An Emergency Communications Officer works for the police department and serves as a vital support for the public who want emergency support and assistance from the department. The job description entails answering 911 phone calls and responding to them immediately by taking a proper course of action. While the duties vary based on the type of situation, the following are certain core duties that are mentioned on the Emergency Communications Officer Resume – attending and answering 911 calls, informing the appropriate team or personnel to take the needed action, communicating necessary information to the caller on how to handle the situation including CPR and first aid process; and tracking the location and the situation until the problem is resolved.
The most sought-after skills for the post include the following – clear, strong, and efficient verbal communication skills, the ability to multitask; a basic understanding of technology; strong knowledge of the city’s geography and the ability to read maps well; a good understanding of police terminologies, policies, procedures and regulations, and emotional stability. While exact qualifications vary from industry to industry, possessing a background in telecommunications will be useful.
Objective : Customer Service Professional with nearly 15 years of experience. Specialized in customer education, multi-tasking, and communications. Strengths include investigative skills, attention to detail, active listening skills, written and oral interpersonal communication, and dedication to providing excellent customer service.
Skills : Microsoft Proficient, Customer Service, Multitasking.
Description :
Received emergency requests for service by radio and telephone and determined appropriate responses.
Relayed precise, accurate information to Emergency Personnel in a timely manner.
Performed as an emergency medical dispatcher, providing pre-arrival emergency medical instructions.
Operated and monitored multiple emergency radio frequencies; often acting in a dual capacity answering emergency 911 phone lines while simultaneously dispatching over the radio.
Maintained communications with responding emergency units to assist them in any manner necessary to complete proper responses.
Received non-emergency requests for service and provided information to callers.
Operated and monitored national and statewide criminal information network and disaster warning systems.
Experience
2-5 Years
Level
Junior
Education
Certification in Emergency
Emergency Communications Officer Resume
Summary : Motivated, personable business professional with the ability to quickly solve complex situations while maintaining a positive attitude.
Received incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
Question callers to determine their locations, and the nature of their problems to determine the type of response needed.
Determined response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
Recorded details of calls, dispatches, and messages.
Entered, updated, and retrieved information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
Assisted students and faculty in emergency and non-emergency situations.
Worked with outside agencies including city and state fire, rescue, and police.
Experience
10+ Years
Level
Senior
Education
HS
Emergency Communications Officer Resume
Summary : Seeking to obtain employment that embodies previous skills developed as an associate and held supervisory positions. Excellent interpersonal and organizational skills with attention to detail.
Skills : Microsoft Office, Communication Skills, Training Skills.
Description :
Answered non-emergency and 911 emergency requests to assist public and staff with emergency and non-emergency public safety assistance.
Performed communications work involving the processing of Enhanced 9-1-1 calls (wireless and ten-digit) and dispatching of fire, emergency medical services (EMS), and law enforcement agencies.
Accurated and rapid processing of routine and emergency calls, which requires following prescribed standard operating procedures.
Transferred callers to other emergency response agencies such as law enforcement following prescribed procedures.
Ability to quickly determine the nature of the emergency from information provided by emergency personnel or the public and initiate appropriate action.
Offered pre-arrival medical and fire instructions via telephone per established protocols.
Worked is performed in a fast-paced, high call volume, call center environment.
Experience
10+ Years
Level
Senior
Education
A..S. in Paralegal
Emergency Communications Officer Resume
Summary : An experienced project manager in hazard mitigation grant projects, with a heavy background in emergency response. Extensive experience in fast-paced professional environments.
Skills : Word, Adobe, Communication Skills.
Description :
Co-ordinated with staff regarding shifts and timesheets.
Prepared schedules and worked with Director to verify hours worked.
Prepared employees for training classes and worked with the Fiscal department to coordinate the dates.
Prepared employee evaluations yearly.
Answered and distributed calls to appropriate personal while also prioritizing the most serious calls.
Filed all incoming documents.
Received employee of the year honors, numerous accommodations for job performance, and teamwork recognitions.
Experience
10+ Years
Level
Senior
Education
Business Administration
Emergency Communications Officer Resume
Objective : Eight years of experience in customer service and assisting others in order to meet an array of different needs ranging from emergency assistance to directing individuals to a particular service.
Skills : Microsoft Office, Citrix, Pro-Watch, CSARC, And CBORD Alarm Monitoring Systems, Max Pro And Similar CCTV Monitoring Systems, Logging And Retrieving Information, Multi-Line Phone Systems, Navigating Various Databases.
Description :
Operated a two-way radio console and alerting system to dispatch routine and emergency police call for service.
Provided customer service information and assistance via multi-line telephone system and a walk-up service window to refer individuals to police, department or university personnel, or another agency.
Issued keys to the authorized student for after-hours use of University buildings.
Answered emergency and non-emergency calls while inputting corresponding information into the Computer Aided Dispatch (CAD) system to be relayed to officers in the field.
Asked questions to gain details, interpret, and analyze a caller's situation in order to determine and assign the level of priority.
Retrieved, input, and researched information from the terminal and National Crime Information Computer Teletype (NCIC) system, for routine police functions and investigative purposes.
