Fraud Analyst Resume
Objective : A qualified, enthusiastic, reliable, persuasive, and consummate recent college graduate with over fifteen years of customer service, ten years working with diverse people in a variety of settings and nine years of human resources experience. I am a motivated team player with immense knowledge of multi-tasking and meeting strict deadlines. Currently seeking a challenging career that utilizes my talents, researching and communication skills.
Skills : Adobe Illustrator, Adobe Photoshop.
Description :
- Monitor real time queues and identify high risk transactions within the business portfolio.
- Observe customer transactions to identify fraudulent activity Resolve queued transactions within the service level agreements to reduce potential revenue losses.
- Interact with banks and customers to validate information and to confirm or cancel authorizations.
- Resolve customer issues within the scope of existing service level agreements.
- Monitor customer and transactional records Maintain fraud analysis models to improve efficiency and effectiveness of company systems.
- Ensure confidentiality of all information collected during investigation.
- Determine existing fraud trends by analyzing accounts and transaction patterns.
- Identify system improvements to prevent fraudulent activities.
Experience
0-2 Years
Level
Entry Level
Education
Masters In Healthcare Management
Specialty Fraud Analyst Resume
Objective : Gathering and analyzing financial data in the financial services industry with expertise in fraud strategy development and experience using SAS/SQL programming languages. Proficient in MS Offices with advanced MS Excel skills with the ability to take ambiguous data questions and translate them into clear plans and produce recommendations based upon core findings. Maintain 100 percent decision quality resulting in zero losses to the firm.
Skills : Microsoft, Mac, Investigations, Payroll, Inventory Management, Claims Processing, Phone Skills, Leadership, Teaching, Mentoring.
Description :
- Gathered and analyzed pertinent data to determine the appropriate course of effective action in the processing of fraud claims.
- Communicated with consumers and merchants to investigate suspicious activity.
- Investigated claims of fraudulent applications.
- Retrieved daily ATM Network Settlement and Activity Reports.
- Researched cardholder non-dispensed ATM disputes using various in-house databases.
- Opened ATM cases using in house platforms in order to credit cardholders for non-dispensed funds.
- Created credit charge backs in order to pass funds to international centers and partners.
Experience
2-5 Years
Level
Executive
Education
Diploma
Fraud Analyst III Resume
Objective : Information Technology professional with a diverse telecommunication background in business risk and fraud management. With almost 9 years of experience in this field, not only do I lead, but I know how to investigate and lead by example.
Skills : Exceptional customer service skills, great phone skills, Excellent verbal/written skills, organized, attention to detail, knowledge of microsoft suite,type 40+ wpm, call center experience.
Description :
- Project management lead for implementation of new FMS from design phase to production.
- Roaming fraud analysis with liaison to major US telecommunication companies.
- Identified and resolved multiple rating issues.
- Cracked major voucher fraud case and identified perpetrator as island-wide fraudster.
- Proficient with audit execution such as HLR (home location register) and Voucher audits which uncovered and normalized potentially revenue exposing anomalies.
- Investigated many internal frauds (breeches of confidentiality), arranged and conducted interviews and many individuals subsequently dismissed by HR.
- Investigated various fraud scenarios including but not limited to: Wangiri, Phishing, IRSF (International Revenue Share Fraud), VOIP/PBX hacking, Dealer, Subscription, SMS and Cheque frauds.
Experience
2-5 Years
Level
Junior
Education
BSC In INFORMATION TECHNOLOGY
Fraud Analyst II Resume
Objective : Mortgage Operations Manager: Risk Management BSA/AML Compliance TRID Detailed results-driven leader with proven ability to improve the efficiency of operations, team building, and streamline processes for day-to-day operations. Ability to identify potential breakdowns and implement operational changes to enhance productivity. Consistently maintained a respected record of accomplishment of developing internal controls, best practices, and ensuring adherence.
Skills : Outlook, PowerPoint, Developing Skills.
Description :
- Reviewed and investigated transaction data, mortgage, secured and unsecured loans for potential internal and external fraud.
- Gathered relevant facts, identified fraud trends and documented resolutions.
- Researched direct identifiers for potential suspect development.
