Front Desk Supervisor I Resume
Objective : 4+ years of experience as a Front Desk Supervisor. Highly energetic, people devoted, customer service orientated, friendly individual seeking a position in hospitality.
Skills : Excel, Excellent Communication, Customer Service, Customer Service, Microsoft Office, Administrative Duties, and Office Manager.
Description :
- Courteously and accurately answering inquiries from potential guests and accepts hotel reservations.
- Responding to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Using suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Supervising daily shift process ensuring all team members adhere to standard operating procedures.
- Training, directing the work of, resolving issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Resolving customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Allocating rooms to expected arrivals after checking the guest's preferences and special requests.
- Building strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
- Operating the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling dnd (do not disturb) and paging for in-house guests.
- Cross-checking all billing instructions are correctly updated controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Experience
2-5 Years
Level
Junior
Education
BA
Front Desk Supervisor II Resume
Summary : 9 years of experience as a Front Desk Supervisor is seeking to obtain a challenging and rewarding position in which my experience and qualifications will afford me the opportunity to contribute to a company's growth.
Skills : Microsoft Office, Human Resources, Interviewing, Talent Management, Multi-Line Phone System, Communication, Management, Work Well Under Pressure, Team Leadership, Coaching, Training & Development, Positive Attitude, ADP, and Sharepoint.
Description :
- Served as a liaison to ensure the efficient and accurate execution of different stages of various administrative processes.
- Coordinate meetings, appointments, and maintained calendars using Microsoft outlook.
- Serves as the timekeeper, office representative, and the primary purchase card holder that is responsible for buying office supplies.
- Prepares a variety of material using Microsoft office suite including ms word, Wordperfect, powerpoint, excel, management tracking systems, spreadsheets, graphics packages, and communications software.
- Materials produced include correspondence, weekly reports, background materials, forms, and other pertinent documentation.
- Possess knowledge of managerial policies and processes, human resources programs and procedures, and procurement policies and regulations.
- Thorough knowledge of business principles and theories; the ability to prepare and analyze complex reports.
- Advised employees of the performance requirements of their positions and keep them informed individually of their progress in meeting the requirements.
- Prepare annual and mid-year formal evaluation of employee performance including justifications for outstanding performance and awards.
Experience
7-10 Years
Level
Senior
Education
B.Comm.
Front Desk Supervisor Resume
Objective : One year of experience as a Front Desk Supervisor. Looking for an opportunity to utilize my multi-tasking and customer service skills in a well-reputed company.
Skills : Typing - 30 Wpm, Microsoft Office, Outlook, Excel, Customer Service, 10-Key, Accounting, Hospitality, Administrative Duties, Office Manager, and Computer: Microsoft Word.
Description :
- Interview and select new front desk staff and undertake an induction & training program within an appropriate timeframe, ensuring completion of all documentation.
- Undertake performance evaluations of front desk staff and ensure dates of performance reviews are advised to hr coordinator and copy of reviews are sent to HR coordinator to place in employees personnel files.
- Held monthly front desk staff meetings to ensure staff is aware of company changes, guest relations, and OSAT scores; thus providing a time when staff can come together to resolve issues and discuss positive results.
- Develop and monitor budget, reviewing and implementing strategies as required to contain negative variances to budget.
- Review and action as appropriate, feedback received on customer feedback questionnaire reports.
- Organize rosters and ensure that the front desk is manned at all times to fill in when necessary.
- To be familiar with and responsible for front desk computer systems, ensuring that all information, etc is kept up-to-date to liaise with the operations manager and or computer programmer supplier on any computer problems.
- Handle and investigate guest complaints in an appropriate manner follow up on credit limit reports investigate any discrepancies in shift balances.
- Raised OSAT scores to be recognized within the top army hotels within the nation under my guidance, training, and customer resolutions, and positive attitude.
Experience
0-2 Years
Level
Entry Level
Education
Certification
Front Desk Supervisor/Front Office Manager I Resume
Objective : 3 years of experience as a Front Desk Supervisor is seeking a responsible position in a company where my skills and proficiency will allow me the opportunity for growth.
Skills : Ability To Read, Comprehend, Speak And Write In The English Language And Use Of Proper Grammar Ability To Read And Interpret Documents, Such As Safety Rules, and Maintenance Instructions.
