Foreign Exchange Teller Resume
Summary : As a Foreign Exchange Teller, Processed customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments, money orders, certified cheques, and other related banking transactions.
Skills : Communication, Experience In Cash Handling.
Description :
- Sold travelers' cheques, foreign currency, and money orders.
- Answered inquiries and resolved problems or discrepancies concerning customers' accounts.
- Informed customers of available banking products and services to address their needs.
- Recorded transactions by logging cashier's checks, and other special services; prepared currency transaction reports.
- Reconciled cash drawer by proving cash transactions; counted and packaged currency and coins; reconciled loan coupons and other transactions.
- Turned in excess cash and mutilated currency to head teller; maintaining supply of cash and currency. ​
- Complied with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; and assisting in certification of proof. ​
Experience
10+ Years
Level
Senior
Education
High school diploma
Foreign Exchange Teller Resume
Summary : As a Foreign Exchange Teller Maintained customer confidence and protected bank operations by keeping information confidential. Obtained and processed information required for the provision of services, such as opening accounts and savings plans and purchasing bonds.
Skills : Mathematical, Certified Foreign Exchange Professional (CFEP).
Description :
- Maintained and balanced a cash drawer, listened to customers attentively, and escalated issues to branch management as required.
- Complied with all required Bank policies and procedures to minimize risk and protect the financial well-being of the customer.
- Responsible for Ensuring quality of service by hand-counting currency and walking customer through each transaction, no matter how high or low in financial amount.
- Served customers by completing account transactions and providing excellent customer service.
- Provided account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks; answering questions in person or on the telephone; and referring to other bank services.
- ​Completed special requests by closing accounts; taking orders for checks; exchanging foreign currencies; providing special statements, copies, and referrals; and completing safe deposit box procedures.
- Contributed to team effort by accomplishing related results as needed. ​
Experience
7-10 Years
Level
Management
Education
High School Diploma
Foreign Exchange Teller Resume
Summary : As a Foreign Exchange Teller Performed basic financial transactions, including but not limited to check cashing, withdrawals, deposits, and loan payments, in accordance with Bank policies and procedures.
Skills : Mathematical, Certified Foreign Exchange Professional (CFEP).
Description :
- Responded to customer inquiries and resolved routine issues, escalating complex problems to more experienced staff members.
- Promoted and advised on the bank's products and services and referred the appropriate products and services matching the customer's needs.
- Referred customers to the appropriate source or channel to address their needs.
- Provided exceptional customer service in a prompt, efficient, and courteous manner.
- Processed regular Teller transactions for Customers including servicing Customer accounts, accepting loan payments, accepting safe deposit box payments, processing sales of gift cards, cashing checks, verifying currency, balancing cash drawer, and night deposits.
- Ensured that the teller station is organized, clean, and stocked with necessary forms and supplies.
- Recognized opportunities to offer additional bank products/services by referring customers to the appropriate colleague within the branch, meeting assigned referral goals.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Foreign Exchange Teller Resume
Headline : As a Foreign Exchange Teller, responsible for Training and acting as a mentor to new Tellers, Assisting the Head Teller or Assistant Head Teller with daily duties as directed by management, Resolving problems independently, and escalating more difficult issues to management.
Skills : Accredited Financial Services Auditor (AFSA), Foreign Exchange Transaction Reporting System (FETRS).
Description :
- Developed basic knowledge of products/services offered to effectively assist the customer.
- Complied with all operational controls, including legal, corporate, and regulatory procedures in order to minimize risk and protect the financial well-being of clients; safeguard assigned cash and negotiable instruments.
- Maintained a cash drawer and followed proper balancing and reconciling procedures; prepared daily proof sheet at the close of business each day.
- Provided additional services, including the issuance of money orders, cashiers and travelers’ checks, and the exchange of foreign currency.
- Adhered to the Bank’s Code of Conduct. Performed non-teller clerical duties on a periodic basis.
- Displayed a willingness to be cross-trained on non-teller functions.
- Worked weekends/extended hours and at neighboring branch locations when necessary.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Foreign Exchange Teller Resume
Objective : As a Foreign Exchange Teller Accurately and efficiently processed and recorded routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, and processing loan payments.
Skills : Foreign Exchange Transaction Reporting System (FETRS).
Description :
- Performed advanced transactions, including foreign exchange; Bank Secrecy Act (BSA), reporting and correcting discrepancies
Provides quality customer service through courteous and accurate handling of transactions.
- Performed, specialized tasks such as preparing cashier's checks, cash advances, and ATM Balancing.
- Identified customers, validated and cashed checks, accepted cash and checks for deposit, and checked the accuracy of deposit slips.
- May be served as Vault Teller or Vault Teller Backup. Operated and balanced a Teller Cash Recycler (TCR).
- Ensured compliance with all internal controls policies and procedures.
- Answered inquiries regarding checking and savings accounts and other bank-related products; attempted to resolve issues and problems with customer's accounts.
