An Executive Resolution Specialist is responsible for the complaints program development and handling all escalated issues. Common work activities are listed on the Executive Resolution Specialist Resume as – ensuring timely response and resolution of high risk escalated customer complaints; facilitating the research and resolution of complaints from customers; acting as a liaison between customer and the proper line of business, setting up emails with the correct line of business for resolution, and driving customer excellence through the delivery of more consistent approaches.
Some of the job skills included on the resume are – excellent verbal and written and interpersonal communication skills, strong analytical skills, high attention to detail and accuracy, and conflict resolution skills. A high school diploma or GED is compulsory. A degree may be preferred.
Objective : To obtain an Executive Resolution Specialist position that will allow me the opportunity to utilize my extensive customer service and Sales skills to provide excellent service to current as well as future customers, and at the same time establish long-term growth that is mutually beneficial for myself as well as the company.
Skills : CDL Driver, Fork Lift, Customer Service Supervisor.
Description :
Provided professional corporate-level customer service to all call center personnel, executive management and field representatives to ensure a one-call problem resolution.
Supervised and assisted overseas agents with escalated calls.
Assisted customers as needed with equipment and airtime purchases.
Worked both inbound and outbound market to provide excellent customer service to current and new customers.
Included explaining features and benefits of the protection agreement, providing pricing options and plan durations, as well as cancellation options.
Helped to achieve daily sales goals and monthly quotas.
Kept abreast of new rules and regulations in conjunction with federal and state requirements.
Worked closely with internal/external business partners (clients, vendors) on daily requests/inquiries
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science
Executive Resolution Specialist Resume
Summary : Talented Executive Resolution Specialist professional possessing administrative, customer support and organizational skills that transfers readily to a range of positions and fields. Has exceptional integrity and dedication toward achieving organizational objectives. Flexible and resourceful; using organizational, time-management and planning skills to complete complex projects.
Skills : Microsoft, Customer Service, Public Relations, Social Media Marketing, Social Media, Type 60 Wpm, Sap.
Description :
Assisted customers over the phone regarding store operations, product, promotions and orders.
Review and resolved escalated issues from irate customers at the highest level.
Helped to retain customers by resolving any issues and areas of concern from incumbent customers.
Developed highly empathetic client relationships and earned reputation for exceeding weekly goals.
Cross trained and provided back up for other customer service representatives when needed.
Managed quality communication, customer support and product representation for each client.
Interacted with customers to follow up on shipping statuses and expedited orders.
Experience
10+ Years
Level
Senior
Education
Associates Of Applied Science
Executive Resolution Specialist Resume
Headline : To obtain a challenging position where l will utilize my Executive Resolution Specialist and Quality Assurance knowledge and analytical skills to influence organizational growth and bottom line success.
Skills : MS. Word, Windows, Excel, Lotus Notes, Chrome, Internet Explorer And Various Other Company Systems.
Description :
Handled calls from Puerto Rico and Mainland USA.
Assisted clients with contract disputes.
Assisted clients with bill ledgers.
Translated to Spanish on commercial accounts.
Helped new and existing coworkers with work related issues.
Guaranteed positive customer experiences and resolved all customer complaints.
Assisted potential customers with identity theft procedures, identity verifications for new accounts and assisted with sales and new customer orders.
Experience
5-7 Years
Level
Junior
Education
Business Management
Executive Resolution Specialist Resume
Summary : To obtain an Executive Resolution Specialist position within an organization where I can utilize my 20 plus years of knowledge to the fullest in effort to continue to improve overall customer satisfaction. Self-motivated, and a fast learner. I believe in pushing people up, teambuilding, and motivating others in a challenging environment where we as team can achieve all corporate goals.
Skills : Microsoft Office, Excel, Bilingual Spanish, Customer Service.
Description :
Supported all departments and effectively improve the overall customer service.
Provided feedback to the Customer Relation Center and Management Staff.
Demonstrating consistent performance in the competencies of Problem Solving Responding to Better Business Bureau, Attorney General, & Consumer Complaints Depart.
Provided feedback on behave of the customer to the management team.
Provided customers with the best customer care, and restoring their faith in the company.
Listened and showed empathy by acknowledging the customers feelings, concerns, and expressing a willingness to take ownership of the issue.
Resolved high level escalated issues (known as time sensitive issues) in a timely manner, and providing timely updates to CEO, VP's, and Directors.
Experience
10+ Years
Level
Senior
Education
GED
Executive Resolution Specialist Resume
Headline : Accomplished technical Executive Resolution Specialist with over 6 years of experience within a call center atmosphere. Very customer service oriented and vast knowledge of multiple skills required such as retention, soft skills, and de-escalation tactics. Received multiple achievements throughout my career such as promotions, perfect attendance, and mainly being recognized as top 10% performer in 13 state area.
Skills : Inspection Software, Communication Skills.
Description :
Answered inbound calls.
