Description :

1. Responsible for effectively administering policies and procedures that promote well-managed, well maintained building(s) and grounds at company-owned assets.
2. Served a dual role as the Board President of the 636 unit Master Association and the West tower Association of 318 high end condominiums and rental units.
3. General Manager oversaw a residential sales and leasing team.
4. Oversaw and implemented a 1.5 million dollar renovation/refresh project and a half million dollar water heater upgrade project for the units in one of the two towers.
5. Oversaw day-to-day operational management of units and grounds consistent with company policies and procedures, approved budgets, and business plans.
6. Recommended property business plans and annual operating budgets.
7. Prepared, monitored, recommended and implemented long term capital improvements.

Experience

5-7 Years

Level

Executive

Education

BA In Industrial Psychology

Description :

1. Delivered superior customer service through proper phone techniques, as well as to walk-in customers Support customers by providing assistance in determining their needs.
2. Obtained 90% or higher occupancy goal by executing creative marketing techniques Increase merchandise sales by keeping sales floor clean and full, and highlighting items during lease signing Offer insurance products to protect customers stored property Manage the accounts receivable process Attend marketing and networking events Help to set and manage yearly and monthly budgets by surveying property and expenses for maintenance Provide careful observation of the property to ensure, as reasonably possible, the protection of the customer's possessions, the buildings, and the company's property.
3. Maintained the cleanliness and good repair of all buildings and equipment.
4. Supervised the work of relief managers, other designated personnel, and vendors associated with the property.
5. Managed the property in a manner to contain costs of operation in order to maximize income.
6. Executed weekly bank deposits, purchase supplies and merchandise, and coordinate pickup or delivery of items needed for property operations.
7. Organized events - Determine materials, budgeting and coverage required for a successful outcome Skills Obtained: Ability to handle extremely stressful situations and difficult customers with grace.

Experience

2-5 Years

Level

Executive

Education

MS

Description :

1. Hired to take over declining operations for a luxury condominium with 800 units on South Beach.
2. Encompassed overseeing the operation, physical condition, and financial performance of the property encompassing tenant relations, expense control, contract negotiations, capital improvements, vendor management, property/building maintenance, security, legal issues, accounting, and insurance.
3. Managed a staff of 10 bearing full P&L accountability.
4. Spearheaded a $2M major improvement project for the property.
5. Drastically reduced outstanding receivables from 35% to 3% through aggressive collections measures and direct contact with owners.
6. Initiated a complete reorganization and re-education of staff including cross-training initiatives and the implementation of accountability performance measurements.
7. Negotiated with vendors to obtain best possible value and cost.

Experience

2-5 Years

Level

Executive

Education

Bachelor Of Science In Finance

Description :

1. Maintained a professional relationship with the Board of Directors, Unit Owners and Vendors.
2. Met with Board of Directors of all communities to discuss all financial issues and presented possible solutions with positive long-term effects.
3. Further excelled telephone and written communication skills.
4. Manage tenant-focused relationship programs and processes consistent with expense parameters, anticipate tenant needs, assure positive and prompt response to service requests and administer affairs at strategic and operating levels for the mutual benefit of the tenants and property NOI.
5. Secured enduring vendor/contractor relationships, effectively negotiating contracts and ensuring reliable and consistent product/work flow.
6. Appointed by executive management to serve as project head for company merger.
7. Secured enduring vendor/contractor relationships, obtaining necessary bids from vendors, effectively negotiating contracts and ensuring reliable and consistent product/work flow.

