An Enrollment Supervisor oversees the staff responsible for enrollment and billing operations of the facility. While the duties vary based on the type of organization, the following are certain core duties listed on the Enrollment Supervisor Resume – ensuring the information is processed accurately and appropriately; providing guidance to junior staff on more complex billing or enrollment issues; supervising a small group of para-professional staff; and contributing to the development of processes and procedures.
Employers typically prefer to hire those individuals with the following skills and abilities – a thorough knowledge of the functional area under supervision, experience in the related area, intermediate level of proficiency in MS Excel, knowledge of relevant federal and corporate guidelines such as HIPAA; and the ability to work ambiguously in a fast-paced environment. A relevant degree and experience are commonplace among job applicants.
Objective : Dynamic Enrollment Supervisor with 2 years of experience in optimizing enrollment processes and leading diverse teams. Proven ability to enhance operational efficiency and improve client engagement through effective training and development. Dedicated to fostering a collaborative environment that drives success and meets organizational goals.
Skills : Team Leadership, Quality Assurance, Process Improvement, Report Generation
Description :
Supervised the enrollment department, ensuring efficient processing of applications and adherence to deadlines.
Coordinated training for Enrollment Specialists, enhancing team performance and service quality.
Analyzed operational data to identify trends and implement process improvements.
Monitored compliance with health regulations and internal policies.
Conducted performance evaluations and provided constructive feedback to staff.
Collaborated with cross-functional teams to enhance enrollment strategies.
Oversaw special projects to improve departmental efficiency and client satisfaction.
Experience
0-2 Years
Level
Entry Level
Education
B.S. Health Admin.
Assistant Enrollment Supervisor Resume
Objective : Accomplished Assistant Enrollment Supervisor with 5 years of experience in streamlining enrollment processes and enhancing team performance. Skilled in developing training programs that boost employee engagement and client satisfaction. Committed to implementing strategic improvements that align with organizational objectives and drive enrollment success.
Supervised a team of 15 staff members responsible for outreach and re-enrollment of Aetna insurance members, utilizing research tools and databases to improve contact rates.
Managed an inventory of over 1,000 letters daily to ensure timely communication with members regarding their Medicare Drug Benefits.
Conducted hiring processes, onboarding, performance evaluations, and employee development to maintain a high-performing team.
Created and managed employee schedules while ensuring coverage for peak operational times and approving time-off requests.
Executed quality assurance audits on team performance to ensure compliance with company standards and government regulations.
Monitored employee performance metrics weekly to identify areas for improvement in quality and compliance.
Designed comprehensive training programs for new hires, pairing them with experienced mentors for enhanced guidance and support.
Experience
2-5 Years
Level
Executive
Education
B.S. in BA
Enrollment Supervisor Resume
Headline : Accomplished Enrollment Supervisor with 7 years of expertise in optimizing enrollment workflows and leading high-performing teams. Adept at enhancing operational processes and client satisfaction through targeted training and strategic initiatives. Passionate about fostering a supportive environment that promotes teamwork and aligns with organizational goals.
Skills : Data Analysis, Bilingual Communication, Regulatory Compliance, Sales Techniques, Communication Skills, Training Development
Description :
Managed daily enrollment operations of a 5-member team, ensuring accuracy and timely processing of member enrollment data.
Oversee enrollment processes to ensure compliance with institutional policies and regulations.
Monitored daily exceptions and generated weekly and monthly performance reports to track team efficiency.
Conducted quality control audits on data received, ensuring compliance with regulatory standards.
Facilitated collaborative meetings with Enrollment Analysts, Specialists, and IT teams to enhance process efficiency.
Supported the Enrollment Manager by guiding staff and promoting best practices for operational excellence.
Educated cross-functional teams on enrollment procedures, fostering a culture of continuous improvement.
Experience
5-7 Years
Level
Senior
Education
B.S. in B.A.
Lead Enrollment Supervisor Resume
Summary : Experienced Lead Enrollment Supervisor with a decade of success in managing enrollment operations and optimizing team performance. Expert in developing strategic initiatives that enhance efficiency and elevate client satisfaction. Committed to leading cohesive teams and driving organizational success through effective training and process improvement.
Skills : Process Optimization, Adaptability, Decision Making, Coaching Skills, Public Speaking, Negotiation Skills
Description :
Oversaw enrollment operations, ensuring adherence to organizational standards and compliance.
Analyzed team performance data to identify areas for improvement and implement corrective actions.
Facilitated regular training sessions to enhance team skills and operational knowledge.
Coordinated staff schedules to optimize resource allocation and team effectiveness.
Established key performance indicators to measure team success and operational efficiency.
Represented the enrollment team in client meetings, enhancing relationships and understanding client needs.
Conducted weekly one-on-one meetings with team members to align individual goals with overall team objectives.
Experience
7-10 Years
Level
Management
Education
B.S. in BA
Enrollment Supervisor Resume
Summary : Accomplished Enrollment Supervisor with over ten years of proven expertise in enhancing enrollment strategies, leading diverse teams, and improving operational efficiency. Demonstrated success in implementing innovative training programs that elevate client satisfaction and drive team performance. Committed to fostering a results-oriented environment that aligns with organizational objectives.