Description :
- Provide front desk staff with necessary training and support as directed by management.
- Supervise and monitor activities of all front desk staff making sure they adhere to the hotel's standards of excellence and to the hotel's policies and procedures outlined in the employee handbook, coaching, training and correcting where needed.
- Act as manager on duty for the hotel in the absence of the assistant manager or general manager dealing with complaints, problem-solving, disturbances, special requests and any other issues that may arise.
- Work closely with the housekeeping department and maintenance department to improve guest services and foster cross-departmental communication.
- Greet, check in, and check out guests; handle walk-ins, stay-overs, and room changes answer telephones, take reservations, and direct incoming calls to necessary departments and co-workers.
- Possess knowledge of credit card and check cashing policies and adhere to them.
- Know department heads and department functions and how they relate to each other communicate clearly with housekeeping - inform them of guest room's arrival and departure status, special requests, VIPs, room or date changes, and other pertinent information.
- Develop a thorough knowledge of the computerized property management software used in the daily operations of taking reservations.
- Read and initial log book and memos daily; be aware of the current activities, meetings and groups taking place on the properties have a good personal appearance and follow uniform requirements provided by the supervisor.
- Exhibit friendly, courteous, helpful behavior at all times; be able to react calmly and professionally when solving the problems and/or concerns of our guests.
Experience
2-5 Years
Level
Junior
Education
Associate
Auditor/Front Desk Supervisor I Resume
Headline : 5 years of experience as a Front Desk Supervisor. Looking for a position in Customer Service requiring a problem solver with great public service experience and passion. Patience and an energetic desire to complete my job in a friendly and accurate manner.
Skills : Customer Service, Organizational, Shipping And Receiving, Sales Management, Office Management, Multi-Line Phone System, Scheduling, Data Entry, and Training & Development.
Description :
- Maintained a healthy positive work environment to ensure guest satisfaction.
- Ran daily reports for upcoming reservations, departures and in-house guests.
- Addressed guest complaints, concerns and any disputes at a timely matter.
- Assisted with banquet room, group reservation, and any related coordination.
- Ensure the safety of guests and staff by following the sop (standard operating procedures) maintenance/housekeeping supervisor supervised, coordinated and assigned duties to dept.
- Addressed all maintenance concerns but not limited to all other service depts.'s.
- Ensure all hotel safety and code regulations were in place and adhered to.
- Front desk agent makes sure guest were checked-in in a professional and timely manner.
- Answer calls for potential reservations also email confirmation of future reservation.
- Balanced daily cash drawer; billed, balanced and posted payments for direct bill accounts.
Experience
5-7 Years
Level
Executive
Education
HS
Front Desk Supervisor/ Night Audit Resume
Summary : 14+ years of experience as a Front Desk Supervisor. Dedicated and technically skilled business professional with a versatile administrative support background developed through several years of experience as an administrative assistant and office clerk.
Skills : Microsoft Office Applications, IDX Automated Systems, Medical Data Entry Specialist, CPT And ICD-9 Code Knowledge, Insurance Coding, Excellent Communication & Public Speaking, 10 Key Punch, Lodging Touch, Epitome, and Onity Lock System.
Description :
- Planning, organizing, developing and directing the overall operation of the front desk in accordance with current federal, state and local standards.
- Participate in making recommended changes as it relates to the operation of the front desk.
- Conducting departmental performance evaluations and make recommendations to the director of environmental services concerning wage and salary adjustments, hiring, terminations, transfers, etc.
- Reviewing complaints and grievances made or filed by department staff and residents developed methods for coordinating front desk services with another department by meeting with administration, medical, nursing staff as well as other related departments.
- Researched, developed and implemented all ongoing training programs for front desk staff to include customer service, getting along in the workplace, proper phone etiquette, and secret shoppers during regularly scheduled staff meetings while also identifying and correcting problem areas, and the improvement of services.
- Supervising day to day operations of the front desk staff and front desk programs participate and assist in facility survey/inspections made by government agencies as needed review and develop a plan of correction for deficiencies noted during survey inspections.
- Providing a written report to the facilities director for approval provide open shift coverage as required 24 hours a day 7 days a week, provide weekday lunch coverage for the front desk staff perform administrative requirements such as completing necessary forms, reports, etc.
