A Field Support Specialist is a professional who is responsible for providing high-quality technical support for the clients on the field. The major roles and responsibilities that are depicted on the Field Support Specialist Resume are – taking ownership for all technical issues faced by clients, supporting in delivering technical and non-technical solutions using latest technologies, minimizing the occurrence of issues, solving complex or escalated technical issues, recording in detail the field activities, ensuring better satisfaction to clients, rendering support in day-to-day operations, hiring and training new technicians, and providing quality service promptly.
A typical resume for this job position covers these following skills and qualifications – comprehensive technical knowledge, familiarity with all major desktop operating systems, strong documentation skills, working knowledge of diagnostics tools, staying abreast with latest technologies and excellent troubleshooting skills. A bachelor’s degree in IT, Software, Electronics or a technical certificate will be preferred. However, possessing a master’s degree enhances career growth.
Objective : A highly regarded, detail-oriented Information Technology professional with comprehensive experience in providing customer technical helpdesk and service desk support. Recognized for providing superior levels of support, documentation, and problem solving/solutions.
Skills : Microsoft Office, Active Directory, POS, LAN, SQL Server, Hardware.
Description :
Performed PC deployment such as installing and configuring Windows Deployment Services, creating Boot Image and Capture Image, and installing Image.
Created Virtual Private Network setup for end users.
Recovered and backing up operating systems using Acronis True Image.
Set and configure e-mail accounts using Microsoft Outlook/exchange server.
Grant/Revoke user privileges within the Active Directory environment.
Perform tablet configurations on Android or iOS-based platform.
Assist technicians with home security systems Navigate through computer programs to help make sure customers are well taken care of Help technicians get new installations complete for customers.
Experience
0-2 Years
Level
Entry Level
Education
Bachelors of Science
Assistant Field Support Specialist Resume
Headline : Proactive problem solver, able to manage multiple priorities, and produce client-facing deliverables under deadlines. Adaptable in a fast-paced, changing environment. Strong communication skills, both verbal and written, coupled with interpersonal skills that promote successful collaboration.
Skills : Communication, Customer Service, Microsoft Office
Description :
Provided specialized support to the district sales team including the district sales manager, seven retirement services sales representatives and three human resource services sales representatives located in Seattle and Portland.
Strived to create innovative and efficient support tools for the dedicated sales team.
Reviewed sales contracts for accuracy and completeness to include verification of contracts, payments, and supporting documents.
Followed-up with sales representatives on discrepancies.
Followed-up with corporate office on submitted business, ensuring that effective date deadlines were met and contracts were complete for the setup process.
Maintained and tracked monthly sales to ensure processing meets expectations of clients and deadlines and first processing dates are met.
Analyzed salesforce.com report data on a weekly basis and generated statistical reports needed by the district sales manager for weekly review.
Coordinated CPA/CPE and client seminars on an as-needed basis.
Experience
5-7 Years
Level
Executive
Education
Associates
Field Support Specialist/Manager Resume
Summary : Seeking a position to utilize the skill and abilities in industry that offers professional growth while being resourceful, innovative and flexible. Forges long-lasting client and business partner relationships to mutually benefit all parties.
Skills : Microsoft Office, SAP Database, Communication
Description :
Perform material requirements list validation and coordination with gaining commands and units. provides validated material requirements lists for materiel requisitioning.
Monitor preparation of requisitioned packages to access the ability to field.
Plan and coordinate the movement of equipment packages for gaining unit locations.
Conduct inventories of equipment packages; prepare documentation to accomplish the transfer of assets to unit property accounts for Unit Activation, Left behind Equipment (LBE) and Reset fielding.
Participate in equipment configuration, assembly or installation, as required.
Provide reports of discrepancy and deficiency to the fielding command.
Conduct post-fielding follow-up to ensure that the gaining unit receives all items of equipment due.