Skills : Performance Metrics, Time Management, Problem Solving, Conflict Resolution, Enrollment Management, Project Management
Description :
Managed performance and professional development of the enrollment team through data analysis, coaching, and meeting departmental expectations, achieving consistent performance at 110-120% of targets.
Identified external trends and obstacles, implementing strategic measures to meet enrollment goals.
Conducted interviews and trained new employees, ensuring a smooth onboarding process.
Effectively managed change processes and coordinated training on new products at the team and departmental levels.
Facilitate training sessions for staff on enrollment procedures and best practices.
Launched an annual awards ceremony to recognize outstanding team contributions.
Collaborated with cross-functional teams to evaluate and improve processes and customer experience.
Experience
10+ Years
Level
Executive
Education
B.S.B.A.
Enrollment Operations Supervisor Resume
Objective : Results-oriented Enrollment Operations Supervisor with 5 years of comprehensive experience in optimizing enrollment workflows and leading diverse teams. Proven expertise in enhancing operational efficiency and client satisfaction through targeted training initiatives. Passionate about driving success and fostering a collaborative environment that aligns with organizational goals.
Skills : Microsoft Office Suite, Organizational Skills, Coaching And Mentoring, Networking Skills
Description :
Supervised a team of enrollment specialists, ensuring adherence to best practices and operational standards.
Acted as a key liaison with external enrollment vendors to enhance collaboration and service delivery.
Monitored and evaluated team performance metrics, implementing corrective actions as needed.
Generated weekly reports detailing enrollment trends, backlog, and service levels for management review.
Redesigned record-keeping processes, resulting in a 25% increase in data retrieval efficiency.
Managed the implementation of online enrollment systems, improving accessibility for clients.
Directed special projects to optimize enrollment operations, consistently meeting deadlines.
Experience
2-5 Years
Level
Executive
Education
B.S. in BA
Enrollment Supervisor Resume
Objective : Enthusiastic Enrollment Supervisor with two years of experience in enhancing enrollment efficiency and team dynamics. Skilled in developing training initiatives that elevate staff performance and improve client interactions. Committed to fostering a results-driven culture that aligns with organizational success and enhances overall service delivery.
Skills : Team Collaboration, Attention To Detail, Analytical Thinking, Goal Setting, Resource Allocation, Risk Management
Description :
Maintained accurate enrollment records and ensured compliance with regulations.
Trained staff on new enrollment policies and procedures to enhance understanding.
Collaborated with Account Services to improve group enrollment processes.
Supported the integration of new clients into the system, ensuring smooth transitions.
Conducted ongoing training to facilitate the transition from Legacy Systems to new platforms.
Assisted in training staff on system functionalities across multiple locations.
Processed enrollments efficiently, ensuring adherence to internal protocols.
Experience
0-2 Years
Level
Fresher
Education
B.S. in BA
Senior Enrollment Supervisor Resume
Headline : Accomplished Senior Enrollment Supervisor with 7 years of experience in enhancing enrollment strategies and leading diverse teams. Expertise in optimizing operational processes and driving client satisfaction through targeted training and data-driven initiatives. Committed to cultivating a results-oriented environment that aligns with organizational objectives and fosters team collaboration.
Skills : Enrollment Process Optimization, Multitasking Ability, Trend Analysis, Feedback Implementation, Process Documentation, Stakeholder Engagement
Description :
Guided and supported Enrollment staff in processing applications, ensuring compliance with state regulations.
Supervised Eligibility associates, ensuring adherence to state guidelines in application documentation.
Addressed and resolved enrollment-related complaints from agencies and applicants, enhancing service delivery.
Monitored application processing runs and maintained detailed reports to optimize Medicaid and CHP applications.
Evaluated employee productivity and ensured data entry quality through rigorous oversight.
Conducted performance reviews and facilitated ongoing training for staff to enhance capabilities.
Implemented process changes that improved team efficiency and overall enrollment outcomes.
Experience
5-7 Years
Level
Senior
Education
B.S.B.A.
Enrollment Supervisor Resume
Summary : Results-focused Enrollment Supervisor with 10 years of proven experience in enhancing enrollment strategies and leading high-performing teams. Expertise in optimizing operational workflows and driving client satisfaction through innovative training programs. Committed to fostering a culture of collaboration and continuous improvement to achieve organizational objectives.
Hired, trained, and developed staff to meet enrollment goals while maintaining high standards of performance.
Conducted regular performance assessments and provided constructive feedback to enhance individual and team productivity.
Designed and implemented training programs that improved staff competencies and client engagement.
Monitored enrollment metrics and adjusted strategies to maximize efficiency and effectiveness.
Collaborated with cross-functional teams to ensure alignment with organizational objectives and improve service delivery.
Prepared detailed reports on team performance and enrollment outcomes for senior management.
Facilitated team meetings to promote open communication and address challenges proactively.
Experience
7-10 Years
Level
Management
Education
B.A.
Enrollment Supervisor Resume
Summary : Dedicated Enrollment Supervisor with a decade of experience in refining enrollment processes and directing high-achieving teams. Strong track record in enhancing operational workflows and client engagement through strategic training initiatives. Passionate about cultivating a collaborative environment that drives success and aligns with organizational goals.
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