An End User Support Technician works in the computer development sector and undertakes the crucial task of assisting customers whenever there is a problem. Essential duties and responsibilities are listed on the End User Support Technician Resume as – diagnosing computer problems, providing instruction to customers on how to solve problems, assisting the customers, escalating issues to higher authorities, solving network-related problems, reporting and fixing bugs, supporting users in person, over the phone or using remote desktop tools; documenting problems, and solving ticketed issues, installing, and solving in an active directory environment; and supporting clients working remotely through a VPN software client over cable and DSL connections.
Those in this capacity should embrace the following skills – computer competencies, conflict resolution, telephone etiquette, and customer service skills. Other needed skills include – knowledge of identifying and troubleshooting PC hardware and software issues; skilled in supporting MS Outlook with MS Exchange. The entry-level requirement includes a degree in a relevant field.
Summary : Dedicated End User Support Technician with over 10 years of experience in providing exceptional technical support and customer service. Proven ability to troubleshoot and resolve issues efficiently, ensuring optimal user satisfaction and productivity.
Skills : Email Support, Document Management, Data Analysis, Data Entry
Description :
Delivered comprehensive technical support to end users in a high-volume call center environment.
Facilitated the imaging and deployment of Windows 7 systems, enhancing operational efficiency.
Managed Active Directory accounts, ensuring secure access for employees.
Troubleshot and configured Microsoft Outlook accounts, improving communication flow.
Developed and updated IT work instructions, streamlining support processes.
Supported Citrix client connections, ensuring seamless remote access for users.
Diagnosed and resolved application and network conflicts, enhancing user experience.
Experience
10+ Years
Level
Senior
Education
AAS IT
End User Support Technician Resume
Objective : Dedicated End User Support Technician with 5 years of experience in troubleshooting, installing, and maintaining hardware and software. Proven ability to enhance user satisfaction through effective communication and technical support.
Skills : Technical Support, Troubleshooting, System Maintenance, User Training, Database Management
Description :
Collaborated with IT teams to support diverse health systems and workstations, ensuring optimal performance.
Provided initial diagnostics for medical software issues, escalating to analysts as needed.
Managed logistics for equipment across multiple sites, including inventory and installation.
Utilized ServiceNow for tracking incidents, ensuring compliance with Service Level Agreements.
Developed strong relationships with end users, enhancing communication and support efficiency.
Streamlined issue resolution processes, improving overall user satisfaction with IT services.
Trained new technicians on ticketing systems and daily operational procedures.
Experience
2-5 Years
Level
Executive
Education
AAS IT
End User Support Technician Resume
Objective : Detail-oriented End User Support Technician with 5 years of experience in providing technical support and troubleshooting for diverse user environments. Proven ability to enhance user satisfaction through effective problem resolution and training.
Skills : User Training, Troubleshooting, Active Directory, Windows OS, Customer Service
Description :
Created and managed user accounts in Active Directory, ensuring proper access permissions.
Administered Microsoft Exchange, configuring mailboxes and permissions for optimal user experience.
Collaborated with vendors to secure competitive pricing on hardware and software solutions.
Developed and deployed Windows 7 images, enhancing system performance and user experience.
Managed data backup processes, ensuring data integrity and availability for all users.
Configured and maintained voicemail systems, optimizing communication for departments.
Delivered technical training on VPN and remote access tools, empowering users to work efficiently from home.
Experience
2-5 Years
Level
Executive
Education
AAS IT
End User Support Technician Resume
Objective : Dedicated End User Support Technician with 5 years of experience in providing technical support and troubleshooting for diverse user environments. Committed to enhancing user satisfaction through effective problem resolution.
Skills : Windows OS Support, Mac OS Support, Typing Proficiency, Technical Troubleshooting, Remote Desktop Support
Description :
Delivered remote and on-site support for over 500 users, ensuring minimal downtime.
Configured and maintained desktops and laptops for medical waste processing operations.
Facilitated password resets and account management in Active Directory.
Served as a liaison between end users and IT departments, enhancing communication.
Minimized user wait times by efficiently managing incoming support requests via ServiceNow.
Utilized Dell Kace for ticketing and documentation, ensuring accurate record-keeping.
Provided guidance on software and hardware inquiries, improving user knowledge.
Experience
2-5 Years
Level
Executive
Education
AAS IT
End User Support Technician Resume
Headline : Detail-oriented End User Support Technician with 7 years of experience in troubleshooting, software installation, and user training. Proven ability to enhance user satisfaction and streamline IT processes in fast-paced environments.
