A Field Account Manager acts as a client advocate and works with the internal departments and ensures the client’s needs are satisfied and understood. The job description entails assisting with making sales, handling client complaints, and collecting and analyzing data. A well-drafted Field Account Manager Resume describes the following duties and responsibilities – communicating with clients to understand the needs and explain product value; building relationships with clients based on trust and respect; collaborating with internal departments to facilitate client needs; collecting and analyzing data to learn about consumer behavior; solving complaints and preventing additional issues and identifying industry trends.
A degree in sales, communications, or a related field along with the following skills is needed – exceptional verbal and written communication skills; the ability to collect, track and analyze large amounts of data; excellent active listening skills; and the ability to build rapport and collaborate with others within the company; and product knowledge.
Objective : As a Field Account Manager, responsible for Expanding customer expertise and reliance on eTools to drive usage and adoption, Maintaining and providing customer information to the SAE and Analyst on service trends, eServices adoption, and improvement opportunities, etc.
Skills : SAP, Outlook, Lotus Notes, CRM, Business Warehouse, Microsoft.
Description :
Worked closely with and develop strong business relationships with customers and photo lab personnel.
Followed troubleshooting procedures to resolve/eliminate existing equipment problems on Fuji, Canon, Epson, and Atech equipment.
Used equipment Service Manuals to locate specific error codes and order parts as needed for repair.
Performed Preventive Maintenance in a timely manner.
Analyzed and evaluated equipment performance.
Installed required modifications and engineering changes to ensure that the equipment is within specifications to maximize customer productivity.
Completed full decommissions or installs of Fuji or Canon Photo equipment at Fred Meyers, Walgreen's and Rite Aid accounts in addition to maintaining account stores.
Experience
2-5 Years
Level
Executive
Education
GED
Field Account Manager Resume
Objective : A broadly experienced Field Account Manager professional with recognized achievements in business to business sales. Focused on retail and wholesale while building professional relationships with multi-unit store owners. Excellent organization, persuasion, public speaking, communication, relationship building, and maintaining with a consultative selling approach.
Skills : Kitchen And Bathroom Design, Planning Skills, Communication Skills.
Description :
Provided comprehensive solutions on a fixed-price project-level basis, which included technical consultation, assessments, design, and/or deployment.
Provided 2nd-day support via maintenance, retainers, time & materials, and technical outsourced staffing.
Proactively met and organically gained relationships with hundreds of commercial and public sector, small to large enterprise companies over the Arizona territory.
Organically grew business from zero to $1.8m in revenue, as a mix of hardware, software, and services in the first year.
Successfully developed revenue through a consultative sales approach.
Developed a First Choice mentality with customers through trust and product expertise.
Activated member in local Associations such as Santa Barbara Rental Property Association, National Apartment Association.
Experience
2-5 Years
Level
Executive
Education
BA
Field Account Manager Resume
Headline : Seeking a Field Account Manager position, Conduct meetings with customers to identify issues/trends and analyzing root causes to determine corrective action steps, Participating and supporting new business and finalist presentations to represent service experience, or coordinate attendees from other service-related areas to support.
Skills : Microsoft Office Suites, Organizational SKils, Developing Skills.
Description :
Maximized growth and profits within my assigned territory by identifying and pursuing new customer acquisition opportunities.
Built long-term, productive, and mutually beneficial relationships with both existing and newly acquired customers.
Ability to create and showcase public presentations that motivate sales.
Grew territory year over year by an average of 8% increased sales to existing customers and newly acquired customers.
Used of previous career knowledge to solidify relationships with Property Managers and not only maintenance staff.
Organized and initiated Local Manager/ Maintenance Supervisor meetings to develop rapport and introduce new products and updates on new CA laws.
Met regularly with customers in Sales Territory to understand evolving MRO needs and budget guidelines.
Experience
5-7 Years
Level
Executive
Education
GED
Field Account Manager Resume
Objective : Field Account Manager with 2 years of experience in Establishing and maintaining strong and appropriate relationships with customers to maintain persistency, Establishing and maintaining Broker/Consultant relationship as needed, but primarily with the customer, and also Coordinating ordering of enrollment materials for customers.
Improved the service experience of the largest and most complex customers and/or brokers, thereby enhancing loyalty and retention for United Healthcare.
Served as a dedicated point of contact for resolution of service issues for United Healthcare's largest and most complex brokers, customers, or consultants.
On-site visited with customers and/or brokers to enhance the service experience.
Provided timely response to inquiries from employer representative regarding a variety of customer service issues i.e.
Documented all requests and inquiries from various personnel and coordinates problem resolution with other internal departments to ensure customer satisfaction.
Scheduled periodic service calls with employers groups to include group presentations or question and answer sessions.
Assisted sales/service staff in contract renewal/upsales/new sales.
Experience
2-5 Years
Level
Executive
Education
Certificate In General Business
Field Account Manager Resume
Objective : Field Account Manager with 3 years of experience in Coordinating resolution of pre-implementation service and eligibility issues with Implementation Management Organization, Coordinating implementation activities, and also Conducting enrollment meetings and customer sponsored health fairs for assigned customers and as needed for multisite requests from other offices.
Introduced Healthways- SilverSneakers Fitness Program in Puerto Rico as an added value service for Humana Medicare-eligible members.
Developed the first Manage-Medicare Health Club Network in PR with over 30 fitness centers strategically located to serve 20,000 Medicare Advantage members.
Supported a total of 70 sales representatives for the Humana Medicare segment.
Recruited and staffed a team of 6 instructor coordinators strategically located island-wide that supported and trained fitness center instructors of the SilverSneakers Fitness Program.
