A Geek Squad Technician is a specialist who provides exceptional technical support, and services for all problems of Geek Squad customers. The job description varies based on the type of issue faced by the customer, however, the following are certain core duties mentioned on the Geek Squad Technician Resume – providing complete repair, maintenance, and service solution to customer’s technical problems, coaching new technicians, explaining the service and technology to customers, demonstrating new products to customers, and making sure all queries are solved on time.
The most sought-after skills for the post include the following – the ability to diagnose and solve technical issues, problem-solving skills, the ability to identify and solve installation issues, knowledge of understanding the working of devices, and multitasking skills. A degree in electronics engineering or IT is commonly seen on job resumes.
Objective : Result Oriented Geek Squad Technician Professional with proven experience in hands-on skills, technical support, higher level of customer service, ability to troubleshoot top level problems with PC and Laptop. Analyze technical problem, emerge with immediate resolution, and to properly generate a progress report. To pursue a permanent or contract position as a desktop or help desk support analyst to further develop my IT technical skills within the field.
Skills : Active Directory, Network Troubleshooting, Printer Issues, Virus Issues, Mobile Device Management, Docking System, Problem Management, Audio Video.
Description :
Reached above set goals every month, maintain the store, ordering computer parts, make schedules for employees, and also handle all customer complaints, assuring customer satisfaction.
Repaired pc's and phones, such as Dell, Lenovo, Blackberry, IPhone, Window, HTC, Samsung devices.
Installed hardware and software's for customers.
Cleaned viruses from end users and reconfigured machines.
Install setup and troubleshoot wireless network and hardware.
Troubleshoot hardware and software application problems.
Installed TV and AV equipments in customers home.
Experience
2-5 Years
Level
Executive
Education
Bachelors Of Computer Science
Geek Squad Technician Resume
Headline : Advanced Landesk Abilities-Software Deployment Advanced SCCM Abilities-MS Software Deployment via AD Expert Level PC/Software/Hardware Repair and Troubleshooting Expert Level Onsite IT Specialist supporting 5000+ users. Advanced Network Administrator Expert Level Procurement Specialist supporting 5000+ users.
Skills : Microsoft Office, TCP/IP, Networking, Computer Repair, Printers, Active Directory, Network Management, Microsoft Certified Professional.
Description :
Completed in home work for the customer to the highest degree of quality and service.
Offered enhancements, software, and equipment to better serve the customer in the home.
Troubleshoot is also a major portion of the job for networks, home theater equipment, and computers/mobile devices.
Responsible for daily sales and scheduling in the computer department.
Customer-focused and efficiency-driven.
Kept sales trackers for all employees and focused on profits and marginal gains.
Managed the computer department like it was my own small business.
Experience
5-7 Years
Level
Executive
Education
Bachelor's
Geek Squad Technician Resume
Headline : Responsible for providing timely updates to the client and the precinct, Promptly and accurately completing all administrative work, Actively seek opportunities to increase and leverage skills.
Assisted in troubleshooting user problems relating to Operating System issues, network Connectivity, TCP/IP, configuration, upgrades, MS Office products and internet connectivity Performed upgrades, installation of software and drivers and essential desktop troubleshooting.
Supported and trained the users to handle different software applications as per requirement.
Performed upgrades, installation of software and drivers and essential desktop troubleshooting on windows PC and Macs.
Pushed at risk items and keeping stock of all items that sold well.
Understood the business metrics was a big focus in the department.
Monitored and track all tickets within the system.
Called customers to update the status of the job.
Experience
5-7 Years
Level
Executive
Education
Bachelor's In Information Systems
Geek Squad Technician Resume
Headline : Highly motivated individual looking for an entry-level software development job hoping to obtain real-world experience developing and testing applications. Working in a retail setting has greatly developed my skills working in a team-based environment, and communicating with clients and coworkers, and working on personal projects have sharpened my abilities to develop algorithms to analyze and visualize data.
Skills : Microsoft Office, Product Management.
Description :
Worked at Geek Squad, solutions were provided to customer's issues concerning their devices.
Worked as a Warehouse Associate shipping, receiving and reviewing the store stock to reduce asset loss.
Wrote that uses a genetic algorithm to try and differentiate between photos of real life scenes and anything else like cartoons, paintings or 3D renders written in C.
Coached other autotechs to achieve department, financial, and productivity goals.
Maintained MECP certification and gains additional certification levels to grow Autotech exptertise.
Worked a flexible schedule including holidays, nights, and weekends.
Valided driver's license.
Experience
5-7 Years
Level
Executive
Education
GED
Geek Squad Technician Resume
Headline : Geek Squad Technician professional with over a year of desktop support seeking to grow my career by working in a position where I am challenged to utilize all the skills I have learned working as a technician. Looking for a growing company with the opportunity to use my skills in both customer service and computer skills.
Skills : Desktop Support, Technical Support.
Description :
Preformed back-ups and restores.
Facilitated software installations and upgrades.
Resolved hard ware problems and completed full hardware assembly.
