Field Application Scientist Resume
Objective : As a Field Application Scientist, maintained and expanded customer base by helping to guide sales representatives. Made sound, well-informed, and objective decisions. Performed Post-Sales in-house and on-site Supported activities such as telephone and email support, customer training, troubleshooting, and escalation process. Closed open customer inquiries and complaints, and liaise with EMEA HID FAS experts for the resolution of customer problems.
Skills : Technical Knowledge, Communicational Skills.
Description :
- Provided on-site consultation to Cytometers customers on products, instruments, software, or reagents.
- Recorded customer contact information and interests; provide that information to in-house resources as necessary.
- Maintained a high level of expertise in instruments, reagents, and software (and applications) and develop expertise on new products.
- Assisted sales with instrument and reagent set demonstrations in workshop Suha Kasey form, or as a bona fide product demonstration.
- Provided feedback to Marketing to make adjustments to instruments and assays where necessary and required.
- Performed assay and instrument problem troubleshooting consultation to customers, on-site or by phone.
- Assisted with assay development. Provided support and technical expertise during conferences and tradeshows.
Experience
2-5 Years
Level
Junior
Education
Bachelor's In biology
Field Application Scientist Resume
Summary : As a Field Application Scientist, developed a strong, working knowledge of our IVIS optical Imaging product portfolio and scientific applications. Provided advanced instrumentation training to our IVIS customers.
Skills : E-commerce Development, Microsoft Office, Customer Service.
Description :
- Reported problems to appropriate in-house resources. Conducted feasibility studies at client sites or onsite, mostly pharmaceutical/Biotechnology. Provided scientific support in-house and offsite as it relates to advanced applications and instrumentation.
- Provided and discussed pertinent data with fellow scientists 70% travel to existing or prospective customer sites.
- Provided detailed and consistent training for new customers following product installation. Generated data and feasibility reports to drive instrumentation and application sales.
- Contacted potential customers via phone (Cold turkey). Provided sales support for AKTA line, chromatography media, and filtration for lab and process scale.
- Executed demonstrations and provided chromatography support for customers. Initiated the Unicorn Fast Trak education program.
- Supported customer scale-up/down and GMP software and environments including FDA CFR21part11. Created and executed an internal training program for purification applications.
- Presented technical seminars and conducted instrument demonstrations. Produced installations and on-site customer training.
Experience
10+ Years
Level
Senior
Education
Bachelor's In biology
Field Application Scientist Resume
Summary : As a Field Application Scientist, worked closely with product managers, marketing teams, and application teams to develop and maintain pre-sales and post-sales presentations and training material. Worked closely with the R&D group to plan experiments that are relevant to the client base. Attended and presented data at local tradeshows as requested. Helped with lead generation for both commercial and academic accounts.
Skills : Organizational, Time Management.
Description :
- Assisted sales team with conferences and tradeshows. Directed collaboration with Sales Managers to sell Sartorius Octet products in a joint team setting.
- Provided high-level technical support for clients' support requests and troubleshooting needs by providing guidance and knowledge on specific application needs and recommended assay development solutions.
- Provided technically sound and detailed presentations of Sartorius Octet products at promotional venues and high-level scientific meetings including on-site seminars, trade shows, and user meetings.
- Traveled to client sites to perform installation, product demonstrations, training, troubleshooting on assay development, and post-sales support.
- Collected client feedback and deliver recommendations for Sartorius Octet product improvement to internal teams.
- Enhanced the customer experience by maintaining a customer-centric approach to your work. Provided technical and process guidance and mentorship to members of the Scientific Liaison team, as needed.
- Worked hand in hand with the geographic region Business Development Executive to develop strategic approaches to win customer business and ensure the best product fit for optimal customer success.
Experience
10+ Years
Level
Senior
Education
Psychobiology
Field Application Scientist Resume
Summary : As a Field Application Scientist, reported directly to the Director of Field and Sales Support, you will provide application support to MGI's customers in the United States. Collaborated across different internal groups including sales/marketing, and provided support to help develop, implement, and manage business strategy for the company.
Skills : Sales, Scientist.
Description :
- Coordinated and conducted customer training for MGI products and applications. Performed preliminary on-site failure analysis to identify the root cause and feedback to the corresponding company department or personnel.
- Developed and maintained positive relationships with customers. Supported sales efforts through technical presentations, customer management, or organizing seminars.
