Description :

1. Traveled for 2 years then worked in over 3 cities (closed the offices) in a Call Center and worked with company employees.
2. Answered over 70 calls daily working and helping the outside technicians.
3. Coordinated with up to 10 other departments to troubleshoot with getting dial tone for the outside force.
4. Worked with at least up to 10 different screens to get work done.I ran reports and printouts to solve each call.
5. Provided customers with facility information.
6. Assisted Facility Site Supervisor with recreational programs.
7. Collected payments and revenues from participants in City Recreation Programs.

Experience

10+ Years

Level

Senior

Education

GED

Description :

1. Performed surveys to determine how facilities can best be utilized to complete service orders.
2. Maintained and updated databases as required.
3. Performed "loop make-ups".
4. Prepared cut sheets in connection with rearrangements of outside plant facilities.
5. Performed inside/outside audits as required.
6. Sketched outside plant conditions as required (i.e., conduit, feed stops, and estimated footage).
7. Performed data base administration and correction as required.

Experience

7-10 Years

Level

Management

Education

Bachelors In Criminal Justice

Description :

1. Provided support to the Technicians in the field, and other departments on service issues.
2. Designed and implemented training of the MLAC's FAME/ILOG system.
3. Developed the FAME system with tech support and fellow employees which has the ability to mechanize the work processes, allowing quick access to vital information, implementing tracking mechanisms, and improvement of call durations thereby raising Field Assistance % Grade of Service.
4. Trained all employees on the use of the FAME/ILOG systems.
5. These systems are now being used by over 300 employees.
6. Preparation for the two MLAC's to become virtual.
7. Received Special Recognition by Van Taylor-President Network services for the development of the FAME/ILOG computer systems.

Experience

10+ Years

Level

Senior

Education

High School Diploma

Description :

1. Included but are not limited to: Directly responded to maintenance requests and maintained a database/ electronic tracking system in order to log maintenance reports.
2. Supervised various aspects of employee safety.
3. Developed and continuously updated employee safety and emergency response policies while Educating CB&I staff on the best practices to maintain a safe and stable environment during a moment of crisis.
4. Obtained CPR/First Aid certificate in order to administer first aid in the event that an employee needed me to do so.
5. Maintained building safety equipment such as emergency defibrillators or fire extinguishers and created a plan of action if they need to be replaced.
6. Coordinated outgoing and incoming packages, and developed procedures for handling interoffice mail and well as provided assistance to employees who needed to schedule shipments for outgoing postal mail.
7. Primarly contacted for managing facilities staff and kept up to date knowledge of new, current and future employees in order to create desk seating charts that stayed with thin the state specific fire/safety guideline and reported any discrepancies with senior level staff.

Experience

2-5 Years

Level

Executive

Education

Bachelor's

Description :

1. Managed customer invoicing and shipping duties.
2. Coordinated with vendors and employees for On-site maintenance, installations, and scheduling of inspections.
3. Maintained spreadsheets and managed facility contracts.
4. Managed agendas and coordinated meetings for management and scheduled events.
5. Handled deliveries of equipment and supplies, ensuring they are moved to the appropriate storage areas.
6. Formulated and updated emergency response lists and response plans on a monthly basis.
7. Maintained supply levels through inventory, rotation and ordering of janitorial supplies, paper products, maintenance tools and lawn equipment.

Experience

2-5 Years

Level

Junior

Education

Diploma In Criminal Justice

Description :

1. Prepared all outgoing trucks with proper loading of chemicals in accordance to job specifications.
2. Mixed of cement slurry, tested and approved prior to leaving yard.
3. Mixed gel and other acquired agents needed for each job.
4. Served as the on-site IT Support- Administrator to troubleshoot all computer system issues.
5. Trained personnel on the proper use and maintenance of all present and new equipment.
6. Coordinated all aspects of meetings and functions for the office.
7. Ordered catering and business supplies, scheduled conference rooms and assisted any outside meeting attendees.

Experience

10+ Years

Level

Senior

Education

Bachelor Of Fine Arts

Description :

1. Planned, coordinated, and managed construction/remodeling projects and the installation, maintenance, and reconfiguration of furniture and equipment to maximize facility space and promote operational efficiency.
2. Coordinated and supervised in ergonomic assessments, special events, external service providers and contractors.
3. Maintained records related to building occupancy, capacity, costs, and company needs for each facility.
4. Support internal customers to include building operations, maintenance / repair / janitorial services, security, parking permits, and key requests.
5. Developed and maintained relationships with property managers and key personnel.
6. Worked closely with Facility Manager, Finance, and Procurement Departments with business expense / capital plans, CER's and PME's.
7. Approved requests and controlled costs/expenses related to building operations, relocations, and reconfigurations.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Coordinate dand facilitate facility management, including maintenance, vendor activities, project management, budget management, and asset management of leased locations.
2. Coordinated local mailroom-related activities o Effective communication with landlords, property managers, and project teams to support company objectives o Coordinate and facilitate project meetings Accomplishments: Identified/implemented cost savings through lease review and day-to-day activities Initiated and developed facility related spreadsheet utilized by the team Streamlined local mailroom activities by reducing duplicated items and eliminating/reducing telephone directory mailings Developed multiple spreadsheets to aid in day-to-day facilities management.
3. Specialized in Smartsheet application as system administrator for all new, relocation, and closing store project tasks.
4. Created and implemented project timelines leading up to store openings, relocation, and closures.
5. Worked closely with all departments/teams involved in the process.
6. Managed inventory database of assets and fixtures related to store development.
7. Elected chairman of the PMEI committee in 2005 and served for two years.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Performed a variety of complex maintenance, repair, installation, and preventative maintenance projects, to assure the operating viability of the facilities building systems and equipment.
2. Oversaw of the production of carpenter shop, responsible for in house design of millwork and cabinetry.
3. Ordered supplies and maintains inventory levels while working within budget constraints.
4. Worked largely autonomously in day to day operations.
5. Analyzed problems and maintenance of the facilities property, while preforming utility and structural repairs as needed.
6. Coordinated and provided feedback from coworkers to the PMEI committee.
7. Locked and unlocked recreation facilities.

Experience

5-7 Years

Level

Executive

Education

Bachelor Of Science

Description :

1. Performed regular facility inspections.
2. Recorded score and times of games.
3. Checked scoreboard & game clock equipment before each game.
4. Notified customers of any equipment problems.
5. Kept hand-written log of any incident.
6. Communicated with participants and enforces City, facility and league rules.
7. Reported league scores to Adult Sports Coordinator.

Experience

7-10 Years

Level

Management

Education

MBA