Experience
10+ Years
Level
Management
Education
BS
Front Desk Supervisor Resume
Headline : Motivated Customer Service Representative with 6+ years of experience as a Front Desk Supervisor. Independent worker with high energy and great communication skills. Reliable and friendly professional able to work with little oversight and collaborate in team environments.
Skills : Strong Organizational, Extensive Knowledge Behind The Bar, Active Listening, Inventory Control Familiarity, Exceptional Communication, MS Windows Proficient, Strong Client Relations, Trusted Key Holder, And Creative Problem Solver.
Description :
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
- Responding to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Supervising daily shift process ensuring all team members adhere to standard operating procedures.
- Training, directing the work of, resolving issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Resolving customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Controlling cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Supervising the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
- Scheduling appointments and maintained and updated appointment calendars.
- Determining charges for services requested collected payments or deposits, or arrange for billing.
- Generating additional company income by selling products, services and guest passes.
Experience
5-7 Years
Level
Executive
Education
BS
Front Desk Supervisor Resume
Objective : 3 years of experience as a Front Desk Supervisor. I am seeking a position to best utilize my proficiencies while also growing with a company with which I can continue to learn and excel and better focus my strengths.
Skills : Customer Service, Organizational, Shipping And Receiving, Sales Management, Office Management, Multi-Line Phone System, Scheduling, Data Entry, and Training & Development.
Description :
- Responsible for the supervision of the front desk staff and daily operations.
- Evaluate staff performance, take corrective action, provide ongoing feedback/recognition.
- Assist with guest check-in/out, reservation making, guest requests, and guest issues.
- Required to problem solve and resolve guest issues in a friendly, professional, timely manner.
- Responsible for staff payroll-ensuring timecards were correct, adding/editing missed punches, approving payroll on a bi-weekly basis.
- Worked directly alongside the hotel operations manager to ensure front desk operations were successful and productive.
- Attended weekly meetings to review selling techniques, drive and maximize revenue, and enhance sales practices.
- Worked closely with other departments to guarantee the success of the hotel and casino while ensuring guest satisfaction.
- Verified customer's credit and established how the customer would pay for their room.
- Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually.
Experience
2-5 Years
Level
Junior
Education
Associate
Sr. Front Desk Supervisor Resume
Headline : 5 years of experience as a Front Desk Supervisor is looking to obtain full-time employment where compassion for others and a strong work ethic will be used to assist others.
Skills : Typing, Customer Service, Cash Handling, Receptionist, Supervisor, Hospitality, Housekeeping, Concierge, Windows 8, Sales, Customer Service, Reports, and Spreadsheets.
Description :
- Responsibilities included managing front desk staff, creating weekly schedules based on payroll budgets, staff reviews, hiring and terminating employees, training new staff, handling managerial calls and upset members.
- Responsible for retail merchandise sales, ordering, and inventory tracking.
- Organized community outreach, location marketing, and local event sponsorships.
- Managed any and all billing issues for our location met monthly sales goals, handled all cash deposits and reports, and ordered all office supplies.
- For the answering service, I took an emergency after hour's calls for doctors' offices, residential properties, and businesses.
- Page on-call doctors and maintenance personnel accordingly, as well as take non- emergency messages for offices to be relaying the next business day.
- Consult with customers to evaluate needs and determine best options day to day operations paperwork.
- Kept records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken and follow-up.
Experience
5-7 Years
Level
Junior
Education
Associate
Front Desk Supervisor I Resume
Objective : 2 years of experience as a Front Desk Supervisor, is looking to obtain a position where the skills I have gained can be used to benefit others and myself in a professional environment.
Skills : Inventory Management, Customer Service, Team Builder And Leader, Excellent Multi-Tasker, Microsoft Office, Adobe And Corel.
Description :
- Operate telephone switchboard station in order to answer telephone calls.
- Advice guest of any messages received for them, and send to room if required.
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Receive, record, and relay messages accurately, completely, and legibly.
- Log all guest requests or issues into computer, contact appropriate individual or department (e.g., bell person, housekeeping), and follow up with guest to ensure their request has been met to their satisfaction.
- Provide information to guests about room features, property amenities, and local areas of interest.
- Report accidents, injuries, and unsafe work conditions to the manager on duty.
- Scheduled appointments and maintained and updated appointment calendars.