- Prepared suspicious activity reports (SARs) for submission to Financial Crimes Enforcement Network (FinCEN).
- Ensured files were completed in accordance with FinCEN, departmental and regulatory standards.
- Provided training to new and existing employees within the department.
- Key Accomplishments Developed SAR templates for the Corporate Security Department.
Experience
2-5 Years
Level
Junior
Education
GED
Risk & Fraud Analyst Resume
Objective : To obtain a full-time position as a Customer Service Representative. Customer Service Professional with extensive experience in customer service working in a team environment. Exceptional problem solver with strong attention to detail, who thrives in a fast-paced environment and works to complete projects quickly and efficiently. Strong skills in time management, prioritizing tasks, and meeting deadlines.
Skills : 25+ words per minute, Maintenance Skills.
Description :
- Receives incoming telephone calls from customers and enters customer data into the computer; follows call scripts.
- Analyze and respond to existing and emerging fraud trends.
- Investigate and resolve irregular transactions reported by end users.
- Keep detailed records of suspicious activity.
- Forwarded customer calls to appropriate team members in other departments.
- Communicate security threats to management and provide recommendations as needed.
- Maintain fraud rick rules embedded in system such as adjudication and IVR self-service.
Experience
0-2 Years
Level
Entry Level
Education
Medical Assistant Training
Fraud Analyst/Underwriter Resume
Headline : Resposnible for Reviewing files in their entirety, and provide a recommendation whether or not any errors, misrepresentations or other deficiencies that may be identified in the review resulted in financial injury to the borrower or the mortgagee.
Skills : Banking, Banking, Customer Service, Type 45 Wpm, Type 45 Wpm, Data Entry.
Description :
- Creates, investigate and report claims filed against the bank regarding financial abuse to the elderly.
- Utilizes strong analytical skills to review multiple banking products and systems to determine if financial abuse has or still is occurring.
- Knowledgeable on various banking products such as mortgages, credit cards and demand deposit accounts.
- Prepares reports in a comprehensive narrative detailing the events of cases for the State Adult Protective Services Agencies.
- Ability to communicate both verbally and in writing.
- Strong ability to prioritize and meet case completion deadline.
- Processed and completed Suspicious Activity Reports when cases have met guidelines.
Experience
5-7 Years
Level
Executive
Education
Business Administration
Lead Fraud Analyst Resume
Objective : To obtain a challenging customer service position with a major customer satisfaction-oriented company. This position will utilize my many years of experience as well as allow me to enhance my skill set which will also prepare me for a management position in the future.
Skills : Fraud/Compliance.
Description :
- Monitors account activity to detect common characteristics that may lead to a trend of possible customer fraud.
- Performs analysis to identify possible front-end and/or back-end fraud in order to effectively develop, recommend, and implement comprehensive countermeasures designed to eliminate or minimize losses.
- Assist with development of operations fraud processes to support various programs.
- Evaluate existing fraud processes and make recommendations for process improvement.
- Represent the Implementation team on department-wide or cross-functional initiatives, and make sound business decisions and recommendations to those teams.
- Collect data from internal and external sources to facilitate meaningful analysis.
- Draft business requirements to correct system issues or define and document business processes.
Experience
0-2 Years
Level
Junior
Education
Criminal Justice
Jr. Fraud Analyst Resume
Objective : I desire a position that incorporates my passion for learning the many facets of real estate and to enhance my skills in financial modeling, administration, collateral analysis, financial analysis, and property management into a successful career in the Real Estate Investments and Acquisitions markets.
Skills : Microsoft Office, Financial Analysis, Mortgage Loan Processing, Financial Modeling, Microsoft Excel.
Description :
- Review Customer Accounts using internal auditing program and utilize TrustEV program to determine fraudulent activity in order to flag account.
- Utilized account analysis to determine credits due customers and issued funds due.
- Researched product delivery for major shipping carriers, like OnTrac, UPS and USPS and utilize their systems to intercept fraudulent item delivery.
- Financial Analyst Analyzed and compared internal data to provide accurate cost, margin and breakeven financial information.
- Conducted trend analysis to provide proper rate increases for contract renewals.
