A Front Office Lead will direct and coordinate all tasks at the front office and ensure excellent customer service is provided to the guests or patients. While the exact description varies based on the type of the company, the following are certain core tasks mentioned on the Front Office Lead Resume – coordinating and managing the activities of the front house team members; organizing and delegating work to team members; monitoring daily performance of employees; assisting with interviews and training employees; identifying and recommending solutions to front office team members; and assisting in scanning and documenting records.
To become successful in this line, the following skills are required – administrative or medical front office experience; proficiency in using all types of office equipment and devices; knowledge of using MS Office and relevant software; and excellent customer service skills. While a high school diploma is mandatory, possessing additional qualification will be advantageous.
Objective : To obtain a position in a front office, where utilize work experience and skills to the best of ability to provide business growth and great customer care.
Skills : Type 50 Wpm, Microsoft Word, Excel And Outlook.
Description :
Approved or deny time-off requests, keep track of employee's sick/vacation hours.
Set up new hires with orientation and fill out new hire packets/send to HR.
Tracked of daily appointment book/schedule.
Itemized receipts and submit monthly expense reports.
Communicated with Referring Physicians and their staff for quality patient care and promptness in scheduling.
Submited invoices from Vendors for payment.
Ordered and received office and medical supplies and keep inventory.
Experience
2-5 Years
Level
Junior
Education
Medical Office
Sr. Front Office Lead Resume
Summary : To obtain a challenging position utilizing years of business and medical administration and customer service support specialist to employer.
Skills : Office Administration, Medical Terminology, Medical Billing, Legal Terminology.
Description :
Meets and greets Healthcare Center patients and visitors, interfacing with them and the general public in a professional, courteous, and sensitive manner.
Ensures smooth patient flow by ensuring prompt attention to pulling patient charts and necessary medical records.
Assists in screening all patients to correct billing and financial information.
Review patient intake materials for accuracy and completeness.
Ensures up-to-date patient information on computer systems and patient medical records.
Maintains stock of all Healthcare Center forms and patient brochures, keeping them organized for convenient access.
Assists with the maintenance of the office supply cabinet.
Experience
10+ Years
Level
Senior
Education
Administrative
Jr. Front Office Lead Resume
Headline : Friendly and enthusiastic Front Office personal withsix years of specialization in front office supervision and medical records. Able to learn new tasks quickly and proficient in growing patient relationships.
Supervised front office and medical records staff.
Ensured training/up dating of new insurance policies or regulations.
Trained of new front office employees.
Maintained and ensured up to date HIPPA and EEAP training of all staff.
Prepared accurate daily money deposits.
Worked Comp coordinator; first reports and referrals.
Directed and stream lined the Cardiology Telemedicine Program.
Experience
5-7 Years
Level
Executive
Education
Medical Assistant
Front Office Lead III Resume
Summary : To obtain a front office medical assistant position in a busy medical office where can contribute education and administrative skills in the medical field.
Skills : Microsoft Office, E-Clinical, EMR.
Description :
Scheduled and confirmed appointments and testing.
Give testing instructions to patients.
Answered phones and screen phone calls.
Sent messages to physicians regarding patient calls.
Sent prescriptions to pharmacies and patients.
Called offices to schedule appointments for patients to referring offices.
Collected co-pays and deductibles.
Experience
7-10 Years
Level
Management
Education
Diploma In Medical
Front Office Lead I Resume
Objective : Most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards.
Skills : Multi-Line Phone System.
Description :
Responsible for making sure front office associates are on task while assisting guests that come to counter.
Answered a multiple line phone and assist on the phone with any problems or questions the customer may have.
Audited the office daily to make sure that there is nothing out of place within the store's sales.
Responsible for the retention logs for the store (I put all the money we spend into a log that shows how the money has been used for the month).
Called customers daily to ask for payments, as well as let them know when their items are in and ready for pickup.
Able to make strong relationships as a leader.