Experience

2-5 Years

Level

Executive

Education

Bachelor Of Science In Finance

Description :

1. Responsible for: Hiring and managing staff to oversee the everyday operations of the property including leasing of the vacant apartments, maintenance and turning of apartments between residents, maintenance of occupied apartments, resident retention and activities, maintaining fair housing laws and guidelines, scheduling, payroll, rent collection, eviction and all other property issues that arose.
2. Managed capital improvements (bid process, contract administration, oversight of work being done).
3. Presented a unique set of challenges including having to file all claims for reimbursement, including providing pictures and all supporting paperwork associated with legal action taken against the company that manufactured and sold the faulty piping.
4. Had to relocate residents and remediate damages.
5. Raised occupancy by 2.1% and increased resident retention by 7.8% Raised the property Net Operating Income (NOI) by 2%.
6. Appointed by executive management to serve as project head for company merger.
7. Leased and let of property.

Experience

2-5 Years

Level

Executive

Education

BS In Communications

Description :

1. Managed four affordable housing buildings (100 rooms) in Manchester that provided accommodations on a weekly basis, and a 30 unit efficiency apartment building in Concord, NH.
2. Managed the daily operation of the company and provided 24 /7 support by living on-site.
3. Collected weekly rents, posted accounts and made bank deposits.
4. Followed up on delinquent accounts, processed paperwork and followed the eviction process to court when required.
5. Worked with the various agencies such as NH Southern Services, Health and Human Services, The Way Home, New Hampshire Parole Dept.
6. Directed the daily maintenance of all the buildings and self performed most repairs.
7. Actively marketed the company through the internet and daily print media.

Experience

2-5 Years

Level

Executive

Education

Associate In Marketing Program

Description :

1. Spearheaded 4% annual growth with revenues of 750K versus 656K in one year.
2. Escalated year-end occupancy rates by 38 positive net rentals eventuating in a 5% increase.
3. Gained prominence as the Best in Store for expense direction, with savings of 8% under budget.
4. Acclaimed as the most outstanding in region for insurance sales, with 95% on average new policies taken.
5. Established superior customer service, managing vendor and client needs and resolving issues.
6. Recognized as a mentor and trainer, effectively coaching staff and providing continual support.
7. Undertaken rent reviews and lease renewals.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Responsible for the day-to-day operation of a 39 building, 568 unit master-metered condominium association.
2. Developed formal requests for proposals on a wide variety of maintenance and operational tasks.
3. Reviewed and maintenance of active contracts with vendors.
4. Assisted with developing and responsible for annual budget andmonthlyfinancialreporting Manage a staff of ten in administrative and maintenance operations.
5. Managed annual budget of $3.3 Million with a reserve account of $2.5 Million in assets.
6. Daily, weekly and monthly: writtenandverbalc communication with homeowners.
7. Coordinated with all sub-contractors and working within nthecommunityandmonitordaily projects.

Experience

5-7 Years

Level

Executive

Education

MS

Description :

1. Prepared monthly rent invoices, collect rent, resolve grievances, and enforce rules.
2. Taken reservations, collect fees, rent boats, and equipment.
3. Prepared food for cafe and bar, order supplies, serve food and serve cocktails . 
4. Promoted property, schedule entertainment for summer events.
5. Interviewed and hired staff.
6. Reported weekly via PC to out-of-state owners.
7. Responsible for bookkeeping, bank deposits.
8. Responsible for purchasing properties and managing acquisitions, successfully conducting tough lease negotiations.

Experience

10+ Years

Level

Senior

Education

GED In Business

Description :

1. Managed 8 employees and all faucets of operation and administration of both mobile home parks comprised of 233 units and 1 recreational facility.
2. Managed maintenance and upkeep of private and public aspects of property, including 2 wastewater treatment plants and park grounds.
3. Managed employees engaged in maintenance and repair of air conditioning systems, electrical, plumbing, carpentry, roofing and concrete work.
4. Developed and implemented workflow management and training procedures and processes.
5. Versed in QuickBooks, Excel and Rent Manager property programs.
6. Have a great understanding of the Brazoria County and Harris County eviction laws and process.
7. Responsible for purchasing properties and managing acquisitions, successfully conducting tough lease negotiations.

Experience

7-10 Years

Level

Management

Education

Bachelors