- Maintained an up-to-date understanding of current Commercial initiatives and strategies; maintained close collaboration with the Commercial team to act on current initiatives and opportunities. Maintained proficiency in all product lines, instruments as well as applications from competitors and keep up with the latest advancements in the field of NGS.
- Directed interaction with MGI product end-users and channel partners. Directed interaction with the Product Support group, consisting of Product Management, Market Development Specialists, and Field Service Engineers.
- Maintained close relationships with global FAS colleagues, with the intent to promote collaboration, sharing of best practices, learning, and overall communication.
- Created reports at the completion of field travel to document visit outcomes. Acted as the voice of the customer and provide product feedback to departments such as Product Support, R&D, and Marketing.
- Owned and created content/program for technical workshops/training as directed by leadership. Represented the MGI business through participation at various global NGS-related tradeshows/conferences as requested by the Marketing team.
Experience
7-10 Years
Level
Management
Education
Bachelor's In Biology
Field Application Scientist Resume
Objective : As a Field Application Scientist assisted with customers' inquiries and concerns about scientific tools and laboratory equipment and machinery. Guided the customers on proper usage of the equipment, as well as its maintenance and other related functions. Created designs for experiment materials, ran diagnostic tests and wrote specifications accurately. Processed the installation of scientific equipment and manages feature upgrades to boost optimal performance and adhere to the customers' needs and demands.
Skills : Equipment Laboratory, Customer Service.
Description :
- Served as Product Support core team member for all products. Provided feedback and direct involvement in the creation and maintenance of product documentation such as product inserts and instructions-for-use, from the perspective of ensuring a positive customer experience.
- Acted as a key contributor of customer feedback to marketing and product development teams.
- Proactively shared experience, knowledge, and skills with peers and help to build an organization with strong professionalism. Coached and mentored new hires as needed.
- Developed technical presentations based on individual customer needs and may facilitate a pre-sales evaluation. Provided customer-specific engaging scientific presentations and technical guidance to Emulate customers before, during, and after the installation of our Human Emulation System.
- Provided hands-on lab training on the Human Emulation System, guidance on study design and data analysis, and experimental troubleshooting across a variety of organ-model and application platforms.
- Led onsite customer training and provide post-training support. Delivered scientific presentations to current and future customers and conferences.
- Maintained knowledge of applicable research and literature. Created Study design/plan for organ chip experiments.
Experience
2-5 Years
Level
Executive
Education
Bachelor's In Biology
Field Application Scientist Resume
Summary : As a Field Application Scientist, assisted with customer surveys, inquiries, User Requirements Specifications (URS), and product briefs. Effectively delivered information-rich tools in an engaging manner. Combined conceptual and analytical knowledge to independently address basic problems. Independently prioritized projects based on feedback from the manager and senior team members and adapt to critical feedback.
Skills : System Assistant, Technical Lead.
Description :
- Partnered with the Commercial Team to engage both existing and new customers, including identifying and qualifying customer needs and providing market and application feedback.
- Assisted the Commercial Team in demonstrating the comprehensive software platform to current and potential customers. Provided training to clients on the use of Generosity clinical laboratory software.
- Led software demonstrations and customer engagement at company events, such as tradeshows, webinars, etc.
- Managed the software support desk and ensured the timely resolution of issues. Served as the technical lead to gather client specifications during initial project scoping and ongoing use of the system.
- Performed internal testing of the system using the appropriate documentation methods for system updates and patch releases.
- Supported clients on technical projects related to Genositys consultation services as determined by the supervisor.
- Supported clients with other consultation services, such as drafting validation plans, technical documentation, and user guides.
Experience
7-10 Years
Level
Management
Education
Bachelor's In biology
Field Application Scientist Resume
Summary : As a Field Application Scientist, confidently screened, captured, and discovered promising cell therapy candidates. Improved upon single-cell sequencing data by visually enriching for and capturing live cells for subsequent input into single-cell sequence workflows purify cell lines. Isolated and captured rare cell populations.
Skills : Team Work, Customer Service.
Description :
- Trained clients on various assays and provided wet lab technical support. Participated in team selling/solutions- working with engineering, product, and sales to create the best solution for the customer.
- Attended and participated in sales meetings to qualify, scope, and solve system designs for innovative lab automation solutions.
- Composed, compiled, and presented product and software demonstrations for prospective customers.
- Supported customer product evaluations and deliver well-organized customer demos with clearly defined technical goals mutually agreed upon with customers.
