A Floor Support is hired to oversee the call center staff. The job description entails making sure proper service and support are given to the customers. While the duties are determined by the type and scope of the facility, the following are certain core duties mentioned on the Floor Support Resume – providing management support to the general manager, and reporting all activities; enforcing proper service protocols and standard operating procedures, reviewing all call center documentation and working with the recruitment staff to coordinate new hire and training; ensuring all agents are performing at or above par; formulating ways to drive issues in client relations to a minimum, and managing all employee issues.
To become a Floor Support, one must possess a high school diploma or equivalent. Many a time, larger companies hire those having a college degree and work experience in the customer service industry. An ideal candidate for this role should have strong excellent customer service, sound communication skills, proper decision-making skills, and multitasking skills.
Objective : As a Floor Support, responsible for Monitoring the flow of materials and parts between departments to meet scheduled commitments, and also Working with leads and supervisor to improve business practices and streamline cross-functional communication.
Skills : MS office, Identifying Skills.
Description :
Received payment by cash, check, credit cards, vouchers, or automatic debits.
Greeted customers and ascertain what each customer wants or needs.
Described merchandise and explain use, operation, and care of merchandise to customers.
Recommended, selected, and helped locate or obtained merchandise based on customer needs and desires.
Answered questions regarding the store and its merchandise.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Prepared merchandise for purchase or rental.
Experience
2-5 Years
Level
Junior
Education
GED
Floor Support Resume
Headline : Highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player. Hardworking Server who thrives under pressure and goes above and beyond to create unforgettable guest experiences. 2 years experience serving up to 200 dinner guests at an upscale red lobster restaurant.
Skills : Extremely Proficient In Most Computer Applications And , Customer Service Related Experience And Data Entry.
Description :
Supervised and assisted a team ranging from 15-30 agents.
Troubleshoot wireless internet issues for customers via live chat.
Responded to customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information.
Utilized internet tools to best support customer inquiries.
Assessed customer needs and informing customers about available services.
Handled customer problems related to product function or equipment.
Gathered information, researching and resolving inquiries, and logging customer calls.
Experience
5-7 Years
Level
Junior
Education
MS
Floor Support Resume
Headline : To secure a professional position in the healthcare field or customer service where I can continue to develop and enhance my hands-on skills and knowledge. Seeking a challenging position that will utilize my dedication, knowledge, and training with growth opportunities.
Answered phones and assist customers with any and all questions.
Ran credit checks, to open new lines of service.
Used active listening to properly respond to customers needs.
Kept personal information secure.
Helped coworkers with any questions they had.
Promoted to Floor support, part of the upper management team.
Used Active listening, making personal connections with customer, using friendly tones.
Experience
5-7 Years
Level
Executive
Education
GED
Floor Support Resume
Objective : Using my experience and strong learning abilities to accomplish outstanding workmanship, providing the finest customer service.
Skills : Customer Service, Organizational.
Description :
Hired within the Company Supervisor role for new employees and agents who are in need of assistance on the floor.
Escalated issues.
Contacted vendors when problems arise.
Handled issues that are passed seasonal agents capabilities.
Assisted process quality branch in terms of development and quality control plans.
Handled a team of 10 employees in the quality assurance department and supervised their work.
Handled the tasks of implementing, developing and maintaining quality system policies.
Experience
2-5 Years
Level
Junior
Education
MS
Floor Support Resume
Objective : Floor Support, who excels at juggling multiple tasks and working under pressure. Motivated customer service specialist with over ten years retail experience in a fast-paced, team-based environment. Energetic culinary professional with a blend of creativity, passion for food and exceptional cooking skills. Works well as a dynamic leader in high-pressure settings. Expert retail sales professional offering ten years experience in retail customer service and retail management. Focused on exceeding sales goals.
Skills : Customer Service, Cooking, Stocking, Team Leader, Inventory Management, Microsoft Proficient, Problem Resolution, Food Prep, Upselling.
Description :
Consistently provided friendly guest service and heartfelt hospitality.
Promptly and empathetically handled guest concerns and complaints.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Greeted customers and provided excellent customer service.
Pleasantly and courteously interacted with customers.
Stocked, staged and transported goods.
