performance to identify areas for improvement and optimization.
Experience
5-7 Years
Level
Executive
Education
BMarketing