Effectively demonstrated over 25% ROI to Humana plan partner by promoting member engagement in the SilverSneakers Fitness Program.
Conducted program presentations and performance indicators to health plan senior management, fitness center owners, and professional organizations resulting in a better understanding of the wellness business and providing a market growth by 10% each quarter.
Planned and coordinated SilverSneakers Fitness Program educational workshops for groups across 30 fitness centers to improve and develop curriculum, resulting in a 90%+ participation rate each quarter.
Experience
2-5 Years
Level
Executive
Education
G.E.D
Field Account Manager Resume
Headline : Field Account Manager with 6 years of experience in developing and maintaining strong relationships with internal partners in the Centralized Service Team to manage customer service experience.
Skills : Excellent Written And Oral Communication, Managing Skills, Time Management.
Description :
Responsible for complete payroll and accounting implementation for multi-million dollar fossil and nuclear power plant projects in the Northeast Region.
Communicated with local unions to maintain pay and benefit rates used to process payroll and weekly/monthly fringe remittances.
Entered and balanced multiple payrolls using the SAP Time Reporting System.
Processed hires, terminations, unemployment claims, and employment verifications.
Maintained accident reporting system and work with Worker's Comp office regarding Jobsite injuries.
Worked independently to audit, distribute, and track payment of weekly client invoices for Time & Material and Cost Plus projects.
Provided constant interaction with clients to ensure accurate billing and problem resolution.
Experience
5-7 Years
Level
Junior
Education
BA
Field Account Manager Resume
Summary : Field Account Manager with 7 years of experience in Facilitating customer meetings with the Central Service Team regularly to assess trends and keep abreast of any escalating issues and service trends, Training customers on eServices.
Skills : Microsoft Office Platform, Salesforce, Design/Advanced Training.
Description :
Effectively developed and managed a national and international territory for this high-performance cross- overboard built to improve both surfing and snowboarding.
Responsible for sales growth, exceptional service, overall profitability, identifying and analyzing competitive data, and developing strategic sales.
Worked closely with clientele to ensure expectations were exceeded, contracts honored, and department goals achieved.
Identified prospects, aggressively increased participation with the existing client base.
Conducted product introductions and discussions with distributors about a variety of promotional programs Gained new distribution and increased sales revenue 25% in the first 12 months.
Managed Account Base of small-to-medium-sized commercial customers in the Telecommunications industry.
Troubleshoot and resolved issues relating to hardware and/or networking on computers, printers, and scanners.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Field Account Manager Resume
Objective : Highly qualified Field Account Manager with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment in which your the company prides itself.
Skills : Time Management, Microsoft Office, Supervisor.
Description :
Managed the top 50 accounts in Kansas City and St.
Provided customer training on products and services leading to wide adoption of new billable services resulting in an increased revenue stream of $2 Million.
Achieved high customer satisfaction scores and additional revenue by serving as a customer advocate and business analyst responsible for right-sizing accounts to fit customer needs.
Accurately processed and facilitated service contracts resulting in 5 quality awards for 100% contract compliance.
Maintained supply budgets and equipment inventories to allow on-demand product demonstration and training.
Launched over 20 promotional and awareness campaigns related to chronic diseases, fitness, and wellness each month for the Medicare-eligible population, resulting in 3% indirect sales in each event for Humana Medicare sales representatives.
Actively managed, recruited, and contracted a network of 32 fitness centers in selected geographical areas to provide the SilverSneakers Fitness Program to the Humana Medicare population.
Experience
2-5 Years
Level
Junior
Education
BA
Field Account Manager Resume
Objective : As a Field Account Manager, responsible for Ensuring continued growth through new business development, site acquisition, and mutual action plans, Creating, implementing, driving local, regional, national sales strategies, Negotiating special pricing to obtain forecasted sales and gross profit margins.
Focused on sales and net new business development activities for an aggressive Information Technology Solutions and Consultant firm that's primary pillars of business are IT Infrastructure, IT Security, and Disaster Recovery & High Availability with a balance of new hardware and software sales, and professional services.
Assisted management in the development and execution of sales and business development targeted metrics.
Built and focused on a $ 600K - 1.2 Million a year sales pipeline and quota.
Assisted in the development of annual business plans to generate net new business opportunities Set up and executed local business development events to help drive new business get more qualified leads Assisted in the development of company branding presentations for partners and new customers Contributed to sales averaging in size of 50K and above.
Influenced executive-level decision-making by delivering compelling presentations.
Assisted in company branding to IMS offering and gain a stronger market share for managed services, consulting, and IT staffing.
Gathered census information, prepared renewal rate proposal letters, coordinated utilization report requests, and provides an explanation of reports Assists in the implementation of the plan; ensured employer's rep.
Experience
2-5 Years
Level
Junior
Education
G.E.D
Field Account Manager Resume
Objective : Field Account Manager with 2 years of sales experience in the state of Georgia, selling to commercial restaurants, universities, stadiums, and corporate offices. Excellent with face to face sales, public speaking, training, and overall product knowledge. Proven ability to maintain important relationships with 25 top accounts by assisting with new product ideas, trend analyses, location openings, and menu ideation.
Skills : Microsoft Office, Quickbooks, Sales, Marketing.
Description :
Achieved the highest close rate of any newly hired Field Account Manager at Acosta GA.
Considered to be a product specialist for Acosta GA.
Trusted business partner to National Account Managers and Account Executives responsible for maintaining and growing B2B portfolio accounts.
Trained field personnel on new products and future products/technology.
Conducted Safety Meetings.
Completed Quality Control checks on employees.
Handled chemistry as required by the state and city.
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