A Field Team Supervisor manages and oversees the performance of the field staff for a variety of projects including engineering, construction, or the maintenance of existing buildings and landscapes. The job duties are listed on the Field Team Supervisor Resume as – liaising with engineering and project management teams and ensuring the project design is accurate before work commences; ordering and scheduling the delivery of all equipment needed for the project, managing the work schedules and time cards for all field staff, providing leadership to on-site staff, and sub-contractors; investigating and solving customer complaints; ensuring that safety policies are strictly adhered to, and reviewing project progress to ensure that deadlines are met.
Common qualifications include – the ability to work in different environmental conditions, strong leadership and communication skills, excellent customer service skills, sound knowledge of contract terms and pricing, and proficiency in MS Office. A high school diploma or GED is mandatory, however, possessing a degree in an industry-specific role is advantageous.
Objective : Seeking a Field Team Supervisor position as an LVN in a reputable health care environment where I can apply my knowledge, abilities, and experience to perform above satisfactory duties of a LVN nurse.
Skills : Customer Service, Computers.
Description :
Provided hands-on support and leadership to Wireless Customer Service Associates.
Ensured service delivered by Associates meets and exceeds Client s needs and contractual obligations.
Directed all operation activities including but not limited to: staff scheduling, on the job training and development, and administration/reporting.
Managed weekly staff schedules, meal breaks, and rest periods with precision.
Mentored new technicians on RTS policies, practices, and processes.
Met minimal quota for non-commissioned up-selling of accessory equipment such as phone chargers, ear pieces, enhanced features, etc.
Established strong rapport and trust with customers.
Experience
2-5 Years
Level
Executive
Education
Business Administration
Field Team Supervisor Resume
Objective : Assembled strong understanding of communications market and consumers, leveraging marketing campaigns, promotions, and in-the-trenches effort to stimulate sales and exceed quotas. Directed cash management, sales reporting, hiring/recruitment, performance reviews, coaching, and product education of teams and consumers for large retailers in the mobile phone industry. Communicating policies and procedures to customers on purchases and returns; establishing a precedent of encouraging cross-sales of product add-ons, insurance, and extended warranties.
Skills : Microsoft Office, Multiple Point Of Sales Systems.
Description :
Managed and supervised a team of Wireless Device Specialists.
Helped customers with mobile technical issues.
Hitted and exceeded goals in numerous metrics.
Handled escalated customer service issues.
Raised the level of morale and pride of the team.
Educated customers on the use of cellular devices.
Reduced return rate of cellular devices.
Experience
2-5 Years
Level
Junior
Education
Diploma In Business
Field Team Supervisor Resume
Objective : As a Field Team Supervisor, responsible for Collaborating effectively with internal and external stakeholders including existing policyholders, the business community, and governmental agencies, to ensure compliance with regulatory and company standards.
Skills : Microsoft Office, Customer Service, Marketing, Event Coordination.
Description :
Served as the primary point of contact and managerial presence within the location.
Responsible for development of training plans for technicians Responsible for all store or on-site operation activities (staff scheduling/coverage, on the job training and development, administration/reporting, etc.).
Provided customer service and resolved customer issues, including customer education and demonstration of cellular devices and equipment.
Programmed, troubleshot, tested, and made minor repairs to cellular equipment.
Timely and accurate completion of all shop paperwork and reports.
Ensured that the service delivered to customers is done in a professional manner to meet the client's expectations.
Extensive use of general software applications as well as specific customer based systems.
Experience
2-5 Years
Level
Executive
Education
MS
Field Team Supervisor Resume
Objective : Results-oriented customers service specialist with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Skills : Graphic Design Experience, Management Experience, Adobe Photoshop, Adobe Illustrator, Adobe Indesign, Quarkexpress, Mac and Windows based computer, Microsoft Office.
Description :
Acted as a team leader by coaching and developing the customer service technicians.
Made sure the technicians know and understand their daily, weekly, and monthly sales goals.
Resolved customer questions, issues and complaints.
Developed rapport with the customer base by handling difficult issues with professionalism.
Created the monthly schedule and other documents that are important to the business.
Maintained the technician's time cards to ensure they are following the California state regulations.
Made sure all visual displays are current and fix any broken fixtures.
Experience
2-5 Years
Level
Junior
Education
Bachelor's
Field Team Supervisor Resume
Headline : Progressively improving experience in sales and customer support for telecommunication technologies and services. Strong technical background using various operating systems; proven success improving and building strong customer relationships with high net worth and corporate clients. Keen analytical, problem solving, and negotiating skills.