Skills : User Support, Technical Troubleshooting, Incident Management, User Training, System Configuration
Description :
Led the Windows 7 upgrade project, ensuring seamless transition for all end users with minimal disruption.
Installed and configured software on workstations, creating comprehensive documentation and training materials.
Utilized SCCM for efficient software deployment, enhancing operational efficiency.
Provided audiovisual support for training sessions, ensuring all equipment functioned optimally.
Collaborated with third-level support teams to resolve complex technical issues, maintaining ownership of support tickets.
Coordinated with vendors to address hardware and software issues, ensuring compliance with service level agreements.
Configured and set up computers, printers, and peripherals for new employees, streamlining onboarding processes.
Experience
5-7 Years
Level
Executive
Education
BSc IT
End User Support Technician Resume
Headline : Dedicated End User Support Technician with 7 years of experience in providing technical support, troubleshooting hardware and software issues, and ensuring optimal user experience in diverse environments.
Skills : Technical Proficiency, Troubleshooting, User Training, Network Configuration
Description :
Diagnosed and resolved user incidents and requests efficiently, enhancing user satisfaction.
Maintained accurate records in the ServiceNow asset database for effective asset management.
Installed, configured, and troubleshot hardware including laptops, printers, and network devices.
Installed and configured software packages, ensuring compatibility and functionality.
Provided support for telecommunication solutions, including AV and conference room setups.
Delivered first and second-level support for networking and application issues, escalating complex problems as needed.
Tracked and maintained local IT asset inventory in the ServiceNow database, ensuring up-to-date records.
Experience
5-7 Years
Level
Executive
Education
BSc IT
End User Support Technician Resume
Headline : Dedicated End User Support Technician with 7 years of experience in troubleshooting, configuring, and supporting hardware and software. Proven ability to enhance user satisfaction through effective communication and problem resolution.
Skills : Microsoft Suite, Technical Troubleshooting, User Training, Remote Support, Incident Management
Description :
Installed, configured, and troubleshot a variety of COTS and proprietary software via remote access and on-site support.
Monitored call tracking systems for new incidents, resolving client issues per service level agreements.
Documented all activities in the call tracking system for transparency and future reference.
Communicated complex technical information effectively to non-technical users.
Assisted clients with corporate standard software installations, ensuring compliance.
Maintained a knowledge database by documenting product issues and resolutions.
Provided user training on desktop products, enhancing user competency.
Experience
5-7 Years
Level
Executive
Education
BSc IT
End User Support Technician Resume
Objective : Detail-oriented End User Support Technician with 5 years of experience in troubleshooting hardware and software issues. Proven ability to provide exceptional support to users, ensuring efficient operations and high satisfaction.
Delivered comprehensive end-user support for a mid-sized company, assisting both remote and in-office users.
Managed user accounts through Active Directory and other applications, troubleshooting desktop environment issues effectively.
Collaborated with departments to procure and deploy new hardware, ensuring timely availability.
Escalated and resolved technical issues within established SLA guidelines, maintaining service quality.
Developed and maintained user documentation for internal support and end-user training.
Installed and configured hardware, software, and peripherals, adhering to design specifications.
Provided on-site, remote, and on-call support to staff, ensuring minimal downtime.
Experience
2-5 Years
Level
Executive
Education
AAS Network Admin
End User Support Technician Resume
Objective : Dedicated End User Support Technician with 5 years of experience in providing technical support and troubleshooting for hardware and software issues. Committed to delivering exceptional customer service and enhancing user productivity.
Skills : Office Suite, Windows 10 Support, Windows 11 Support, Windows Server 2016, Technical Troubleshooting
Description :
Delivered comprehensive software and hardware support for Windows 7 and 10 workstations, ensuring smooth user migrations and upgrades.
Executed PC lifecycle management processes, maintaining steady-state hardware and software functionality.
Coordinated with service vendors for timely hardware repairs, enhancing operational efficiency.
Facilitated the deployment of Exchange Server, standardizing IT processes for new acquisitions.
Assisted in migrating Active Directory domains, ensuring seamless integration into the existing infrastructure.
Provided desktop and mobility device support to users, including executive-level personnel.
Mapped network drives and ensured proper access for all users, improving workflow efficiency.
Experience
2-5 Years
Level
Executive
Education
AAS IT
End User Support Technician Resume
Objective : Detail-oriented End User Support Technician with 2 years of experience in providing technical support and troubleshooting for diverse user environments. Proficient in resolving issues and enhancing user satisfaction through effective communication.
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