A Field Support Engineer will provide on-site support to the clients. The job description entails testing, documenting, setting up and installing network hardware and participating in devising solutions to improve services. The following are certain core duties depicted on the Field Support Engineer Resume – creating emergency service plans for customers; recommending effective solutions and improvement; taking care of product installation and all aspects related to maintenance activities. The job duties also include providing on-site support, troubleshooting and debugging; conducting operation and maintenance tasks and managing network consistency.
Technicians interested in this career must be well conversant with the latest technology, and be able to address the complexities involved in day-to-day operations; the ability to analyze issues and troubleshoot them is also essential. To become one, the person should possess an engineering degree in electronics, software or IT Engineering. Possessing relevant certification can come handy for this role.
Objective : Experienced Desktop, Network/System Administrator with 18 years of experience in Troubleshooting, Supporting and Managing Networks, NOS and applications. Able to dispatch, track, open and close service calls using Peregrine, Remedy, Num Trackit ticketing system. Manage user accounts utilizing Active Directory via MS server 2000, 2003, 2008r2, Citric and Cisco Server.
Skills : Microsoft Office, Telecommunications, Information Technology, Computer.
Description :
Managed and maintained day-to-day operation for PLS check cashing and PD loan Manage ML310 64bit, ML350 G6 server.
Managed Desktop, Server environment via Landesk, Junos, RDC, Goto assist, or onsite.
Managed file servers for deployment to desktop environment( Landesk.
Deployed Software Landesk (Launchpad).
Installed Desktops, Printers, and Devices by IP standards.
Printed Server installs, Printer setup, manage and operate by IP standards.
Build, Installed server 2003, 2008sp, Manage Software, Hardware, Desktops, Devices, Printers, Standalone Servers 2008sp by IP standard for every site.
Experience
2-5 Years
Level
Executive
Education
Information Technology
Sr. Field Support Engineer Resume
Objective : Secret Security Clearance Supporting Western Region's Marine Corps units by providing classroom and over the shoulder BCS3 training, coordinated and presented BCS3 capabilities briefings when required. Maintained over 100 BCS3 systems in the IMEF Area of Responsibility, while providing maintenance and updates on all BCS3 and BCS3-NM systems.
Skills : Field Service Representative, Communication, Problem Solving.
Description :
Trained military, government and selected contractors on the use of BCS3, GDMS or other Tapestry C4I applications.
Performed duties supporting operations centers, movement control activities, support and logistic operations activities.
Conducted analysis of complex problems, performs software engineering analysis, computer modeling, computer simulation analysis and design, and process analysis.
Provided support to the mission planning and mission execution processes.
Conducted upgrading and system burn-in/testing of new soft ware releases for relevant C4I systems as well as all the latest Security updates and the latest Anti-Virus updates.
Included conducting a software evaluation of data feeds, information presentation, and QA testing of the new release.
Installed configure printers by IP standard for each site.
Experience
2-5 Years
Level
Executive
Education
BS In Information Technology
Jr. Field Support Engineer Resume
Objective : To obtain exciting career in Informational Technology or Mobile Communications field. Collecting data on hardware systems to ensure performance, reliability and manufacturability.
Performed alarm clearing for UMTS/GSM technology using OSS with AMOS command and Moshell programs.
Tracked and logged in contractors, vendors and field technician staff.
Dell certified on dimension desktops, optiplex desktops, dell workstations, desktops, notebooks, servers and storage, laser printers.
Provide technical assistance to the field organization covering at least one product line of the companys current portfolio via phone and site visits.
Lead the preparation of product documentation and bulletins for field use.
Instructed others technically in products and processes.
Achieved a strong knowledge base of one product line.
Experience
2-5 Years
Level
Junior
Education
Associates
Field Support Engineer III Resume
Summary : Over 20 years' experience in various levels of I.T. Support as can be seen in resume. In addition to the positions listed have also completed the SalesForce Administrator Trailhead program in own time.
Supported Netapp customers and TSE through on-site support P1/P2 call out.
Developed and implemented new projects, policies and procedures for the department(s); and ensure that project goals are met.
Served as the company's laison with customers and the Technical Support Center on support cases.
Trained customers and partners on Netapp hardware/software.
Provided all aspects post-sales field support such as system hardware, software, desktop support, networks, etc.
Created documentation and post-mortem analyses of escalations.
Collaborated with store associates to collect feedback, open support tickets, provide recommendations and follow-up on previously reported issues.
Experience
10+ Years
Level
Senior
Education
B.A. In Finance
Field Support Engineer II Resume
Summary : Field Support Engineer is responsible for the installation, troubleshooting, and repair of all Cisco hardware products. This includes providing on-site support at customer sites, providing remote support via phone or video, and performing the preventative maintenance of individual Cisco systems.
Skills : Active Directory, Servers, Microsoft Office, Window PowerShell, Backup And Disaster Recovery, Windows 8.
Description :
Installed and upgrade software and perform regular maintenance on computer systems, printers, and other peripherals and equipment as required.
Assured that all work processes are properly tracked through our standard ticketing system.
Migrated data and user accounts when system failure was non operable.
Managed inventory for all needed equipment, along with packing and shipping hardware and software for remote site locations.
Assisted with Anti-Virus software support and upgrades.