Responded and resolved customer complaints at an Executive Level including but not limited to installation issues, BBB, and Attorney General complaints.
Performed duties in the Retention department.
Created revenue by offering and selling company services and products.
Performed duties in the Help Desk department like de-escalation of supervisor and manager calls, assisting personnel, at all levels, with questions or concerns with any of our system applications, customer account information, and promotion offers.
Handled all company VIP accounts to ensure proper resolution in a timely manner.
Issued company's correspondence including contract letters, zero balance letters and ledger request etc.
Experience
5-7 Years
Level
Executive
Education
Associates Of Science In Psychology
Executive Resolution Specialist Resume
Objective : Seeking an Executive Resolution Specialist position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Resolved complex and escalated issues concerning customer accounts while representing the organization's executive office.
Replied to and successfully prevented complaints to the Better Business Bureau and State Attorney Generals.
Communicated consistently with customers and vendors via phone or email to provide update status on ongoing issues.
Performed identity and credit verifications in compliance with the F.A.C.T.
Act to maintain regulatory compliance.
Assigned and responsible for resolution of high profile customers.
Assisted with special projects as assigned by corporate offices and upper management as issues arose.
Experience
2-5 Years
Level
Junior
Education
Diploma
Executive Resolution Specialist Resume
Summary : Responsible for pulling daily reporting to ensure production is exceeding department standards, ensure 8 team members were within compliance, reviewing quality assurance results, disputing quality assurance reviews, and provide coaching/feedback to team members.
Skills : Microsoft Office, SAP, Data Entry, Windows 8, Typing, Social Media Management, Order Processing, Communications, Conflict Resolution, Recruiting.
Description :
Cancelled accounts, or obtain details of complaints.
Handled escalated customer service issues.
Resolved customer complaints regarding sales and service.
Listened to and resolve customer complaints regarding services, products, or personnel.
Kept records of customer interactions or transactions, recording details of inquiries.
complaints, or comments, as well as actions taken.
Responsible for servicing requests from customers and internal employees.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Executive Resolution Specialist Resume
Objective : To secure a position that will lead to a lasting working relationship in the field of tech support, I.T. support, customer service & telecommunications.
Skills : Customer Service, Sales, Tech Support & I.T. Support Experience.
Description :
Received company customer service & ticket awards Provided quality customer service through one-call resolution and establish long-term customer relations.
Accurately responded to questions regarding billing and payments.
Collected past due and charged off accounts.
Soldl multiple entertainment products and services as well as hardware systems and accessories.
Assisted customers with technical questions regarding installation, trouble shooting, and hardware.
Acted as a lead to lower level staff.
Communicated account information and other requests to customers via fax, e-mail, and mail.
Experience
0-2 Years
Level
Entry Level
Education
GED
Executive Resolution Specialist Resume
Objective : Experienced Executive Resolution Specialist with more than 2 years of experience in fast-paced demanding environment. Excellent Microsoft and social skills. Track record of achieving exceptional results in customer satisfaction and solving customer issues in a punctual manner. Goal-oriented customer service representative dedicated to high levels of customer satisfaction and meeting aggressive business goals. Highly efficient and reliable with specialized knowledge in resolving complicated issues and working Microsoft Word and Outlook.
Skills : New Business Sales Development, Process Implementation, Performance Metrics, Supplier Management, Problem Resolution, Data Compilation.
Description :
Used computers for various applications, such as database management or word processing.
Answered telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Created, maintained, and entered information into databases.
Operated electronic mail systems and coordinate the flow of information, internally or with other organizations.
Provided services to customers, such as order placement or account information.
Solicited sales of new or additional services or products.
Managed workload in conjunction with performance and quality metrics, utilizing resources and escalation processes.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
Executive Resolution Specialist Resume
Headline : Detail-oriented, hardworking professional who communicates well and is able to work and adapt to change in a fast paced environment. Strong ability in meeting deadlines while maintaining a high quality of work. Accurately type 85 words per minute. Excellent interpersonal skills, able to work well individually or within a team. Skilled with Microsoft products, and experienced in an office, high production standard environment.
Skills : Microsoft Office, Communication Skills.
Description :
Reviewed, researched and responded to all Level 3 complaints as defined by the approved Complaint Policy and within required due dates.
Rapidly assimilated a range of complex information and make decisions based on documented procedures to accurately respond to L3 complaints.
Accurately identified root cause and follow through with remediation and/or process improvement recommendations based on documented procedures.
Responded in written or verbal communication to borrowers, clients, regulatory agencies, attorneys and executive leaders professionally and with accurate information.
Utilized effective de-escalation skills to create exceptional borrower experiences.
Partnered with business partners throughout the organization to research and resolve complaints while adhering to regulatory requirements and/or client SLAs based on documented procedures.
Effectively handled competing demands ensuring key priorities and deadlines are met through organization and time management.
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