Field Service Engineer Resume Samples

Description :

1. Diligently and professionally executed installations, repairs, necessary changes and assigned tasks on equipment onsite at customer sites as required. This included performing such work after hours as required on a rotating on-call basis.
2. Provided remote phone support and training to customers, partner technicians, other team members or the call center as required.
3. Ensured all work areas are kept clean, organized and safe at all times and act in a legal, safe and courteous manner while traveling to and from customer sites.
4. Completed all administrative and reporting requirements.
5. Participated in the set-up of commercial showcase events as required
6. Fostered a culture of excellence and customer-first service relationship
7. Maintained all site logistics including the inventory of spare parts and tools, reporting and schedules.
8. Provided 24/7 customer support using an effective communication style to build the customer's trust and satisfaction.
9. Provided preventive and corrective maintenance, emergency and paid service, start-up of current systems, user training, and promotion of company products & services.

Experience

2-5 Years

Level

Junior

Education

Bachelor Of Electronics

Description :

1. Responsibilities include field service, support, installation, sales, and show support to local account executive work with various laser wavelengths 1064nm, 1320nm, 1440nm, 755nm, 585, and 595nm.
2. Replacing optics and cleaned focus lens, turning mirror, and beam combiner, performing calibrations test lasers upon completion of repairs.
3. Required to perform software modifications to lasers that needed to be updated.
4. Responsible for logging into call management software for scheduled calls within a 24 hour period.
5. Scheduled annual PM visits to doctors offices throughout the midwest region.
6. Responsible for providing technical support to doctors offices from the remote office.
7. Performed installations and calibrations in hospitals and doctor's offices throughout the Metro Detroit area and throughout the midwest.
8. Troubleshoot the machines using different laser meters and schematics to isolate and resolve problems.
9. Trained doctors and registered nurses on the operational usage of the aesthetics lasers.
10. Responsible for logging in call management software to track service calls and order parts.
11. Responsible for completing an accurate daily service report at the end of each service call that was scheduled.

Experience

10+ Years

Level

Consultant

Education

A.A in Electronic Engineering

Description :

1. Responsible for troubleshooting, installation, maintenance, and service on designated equipment's.
2. Serviced as a second level escalation point for service issues for designated modalities.
3. Maintained daily communication with client service engineer, where applicable, and customers directly to ensure resolution and proper follow-up, leading to customer satisfaction.
4. Shared knowledge and coaching other members of the service team on an on-going basis.
5. Supported the business to achieve product serviceability and reliability, quality trend analysis, productivity program input and execution, national modality program implementation and new product introduction support.
6. Worked closely with region and national support to define and support the implementation of corrective action plans to resolve customer issues in a timely manner.
7. Drove the businesses material and purchased service cost improvement initiatives for assigned modalities.
8. Responsible for leading installation activities within the assigned area, ensuring safety and quality measures are taken.
9. Completed on-time and accurate preventative maintenance and field modification instruction as needed.

Experience

10+ Years

Level

Consultant

Education

Bachelors of Science

Description :

1. Installed equipment including labelers and vision systems for bottlers.
2. Setup proprietary software for quality control purposes for individual customer specifications.
3. Troubleshoot and repaired electrical circuitry to resolve equipment discrepancies.
4. Helped assemble the equipment for the customer for changeover to run production of a variety of products.
5. Orientated bottle on servo operated plates for accurate label applications.
6. Assisted with the PM's for existing equipment with potential problems for future production.
7. Assembled retrofits for safety upgrades to meet current OSHA regulations.
8. Trained other employees on expectations needed to assemble, setup, and operate the equipment.
9. Reviewed and validated training and technical documentation, and developed customer specific training or technical documentation as required.

Experience

0-2 Years

Level

Entry Level

Education

Electrical

Description :

1. Conducted surveys to establish/verify installation details. Ensured that equipment is received and uplifted at the installation site.
2. Installed and troubleshoot software products/equipment.
3. Oversaw removal of legacy equipment and cabling.
4. Managed and reported field changes and installation progress.
5. Ensured that system acceptance criteria are met and systems accepted by the customer
6. Provided training to customer Tier 1 personnel and end users.
7. Trained employees, identified, analyzed, and repaired product failures, ordered and replaced parts as needed.
8. Performed quality inspections on work performed by the installation team.
9. Effectively managed all systems, enabling system readiness at all times.

