While a Field Support Technician can perform various roles depending on the industry, the main responsibility lies in taking care of the customers’ support ticket. Other core duties are listed on the Field Support Technician Resume as follows – performing on-site installation work, testing and improving systems; providing customer support during field visits; managing all test and repair tasks; diagnosing errors and technical issues; determining the right course of action; documenting processes; operating the vehicle in a safe manner; cooperating with technical team members; and fostering a positive relationship with customers.
Employers typically hire candidates with the following skills and abilities – superior communication skills; the ability to use various hand and power tools for installing and repairing equipment; high level of physical endurance; familiarity with mobile tools and applications; and field service experience. A technical degree or certification is needed.
Objective : Over 12+ years IT networking, administration, etc. BS Computer and Information Systems Minor: Management Information Systems MCTS certified.
Served as end user support of OS, desktop and laptop hardware components, printers and peripherals.
Assisted with the troubleshooting of internal enterprise applications.
Assisted customers with remote connectivity issues.
Assisted with server, network and connectivity issues.
Analyzed, documented, and timely escalated issues to appropriate support groups.
Supported, troubleshot, configured, and set up desktops and laptops.
Provided accurate information and updates to Service Desk Analysts and customers about issues or requests.
Experience
2-5 Years
Level
Executive
Education
BS In Technology Specialist
Sr. Field Support Technician Resume
Summary : Supported Aviation Communications and Surveillance Systems as a consultant with the design of a Multi-link Mode-S transponder. Tasked by ACSS with the build, and test of 5 Mode-S Transponder Validation Facilities. (VALFAC). Supported Honeywell Aerospace as a consultant in the design of a pulsed 4.
Skills : Microsoft Word, Microsoft Excel, Microsoft Office Suite.
Description :
Provided onsite and remote technical support for Materials failure analysis test systems And measuring equipment including Optical and digital imaging analysis.
Responsible for technical support for multiple product families for all western region USA customer accounts.
Performed as customer advocate/liaison.
Provide logistics support for modular hardware, and software applications/upgrades and licensing.
Documented failures for reporting to product engineering.
Supported all technology in five schools in the district, to include Windows 7 laptops, Mac and Windows desktops, Chromebooks, projectors, smart boards, Cisco VoIP telephones.
Performed system administration in assigned schools in a Windows Server 2008 environment.
Experience
10+ Years
Level
Senior
Education
Electronics Technology
Jr. Field Support Technician Resume
Objective : Seeking to secure a position in Electronics, where will be able to utilize 10+ years of experience and knowledge for the company's growth.
Skills : Desktop Support, Windows Administration, Sr Desktop Support, Solutions Architect.
Description :
Checked and responded to email correspondences from peers or supervisors.
Checked MOMs for open MAFs or equipment problem in their respective areas and respond accordingly.
Assisted each other to check all the equipment in the region.
Reviewed plazas status using the web portal and make sure that they are all working.
Reviewed equipment logs and drive to site for physical inspection.
Maintained and repaired AET equipment such as VES cameras, IR flashers, Universal Toll Antennas, Transaction Image Server and IDRIS Server.
Responsible for technical support for multiple product families for all western region usa customer accounts.
Experience
2-5 Years
Level
Junior
Education
Associate
Field Support Technician III Resume
Headline : Over 19 years of experience. Able to work independently and willing to take ownership of critical corporate responsibilities. Highly organized, detailed and proficient in all areas of project management. Excellent written and verbal communication skills. Unique ability to gain and manage multiple projects simultaneously and effectively regardless of pressure.
Skills : Experience With DAW And NLE Editing Programs.
Description :
Provided daily on-site technical support for Well star employees.
Managed 3 Atlanta Well Star facilities as a field support technician.
Responsible for all deployments, new PC/MAC installs as well as hardware repair refresh and re-imaging projects.
Verified network configurations and configured IP printing services for employees.
Responsible for trouble-shooting and responding to internal IT problems in a corporate network.
Duties Included recording and tracking issues and monitoring all defects.
Able to identify, debug and precisely articulate PC/MAC hardware/software defects.
Experience
5-7 Years
Level
Executive
Education
Computer Technology
Field Support Technician II Resume
Headline : Experienced leader and manager with experience in complex technical programs. Expertise in training, logistics and management in Department of Defense programs.
Responsible for the organization, coordination, and presentation of Infantry Combat Equipment for Static Displays to include Modern Day Marine Expo, Gunner Symposiums, and Marine Corps Uniform Board Symposiums representing the Marine Corps' latest and future technologies at various locations in the U.S.
Monitored post-fielding surveys ensuring all fielding problems were resolved.
Assisted in the preparation of and participation in fielding status reviews.
Attended training classes, orientation meetings, and Integrated Logistics Support Team meetings.
Represented the Marine Corps and team Project Officers while attending the Public Service Recognition Week on the National Mall in Washington D.C.