Assisted anyone with questions and show them how to properly do what they were unsure about.
Experience
2-5 Years
Level
Junior
Education
Diploma
Front Office Lead II Resume
Summary : To obtain a challenging position in which can utilize administrative skills and customer service experience.
Skills : Supplier Management, Customer Service, Process Improvement.
Description :
Acted as the manager when the manager is absent.
Obtained on-call schedule and post to Perfect Serve, edit or make changes.
Trained and monitored specialists.
Collected co-payments, dupdated patient records, verify insurance benefits and coverage Performs cashier duties such as accepting, posting, and balancing cash payments with account records; balances cash drawer and prepares deposits for courier pickups.
Ensured accurate information is collected; such as Medicaid/ Medicare, private insurance and monies exchanges.
Responsible for accepting, investigating, filing and processing healthcare applications and scan records.
Scheduled appointments for new and follow-up patients.
Experience
10+ Years
Level
Senior
Education
Master In Health
Front Office Lead I Resume
Summary : Front Office Manager in administering front office functions and supervising staff on a daily basis. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
Skills : Great Phone Manner, Computer Knowledge, Data Base Proficient, Team Player, Able To Work Alone, Quick Starter.
Description :
Managed back office and front office staff. Held Provider and Staff meetings.
Trained employees on claims rejection hold bucket for other MedFirst Primary Care clinics.
Prepared billing correspondence and maintained database to organize billing information.
Reviewed and resolved claim issues.
Identified and resolved patient billing and payment issues.
Maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third-party requirements regarding billing.
Reviewed medical record information to identify appropriate coding based on CMS HCC categories.
Resourcefully used various coding books, procedure manuals, and on-line encoders.
Experience
7-10 Years
Level
Management
Education
Certificate In Medical
Front Office Lead/Executive Resume
Summary : Engage with conversion and implementation teams to ensure a smooth transition for new Services clients.
Assist with improving and automating existing processes to mitigate risk, and increase scalability.
Skills : EClinical Medical Software, Windows 8, Windows 10, Microsoft Word.
Description :
Trained employees on claims rejection hold bucket for other MedFirst Primary Care clinics.
Prepared billing correspondence and maintained database to organize billing information.
Reviewed and resolved claim issues.
Identified and resolved patient billing and payment issues.
Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third-party requirements regarding billing.
Reviewed medical record information to identify appropriate coding based on CMS HCC categories.
Resourcefully used various coding books, procedure manuals, and on-line encoders.
Experience
7-10 Years
Level
Management
Education
Medical
Front Office Lead/Representative Resume
Summary : Assist with improving and automating existing processes to mitigate risk, and increase scalability, Help identify and coordinate new potential features of the Services offering that arise from daily product execution and escalations.
Skills : Microsoft Office, Medical Records, Medical Terminology, Medical Billing.
Description :
Trained employees on claims rejection hold bucket for other Primary Care clinics.
Prepared billing correspondence and maintained database to organize billing information.
Reviewed and resolved claim issues.
Identified and resolved patient billing and payment issues.
Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third-party requirements regarding billing.
Conscientiously reviewed medical record information to identify appropriate coding based on CMS HCC categories.
Resourcefully used various coding books, procedure manuals, and on-line encoders.
Experience
7-10 Years
Level
Management
Education
Certificate In Medical
Front Office Lead Resume
Headline : To obtain a challenging position where education and practical experience can be utilized to support company goals and objectives.
Skills : Microsoft Word, Excel, PowerPoint And Outlook.
Description :
Supervised Front Desk employees ensuring patients are taken care of in a professional and friendly manner.
Oversaw day to day front office duties/needs.
Maintained Front Office Training Manual.
Assisted the B.O.M./Office Administrator on specified projects.
Greeted and registered patients, answer multi-line phones, verify insurance benefits, take patient payments and daily balancing.
Maintained an up to date knowledge of the facility.
Maintained effective communication with all related departments to ensure smooth service delivery.
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