Description :

1. Delivered expert technical consultation to customers on scientific instruments, software, and reagents.
2. Gathered and documented customer requirements to facilitate tailored support and product enhancements.
3. Assisted sales teams by providing in-depth knowledge of products during demonstrations and workshops.
4. Maintained up-to-date expertise on new products and technologies to ensure high-quality customer interactions.
5. Supported customers in assay development, providing critical feedback to marketing for product improvements.
6. Executed troubleshooting consultations for customers, addressing issues via on-site visits and remote support.
7. Conducted training sessions to educate customers on optimal usage and maintenance of scientific equipment.

Experience

0-2 Years

Level

Entry Level

Education

B.S. Biology

Description :

1. Delivered comprehensive technical support and training for advanced scientific instruments, enhancing customer satisfaction and product usage.
2. Conducted feasibility studies at client sites, primarily in pharmaceutical and biotechnology sectors, to assess application viability.
3. Generated detailed reports and presentations to communicate findings and drive sales strategies for advanced instrumentation.
4. Engaged with potential clients through proactive outreach, providing consultation and support for chromatography products.
5. Executed product demonstrations and optimized chromatography applications, leading to increased customer engagement.
6. Supported scale-up processes and ensured compliance with GMP standards, enhancing operational efficiency.
7. Conducted on-site training sessions and technical seminars to ensure optimal use of scientific instruments.

Experience

2-5 Years

Level

Junior

Education

B.S. Biology

Description :

1. Supported sales initiatives at conferences and tradeshows, collaborating closely with Sales Managers to effectively promote Sartorius Octet products.
2. Provided high-level technical support to clients, addressing application needs and recommending assay development solutions.
3. Delivered detailed presentations of Sartorius Octet products at scientific meetings, enhancing product visibility and understanding.
4. Conducted installations, product demonstrations, and training sessions at client locations, ensuring thorough knowledge transfer.
5. Gathered and analyzed client feedback to propose product improvements to internal teams, driving product innovation.
6. Maintained a customer-centric approach, mentoring Scientific Liaison team members to enhance overall service delivery.
7. Worked in tandem with Business Development Executives to craft strategic customer engagement plans, ensuring optimal product alignment.

Experience

5-7 Years

Level

Senior

Education

M.Sc. Biochemistry

Description :

1. Coordinated and executed comprehensive customer training for MGI products, enhancing user engagement and product adoption.
2. Established and nurtured strong customer relationships, directly supporting sales through impactful technical presentations and seminars.
3. Maintained an in-depth understanding of commercial initiatives, collaborating with teams to leverage market opportunities and product advancements.
4. Facilitated interactions between end-users and product support groups to resolve issues promptly and effectively.
5. Promoted knowledge sharing and collaboration among global Field Application Scientists to enhance service delivery.
6. Documented field travel outcomes and customer feedback, acting as a key liaison for product improvements.
7. Developed and led content for technical workshops, representing MGI at major global trade shows and conferences.

Experience

7-10 Years

Level

Management

Education

M.S. Biochemistry

Description :

1. Served as a core product support team member, providing critical feedback to enhance product documentation and ensure customer satisfaction.
2. Actively contributed customer insights to marketing and product development teams, influencing future product enhancements.
3. Mentored new hires, sharing expertise and fostering a culture of professionalism within the team.
4. Designed and delivered tailored technical presentations, facilitating pre-sales evaluations and ensuring customer engagement.
5. Provided hands-on training on advanced systems, guiding customers through study design and experimental troubleshooting.
6. Conducted onsite training sessions, offering post-training support to reinforce learning and application.
7. Maintained up-to-date knowledge of industry research, contributing to the development of organ chip experiment designs.

Experience

10+ Years

Level

Executive

Education

M.S. BME

Description :

1. Collaborated with the Commercial Team to identify customer needs, providing valuable market and application insights.
2. Conducted comprehensive training sessions on advanced scientific software and instruments for both new and existing clients.
3. Led engaging software demonstrations at industry events, effectively showcasing product capabilities to prospective customers.
4. Managed the software support desk, ensuring prompt resolution of client issues and gathering specifications for project scoping.
5. Performed thorough internal testing and documentation for system updates, ensuring quality and compliance.
6. Provided technical support for consultation projects, including drafting validation plans and user documentation.
7. Actively contributed to enhancing product functionalities based on user feedback and technical assessments.

Experience

7-10 Years

Level

Consultant

Education

M.S.

Description :

1. Trained clients on various assays and provided hands-on technical support in wet lab environments.
2. Collaborated with sales and engineering teams to develop tailored solutions and optimize product applications.
3. Delivered engaging product demonstrations to prospective customers, showcasing technical capabilities and benefits.
4. Assisted customers during product evaluations, ensuring clear technical goals were established and met.
5. Resolved customer support issues with a focus on cell biology, demonstrating commitment to customer success.
6. Provided high-quality technical expertise and backup support across multiple regions, enhancing overall customer engagement.
7. Maintained and strengthened key customer relationships by offering technical consultations and application insights.

Experience

0-2 Years

Level

Entry Level

Education

B.S. Biology

Description :

1. Tracked and documented technical inquiries from customers in the CRM system, ensuring accurate records and follow-up.
2. Conducted pre-sales technical presentations and product demonstrations, showcasing the capabilities of scientific instruments.
3. Maintained an expert-level knowledge of product lines, providing proactive post-sales support to enhance customer satisfaction.
4. Installed and calibrated instruments, providing training to customers to ensure optimal usage.
5. Collaborated with sales teams to identify customer needs and deliver tailored solutions.
6. Provided front-line technical support and worked with internal teams to resolve complex issues.
7. Monitored market trends and competitor activities, reporting findings to inform strategic decisions.

Experience

2-5 Years

Level

Junior

Education

B.S. Biology

Description :

1. Conducted follow-up meetings and customer visits to provide high-quality support and ensure project success.
2. Advised and supported core labs in laboratory setups, collaborating with various departments to address customer queries.
3. Maintained accurate records of customer interactions through phone, email, and face-to-face communication.
4. Ensured optimal customer service delivery through proactive communication and support initiatives.
5. Suggested product and process improvements based on customer feedback to enhance overall satisfaction.
6. Handled customer complaints effectively, providing timely solutions and conducting training for core labs and external clients.
7. Assisted sales teams with technical support during client engagements, optimizing product adoption and troubleshooting efforts.

Experience

5-7 Years

Level

Senior

Education

M.S. in Biotech

Description :

1. Showcased products and provided hands-on training to customers on optimal usage of instrumentation and assays.
2. Conducted engaging presentations and technical seminars to promote the instrumentation platform and its applications.
3. Partnered with Sales Specialists to identify new leads and support marketing efforts through targeted technical seminars and demonstrations.
4. Enhanced product differentiation through in-depth scientific, technical, and competitive analysis.
5. Built strong networks with opinion leaders to provide cutting-edge technical solutions and support.
6. Executed targeted marketing activities, including trade shows and seminars, to drive product awareness and engagement.
7. Developed comprehensive marketing strategies for analytical products, uncovering new application opportunities.

Experience

7-10 Years

Level

Management

Education

M.S. Biochem.