Maintained direct support for special projects and in-house applications.
Analyzed, troubleshoot and resolve issues or determine when to escalate the issue to the proper department.
Experience
7-10 Years
Level
Management
Education
Information Technology
Field Support Engineer I Resume
Headline : Serviced companies including American Heart Association and Nortel Networks in hardware break/fix calls with various Dell workstations and Laser . Provided training and support to any visitors, specifically around VPN/dial-in and wireless capabilities and working efficiently when away from their home location. Trouble shoot and resolved blackberry issues for top management and executive personnel.
Skills : Field Service Representative, Team Work, Communication.
Description :
Selected contractors on the use of BCS3, GDMS or other Tapestry C4I applications.
Performed duties supporting operations centers, movement control activities, support and logistic operations activities.
Evaluated the mission of the organization supported and relate the information requirements to the application being supported and provide relevant information that supports the commands decision making process.
Conducted analysis of complex problems, performs software engineering analysis, computer modeling, computer simulation analysis and design, and process analysis.
Provided support to the mission planning and mission execution processes.
Conducted upgrading and system burn-in/testing of new soft ware releases for relevant C4I systems as well as all the latest Security updates and the latest Anti-Virus updates.
Included conducting a software evaluation of data feeds, information presentation, and QA testing of the new release.
Experience
5-7 Years
Level
Executive
Education
BS In Security
Assistant Field Support Engineer Resume
Headline : Over 20 years experience in a wide variety of enterprise level equipment and software. Successfully support Military Intelligence operations in the . Hold TS/SCI w/CI Poly clearance. Noted for expert knowledge of IT principles, concepts, and methods, including data storage, software applications and networking for systems and services used in the automated acquisition, storage, manipulation, management, movement, control, display, switching, interchange, transmission, assurance, and reception of information.
Skills : MS Office, Adobe, Security.
Description :
Installed and maintained Windows Server OS, SQL and BAT software on the server.
Supported Sharepoint on a VMWare platform Support and manage server set in Afghanistan.
Responded to customer reported system issues.
Resolved network and system engineering issues by effective diagnosis and troubleshooting through information gathering, writing discrepancy reports (DRs) and recommending and implementing fixes.
Secured Electronic Enrollment Kit (SEEK) Utilized for enrolling foreign personnel.
Trained Marines & Soldiers on the use of the SEEK.
Maintained and updated SEEK.
Experience
5-7 Years
Level
Executive
Education
B.A. In English
Associate Field Support Engineer Resume
Summary : Detail oriented, self-starter with a demonstrated ability to set realistic priorities and complete multiple complex projects simultaneously. distinguished career in managing, installing, monitoring, diagnosing, repairing, and troubleshooting of electronic security systems and telecommunications systems throughout.
Skills : Powerpoint, Engineering, Teaching.
Description :
Worked for the local NPI departement for an year and a half to facilitate new metrology tool(scatterometry) business in the S.LSI customer site.
Contributed in exceeding MTBI, availability target contracts.
Interested in process applications.
Supported execution of BMDS and Joint Services testing by providing data collection and product delivery to the Missile Defense Data Center.
Maintained operation of lab equipment to support NSITE software testing to include PSC-5d, PRC-117f, Air Defense Systems Integrator (ADSI), Titan JRE,.
Created a new report for the EMC Federal CS Team Responsibilities: Running Daily Reports Monitor customer concern status Stay updated on technical .
Worked under the direct supervision of the Field Engineer Manager.
Experience
10+ Years
Level
Senior
Education
Bachelor`s Degree
Assistant Field Support Engineer I Resume
Summary : Offered 15+ years of experience in telecommunications network management, troubleshooting, VHF/UHF/SHF, and microwave radio systems. Expertise with routers, modems, circuits, and cabling. Demonstrated ability to organize, streamline, and attend to fine details. Experienced working with individuals from diverse cultures/professional backgrounds; excels at forging cohesive and purposeful teams.
Skills : Systems Administration System building, setups, repairs.
Description :
Provided Field Service Representative support in operation, maintenance, and training of MRAP vehicle system.
Deployed to United States Military Areas of Operation to include Iraq and Afghanistan.
Interpreted mechanical drawings, schematics, printouts, specifications, and work instructions; tested procedures for combat vehicle component/computer installations and troubleshooting.
Installed, tested, debuged, and troubleshoot new/existing combat vehicle electronics equipment/products.
Fabricated/assembled electrical wiring harnesses from wiring diagrams.
Performed vehicle installations, retrofits, and fit checks related to engineer work orders/instructions.
Ensured instruments are calibrated/verified on regular basis.
Experience
7-10 Years
Level
Management
Education
BS
Field Support Engineer Resume
Objective : A confident and reliable IT support engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems as well as having an eye for detail and able to multi task under pressure.
Skills : Ms Word, Ms Excel, Ms Powerpoint, Ms Project.
Description :
Worked as a field support engineer.
Responsible for supporting the COMSAT's clients at all levels as a part of IT Help Desk Team ensuring that all hardware's and software's are configured and installed correctly.
Installed of wireless & wired Modems and routers.
Diagnosed Technical Problems and troubleshooting.
Provided assistance on the phone and via web from.
Recommend the supported bandwidth of DSL to user.
Performed special projects and other duties as assigned.
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