Obtained data (who, what, when, where) relative to fielding efforts to include documenting how the items are to be fielded, in coordination with PM Infantry Combat Equipment Logistics Cell.
Executed the planning and shipment of clothing and individual equipment to fielding various locations throughout the and abroad.
Experience
5-7 Years
Level
Executive
Education
BS
Field Support Technician I Resume
Headline : Senior technical support professional experienced in high-pressure, fast-paced environments demanding strong interpersonal, organizational, analytical and technical skills. Inquisitive, ethical, hardworking and committed to ensuring outstanding customer service at all levels of the organization. Resourceful and detail-oriented in managing and completing projects.
Skills : Microsoft Word, Microsoft Excel, Microsoft Office Suite.
Description :
Provided logistics support for modular hardware, and software applications/upgrades and licensing.
Provided onsite and remote technical support for materials failure analysis test systems and measuring equipment including optical and digital imaging analysis.
Provided on-site warranty and out of warranty support for compaq, hp, apple, and ibm computers, printers, and other peripherals for commercial and federal clients in the dc metro area.
Increased number and efficiency of warranty repair claims by streamlining work order process flow.
Reduced costly printer repairs by developing and implementing preventative maintenance program.
Learned way around leakage detectors and the jdsu dsam meter.
Worked with the Customer, vendors, and internal engineering resources to identify root cause(s) of safety, reliability and operational concerns and issues.
Experience
5-7 Years
Level
Executive
Education
Computer Technology
Assistant Field Support Technician Resume
Objective :
Resolved problems which may impact project results.
Worked with other IT staff to make recommendations as appropriate on projects involving IT components.
Skills : Microsoft Word, Microsoft Excel, Microsoft Office Suite.
Description :
Responsible for the construction of the USMC's Transportation Demonstration Support Area's (TDSA) Severe Off-Road Track (SORT).
Directly supported the Transportation Demonstration Support Area (TDSA).
Safely operated USMC class "B" & "D" TAMS equipment in support of the TDSA design, maintenance and implementation.
Performed material handling operations.
Operated and maintained various types of Combat Engineering and Ground Transportation equipment.
Performed "pre" and "post" operational checks of equipment.
Performed safety briefings for TDSA visitors.
Experience
2-5 Years
Level
Executive
Education
BS
Field Support Technician Resume
Objective : Make repairs on the fly, with and without instructions from our team Manage problems of all sizes with thoughtfulness and professionalism.
Skills : Helpdesk Support Level II, Helpdesk Support Level III, Helpdesk Management, Windows XP Through 10, MS Office.
Description :
Provided second-level guidance, assistance, coordination, and follow-up to client area management and staff in multiple locations.
Assisted in coordinating the installation of system enhancements, hardware/software upgrades or any system changes affecting the client's work environment.
Analyzed client issues to determine if there are network problems, malfunctions, security, hardware, or software issues and works with appropriate IT personnel to resolve.
Provided timely response to clients with desktop, printer, or other IT concerns.
Conducted client IT needs analysis based on environment or requests.
Assisted in developing and providing training on Coventry desktop equipment and basic login procedures to new employees.
Worked closely with clients, other systems technical staff, and vendors in project planning and problem solving of IT related issues.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
Assistant Field Support Technician Resume
Objective : Provided levels 2 and 3 technical support. Over the past several years I have doing more systems admin work as well as project lead roles. studying databases as want to learn as much as can about database administration.
Skills : Windows XP, Windows 7, Windows Server 2003, Windows Server 2008, Lotus Notes, Microsoft Office, SAP, Hardware.
Description :
Performed laborer type duties as required maintaining the TDSA site.
Conducted unit coordination visits and assisted in the preparation of and execution of fielding status reviews.
Lead a team of 4 on a printer assessment and refresh of approx 700 devices.
Assisted with support tickets and computer imaging.
Supported both administrative and clinical areas of hospital with hardware and software issues.
Created scripts to automatically map computers to desired printers.
Managed inventory of equipment using HIVE database.
Experience
2-5 Years
Level
Junior
Education
MS
Field Support Technician Resume
Objective : Obtain a position assisting a growing company in meeting their customer support needs. This includes performing field support duties and providing technical assistance to customers in order to meet their needs.
Included point of sale ticketing, inventory, accounts payable, accounts receivable, general ledger, invoicing.
Required to use Microsoft SQL and/or Pervasive SQL to manipulate customer data, MS-Word for documentation and MS-Excel to provide information to management regarding call ratios and routing.
Provided business consulting to customers in order to resolve issues in dealing with different scenarios in the aggregate and asphalt business.
Included workflow review, providing demonstrations of additional modules and features, providing customized user's manual based on the customer's specifications and configurations.
Created documentation for other support personnel to use in future implementations.
Required to troubleshoot and resolve the issues with any hardware to include; computer workstations, printers, RFID terminals.
Included telephone troubleshooting of hardware, providing guidance on the use of software and resolving issues ranging from network connectivity to improper accounts receivable entries.
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