Monitored and responded to computer alarm and access control systems for University properties.
Experience
2-5 Years
Level
Junior
Education
MA
Emergency Communications Officer Resume
Objective : Likable and dedicated Emergency Communications Officer with over 6 years of experience in a fast-paced company. Eager to offer superb analytical and computer skills to help the company grow its client base.
Skills : CPR & First Aid Certified, Six Sigma Yellow Belt Certified, Microsoft Office Proficient.
Description :
Dispatched routine and emergency calls for service, provide Emergency Medical Dispatch instructions to callers, the process calls for service, perform back up work for radio dispatcher, maintain files and records.
Worked as radio dispatcher, relaying calls for service to police, fire and EMS agencies.
Prioritizes calls for service and determines appropriate response levels.
Provided emergency medical dispatch instructions to callers and also emergency information to various agencies and caller.
Processed emergency and nonemergency call for service for police, fire, and medical agencies.
Entered calls in the CAD system, conducts queries of local, state, and national computer databases, maintains and updates local computer databases, conducts queries of NCIC system, records information in written logs and on forms.
Appointed shift supervisor or assistant shift supervisor in charge of day to day operations, maybe appointed training supervisor.
Experience
2-5 Years
Level
Junior
Education
MA in Emergency Management
Emergency Communications Officer Resume
Summary : Interested in applying for your company as an Automotive Customer Relations Account Specialist. Hope that you will take into consideration the position you have available. An outgoing and offer superb customer service, proficiency, and passion. A results-oriented professional, specializing in people and communication.
Skills : Microsoft Office, Linux, DNS, SAAS, PHP, C++, Apache, DHCP, Active Directory, Windows, Network Administration.
Description :
Responded to emergency calls from citizens by answering 9-1-1 and Crime Check telephone lines.
Answered emergency and non-emergency calls and determines the proper course of action based upon established policies, procedures, and guidelines for specific calls and situations.
Operated a variety of complex electronic communication and telecommunication equipment to route citizens' emergency requests for service to the appropriate public safety agencies.
Worked mandatory and voluntary overtime on a regular basis.
Maintained access to, and security of, highly sensitive materials.
Responsible for the management of a police radio and frequency.
Dispatched patrol cars and emergency vehicles and equipment as necessary
Experience
10+ Years
Level
Senior
Education
Associate of Applied Science
Emergency Communications Officer Resume
Summary : Seeking to acquire a new opportunity with the potential for advancement where one can utilize and share knowledge and experience.
Established priority on emergency calls and developing a quick response time.
Researched locations, backgrounds, and miscellaneous information required while maintaining all the needed documentation.
Used the ability to react quickly and calmly in emergencies, and to maintain a variety of clerical records needed for court purposes.
Multitasked under stress while operating a multi-channel radio and telephone system with high call volume.
Answered emergency telephone calls and applied proper EMD Protocol to assess appropriate priority and determine necessary resources.
Answered non-emergency calls and directed internal & external customers to available county resources.
Dispatched emergency and non-emergency service call to police units.
Experience
10+ Years
Level
Senior
Education
IFREC Real Estate Schools
Emergency Communications Officer Resume
Objective : An excited individual looking to find a great, and stable company to work for. Would like the opportunity to work in the counseling and human services field, explore opportunities there and demonstrate how past experience in the military, customer service, and for the office, and current educational experience could fill the needs and go beyond the expectations of this position.
Answered incoming emergency and non-emergency calls.
Performed inquiries and criminal history checks for Officers.
Answered incoming emergency and non-emergency calls; interviewed callers and gathered details; prioritized calls for service and determined appropriate personnel to respond.
Diffused all escalated calls to ensure the safety of responding personnel.
Performed inquiries and criminal history checks for Officers through the National Crime Information Center (NCIC).
Completed the 6 weeks dispatch training courses.
Informed involved officers of the nature of the call and provides follow up service to officers requesting additional service or information.
Experience
2-5 Years
Level
Junior
Education
BA in Human Services
Emergency Communications Officer Resume
Objective : 12 years of experience providing management and customer support in both a call center and office environment for public safety, benefits eligibility, and various customer service environments. Demonstrated history of efficiency and accuracy in processing Medicaid applications in the Case Management System (VaCMS) for all Medicaid programs.
Skills : Microsoft Office, Computer Aided Dispatch.
Description :
Generated calls for responding officers by gathering information quickly and efficiently from the citizen in order to get them the help they needed as fast as possible.
Dispatched the 911 calls quickly and efficiently according to standard operating procedures.
Responsible for obtaining records and accurately disseminating emergency and non-emergency calls for service from citizens and visitors to Police/Fire/EMS responders.
Utilized precise and independent judgment in reviewing and prioritizing emergency call information and relaying to the most appropriate and closest unit or person to the scene of the emergency.
Utilized excellent interpersonal communication skills to gather information from people in various stressful and oftentimes emotional situations, and accurately relay that information between and among appropriate responders.
Operated radios, computer networks, multi-line telephone systems, and related equipment.
Provided ongoing communication to assure the safety of officers and emergency personnel.
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