- Built internal Excel database for entire region to access pertinent information in order to accurately submit bid proposals.
- Provided management, sales reps and admin personnel with forecasted projections.
- Participated in the development of software that would provide technicians and management more precise data in order to cost and forecast more efficiently.
Experience
2-5 Years
Level
Junior
Education
BS In Major: Business
Fraud Analyst Resume
Headline : Highly motivated and skilled forensics and cybersecurity professional seeking a new career challenge where I can bring the best of my education, experience, and creative thinking to this new a growing field.
Skills : Typing 40 wpm, using dual monitors, and taking inbound calls.
Description :
- Monitored credit card accounts for fraudulent activity Handled incoming calls from cardholders and internal customer service addressing fraud concerns on credit accounts.
- Handled queue reviews from TSYS and FDR systems for computer automated fraud alerts.
- Reviewed accounts identified in the queues, attempted calls to customers, and made decision to block or allow transactions.
- Set up and managed fraud claims for investigation in Pega.
- Set up spreadsheet in Excel to track monthly fraud detections in order to gauge monthly detection rates.
- Reported suspicious activity to supervisor who was responsible for completing Suspicious Activity Reports.
- Made recommendations to improve internal controls on the fraud queues.
Experience
5-7 Years
Level
Executive
Education
Business Administration
Fraud Analyst/Associate Trainer Resume
Objective : Motivated and energetic Receptionist seeking employment in an up-beat office where I can utilize both my administrative and critical thinking skills to provide quality customer care with great customer service.
Skills : Strong organizational skills, Active listening skills, Seasoned in conflict resolution, Customer service expert, Sharp problem solver, Energetic work attitude, Telephone inquiries specialist and invoice processing.
Description :
- Responsible for analyzing basic account activity though the utilization of fraud filters and research tools to ensure the bank maintains a high level of loss avoidance and a low level of risk due to fraudulent activity within customer base.
- Assists in the process to safeguard bank assets and minimize operating losses and exposure to loss through effective loss analysis and prevention procedures.
- Provides quality service to customers and business partners through the utilization of fraud filters and research tools in an efficient manner.
- Support various business partners and branch personnel in the processing of operational charge-off losses.
- Answers and provides assistance on telephone/email inquiries from the branches and internal departments work with card processing vendors and providers to resolve card related issues.
- Perform general tasks with a high dress of accuracy including, but not limited to card maintenance and replacement File fraud claims and ATM disputes Post provisional credits within VISA / MasterCard regulations.
- Assist with compromised card alerts to minimize member and credit union exposure.
Experience
2-5 Years
Level
Junior
Education
Fine Arts
Risk Fraud Analyst Resume
Headline : To develop a career within a company where I can obtain a position that will allow me to expand my skills, knowledge, and expertise.
Skills : Excel, Microsoft office.
Description :
- Investigated residential/loss mitigation loans from Wells Fargo Home Mortgage for possible fraud involvement from investors nationwide; also reviewed loans in default status such as foreclosures, bankruptcies, and HAFA short sales/deed in lieu.
- Applied quality control procedures/investor guidelines for residential/HAMP (Home Affordable Modification Program) modification loans prior to underwriter submission and also determined whether the loan modifications had been denied wrongfully.
- Quality Controlled cases according to Office of Comptroller and Currency (OCC) Consent Order mandate.
- Quality Controlled Sales Force cases in the Radar system to validate if Bank followed OCC waterfall requirements in handling of loan modification approval/denial for HAMP and Non-HAMP loans.
- Re-underwrote, review and compiles fully documented loan histories, imaged documents and information available from all sources to collectively determine if it validates the information used to make the home retention/loss mitigation decision.
- Completed Claim Review according to clearly defined requirements; make a recommendation as to whether the Borrower/Customer had a valid claim.
- Reduced all US credit bust-out/abuse losses from card members who used true identities to obtain cards, but had no intentions to pay, or abused the card products obtained.
Experience
5-7 Years
Level
Consultant
Education
Bachelor Of Arts In Anthropology
Fraud Analyst I Resume
Headline : To acquire a challenging Fraud Analyst position that will enhance my knowledge and further build upon my credentials as an Administrative / Customer Service.