Experience
10+ Years
Level
Management
Education
Associates
Associate Field Support Specialist Resume
Headline : To obtain a challenging position with your company that allows to grow and utilize the skills and abilities. Possessing versatile job skills and easily adapt to the situation. Ability to work independently or in a team environment
Skills : Hazmat, ACHC, HIPPA, Delivery Procedures, Corporate Policies And Procedures, Medicare Guidelines/CMS, OSHA, TotalView, And Runzheimer.
Description :
Carried out moderately complex IS and IT tasks within more than one discipline such as; application support, database administration, software quality assurance, hardware engineering, network telecommunications, infrastructure operations, analysis, engineering, and design.
Provided 24x7 Operational Support.
Responsible for participating in all levels of customer operations, acquisition, demonstration, installation, maintenance, and help desk support.
Organized, prepared, and worked both independently and in teams to resolve SATCOM, Microwave, Networking, and Wireless issues.
Climbed Microwave Towers to perform both installation and maintenance of RF systems.
Worked with both Engineering and Operations on new and emerging RF technologies.
Remotely monitored Satellite, Microwave, and Wireless systems network.
Experience
5-7 Years
Level
Executive
Education
Certificate
Junior Field Support Specialist Resume
Objective : Seeking for Field Support Specialist position with terrific problem-solving and troubleshooting skills. Engaging and personable with the ability to promote a client-first mentality and dedicated to contributing to team-based environments.
Skills : MS Office, Leadership, Motivation, Lateral Thinking
Description :
Support and resolve inbound Field inquiries related to quote/PO expedite, order status, proof of delivery, billing customer credits and return goods authorizations.
Maintain adherence to schedule, accessibility, and quality standards as it pertains to inbound call and form volume.
Focus on first pass resolution and continuous follow up on open issues.
Maintain and enhance field and supplier relationships by using quality customer service skills.
Utilize best-demonstrated practices and standard work processes Self-directed on a daily basis, take responsibility to complete tasks and make decisions within prescribed guidelines without direct instruction.
Effective time management and organizational skills to manage multiple tasks concurrently, while still meeting deadlines.
Proactive follow-up and working with a sense of urgency.
Experience
2-5 Years
Level
Junior
Education
Masters Of Science
Field Support Specialist - Entry Level Resume
Objective : Conceptually strong, possessing an analytical, innovative approach towards work with
an ability to quickly learn new concepts & technology. Looking forward to growing fast and to excel in the career along with the organization in a fast-paced learning environment thereby utilizing the technical and interpersonal skills.
Skills : OSHA, Customer Service, Communication
Description :
Support the DSM and Sales Reps with processing new client FSA and 401k enrollment plans.
Review service contracts for accuracy, verifying client information through HRIS/Citrix program including plan set-up dates, employee verification, and personal information.
Calculate sales contract revenue including discounts and referral payouts.
Daily entry of all plans into an annual Excel sub log showing detailed revenue breakdown.
Verify payroll deductions at plan start-up, and submit client enrollment forms and other contract documents through WebOrs.
Follow-up with New Client Review to ensure forms are processed.
Responsible for new account set up in LabNexus, shipping supplies to clients and sales reps.
Experience
0-2 Years
Level
Entry Level
Education
Associates
Senior Field Support Specialist Resume
Summary : To work with maximum potential in a challenging and dynamic environment, with an opportunity to work with diverse groups of people to meet the business goals of the company, enhancing the technical and professional skills with learning and experience for career growth.
Skills : Microsoft Office, Active Directory, POS, LAN, SQL Server, Hardware.
Description :
Maintain adherence to schedule, accessibility, and quality standards as it pertains to inbound call and form volume.
Focus on first pass resolution and continuous follow up on open issues.
Maintain and enhance field and supplier relationships by using quality customer service skills.
Utilize best-demonstrated practices and continuously improve upon standard work processes Is aware of own strengths and weaknesses.
Open to developmental feedback and takes responsibility for personal development.
