An End User Support Technician works in the computer development sector and undertakes the crucial task of assisting customers whenever there is a problem. Essential duties and responsibilities are listed on the End User Support Technician Resume as – diagnosing computer problems, providing instruction to customers on how to solve problems, assisting the customers, escalating issues to higher authorities, solving network-related problems, reporting and fixing bugs, supporting users in person, over the phone or using remote desktop tools; documenting problems, and solving ticketed issues, installing, and solving in an active directory environment; and supporting clients working remotely through a VPN software client over cable and DSL connections.
Those in this capacity should embrace the following skills – computer competencies, conflict resolution, telephone etiquette, and customer service skills. Other needed skills include – knowledge of identifying and troubleshooting PC hardware and software issues; skilled in supporting MS Outlook with MS Exchange. The entry-level requirement includes a degree in a relevant field.
Summary : Over ten years of study and experience in End User Support Technician and fifteen years in the Customer Service field. Excellent communication and problem-solving skills and a fast learner with the strong ability to multi task jobs in a time efficient mannerism. Searching for an opportunity to join a company known for quality, where both parties can be benefited by mutual development and advancement.
Skills : Email, Microsoft Word, Excel,, Typing, Computers, Material Handling, Shipping And Receiving , Pharmacy Technician.
Description :
Provided technical support to end users in a mail processing and call center environment.
Helped with imaging and deployment of Windows 7 computers to replace Windows XP.
Created/disabled Active Directory Accounts for employees.
Configured/troubleshot Microsoft Outlook accounts.
Made and updated Information Technology work instructions for numerous tasks preformed.
Worked with Citrix client connections.
Identified and resolved application and network conflict issues arising at client's office.
Experience
10+ Years
Level
Senior
Education
Bachelors Of Science
End User Support Technician Resume
Objective : End-User Support Technician with 4+ years of experience in providing support to install and provide basic support for approved PC software; performing upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs.
Skills : Java, Python, Powershell, VMWARE, Microsoft Office, Postgresql, Cisco, Windows XP, Windows 7, Windows Server 2008 R2, Active Directory.
Description :
Coordinated with a team of techs to support Greenville Hospital System's variety of health systems and workstations including desktops, WOW carts, laptops, Wall Mounts, Surgical Workstations and printers.
Provided initial diagnostic data for hospital's medical, cataloging, patient data, and medical software which would then be provided/escalated to the appropriate analyst for the issue at hand.
Managed logistics of equipment for surrounding GHS sites, Greenville, Greer, Patewood, Laurens, Oconee, encompassing inventory management, delivery, installation and removal.
Tracked incidents and tasks utilizing the ticket management system ServiceNow to ensure meeting of contractual Service Level Agreement requirements.
Built up a rapport with the various End Users including but not limited to Doctors, Nurses, Directors, as well as various sub-departments in the GHS IT department.
This allowed for a more streamlined approach to handling issues and ensuring the customer GHS was adequately satisfied with the front-line presence I and the other techs presented.
Trained two new technicians in the workings of the ServiceNow ticket system as well as the day to day activities of our assignment.
Experience
2-5 Years
Level
Executive
Education
B.S.
End User Support Technician Resume
Objective : End-User Support Technician with in-depth experience leading client service, operations, and project teams. Managing resources, timeframes, and multiple priorities while creating strategic partnerships to achieve aggressive goals. Known for driving down costs while increasing quality and efficiency through technology enhancements and process improvements. Excellent relationship management and problem-solving abilities. Leads effectively in matrixed environment assuring team meets or exceeds expectations.
Skills : Managing Skills, Technician.
Description :
Created user accounts under Active Directory and enable permissions according to their department.
Managed Microsoft Exchange server creating new mailbox, enabling: forwarding, full access permissions, and send as permissions.
Worked with third-party vendors to deliver the lowest quotes on hardware and software for the company.
Created, sysprep, and deployed Windows 7 images using Norton Ghost.
Worked with IBM data backup server, and records management.
Managed the voicemail server creating extensions, hunt groups, and configuring user settings according department.
Provided technical training to users on how to use VPN, Avaya Flare, AS400 Web Emulator, and remote sessions to work from home.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science
End User Support Technician Resume
Objective : To establish a long-term career in a company where I may utilize my End User Support Technician professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.
Skills : Support Of Windows Operating Systems, Support Of Mac Operating Systems, 75+ Words Per Minute, Customer Service.
Description :
Provided remote and local support of company assets nationwide via chat and phone.
Built and maintained medical-waste processing desktops.
Assisted in password resets for Active Directory and ADP.
Acted as customer liaison between End Users, Information Security, and Sourcing.
Kept minimum wait time for end users by taking phone calls efficiently and tracking work via SeviceNow Ticketing system.
Worked a helpdesk using Dell Kace trouble ticket system documenting all work done.
Answered user inquiries regarding computer software, and hardware operations.
Experience
2-5 Years
Level
Executive
Education
GED
End User Support Technician Resume
Headline : A dependable and loyal End User Support Technician Professional desiring to relocate to the Savannah area. I have 20 years of service with Synovus Financial. Background includes administrative, project analyst, business analyst, Service Desk and second level Production Control support to identify and resolve production issues related to software, hardware, network and security within all areas of the company.
