A Field Service Manager will oversee the Field service personnel who perform routine services on the field like – installation, maintenance, and repairs. Key responsibilities that are handled by these professionals and mentioned on the Field Service Manager Resume include – developing and delivering in-house training to field employees, supervising the overall performance of the staff, ensuring strategies are on par with the company’s policies and guidelines, making recommendations and changes in design policies, hiring and training new employees, scheduling training session, and providing input in taking strategic decisions relating to functional area of responsibility.
If you want to make it big in Field Service, you have to demonstrate these qualifications – excellent leadership and communication skills, ability to work under stressful conditions, flexible in traveling as and when needed; and the capability to handle escalated issues. The career path includes a bachelor’s degree in the relevant stream, technical background, and managerial experience.
Objective : Excellent troubleshooting and problem solving skills with close attention to detail Hard worker who enjoys challenges and is willing to learn new skills Very personable; at ease when interacting with customers Strong work ethic with a commitment to follow through on policies and procedures Experienced with customer service skills Auto-Professional Service Skills.
Skills : Kasea VSA, Untangle Network Security Appliance, Dell SonicWall, Microsoft Office, Windows Server, Citrix, Mac, Microsoft Windows, Hardware Troubleshooting, Remote Support.
Description :
Directed the migration from Microsoft Windows XP to Windows 7 for more than 6,000 computers across four state regions.
Rendered expert oversight to the operations of 24 field service technicians across Delaware, New Jersey, and Pennsylvania.
Performed diverse human resource functions, including recruitment and supervision of four field service technicians.
Exhibited keen expertise in determining and procuring custom cable essential for break/fix operations on branch card readers.
Coordinated with technicians to drive compliance with regional, district and contract metrics through training, mentoring and team building.
Facilitated the interviewing, and hire of new technicians to support optimal environment in alignment with required goals.
Proactively participated with HP and Bank of America management meetings to resolve issues in a timely manner.
Made impactful contributions by improving service level from 60% to 100% by facilitating remedial trainings and providing one-on-one coaching.
Experience
0-2 Years
Level
Entry Level
Education
Information Systems
Field Service Manager/Sales Representative Resume
Objective : Seasoned Electronics Technician with more than 20 years of experience in fast-paced Electronic Repair. Excellent troubleshooting and communication skills. Track record of achieving exceptional results in time constaints and contract restrictions.
Skills : Business Management, Accounting, Business Development, Business Analysis, Marketing.
Description :
Supervise employees or subcontractors to ensure quality of work or adherence to safety regulations or policies.
Train or coordinate the training of employees in operations, safety, environmental issues, or technical issues.
Maintain operations records, such as work orders, site inspection forms, or other documentation.
Oversee activities directly related to making products or providing services.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
Field Service Manager/Field Technician Resume
Summary : Over 12 years experience offering exceptional electrical and mechanical troubleshooting. Works well independently as well as part of a team and exceeds expectations.
Achieved 98% turn around on outstanding customer invoices.
Experience
10+ Years
Level
Senior
Education
Computer Technology
Field Service Manager II Resume
Summary : Operations Training Leadership Team Building Savvy senior manager with a record of accomplishment developing, implementing and directing programs and operations involving training, leadership and cost reduction. Certified in as technical trainer on all Sharp, Minolta, Okidata and KIP machines. Designated as Chief of the Master Technologies Group by Northern Business Machines. Extensive experience troubleshooting mechanical and electrical problems for all copier product lines.
Skills : Srevice Manager.
Description :
Responsible for the performance of 14 Service Technicians and 1 Setup - delivery driver.
Prepared annual performance evaluations as well as interim appraisals.
Established, maintained and built strong team performances by ensuring technicians receive proper training, coaching and leadership.
Coordinated all machine deliveries between customers and sales force.
Impact player and problem solver for both customers and company personnel.
Identified issues before they became problems.
Found solutions to both simple and complex problems and resolved the problem in a timely manner.
Heavily involved with teaching not only the technical aspects of maintaining these machines but also instilled the principles of leadership and positive Customer Service - what ever it takes.
Experience
10+ Years
Level
Senior
Education
Auto Mechanics
Field Service Manager III Resume
Summary : Telecommunications and field service professional with 15+ years of experience in project management, network management, network operations, and systems engineering. Strong teamwork, great communication, creative, and analytical problem solving skills. Solutions-focused, results-oriented, with well documented track record of success. My extensive background in telecommunications has allowed me to gain knowledge and expertise in an extremely wide range of the business and operational aspects of the industry.
Skills : Microsoft Office, Sales, Retail, Customer Service.
Description :
Liaison between Branch Management, Field Supervisors, and client representatives.
Acted as after-hours and weekend point of contact for all branches and personnel.
Supported Branch Management in delivering quality customer service.
Assisted with new client start-ups by writing and organizing site post orders, training programs, and technology solutions.
Delivered professional and competent customer service in absence of Branch Managers.
Acted as Branch Manager after-hours and weekends by responding to clients and site issues or emergencies.
Trained and developed supervisors and officers in the field.
Experience
10+ Years
Level
Senior
Education
Associate Of Art
Field Service Manager III Resume
Objective : A proven record of success in cost reduction, leadership development, mentoring, motivating, customer service and sales. Twenty eight years of experience in the telecommunications industry with companies ranging in size from smaller family owned to 5th largest cable company in the country with over seven million base customers.
Skills : Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Powerpoint, C.
Description :
Managed a team of 21 technicians in a territory covering approximately 1/3 of Mississippi and parts of Alabama.
Trained, developed, motivated and communicated daily with total staff of 40 technicians.
Ensured the efficiency of daily routes by routing orders to included: on-time arrivals, units per day, location, tier level, available internet connection and field equipment.
Resolved customer related issues by phone and performed quality control inspections in the field.