Used item numbers to properly stock warehouse.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Floor Support Resume
Objective : To gain a Floor Support position that will allow me to utilize my communication, analytical and technical skills. Would welcome assignments in operations, sales/marketing, customer service, human resources, or related areas.
Skills : Supporting Skills, Operating Skills.
Description :
Achieved the set target laid by the organization.
Worked successfully on various projects.
Developed and provided data and quality reviews to the senior management team.
Calculated numbers, score calls for quality.
Started at Wilbert Plastic as a Machine Operator.
Constructively worked in a team environment.
Worked effectively with cross-functional teams.
Experience
0-2 Years
Level
Entry Level
Education
High School Diploma
Floor Support Resume
Headline : A highly motivated individual that is looking to obtain long-term, part-time and entry-level positions. Enjoy learning new programs, skills and processes. Able to take leadership and make decisions independently and quickly. A team player that is very attentive to details and able to work in any working environment independently or in a group.
Supervised all running production lines to ensure safety procedures are being followed.
Monitored finished products, ensuring all raw products were kept in the freezer in the correct temperature and wrapped tightly, labeled correctly, ready for pick ups.
Tested cleaning solution used to clean mishandled filets hourly using chlorine test strips.
Placed all material, products and machinery on hold that was improperly used, out of order or hazardous.
Recorded all rounds, check lists and items placed on hold using USDA data sheet.
Arranged meetings, company gatherings and employee safety raffles to reward bonuses to employees for always following safety guidelines.
Gave customers the best expierance possible by uncovering customers WIN's (wants, intrests, and needs) and addressing them correctly.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Floor Support Resume
Summary : Handling multiple responsibilities simultaneously while providing exceptional customer service. A reliable and friendly person who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience. An upbeat and flexible person with 25 years of experience in retail sales.
Skills : Microsoft Office, Leadership, Leadership.
Description :
Worked with the visual manager to arrange furniture and art work on the showroom floor.
Received, checked in, documented, and organized new inventory.
Trained new hires on proper procedures and expectations.
Trained new hires on proper procedures and customer relations.
Worked for company called young living essential oil.
Membered would call us if there was a problem with their orders or if they had an commission questions since young living is a multi level marketing company.
Helped agents with question they might be asked by our members that they didn't know the answer to.
Experience
7-10 Years
Level
Management
Education
Bachelor's In Business Administration
Floor Support Resume
Objective : Floor Support is responsible for providing a high level of customer service, including receiving and dispatching calls, answering questions, and performing basic troubleshooting.
Skills : Cleaning Skills, Customer Service.
Description :
Greeted the new agents, during this time I was a member of the nesting project.
Able to effect agents metrics by teaching them how to effectively multi-task, I was able to ensure that our customers were handled in a timely manner by allowing the agents to properly navigate.
Learned how to properly handle escalations and deal with irate customers.
Had to have advanced knowledge base to proved the agents with proper information, I had to actively listen to the agents as well as the customers.
Retained customers by negotiating service order requests that have fallen out of the system and providing a timely date for service installation with an average of 50+ service requests replaced daily.
Oversaw multiple projects simultaneously and ensuring proper deadlines are kept and projects exceed expectations.
Answered 100+ inbound calls and assist sales agent in placing 80+ customer orders daily, responsible for providing an expedient customer experience while providing excellent customer service.
Experience
2-5 Years
Level
Executive
Education
Diploma
Floor Support Resume
Headline : To obtain a part-time Floor Support position with an emphasis on Sales Support/Office Management utilizing extensive experience and skills. Productive in contributing effectively towards the objectives of a team, and is able to share knowledge, ideas, and information.
Employed at Stash I have gained accomplishments that have been helpful to the store as a whole.
Picked up how to print tags and bar codes with my partner.
Used Maintenance skills were used.
Ordered equipment in OMS, use RIO correctly, accept payments, fix incorrect billing, sell products by building relationships with customers, and show customers the features, advantages, and benefits of the product.
Able to show the skills necessary to be able to move up in the company and also make an impact on new employees and also the spirit and morale of the team and the company.
Adapted to a fast-paced rapidly changing work environment.
Performed routine food service tasks in the kitchen, storeroom, dining room, or another dietary area of the institution.
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