- Developed knowledge of bank products through independent study of the Product Knowledge Manual and general banking knowledge through Professional Development or CFT courses.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Foreign Exchange Teller Resume
Objective : As a Foreign Exchange Teller, Ordered branch supplies and checks for customers. Used and cleaned branch equipment such as validators, branch capture, coin machine, currency counter, debit card machine, PIN/sig pads, TCR, and ATM to efficiently assist customers. Balanced cash drawer at the end of the shift and compared totaled amounts to the computer-generated proof sheet.
Skills : Communication, Experience In Cash Handling, Knowledge Of Foreign Currencies.
Description :
- Built relationships with customers via recommendations and referrals through the Connections software. Followed all bank policies and procedures.
- Displayed sound judgment and discretion when utilizing confidential information.
- Displayed courteous and friendly behavior. Processed Customer transactions face-to-face for a variety of routine to more complex financial transactions.
- Consistently executed appropriate behaviors to deliver a Legendary Customer experience in the Store.
- Conducted needs-based conversations and offered financial solutions to meet our Customers' needs. Made quality referrals to appropriate partners.
- Met individual performance metrics.
- Balanced and reported the negotiable instrument log.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
Foreign Exchange Teller Resume
Objective : As a Foreign Exchange Teller, Provided teller coverage at different locations, as needed. Attended community events to promote the bank. Provided excellent customer service and participated in creating a positive work environment. Processed a variety of routine transactions.
Skills : Knowledge Of Foreign Currencies, Customer Service, Attention To Detail, Mathematical.
Description :
- Proactively prospected for new business.
- May be served as Publicity Coordinator and/or Digital Champion.
- Actively referred loans, outside lines of business, and other bank services to appropriate financial institution specialists.
- Opened and closed office by following established security procedures.
- Represented the financial institution in community affairs and civic organizations.
- Interacted with customers in a professional and friendly manner.
- Performed primarily in teller role, but has secondary responsibilities in new accounts.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Foreign Exchange Teller Resume
Summary : As a Foreign Exchange Teller, Performed vault duties including cash shipments and distributing money to tellers, TCRs, and ATMs as needed. Handled branch security duties. Assisted with training other tellers. Processed customer requests to include but not limited to cash advances, wires, foreign currency, cash exchanges, bond redemptions, and monetary instrument purchases such as cashiers checks, money orders, and gift cards.
Skills : Knowledge Of Foreign Currencies, Customer Service, Attention To Detail, Mathematical.
Description :
- Used multiple computer programs and worked with other internal departments to conduct research and resolve customer issues.
- Answered emails and phone calls coming into the branch.
- Performed all job duties and maintained compliance with all banking acts, laws, and regulations.
- Performed repetitive finger, hand, and arm movements.
- Answered emails and phone calls (internally and externally) in a professional manner.
- Provided information to supervisors, co-workers, and customers to convey information effectively.
- Communicated both verbally and in writing.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Foreign Exchange Teller Resume
Headline : As a Foreign Exchange Teller, Handled transactions efficiently and accurately by accepting account deposits and withdrawals, verifying cash, and endorsement checks. Used mathematics to process transactions and resolve problems.
Skills : Communication, Experience In A Cash Handling.
Description :
- Delivered a unique customer experience aimed at improving customer financial well-being and creating loyalty.
- Ensured teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner
- Accepted loan payments, issued money orders, cashier checks, traveler checks, foreign currency, cash advances, and U.S. Savings Bonds.
- Processed all transactions within authorized limits, which includes check-cashing limits - obtains supervisor approval on all required transactions.
- Identified opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or BoAA team members.
- Effectively managed multiple priorities, worked in a fast-paced, changing environment, and maintained a commitment to accuracy and timeliness.
- Followed policies, procedures, and written instructions, as well as verbal instructions or directions from his/her supervisor.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Foreign Exchange Teller Resume
Objective : As a Foreign Exchange Teller, responsible for Maintaining friendly and professional customer interactions, Greeting customers entering the store to ascertain what each customer requires, Asking open-ended questions to assess customer needs, Answering phone calls by addressing customer inquiries, solving problems, and providing new product information.
Skills : Customer Service, Communication, and Experience In Cash Handling.
Description :
- Completed all required monthly and quarterly training.
Accurately processes and/or reports the following as outlined in established branch procedures:
Garnishments, tax levies, subpoenas.
- Provided a complete range of customer services at the financial institution, including opening new accounts, explaining available financial institution products and services, and gathering customer information to process new and existing accounts.
- Received deposits and ensured that all accounts were properly processed.
- Established retirement accounts, and made arrangements for direct deposits.
- Completed arrangements and documents for special services such as exchanges of foreign currency.
- Carried out the financial institution's client retention strategies.
- Responsible for Serving as the sole key holder of the evening shift, responsibly opening and closing the store, and Maintaining strict confidentiality of records and client information.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
