An EMS Dispatcher is a professional telecommunicator, who is tasked with the duty of gathering information relating to various medical emergencies, provision of assistance and instruction by voice, and dispatching and support of EMS resources responding to any emergencies. A well-drafted EMS Dispatcher Resume indicates the following duties and responsibilities – monitoring and controlling the movement of fire and EMS units, using computer systems and dispatching equipment to communicate and coordinating activity with EMS and fire units; dispatching peripheral assistance including transportation requests, utility companies; determining if any additional assistance is needed.
The ideal candidate for this position possesses – a high standard of ethical conduct, the ability to understand and interpret information, the ability to handle distressed people; strong communication skills, and complete awareness of technical information, rules, and regulations. A degree is commonplace among job applicants.
Summary : To establish a long-term career in a company where I may utilize my EMS Dispatcher professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.
Received and prioritized all incoming telephone calls.
Efficiently dispatched vehicles to emergency and non-emergency calls in a timely manner.
Demonstrated the ability to make accurate moment-to-moment decision making in regard to the dispatch of emergency and non-emergency vehicles.
Effectively triaged all incoming requests for service Training will be provided for employees.
Obtained required information from party requesting medical transport (as set forth by communications manager).
Demonstrated ability to effectively use paging system, Nextel's, cell phones and land lines, and all portable or mounted radios; troubleshoots problems mechanical / equipment problems and contacts lead dispatcher, communication supervisor, and communication manager as appropriate.
Prepared and completed reports stating progress, problems and statistics for review by appropriate managers and supervisors.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Science
EMS Dispatcher Resume
Headline : The ability to operate various computer and communication equipment. Comfortable reading maps and being familiar with assigned territories. Responsible for monitoring the location of emergency service personnel in their posts. Maintain contact with the dispatched units to track their response, in addition to maintaining communication with callers to oversee emergency situations and give first-aid instructions if necessary.
Skills : Self-motivated Outside Sales Professional Experienced In Both Technical And Non-technical, Fast-paced Team Environments.Relationship Building And Closing Expert.
Description :
Responsible for multiple phone lines and radios.
Effectivly dispatched of 5 Air Medical helicopters.
Aquired landing zone for aircraft.
Maintained radio communication with all aircraft.
Initiated Trauma, Stroke, and Cardiac teams.
Kept a running log of all patient reports and flights.
Maintained certifications for Air Communications.
Experience
5-7 Years
Level
Executive
Education
GED
EMS Dispatcher Resume
Headline : To obtain a part-time EMS Dispatcher position with an emphasis on Sales Support/Office Management utilizing extensive experience and skills. Productive in contributing effectively towards the objectives of a team, and is able to share knowledge, ideas, and information.
Skills : Training Skills, Monitoring Skills.
Description :
Received Incoming 911 emergency calls and Dispatch appropriate emergency responders.
Monitored radio traffic and Dispatch assistance to Law Enforcement out in the public for their safety.
Kept a chronological log of the day and any Incidents that occurred within it.
Provided detailed Information to the different EMS responders (Ambulance, Police, Fire Department, First Responders) about the situation they are responding to.
Assisted citizens calling 911 with information and reassurance that EMS assistance is on the way.
Monitored severe weather and alert public by initiating severe weather sirens and answering any questions the public has from incoming phone calls.
Supervised the County Jail and the Inmates within it, custody and control.
Experience
5-7 Years
Level
Junior
Education
MS
EMS Dispatcher Resume
Headline : Over 6 years of experience in dispatching and emergency communication and using a CAD mapping system. Over 5 years experience in the security industry,with extensive training on protecting client properties from theft,fire and suspicious activity. I have received additional training with DHS and FEMA. Experience with using CCTV video surveillance system.
Skills : Epic Software System, Microsoft Office 2010, Microsoft Office 365, Knowledge Of DOS Functions, Ability To Navigate The Internet, Including Medicaid Site, Etc., Ability To Type 70+ Wpm.
Description :
Dispatched ambulance, stretcher, and wheelchair van crews to various emergency calls.
Answered multiple telephone lines Enter all crew activity onto an excel spreadsheet (CAD).
Verified insurance and payment of patients.
Mileaged verification on all transports for billing purposes.
Calculated VA (VA Hospital) time.
Communicated with crews via radio, telephone, PTT (Push to Talk), and pagers.
Prepared Inmate meals and dispense their medication.
