A Family Room Specialist is a dedicated Apply product technician who promotes and sells Apple products in dedicated stores. A well-written Family Room Specialist Resume mentions the following duties and responsibilities – ensuring a great customer experience, maintaining personal interaction with clients, answering to inquiries, recommending products, reporting to managers, selling end-to-end solutions for small business, contributing to the closing of a deal, acting as a member of the setup and developing customer relationships with the Apple Culture, installing software, training customers of various backgrounds and levels on how to use their personal/business Apple technology; and providing customer service and support of all standard Apple applications and hardware.
The ideal candidate should showcase on the resume the following skills and abilities –an interest in technology, good numeracy skills, attention to detail, teamwork, strong communication skills, and knowledge of Apple products. Most of these specialists hold a degree and are trained in computers, although a formal education is not mandatory.
Summary : A Family Room Specialist with 2+ years in IT technical support and system administration. I have a keen eye for user design and a passion for creative web development.
Skills : Mac OS X, Mac OS 9, IWork, ILife, Bento, MS Word, MS Excel, MS Outlook, Windows OS, Aperture. GENERAL Facsimile, Dictaphone, 10 Key By Touch, Type 60 WPM.
Description :
Responsible for repairing relationships with Apple customers at the Genius Bar in the Apple Store.
Provided front-line technical support, troubleshooting and repair of Apple hardware and software.
Mentored teammates with development.
Trained end users to use their mobile devices and Apple based applications.
Certified to work on mobile hardware for apple.
Certified Mac Technician.
Trained new Family Room Specialist.
Experience
10+ Years
Level
Senior
Education
BS In Communications
Family Room Specialist Resume
Summary : Over 10 years of experience in project management, account management, and customer satisfaction. Ability to build and maintain relationships at the executive level, and facilitate excellent communication across business and technical teams, to identify and deliver solutions. Experienced in leading projects from conception to closure, motivated, goal-oriented, persistent, and a skilled negotiator.
Skills : HTML5, CSS3, JavaScript, UNIX, Wordpress, Adobe Creative Cloud, Casper JAMF, Mac OS X, iOS.
Description :
Delivered outstanding customer service and received 100% customer satisfaction ratings.
Performed multiple data transfers from customers' old computers to their new Mac.
Achieved 24hr turnaround time.
Individually recognized by peers & management for becoming a store mentor to other Apple employees.
Scheduled and organized multiple customers and their Genius Bar appointments.
Assessed customers' support needs when they arrived at Genius Bar for their appointments, then provide customers with technical solutions for their product.
Interacted daily with customers to deliver the best technical customer service possible.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Arts
Family Room Specialist Resume
Summary : Obtain a career in the field of environmental management to focus on environmental policy and protection that will utilize my unique skill sets and training.
Provided world-class technical support for Apple Retail.
Worked with a full spectrum of customers, from brand new users to Apple support professionals managing deployments of Apple products.
Responsible for constant changes in technical knowledge, timely repair skills and continuous multi-tasking under a tight appointment system.
Continually worked with the team on fine-tuning empathy skills, patience, and critical thinking.
Expanded skills to be knowledgeable with OS X Server, MDM and command line understanding.
Offered solutions to complex technical problems, while excelling at 2616 York Dr.
Conducted weekly How To training workshops for customers of different user levels, from new to expert.
Experience
10+ Years
Level
Senior
Education
Associate Of Arts
Family Room Specialist Resume
Headline : Experienced in multiple fields. Some of which include customer service, Technical support on pc, OS X, and iOS devices, Currently I am iOS certified. I am not a stranger to physical labor. Currently run my own landscaping business processing inventory, invoices, receipts, and sales for new opportunities. I am currently looking for a career and I am a very quick learner and versatile to change in any work environment.
Skills : Great With Technology Such As Computers, Phones, Networking,.
Description :
Made reservations from an ipad as well as checked guests in for there resevations.
Took reservations for technical support, broken devices & also provided one to one service for Apple software and hardware.
Taught guest how to use devices.
Diagnosed & fixed or replaced devices.
Used device software to clock in, help with inventory, & keep track of work and to also run diagnostics on devices faced with issues.
Helped with a few releases of new devices & software.
Instructed one to one sessions in a hands-off manner, letting users learn by doing.
Experience
5-7 Years
Level
Executive
Education
GED
Family Room Specialist Resume
Objective : Seeking a Family Room Specialist position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Great With Computers; Quick Learner; Patient & Determined.
Description :
Made reservations from an ipad as well as checked guests in for there resevations.
Took reservations for technical support, broken devices & also provided one to one service for Apple software and hardware.
Taught guest how to use devices.
Diagnosed & fixed or replaced devices.
Used device software to clock in, help with inventory, & keep track of work and to also run diagnostics on devices faced with issues.