Performed in-home network setup and troubleshooting.
Achieved a valid MECP Basic Certification within 90 days of hire and maintain certification status.
Met state-specific Motor Vehicle Record requirements.
Led on two-person jobs and complex projects as well as performs work alone.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Geek Squad Technician Resume
Summary : Seeking a Geek Squad Technician position with a company that will allow me to utilize my knowledge and ability to work in a fast-paced to meet required goals.
Skills : Quality Assurance, Process Improvement, Root Cause Analysts, Safety Team, Inventory Control, Microsoft Office Proficient, Home Theater Installation, Home Network Installation.
Description :
Trained and coached new hires on installations, providing customer service and product knowledge.
Ordered, received, and transported parts for appliance diagnosis and parts installation.
Traveled via company-owned vehicle to worksite to complete delivery/install/ repair.
Consulted with customers to ensure expectations match their needs/wants.
Communicated with customers in regards to educating them on the proper and optimal use and care of their new products and solutions.
Provided a seamless Client experience by advising and fulfilling on lifestyle recommendations regarding product, service, and content.
Completed fulfillment of advanced complexity work, and triage and de-escalate difficult Client interactions as needed.
Experience
7-10 Years
Level
Management
Education
GED
Geek Squad Technician Resume
Headline : Geek Squad Technician looking for steady work. I have had a freelance position, however, the clientele is not steady enough to financially support me. I have significant and varied work experience in technical support and customer service settings, starting at age 14 when I worked at my public library through college, working at the writing and computer labs, to the present day, assisting clients with technical support for PCs, Macs, and portable electronics.
Skills : Data Recovery, Hardware, Software, Microsoft Office, Adobe Creative Suite, Adobe Dreamweaver, Windows OS, Mac Os, IOS, Communication Skills, Final Cut Pro, After Effects, IMovie, Networking, Social Media, Written Communication.
Description :
Included diagnosing and repairing iPhones, iPods, other iOS devices, smartphones, tablets, PCs, Macs, and other electronics.
Assisted customers with finding and purchasing PCs, laptops, and related products.
Provided knowledge and information on hardware components and accessories.
Performed tasks required as part of a team by checking in equipment, gathering and documenting information and requests from customers, and processing hardware for service.
Provided knowledge of current PC hardware, mobile hardware and accessories for customers.
Used my general knowledge of electronics and strong diagnostic skills, in addition to my excellent communication skills to work with my other team members to assist customers.
Created, modified, tracked, and closed client tickets through STAR ticketing database.
Experience
5-7 Years
Level
Executive
Education
BA In Integrative Media
Geek Squad Technician Resume
Summary : 4.5 years of operations as a v with over 8 years of information technology experience. As Network Operations Shift lead and also as a Non-Commissioned Officer (NCO), oversaw countless projects to improve readiness and continuity. Oversaw multiple Marines ranging from 2-8 over this period of time.
Skills : Data Entry, Windows Office, Unix/Linux.
Description :
Responsible for hardware and software installation and repair including virus removal.
Developed strong communication skills, and learned how to keep up to speed with the ever changing world of technology.
Managed client Taking detailed notes on work preformed on client units.
Offered professional technical support and advice on computers, cellphones and tablets Virus Removal Hardware Repairs Computer and cell phone Data transfers Cell phone activation Cellphone repair.
Performed specialty command line work for Mac OS X and other POSIX compliant systems that came in.
Oversaw installations of various Linux distributions that were requested by clients.
Experienced actively using and learning about home theater products.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Geek Squad Technician Resume
Objective : Bilingual individual looking to obtain a Geek Squad Technician position within the information technology field that will utilize my skills and experience.
Skills : System Administration, Communication Skills.
Description :
Responsible for daily warranty diagnosis, repair, shipping, sales, and technical support for the store and customers.
Responsible for daily warranty diagnosis, repair, shipping, sales, and technical support for the store and customers.
Experienced in a customer service or in-home experience environment.
Experienced in an electronics industry.
Worked a flexible schedule inclusive of holidays, nights and weekends.
Maintained a clean driving record and hold state/local licensing as required.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Arts
Geek Squad Technician Resume
Summary : Dedicated Geek Squad Technician professional with over 20 year's expertise in technical fields. Strong track record of understanding and resolving issues in the IT industry including hardware, software and handheld devices. Enthusiastic professional skilled with assisting customers, learning and educating customers about technologies, and developing customer loyalty through consistently meeting expectations.
Skills : Management, Leadership.
Description :
Led on two-person jobs and complex projects as well as performs work alone.
Provided a seamless Client experience by advising and fulfilling lifestyle recommendations regarding product, service, and content.
Completed fulfillment of advanced complexity work, and triage and de-escalate difficult Client interactions as needed.
Helped drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
Installed technology components such as remote start, car stereos, speakers, amplifiers, portable audio, GPS devices, Wi-Fi, security, and more.
Positively managed relationships to handle client appointments, provide technical advice and assistance, and sell additional products.
Educated the sales team and customers on services and technology related to the connected car.
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