Skills : Microsoft Office, Banking Systems, Analytics.
Description :
- Investigated debit and credit card claims on behalf of merchant customers.
- Maintained a thorough understanding of processes, procedures, and operating regulations for all three associations including Visa, MasterCard, and Discover Card.
- Worked with internal business partners including Enterprise Security, Merchant Services, Central Balancing, and other Card Services teams to mitigate risk and resolve customer disputes.
- Composed procedures on department functions and provided cross training to peers on updated functions.
- Played a key role in department initiatives including LEAP and LEAN projects.
- Key Accomplishments: Developed and implemented process to transition a manual paper process to more efficient electronic process, reducing production costs by nearly $3k annually.
- Effectiveness of process has since led to successful offshoring and reduced costs.
- Acted as project lead in the creation of tool identifying known reject reasons and solutions to increase productivity.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Arts
Fraud Analyst Associate Resume
Objective : Diligent and driven professional who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management, and organizational skills.
Skills : Management, Customer Service, Sales Management, Excel And Powerpoint, Word Processing, Inventory Control, Inventory Management, Payroll, Scheduling.
Description :
- Responsible for identification, development, and investigation of bankcard fraud or counterfeit cases detected through the use of proprietary products or cases reported by customers.
- Worked with raw data, data filters, and other data mining tools to analyze the data and notify customers of suspicious point of fraud activity.
- Gathered, organized, and analyzed data as it pertains to case development through the use of analytical, tracking, and data management tools.
- Interacted with senior staff and customers to further develop cases, identify and analyze points of compromise, and notify customers of potential risk.
- Worked with team on well-defined tasks related to detection of suspicious point of fraud activity using proprietary software, and identification of potential cases through the use of in-house tools to update and query the database.
- Focused on understanding the card industry, routing and card fraud with an emphasis on counterfeit.
- Followed standard fraud investigation practices and procedures.
- Assisted financial institutions with potential fraud activity.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
Fraud Analyst Resume
Headline : Accomplished, performance-driven manager with successful operations and customer service experience. Recognized as a strategic and analytical decision-maker with strong interpersonal skills and critical thinking attributes that will provide result-oriented performance in a rapidly changing, fast-paced environment that consistently exceeds expectations.
Skills : Excel, Spanish fluent, American Sign ASL.
Description :
- Supports various lines of business to identify, analyze, and provide comprehensive fraud analysis.
- Skilled at reviewing and processing regular transactions to identify fraudulent activities and trends.
- Utilizes multiple operating systems and verification tools to optimize detection and prevention of fraudulent on-line activity.
- Key Achievements Identified a series of fraudulent trends that led to better data-mining tools to being implemented.
- Responsible for providing high quality customer service by responding to telephone inquiries, customer requests and problems related to credit card fraud and dispute claims.
- Consistently identified 15% of on-line orders reviewed each month as fraudulent saving company over $500,000 in lost revenue.
- Meets and exceeds required metrics for productivity, schedule adherence, quality and attendance.
- Promoted quickly to several different departments with fraud analyst as current position.
Experience
5-7 Years
Level
Executive
Education
Business
Contract Fraud Analyst Resume
Summary : Seeking a challenging and responsible position where abilities, education, and experience will have valuable application. The position should provide an opportunity to continue growth and advancement.
Skills : Auditing, Risk Management, Compliance, Fraud Investigation, Project Management, Critical Thinking, Research & Analysis.
Description :
- Served as lead fraud analyst for escalated and other administrative duties for the evening shift analysts.
- Performed analysis of high-risk purchases/transactions.
- Reviewed potential fraudulent accounts for the prevention and detection of fraud and verified account activity.
- Analyzed potentially suspicious financial activity, and when appropriate filed Suspicious Activity Reports (SARs).
- Complied with all Bank Secrecy and USA Patriot Act Laws.
- Performed routine and special audits of cases flagged & investigated for fraud.
- Made recommendations regarding the accuracy of fraud case documentation and process improvements.
Experience
10+ Years
Level
Senior
Education
BS Criminal Justice