Helped with a few releases of new devices & software.
Had alot of good feedback from guest I assisted.
Experience
2-5 Years
Level
Executive
Education
MS
Family Room Specialist Resume
Headline : Experienced, customer service oriented, IT professional, seeking a technical support role to utilize and expand current knowledge and skills with a reputable company offering growth opportunities.
Skills : Windows 95, ME, XP, Vista, 7, 8, & 10; Macintosh OSX, Ubuntu-Linux, Windows 2012 Server, Active Directory, Microsoft Office 2013 360, VoIP phones, Network Security, Adobe Creative Cloud, Photoshop, Video Editing, Graphic & Web Design, Research, Sound Engineering, Training Users.
Description :
Responsible for repairing Apple products and rebuilding Apple brand loyalty with customers Strategized new company best-practices to not only repair devices, but more importantly, repair relationships Internal solutions for managing client history, repairs, escalations, and appointments Knowledge of various productivity apps to recommend as business solutions Troubleshoot, diagnose, and perform repairs of iOS devices, Apple TV, Apple Watch, Beats, AirPort, and other small devices and their accompanying software.
Explained where technical issues may originate from as a result of having extensive knowledge of hardware and software components.
Identified all customer needs and present product and service solutions.
Empathized when technology is not working as expected and explain difficult technical problems in terms the customer understands.
Supported customers in a timely manner and balance priorities to achieve individual and team productivity goals.
Set reasonable expectations for customers and keep them informed and updated throughout their interactions.
Documented all pertinent user information and the nature of the problem with accuracy in all supported systems.
Experience
5-7 Years
Level
Executive
Education
MS
Family Room Specialist Resume
Headline : To establish a long-term career in a company where I may utilize my Family Room Specialist professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.
Skills : Inventory Management, Mac OS Troubleshooting, Proficient Schedule Maker.
Description :
Created Apple Promoters through repairing damaged relationships.
Trained new Apple customers on software.
Implemented a new customer flow for in store appointments.
Consistently encouraged communication between the different departments with in the store.
Responsible for the migration of data from old Macs to new.
Promoted giving and receiving constructive criticism, both personally and throughout my peers and management.
Provided exemplary customer service.
Experience
5-7 Years
Level
Executive
Education
Associate Of Arts
Family Room Specialist Resume
Objective : Very motivated and very goal-focused. I set goals for myself with every intention to exceed them. I am a very social person and tend to get along with everyone while staying focused on the task at hand. I am a team player who looks out for others and makes sure that we work well together to complete the job to the best of our abilities.
Skills : Microsoft System Center Configuration Manager 2012 R2/Current Branch, Microsoft Deployment Toolkit, Windows Server.
Description :
Involve troubleshooting mobile devices that may be causing customers some inconvenience.
Made sure to resolve the problem to the best of my abilities in order to make sure that our customer receives the best experience they can with their product.
Educate people on how our product works and help find solutions that will help resolve whatever issue they may be having with their device.
Developed product knowledge and research required information using all available tools and resources.
Maintained knowledge of current in-store and online products and services, promotions, merchandise features, inventory, policies, and procedures.
Success measured through customer survey scores.
Personal score consistently exceeded company goals.
Experience
2-5 Years
Level
Junior
Education
Bachelors In Liberal Arts
Family Room Specialist Resume
Summary : Seeking employment as a photographer, video editor, or industry-related field. I have worked extensively with audio and video production as well as tier 3 technical support for IT companies. Comfortable with most Microsoft, Adobe, and Apple software and have advanced working knowledge of both Mac and PC computers.
Skills : Account Management, Adobe Illustrator.
Description :
Assisted customers diagnose and resolve issues.
Worked extensively with iPhones, iPads, as well as troubleshooting Mac and PC related problems.
Resolved software issues on mobile devices running iOS and Mac computers.
Performed hardware repairs on iOS devices and Macintosh computers.
Educated customers on the use of iOS and Mac OS and other software.
Maintained a high level of customer satisfaction tracked via the Net Promoter Score system.
Helped our technician team achieve a Team Ovation Award for customer satisfaction.
Selected for additional training Grow Your Own Genius to prepare for future roles.
Experience
7-10 Years
Level
Management
Education
MS
Family Room Specialist Resume
Headline : The goal is to obtain a position that will enable me to use my customer service background and ability to work well with others to contribute to the overall goals and objectives of the company.
Skills : Reception, Computer Skills.
Description :
Analyzed a customer's issues by asking key questions and following through with several solutions.
Educated customers on merchandise and assist with new product set-up.
Examined and troubleshoot Apple devices.
Mentored new team-members to strengthen and develop their skills.
Participated in training sessions to learn about new features and updates.
Able to clearly communicate to the customer about the issues with their devices.
Maintained a work log to track and record progress and growth within the store.
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