Must be self-directed on a daily basis, take responsibility to complete tasks and make decisions within prescribed guidelines without direct instruction.
Effective time management and organizational skills are required to be able to manage multiple tasks concurrently while still meeting deadlines.
Experience
7-10 Years
Level
Senior
Education
Certificate
Field Support Specialist II Resume
Summary : A dedicated & highly energetic Field Support Specialist II who thrives in pressure situations & complex multi-faceted assignments by being continuously driven to achieve Excellence. To obtain a position where education and knowledge in business is utilized upholding company integrity while maintaining company goals.
Skills : Microsoft Office, SAP Database, Communication
Description :
Coordinates incoming calls and emails primarily from the internal sales force and is challenged with resolving customer related inquiries such as past-due P.O.'s and credit-related issues.
Keeps the customer on top of mind as well as evaluating the concern to determine the appropriate course of action.
Follows up with suppliers and sales to determine a resolution.
Takes up to 60+ calls and closes out TPCS (Customer Service) forms.
Provides RGA (Return) information to the customer.
Coordination of custom test panel setup between clients and Technical Supervisor.
Experience
10+ Years
Level
Consultant
Education
Bachelors of Science
Lead Field Support Specialist Resume
Summary : Lead Field Support Specialist possessing good terms with current customers and good customer handling. Thrives in high-pressure situations requiring focused decision making. To work in an innovative and stimulating environment that would facilitate the maximum utilization & application of the passion, skills, and expertise in making a positive difference to the organization
Skills : Process Improvement, Organization and Time Management, Business Plan Development
Description :
Enter the status of all work orders to and from the field into various systems and reports.
Track work orders held in the field and report possible missing work orders to the supervisor.
Redistribute work orders record x-ray films and any other items to other departments as required.
Communicate with personnel in the field when required correspond with all departments concerning status and movement of workers in the field or in the field department via email and funk.
Maintain confidentiality of records received in the office and field representative payroll.
Maintain an organized workflow of all new incoming work orders and deliveries received.
Login and Status field representative daily routes efficiently on a daily basis.
Experience
7-10 Years
Level
Senior
Education
High School Diploma
IT Field Support Specialist Resume
Summary : To work in a professional environment where the skills, knowledge, expertise, and experience would be fully utilized for the advancement of the organization & exceed set performance standards for quality, production, and technological excellence.
Skills : Microsoft Office, Active Directory, POS, LAN, SQL Server, Hardware.
Description :
Prioritize calls on hardware/software configuration, installation, and support issues/conflicts; research then implements resolutions using a combination of phone, Deskside, and remote support.
Incorporate resolutions into the Call-Tracking program.
Document the resolution process for peers, management, and First Level support staff.
Advise technical leads/management of trends in client problem calls/issues.
Execute continuing rollout of replacement Lease-Roll laptops/desktops.
Configure desktops and laptops for MS Office, Browser, E-Mail, LAN and WAN, TCP/IP, DSL, VPN, RAS dial-up.
Maintain local Image library and co-ordinate distribution process, cutting build/configuration time.
Experience
7-10 Years
Level
Senior
Education
Bachelors Of Science
Field Support Specialist Resume
Summary : Field Support Specialist with extensive experience and a strong focus on customer service, data entry, sales and information systems. Proven ability to exercise good judgment and work well with minimal supervision, a track record of getting things done on time.
Skills : Microsoft Office, SAP Database, Communication
Description :
Assist in the Field Support Standard work project; identity and documenting standard work procedures.
Assisted in updating and training the new FS Tracker system for Field Support.
Recommend and develop new methods or procedures for Field Support standard work practices.
Navigate the Sourcing system (SAP) to make changes to orders, quotes, and customer information.
Identify and resolve any issues pertaining to Field Support best lines.
Record activity changes on orders and resolves discrepancies.
Work closely with team members to help solve immediate and long-term issues with customer orders.
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