Experience
5-7 Years
Level
Executive
Education
Associates Of Science
EMS Dispatcher Resume
Headline : Highly motivated and energetic individual with a sound background in responding to emergency and non-emergency calls quickly. Proven capacity to assess victim's condition and determine a course of treatment instantly. Conversant with using medical transport procedures and equipment efficiently to keep patients safe during transportation.
Skills : Typing 65 wpm, 10-key 12,000 kph, Microsoft Windows.
Description :
Responsible to handle and prioritize all incoming calls for emergencies and non-emergency transportation.
Attended to incoming calls properly and note down the details of the incidents such as geographical location and extent of the emergency.
Coordinated with the nearest unit for rescue operation.
Responsible to provide medical instructions to units over the phone, addressing medical emergencies.
Responsible to transfer non-emergency and emergency calls to appropriate departments.
Created and submited reports regarding each call received during shift.
Supervised multiple crews and mavt drivers at the same time while taking calls, answering the radio and inputting information into the system.
Experience
5-7 Years
Level
Executive
Education
Associate In Business Administration
EMS Dispatcher Resume
Objective : EMS Dispatcher with 4 years of experience in Following dispatch standard operating protocols and GPS tracking, Reading and interpreting maps for the field personnel using various computer mapping systems.
Skills : Powerpoint, Access, Word.
Description :
Performed basic data entry; demonstrate the ability to learn new computer programs and perform some advanced data entry.
Demonstrated the ability to effectively channel emergency and non-emergency calls to appropriate personnel.
Communicated appropriate and accurate information, proficiently and professionally, through radio and telephone communications on the recorded line.
Monitored, transmited, and received information over telecommunication systems during client contacts.
Operated multi-frequency or channeled radio console, data terminals, computer and data recording equipment, teletype, and other telecommunication equipment.
Relayed patient updates to supervisors, medical control, transport teams, sending and receiving facilities, and the accepting physician, of estimated arrival time as per protocols.
Processed and prioritized incoming calls for emergency medical services assistance.
Experience
2-5 Years
Level
Executive
Education
Associate In Business Administration
EMS Dispatcher Resume
Headline : Highly focused and dependable EMS Dispatcher. Adept at multitasking and prioritizing in a high-pressure work environment. Excellent communicator in crisis situations with a superb record of emergency management customer service for a variety of institutions.
Skills : Great Customer Service, Great People, Great Communication Skills, Team Player, Computer Skills, motivated, dedicated, Friendly.
Description :
Constantly updated routing plans for crews in the field.
Tracked and communicated with crews through multi-radio channels to obtain location and verify crew safety at all times.
Maintained continuous communication channels with supervisors and workers to sort their work related issues.
Handle all incoming calls for fire, medical, and police emergencies for Pinal and Maricopa county.
Provided CPR and medical assistance to the publicvia phone.
Responsible for new hire's training and advancement.
Established a training program by creating a small step by step functional manual based on each jurisdiction.
Experience
5-7 Years
Level
Executive
Education
GED
EMS Dispatcher Resume
Headline : Seeking an EMS Dispatcher position with a progressive company where my demonstrated skills and experience will be valued assets with the opportunity for advancement.
Skills : Microsoft Office, Typing, Problem Resolution.
Description :
Communicate effectively with and support all field associates.
Handle all same day trip requests.
Made late calls in advance to customers when response times will exceed quoted or negotiated levels.
Posted available units according to established move-up plans.
Stayed alert of all response time requirements.
Worked extremely well under pressure Basic TCLEOSE telecommunication certification.
Determined and dispatched ambulances and other emergency services or personnel when necessary.
Experience
5-7 Years
Level
Executive
Education
Business Management
EMS Dispatcher Resume
Summary : To obtain employment within a company that is steadfast and moving forward with new ideas, innovative management, and goals to survive this economy.
Excel in record keeping, filing, scheduling, call taking and multi tasking.
Able to handle a fast paced, high stress work environment.
Maintained accurate data entry in RescueNet Dispatching program for Zoll software.
Able to run, create, adjust and deliver reports for all levels of management and billing when asked.
Maintained the system with excellent communication skills over phone and radio.
Dispatched calls for fire department's EMS division, which received more than 120,000 calls annually.
Took emergency calls and prioritized deployment of EMS resources.
Experience
10+ Years
Level
Senior
Education
GED
EMS Dispatcher Resume
Headline : Strong EMS Dispatcher skills Highly attentive to detail Strong problem-solving abilities Highly motivated; positive attitude Proficient with Microsoft and Insight programs to include Office, Word, Excel, and Powerpoint Able to work well with others; and under no direct supervision Able to maintain tasks and complete them in a timely matter Always furthering my education to better myself.
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