Experience

2-5 Years

Level

Entry Level

Education

Mechanical Engineering

Description :

1. Reinstalling software programs or adjust settings on existing software to fix machine malfunctions.
2. Traveling to distributors, installers or end-user customers to provide service or provide emergency repair service.
3. Providing support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start-up products by using general knowledge, product schematics, data stored in the knowledge base, and other sources of information available.
4. Working together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors
5. Providing updates to knowledge database used by other technical support representatives with new troubleshooting information discovered in the resolution of customer calls.
6. Managing the monitoring database of customer installations
7. Documenting all activity in Salesforce and other database software platforms.
8. Reading and interpreting schematics with a good understanding of high voltage and measurement equipment.

Experience

10+ Years

Level

Consultant

Education

B.S. in Computer Engineering

Description :

1. Provided service on UPS systems, batteries, and electronic based products at the customer's site.
2. Responsible for the installation, remedial emergency and preventive maintenance provided to customers on an as-needed basis.
3. Providing technical support to customers on operational or maintenance aspects of system equipment.
4. Earned a reputation for expertise in complex troubleshooting and problem resolution.
5. Gained extensive experience in analyzing and following manuals, schematic diagrams, blueprints, and other specifications.
6. Mastered the use of measuring/testing instruments such as ammeters, ohmmeters, voltmeters, and testing lamps.
7. Maintained proper preventative maintenance procedures at on-site location.
8. Operated and structured the work schedule for daily routine work, detailed instructions on new projects or assignments and led installs.

Experience

5-7 Years

Level

Executive

Education

AA in Electronics

Description :

1. Aware of the client's requirements regarding surveying procedures properly test all tools and equipment before, during, and after each job.
2. Identified and corrected operational problems to prevent or minimize service impact.
3. Provided on-site supervision of the Measurement While Drilling (MWD) process including tool preparations, data acquisition, log generation, Quality Control (QC), and delivery of the services to the customer.
4. Assisted in ensuring all data presented to the customer is accurate, timely and meets the highest service quality standards possible.
5. Assisted in ensuring that expected and needed data, including possible problems, are provided to the customer.
6. Responsible for customer account management and service contract compliance.
7. Responsible for the management, effectiveness, and efficiency of site assets (vehicles, equipment, tools, office, etc. ) for the site budget, cost center management, and operational efficiency.
8. Responsible for safety training, structure, work discipline and continuous improvement with the site organization to advance capability and performance in all operational areas.
9. In charge of daily reports of operational cost for the day, monthly and yearly for tracking cost and implementing an effective strategy to meet goals.

Experience

10+ Years

Level

Management

Education

Diploma

Description :

1. Interacting with multiple layers of management personnel for multiple companies.
2. Providing field repair, troubleshooting, and diagnostics of control systems used in the production of natural gas.
3. Installing the software, function test safety triggers, calibrate pressure, temperature, and flow devices.
4. Responsible for the install or replacement of wireless cellular modems that communicate with SCADA webpage.
5. Configuring and installing wireless pressure transmitters and communication gateway.
6. Developing quotes and material lists for natural gas well pad and compression site installation work.
7. Performing Delta V process control system database system preventative maintenance.
8. Assisting with the Delta V process control system version/ equipment upgrades.
9. Performing operational checks and measurement of system parameters using applicable technical publications.

Experience

7-10 Years

Level

Senior

Education

Associate

Description :

1. Performing on-site service and repair of semiconductor processing equipment. Troubleshooting equipment problems.
2. Maintaining records and reports as required.
3. Coordinating activities with peers, supervisor(s) and customers to minimize equipment downtime and interruptions.
4. Ordering and installing parts. Responding to emergency service calls as required.
5. Instructing customer operating technicians on system operation and maintenance.
6. Performing upgrades and modifications to equipment as needed.
7. Remaining current on equipment/tools through appropriate training, manuals, factory periodicals, and other relevant materials
8. Responsible for the upkeep, maintenance, and security of company property including vehicles, tools, etc.
9. Maintaining standards of conduct acceptable to both the company and customers to maintain credentials for being on customer sites.