Supported the Windows 7 operating system project in conjunction with the Dell 7010 hardware upgrade for all end users.
Installed software on workstations, provided documentation for setup, performed training and developed support plan with the vendor, Burroughs, as well as the Service Desk and balancing department.
Utilized SCCM to deploy software as a desktop administrator.
Provided onsite audio/visual support for 15 training and conference rooms.
Worked with third level technical support teams to identify and resolve issues while maintaining ownership of support issues within the Production Control Team.
Escalated issues to vendors such as FIS, Glory, Burroughs, Alloy, Dell and MTS for hardware and software issues to ensure service level agreements are met in order to reduce production down time.
Setup computers, printers, Smart Boards and other computer peripherals for employee use.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
End User Support Technician Resume
Headline : End-User Support Technician with 7+ years of experience in Supporting the agency Local Area Network (LAN) Administrator with server maintenance and administration. Require general knowledge of network products including, but not limited to, Novell, CISCO, and UNIX.
Skills : Computer Skills, Managing Skills.
Description :
Responsible for diagnosing and resolving incidents and requests from users in a timely manner.
Maintained up-to-date information in the Service Now assets database.
Installed, configured and troubleshoot hardware; including laptops, printers, peripherals, network equipment.
Installed, configured and troubleshoot software packages; including operating systems, software and custom applications.
Installed, configured and troubleshoot telecommunication solutions; including Audio/Visual equipment, conference room equipment.
Provided first and second level support for networking and application issues; escalate complex problems to the appropriate groups or personal.
Recorded, tracked and maintained local IT asset inventory in the asset management Service Now database.
Experience
5-7 Years
Level
Executive
Education
MS
End User Support Technician Resume
Headline : Task-oriented, safety-minded worker looking to advance my career with a company that values a versatile skill set, experience in all aspects of warehouse procedures, and knowledge of front office operations. Goal-driven professional with excellent organizational skills and a customer service background.
Skills : Microsoft Office, Veritas Backup Exec.
Description :
Installed, configured, troubleshoot, and resolved problems on a wide variety of commercial off the shelf (COTS) and proprietary software via telephone/remote control access and occasional on-site support.
Monitored the call tracking system for new Incidents and Requests in addition to troubleshooting and resolving client issues per service level agreements.
Provided detailed documentation of activity in the call tracking system.
Communicated technical information to a non-technical audience.
Assisted clients with the installation of corporate standard software images.
Documented product problems and their resolutions in a knowledge database for future reference.
Provided training to users related to desktop products.
Experience
5-7 Years
Level
Executive
Education
Associate Of Science
End User Support Technician Resume
Objective : End-User Support Technician with a background in software and hardware administration, hardware installation, desktop management, account creation, and general troubleshooting. Seeking a challenging position with opportunities for expanding upon my existing skill base. Currently pursuing my degree in network administration and am looking for a position to further aid me in achieving those goals. Extensive experience supporting both hard and software issues remotely and in person.
Skills : Management, Administration, Sales, Marketing, Graphic Design, Web Development.
Description :
Provided internal end user support to a midlevel size company for both remote and in office users.
Administrated of user accounts through various applications (Active Directory, Salesforce, Cisco VPN, Cisco WebEx, AirWatch, VMware) Troubleshoot various issues related to a desktop environment.
Coordinated with various departments to order new hardware (Ariba).
Escalated and resolved issues within an SLA scale.
Created and managed documentation for both end users and internal support.
Installed hardware, software, and peripheral equipment such as printers/scanners, Smart boards, and projectors following design and installation specifications.
Provided assistance to staff remotely, on-site, and on-call.
Experience
2-5 Years
Level
Executive
Education
Associate's
End User Support Technician Resume
Objective : To obtain an End User Support Technician position in technology and hardware support that offers the opportunity to enhance my professional skills and room to grow within the company.
Skills : Microsoft Office, Windows 7, Windows 8.1, Windows 10, Windows 2012R2, Active Directory.
Description :
Provided software and hardware triage for pre/post migration Provisioned Windows 7 Workstations for various steady-state and project functions (e.g. New Hires, Workstation Upgrades, and User Migrations) Ship and Receive New and old hardware equipment to proper location.
Provided software and hardware triage for pre/post migration.
Provided meeting, desktop, and mobility device support for general user community, as well as Executive Committee members Executing PC LifeCycle Management process through standard Help Desk processes and procedures Provided steady-state hardware maintenance and triage.
Partnered with service vendor to coordinate and schedule critical hardware repair.
Aided in the deployment of Exchange Server for recently acquired Oconee hospital to begin migration of Oconee assets to GHS IT standardizations.
Assisted in the migration of the Oconee Hospital Active Directory domain to the GHS Active Directory domain.
Mapped network drives.
Experience
2-5 Years
Level
Executive
Education
MS
End User Support Technician Resume
Objective : End-User Support Technician whose qualifications include a BS Degree in Information Assurance and detailed knowledge of security tools, technologies and best practices, network and security systems administration. Over five years of experience in the creation and deployment of solutions protecting networks, systems, and information assets for diverse companies and organizations.
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