Skills : Basic Life Support, First Aid, Microsoft.
Description :
Managed up to 16 merchandisers for biggest drugstore accounts in Manila & provinces.
Negotiated display contracts for visual displays.
Conducted store checking and evaluated merchandisers.
Handled 38 sku's for adult and pedia products.
Trained new employees & conducted product orientation.
Report to managers regarding products facings, competitive activities and conduct business reviews.
Handled administrative and financial work for the whole team.
Experience
5-7 Years
Level
Executive
Education
MS
Field Team Supervisor Resume
Objective : Seeking an ideal job as a Field Team Supervisor, that will allow me to utilize my prior knowledge and supervisory skills in customer service, sales, and counseling/advising within a new industry.
Skills : Customer Service, Testing Skills.
Description :
Managed and trained a staff of technical Customer Service Technicians in retail Verizon Wireless store or Device Support Center.
Motivated and assisted team in meeting sales expectations (non-commissioned).
Coached and helped develop team members' skills in leadership.
Served as a Floating Manager when District Manager is unavailable.
Assisted DM with weekly meetings and store communications.
Maintained and demonstrated professional demeanor in stressful situations or when dealing with irate guest.
Directed 5 customer service technicians and executed daily operations in accordance with large retail store policies.
Experience
2-5 Years
Level
Executive
Education
Business Management
Field Team Supervisor Resume
Summary : To obtain a Field Team Supervisor position where my diverse business and technical skills contribute to the success and growth of the organization.
Skills : Microsoft Office, Team Management.
Description :
Consulted and worked with Lucent clientele to develop and maintain wireless and mainframe networks, including installation/de-installation of systems, testing, diagnosis, and resolution of system operations.
Supervised multiple Lucent field technician crews and coordinated daily activities as related to current projects.
Trained client technicians on Lucent proprietary software.
Managed inventory of wireless componentry for Lucent tri-state region.
Coordinated the delivery and removal of system hardware.
Served on September 11 Emergency Team setting up temporary sites and working with the Disaster Recovery Crew team of AT&T Wireless to resolve system alarms.
Managed team of 15 sales technicians to sell, educate, and satisfy all customer needs within Verizon Wireless stores.
Experience
10+ Years
Level
Senior
Education
BA
Field Team Supervisor Resume
Objective : Highly skilled in customer service and technology. Offering vast knowledge of desktop and mobile applications, customer professionalism, attention to detail, and able to adapt to new concepts and systems.
Skills : Planning Skills, Detail-Oriented.
Description :
Responsible for educating team on new Verizon Wireless products as well as train associates on selling techniques and customer service aspects of the position.
Recognized as top performing location in both sales and customer service satisfaction.
Heightened customer interest and employee engagement with support services.
Documented customer feedback.
Worked with another company where I had to make sure myself and the technicians kept a good relationship with the client.
Performed mentoring portion of New Associate Orientation.
Role-played situations with Wireless Device Specialists.
Experience
2-5 Years
Level
Junior
Education
Bachelors
Field Team Supervisor Resume
Headline : To establish a long-term career in a company where I may utilize my Field Team Supervisor professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.
Skills : Supervising Skills, Team Work.
Description :
Consulted and worked with Lucent clientele to develop and maintain wireless and mainframe networks, including installation/de-installation of systems, testing, diagnosis, and resolution of system operations.
Supervised multiple Lucent field technician crews and coordinated daily activities as related to current projects.
Trained client technicians on Lucent proprietary software.
Managed inventory of wireless componentry for Lucent tri-state region.
Coordinated the delivery and removal of system hardware.
Served on September 11 Emergency Team setting up temporary sites and working with the Disaster Recovery Crew team of AT&T Wireless to resolve system alarms.
Resolved an average of 50-100 customer complaints per month regarding sales, service, and technical equipment issues.
Experience
5-7 Years
Level
Executive
Education
BA
Field Team Supervisor Resume
Headline : An energetic and passionate sales and marketing professional. I first and foremost consider myself a professional salesperson and work diligently at perfecting my art. Through study and practice, I have applied my degree in psychology to strengthen not only my selling skills but my employee development skills as well.
Created and directed sales team training and development programs.
Conducted regular team meetings and one on one coaching sessions.
Programmed, troubleshoot and tested cell phones and equipment.
Led and developed a team of representatives/specialists ensuring the quality, accuracy, and timely resolution of claims that may include high exposure/complex cases.
Continuously developed talent by creating opportunities for direct reports to grow and strengthen new skills.
Promoted claims customer service excellence by building empathy and passion for the customer experience that meets or exceeds customer expectations.
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