Experience

5-7 Years

Level

Executive

Education

Bachelors of Science

Description :

1. Basic network operations and support using Windows 95, Windows NT4, Novell 3.12 Print Servers, and Sun Solaris 2.4 Host Controllers.
   
2. Troubleshooting network conflicts and performed operating system updates as required.
3. Daily completion of high-frequency service intervals to maintain high-speed xerographic machine reliability.
4. Daily addressed customer concerns to improve their overall perception and satisfaction of products used.
5. Customer Service Specialist Focal point for +40 service technicians to assist and resolve machine reliability issues, in turn increasing overall customer satisfaction.
6. Workgroup and Team coordinator to insure product knowledge and technical competence for over 36 convenience copier product families.
7. Update Field Service Managers on the state of business with respect to their service force, problem accounts, and machine reliability and customer satisfaction.

Experience

10+ Years

Level

Senior

Education

Diploma In Education

Description :

1. Provided service and support on document imaging & scanning, microfilm, and data storage systems for more than 250 customers.
2. Managed territory across a 200 mile radius, making 4-8 customer visits daily providing hardware repair and maintenance as well as software & system interface support on document imaging systems.
3. Accountable for company assets: car, parts, computer, test equipment, etc.
4. Increased team revenue by identifying opportunities that led to new hardware and support service sales.
5. Developed equipment modification and repair recommendations that were published and distributed to other field personnel, resulting in increased equipment reliability.
6. Assisted major customers in developing and implementing ideas for a document workflow process that led to an increase in production while decreasing labor costs.
7. Created and implemented a preventive maintenance procedure that streamlined repairs and reduced maintenance time.

Experience

10+ Years

Level

Senior

Education

Associate In Electronics

Description :

1. Travel to customer site, consult with customer to plan layout of equipment.
2. Review blueprints, schematics, manuals and other specifications to determine installation, retrofit, or service procedures.
3. Install, retrofit, and service equipment according to KLA-Tencor equipment specifications.
4. Operate system to demonstrate equipment and to analyze malfunctions Interpret maintenance manuals, schematics, and wiring diagrams and repair equipment using knowledge of electronics, standard test equipment, and hand tools.
5. Perform testing, tuning and adjust equipment to obtain optimum operating performance for the customer.
6. Setup and maintain internal networking and fiber optics between image computer, laser, heat exchanger and inspection system, as well as assisting customer in network setup between their external controller and our inspection system.
7. Instruct, train, and direct field service engineers in servicing and repairing equipment.
8. Consult with design engineering to resolve unusual problems in system operation and maintenance.

Experience

10+ Years

Level

Senior

Education

B.S. In Management

Description :

1. Managed and budgeted multiple projects accounting for over $25M annual warranty reduction, and 60% reduction in customer downtime.
2. Created and implemented Standard Operating Procedure (SOP) for newly developed group.
3. Set expectations for initiation, completion, and follow-up of projects and provided consistent reporting format and metrics for management.
4. Exceeded company's product uptime and customer satisfaction goals through diverse repair and support solutions.
5. Utilized statistical tools, reliability data and failure analysis, identifying parts and repairs not meeting customer and company performance expectations.
6. Identified, managed, and implemented single largest warranty reduction in company history; saving over $18M in warranty liability, annually.
7. Leveraged relationships to expedite repair development and validation.
8. Launched parts kit, tool, and repair procedure to the field in 3.5 months (typical project of this magnitude would take 12-15 months).

Experience

2-5 Years

Level

Executive

Education

Mechanical Engineering

Description :

1. Repair of electronic circuit boards down to component level.
   
2. Repair of mechanical roller systems, lift systems, and knowledge of numerous Document Imaging software programs.
3. Effectively communicate to customers, dispatch, logistics, and management to ensure the continuity of operation and customer satisfaction.
4. Continuous education to keep up with new technology and developing solutions.
5. Assist sales effort by performing service calls to support customer evaluations of sales demonstration units being tested by prospective customers.
6. Maintain service area of 300-mile radius servicing more than 450 scanners/contract customers at a cost well below the organization average.
7. Maintain and schedule all repairs, preventative maintenance, and time and materials call.

Experience

7-10 Years

Level

Management

Education

AAS In Technology