- Managed and resolved customer support issues. Supported customers in cell biology, with a demonstrated commitment to customer success.
- Worked closely with the sales team to provide high quality, effective technical expertise to customers and prospective customers in territories and provide effective backup technical support to other regions through a thorough knowledge of ONT's products and effective communication of applications related to these products.
- Managed key customer relationships from a technical perspective to ensure success using Oxford Nanopore products. Provided technical consultations on products and related applications as part of the sales cycle.
Experience
7-10 Years
Level
Management
Education
Bachelor's In Biology
Field Application Scientist Resume
Headline : As a Field Application Scientist, Maintained the instruments in the demo laboratory in peak performing condition. Supported AICs App Development team. Performed or assisted in instrument demonstrations.
Skills : Laboratory Skills, Analytical Skill.
Description :
- Tracked, recorded, and documented relevant information from all technical inquiries from customers and prospective customers into the CRM.
- Monitored the competition and market development and reported findings. Supported the Unchained Labs Analytical tools.
- Conducted pre-sales technical presentations and seminars. Planned and executed demonstrations of Unchained Labs analytical instruments.
- Maintained an expert-level knowledge of the Unchained Labs product line. Proactively provided post-sales account development support.
- Installed, QC instruments, and trained new customers. Provided front-line technical support and worked with internal escalation teams as needed.
- Kept CRM system up to date with customer notes and issues. Maintained positive customer relations.
- Provided advanced application support to customers and business development managers (BDM) to support pre-sales and post-sales processes.
Experience
5-7 Years
Level
Executive
Education
Bachelor's In Biology
Field Application Scientist Resume
Objective : As a Field Application Scientist, Assisted with the setup and ongoing maintenance of globally-based TDX Customer Service Centers. Provided training on both Automated Liquid Handling and Microfluidics instruments. Performed demonstrations of both Liquid Handling and Microfluidic systems.
Skills : Scientist, Lab Assistant.
Description :
- Conducted follow-up meetings, telephone conferences, e-mails, customer visits, and conferences. Provided high-quality internal support for analysis service teams and collaborate extensively with biostatisticians to ensure project success and high customer satisfaction.
- Advised and supported core labs in a laboratory setup. Actively collaborated with different departments of the company to find the best solution to queries and issues from Olink customers.
- Communicated courteously with customers by telephone, email, letter, and face-to-face, and keep accurate records of discussions and/or correspondence with customers.
- Ensured that customers receive the best possible support and service via e.g., meetings, telephone conferences, e-mail, and customer visits.
- Made suggestions for improvements of product and internal processes based on customer feedback
- Handled customer complaints, and provide appropriate solutions and alternatives in a timely manner. Conducted training of core labs and external customers.
- Assisted the regional sales team in the development of accounts, including technical and feasibility meetings. Provided technical pre-sales support to customers adopting, converting to, and/or optimizing/troubleshooting MilliporeSigma instrumentation, including Muse, Guava, Luminex, and Erenna.
Experience
2-5 Years
Level
Executive
Education
Bachelor's In Biology
Field Application Scientist Resume
Summary : As a Field Application Scientist, provided presentations with Sales Specialists on the full product line. Developed applications-specific protocols on Automated Liquid Handling systems by interpreting procedures provided by the customer. Performed troubleshooting of applications on both liquid handling and microfluidic systems. Provided advanced programming skills in integrations with third-party devices.
Skills : Sales, Chemical Support.
Description :
- Demonstrated products and applications in key accounts and trained customers on the proper usage of instrumentation, assays, and kits.
- Conducted customer presentations and seminars on products within the instrumentation platform portfolio.
- Worked collaboratively with Sales Specialists to identify and qualify instrumentation leads. Supported sales in marketing new products and applications through technical seminars, poster sessions, demonstrations, focused sales calls, and thought-leader networking.
- Played a key role in enhancing the differentiation of products and services on scientific, technical, and competitive principles.
- Networked with opinion leaders in the key focus product areas. Worked closely with salesforce to serve customers on product knowledge & technical solutions.
- Established the connection with key accounts & opinion leaders. Handled relevant marketing activities such as trade shows, Seminars, and promotion campaigns.
- Designed and implemented the marketing strategy for analytical products.Found new opportunities from segment applications.
Experience
7-10 Years
Level
Management
Education
Bachelor's In Biology