- Determine charges for services requested, collected payments or deposits, or arrange for billing.
- Generated additional company income by selling products, services and guest passes.
Experience
0-2 Years
Level
Entry Level
Education
Nursing
Hotel Front Desk Supervisor Resume
Objective : Energetic, results-oriented team-player eager to bring strong administrative skills to a well-established organization where I may fully utilize my skills and abilities.
Skills : Goal-driven leader who confidently motivates.
Description :
- Managed a team of six front desk clerks and reservation agents that directly assist hotel guests.
- Oversaw general operation of the hotel when the Front Desk Manager was not present.
- Controlled and coordinated all Front Office activities and ensured the optimal operation of check-ins and check-outs, guest services, guest satisfaction and rectifying any issues that may arise.
- Resolved issues between employees and coached and counseled the front desk team members to ensure a quality operation.
- Trained, supported and supervised the performance of the front desk team, ordering departmental supplies, monthly inventories, and departmental meetings.
- Analyzed daily checks of the previous day postings and deposits in cash reports and petty cash reports.
- Managed records of room availability and guests accounts, manually or using computers software databases.
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Handled guests incidents and ensured that processing of all incidents was done in a timely manner.
Experience
0-2 Years
Level
Entry Level
Education
Business Administration
Hotel Front Desk Supervisor Resume
Objective : Front Desk Supervisor manages the front desk, parking lot, and valet. This includes greeting guests, providing concierge services, issuing room keys, and handling the check-in and check-out process. The Front Desk Supervisor also oversees general housekeeping activities such as cleaning public restrooms, vacuuming carpets, and emptying trash cans.
Skills : Forklift, Bobcat, Dingo, Dp5, Winder Model 50 , Winder Twist Machines.
Description :
- Oversaw the front desk operations, including but not limited to the physical work environment, cleaning and maintenance, housekeeping, and security.
- Ensured that all guests are greeted in a timely manner and are provided with a high-level of customer service by all staff members.
- Managed staff to ensure that all guests are properly served with respect to amenities and their needs.
- Monitored employee attendance and provide feedback for improvement where necessary.
- Maintained inventory of items needed for front desk operations; order supplies as needed.
- Maintained an organized workspace at all times and provide feedback on ways to improve organization as necessary.
- Assisted in recruiting new hires as needed by sourcing, interviewing candidates, hiring new employees, training new employees.
Experience
0-2 Years
Level
Entry Level
Education
Technical Management
Hotel Front Desk Supervisor Resume
Headline : Front Desk Supervisor is responsible for the day-to-day operations of the front desk and lobby. They are in charge of supervising the Front Desk Attendants, responding to guest needs, and ensuring that the front desk is staffed at all times.
Skills : Professionalism, confidentiality, and organization.
Description :
- Greeted guests upon arrival and checking them in.
- Provided information about the hotel and making recommendations to guests.
- Assisted with luggage and other guest requests.
- Assisted with reservations, cancellations, and checkouts.
- Communicated with vendors to ensure that all services are available.
- Ensured that the front desk operates efficiently at all times by monitoring workload of front desk associates.
- Taken reservations for individuals and groups while ensuring all needs for their stay are met.
Experience
5-7 Years
Level
Executive
Education
Criminal Justice
Hotel Front Desk Supervisor Resume
Headline : Over 10 years of expertise as a Manager in Customer Service departments of Credit Management, Collection and Call Center organizations. As leader of customer care department, I have taken a key role in improving the customer experience through the following tactics: mentoring, directing, training, supervising overall functions.
Skills : Verbal Communication, Microsoft Office skills.
Description :
- Worked in partnership with management, Staff and local and long distance communities to create a four star establishment for all to enjoy.
- Involved with the recruitment and selection of front desk staff Monitoring the professional performance of all hotel staff Keeping in regular contact with upper management and marketing for support on documents needed for the guests Ensuring quality assurance and development targets are met.
- Hosting development workshops for staff to improve and met professional goals.
- Tracked attendance of staff and recording annual performance for staff Support front desk by answering four line telephone systems, While managing the intake of guests and team members needs.
- Assisted housekeeping when issues arise.
- Safely conducted fire evacuation, to company standards during and real emergency.
- Able to get there accommodations honored and into the system without any further problems.
Experience
5-7 Years
Level
Executive
Education
Hospitality