Created and maintained performance charts to track tier progression, all tech to tier 2 or higher.
Documented monthly safety inspections of all fleet vehicles and conducted weekly safety reviews.
Conducted weekly equipment inspections to ensure field usage, reduce drive times and lower aged equipment.
Assisted and audited technicians with installations, service calls and changes in service.
Experience
2-5 Years
Level
Executive
Education
Accounting
Field Service Manager I Resume
Summary : Bilingual professional seeking position where strong communication, interpersonal, organizational, problem-solving and motivational skills will promote positive growth for the organization and its customers.
Skills : Field Service Manager at Halliburton Energy Services for the past 7 years.
Description :
Manages a shift and/or segment of guarding operations at multiple sites at the direction of line management.
Performs inspections and ensures that post orders are being followed.
Carries out administrative procedures in support of Branch Operations.
Ensures that service expectations are being met through regular contact with clients.
Evaluates service quality; inspects posts and initiates corrective action in a timely manner as necessary.
Meets with line management and/or client representatives for status updates and to address any actual or potential problems.
Maintains and submits payroll records and other employee and business information; reviews clients and company reports for accuracy and timeliness.
Experience
10+ Years
Level
Senior
Education
Diploma
Sr. Field Service Manager Resume
Summary : To use my personal relation skills and extensive training to acquire a position as Field Services Manager with a reputable company.
Skills : SQL, Microsoft Access, statistics, data analysis, reporting, public presentation.
Description :
Monitor and coach employees on sales, installations, and performance related metrics.
Help support new and existing employees through training and future development.
Manage fleet related processes including vehicle maintenance and upkeep.
Conduct on site field visits to evaluate quality service and adherence to safety policy.
Initiate damage assessments and address customer escalations.
Facilitate weekly safety and training for all employees.
Adjust scheduling and booking quota according to workload.
Conduct interviews and screening of new hires.
Experience
10+ Years
Level
Senior
Education
Business Management
Jr. Field Service Manager Resume
Summary : An experienced Field Service Manager with flexibility in traveling. Looking for an opportunity to join a team that will challenge me and give me the opportunity to gain more experience, and expand my career.
Skills : Quality Assurance Management, Continuous Process Improvement.
Description :
Provide day-to-day direction for 3 frac crews of 40-80 personnel per crew.
Ensure Service Supervisors are meeting company and customer's requirements.
Provide logistical support, coordinating pre-job requirements.
Ensure all HR and HSE policies and procedures are adhered to.
Apply knowledge of industry to analyze and manage daily operations to ensure efficient and effective services to customers.
Track personnel and equipment on a daily basis to ensure optimal usage and minimal expenditures.
Meet with customers prior to crew arrival to ensure customer needs and expectations are met and in accordance with company policies and procedures.
Experience
10+ Years
Level
Senior
Education
Diploma
Field Service Manager/Technician Resume
Objective : Looking for a job in the Billings market that will allow me to utilize and grow my technical abilities in the telecommunications field.
Skills : Microsoft Office, Axis Cameras, Heavy Equipement Operation.
Description :
Managed and was responsible for all EPC projects all around the country including: Inspection and maintenance of self-supporting and guyed towers up to 1500' in height.
Construction of self-supporting towers up to 250' in height.
Installation of all components of wireless network system including switches, routers, data and coax cabling, grounding, dishes, antennas, and all associated implementation hardware.
Managed and was responsible for all field related WISP operations around the state of Wyoming including: Tower site maintenance and operation.
Technician installation and troubleshooting of subscriber end equipment System upgrades as determined by the Network Operations Team.
Performed site surveys of new projects for Project Management and Engineering development.
Developed construction and implementation labor and materials quotes for the project management team.
Responsible for developing and training new employees to the skills policies, and procedures as well as the enforcement of those policies and procedures.
Experience
2-5 Years
Level
Executive
Education
Diploma
Field Service Manager/Supervisor Resume
Objective : 10+ years of experience in customer service, time management, and organizationally skilled positions of which have honed my ability to multitask, adapt, and problem solve to produce thriving result. Seeking an employment opportunity where my knowledge of communication techniques, data analysis, and critical thinking can be applied to surpass goals and bolster operations.
Skills : Microsoft Office, Forklift Operator, Data Analysis, People Management, Team Building, Customer Service Skills.
Description :
Routed appointments using statistical analysis of data to increase revenue, decrease travel time, and improve customer satisfaction.
Coordinated contractor scheduling and arrival to meet provider and customer needs.
Analyzed data for the placement of weekly equipment orders and dispensed necessary equipment.
Maintained shipping and receiving warehouse operations and inventory control.
Responsible for professional and timely communications through numerous avenues.
Compiled reports from metric data to assess progress and discover trends for office improvements.
Improved office metrics resulting in an increase in appointments, which maximized revenue gains.
Exceeded expected metric goals to attain top tier status and surpass regional contractors.
Experience
2-5 Years
Level
Junior
Education
Accounting
Field Service Manager Resume
Headline : Senior Technical professional with experience in: Field Service Electronics Customer Service Project Coordination Process Equipment Lean Manufacturing Training/Supervision Contract Negotiation Recognized for the ability to work independently and as part of a cross functional team to achieve business objectives and deliver outstanding customer service.
Skills : Microsoft Office, Forklift Operator, Data Analysis, People Management, Team Building, Customer Service Skills.
Description :
Provided technical support to technicians for end user customers.
Ensured optimal level of customer satisfaction.
Evaluated technicians work to ensure install are up to company standards and all safety procedures are followed.
Maintained all company vehicles efficiently.
Conducted interview and hired new field service technicians.
Managed and provided timely response to all customer inquiries.
Performed performance appraisals and prepared reports.
Provided support to all team members to achieve objectives.
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