The main duty of a Global Operations Manager is to coordinate with all sales staff in various geographical areas and implement the strategies through an online web store. While duties vary based on the size and scope of the company, the following core duties are identified on the Global Operations Manager Resume – preparing all documents for all global processes and policies, making a necessary recommendation to improve processes, administering all operating data and transactions for various billing, preparing and analyzing all analytical dashboard, preparing ad hoc reports, monitoring all activities associated with business operations, ensuring an optimal level of customer services are achieved, and coordinating with client program management and analyzing client requirements.
The nature of the job demands the following crucial skills – skillful in leading high-producing teams, knowledge of lean manufacturing, proficiency in operations management, experience in value stream mapping, and global operations experience. Formal education for this job tile varies by the job, however, candidates are expected to have at least a degree in fields of commerce, management or business administration, or industrial technology.
Summary : Global Operations Manager PRINCE2 Practitioner with 15 years of proven performance in Account Management, Service Delivery and Project Management role; Accomplished and driven, global service delivery manager with experience of enabling new services and transitioning, coordinating operational and financial activities in a wide range of industries and sectors.
Skills : Microsoft Office, Project Management.
Description :
Managed tower (LTS, S C Johnson) worth over $17 million per annum.
Responsible for compliance with service level agreements.
Reviewed and approved service delivery performance and compliance through agreed metrics and service levels.
Communicated with business on certain incident management statuses and progress.
Identified the need for, review and approve service improvement plans to address endemic issues.
Ensured compliance, security practices/guidelines, and relevant technology standards.
Improved the Gross and Net FSO profit.
Experience
10+ Years
Level
Senior
Education
GED
Global Operations Manager Resume
Headline : A resourceful, innovative business leader who is flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills, interacts naturally with all levels of an organization.
Skills : Global Sourcing & Procurement, Global Travel Management,.
Description :
Responsible for the overall operational policies within the service division.
Evaluated and determined the types of equipment needed to fulfill the organizational goals of quality, through-put and customer service demands.
Identified improvement areas in daily policies and methods necessary to improve quality of service provided to the customer.
Worked with executive management to identify and establish ways to optimize service resources - tech support, service personnel and/or office support staff.
Ensured aspects of the service group are meeting company budget requirements.
Identified critical spending areas and initiate improvements.
Supported and implemented executive goals for defined revenue and spending.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Arts In Business
Global Operations Manager Resume
Summary : Experienced manager of manufacturing facilities in diverse roles exceeding 39 years. Effective coach & leader. Sound managerial, communication, and organizational skills.
Skills : IT Project Management, Meraki, Cisco And Aruba, DAS.
Description :
Interacted with support managers to discuss and prepare reports on the current conditions of revenue and expenditures, outline a path of corrective action and present to executive board.
Developed and coached support staff to company policies, maximizing effort and performance.
Managed costing variables in accordance with contract.
Utilized operational data to define the impact of order mix on profitability based on global sales team forecasting.
Performed the role of hiring new personnel, termination, mentoring Tier 1s and Tier 2s, shift scheduling and developing Individual Development Plans (IDP).
Provided bi-weekly counseling/feedback to all direct reports including areas of improvement and understanding their concerns.
Improved on-time deliveries by 30%, order fulfillment to 98% same day or next, managed inventory to above 95%, and reduced warranty claims by 50%.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Arts In Business
Global Operations Manager Resume
Summary : Global Operations Manager with over 15 years of international professional experience in different roles within the technology sector. Expertise in Supply Chain Management with experience working across different cultures , in fast-paced, dynamic start-up environments.
Skills : Customer Success, IT & Business Operations and Management, Customer Engagement, Program Management.
Description :
Managed 310 unique parts amongst 54 global suppliers of which there were 8 key strategic suppliers.
Helped mold the growth and profitability with responsibility for corporate pricing analysis, sales analytics, and customer relationship management through weekly sales revenue calls with the global sales team for current and future quarter demand and revenue forecasting.
Weekly supplier conference calls for demand planning.
Mitigated customer service support escalation issues.
Developed and maintained the go-to knowledge on product and margins and the implication of operational decisions on product profitability.
Managed global capacity to best serve customers at the lowest cost.
Ran logistics and management for the operational growth of a start-up company from 50 people and 2 offices to a multi-national corporation with offices in 7 cities worldwide.
Experience
7-10 Years
Level
Management
Education
MS
Global Operations Manager Resume
Headline : Seeking a Global Operations Manager position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Leadership Development, Multitasking.
Description :
Managed Three Locations Globally: Pennsylvania, Illinois, and Manila Philippines.
Handled inbound and outbound calls, as well as processing functions Duties: Day to Day Management of Inbound and outbound calls.
Enthusiastically managed the development of team by ensuring that the Managers perform an adequate amount of counseling, coaching, and training, and encourage personal development Monitoring and reviewing to ensure Managers are completing all reporting Monitoring Metrics, KPIs's and key SLA's and report development Schedules, monthly reviews, Creating reports via Excel and PowerPoint.
Created Scripts as Clients Process Changes.
Optimized existing company assets to reduce overhead costs.
Responsible for managing all international operations, purchasing, contracts, and vendor relationships.
Produced over 50 corporate events and seminars worldwide.
Experience
5-7 Years
Level
Junior
Education
MS
Global Operations Manager Resume
Headline : Highly qualified Global Operations Manager with experience in the industry. Enjoy creative problem solving and getting exposure to multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : MS Office, Operations Manager.
Description :
Promoted to Global Operations Manager post to direct the regional business operations.
Developed new business and cultivate relationships with existing customers, including Fruit of the Loom, Jockey, Hanes, Abercrombie, and Hollister.
Collaborated with various departments on bills of material, trims sourcing, logistics, plant certification, and compliance.
Responsible for costing, production, and logistics departments, a structure of 600+ employees, and 25 direct reports.
Reduced product costs by 19% through costing procedure modifications and enhance negotiation skills.
Guided plant to attain ISO 9000, WRAP, and additional internationally acclaimed certifications.
Captured new business, identifying needs and working cross-functionally with sourcing and production teams to create cost-effective products.
Experience
5-7 Years
Level
Executive
Education
BS In Industrial Engineering
Global Operations Manager Resume
Objective : Identifying and setting up global strategic travel programs that help corporations in all global business sectors focus on improving their overall employee travel experience while generating travel savings opportunities through improved travel programs, technology, payment/expense systems, and enhanced travel supplier relationships.
Responsible for leading the worldwide business flex team, which includes the North American operations team, Asia operations team (Singapore, China, Taiwan, Philippines, and South Korea) planning and business marketing teams across all business units at TI.
Responsible for managing TI's top accounts Motorola, Garmin, and RIM.
Drove and executed Motorola Supply Chain initiatives such as rapid sourcing initiative and rapid transformation process.
Set strategy and lead quarterly and annual price negotiations.
Led engagements on quarterly business reviews and annual supplier conferences.
Developed sales operations strategy, managed P&L of over $100M for all factory locations across 10 cities in 5 different countries.
Analyzed key business drivers and cost variance.
Experience
2-5 Years
Level
Junior
Education
MBA
Global Operations Manager Resume
Summary : Accomplished technology strategist and operations leader offering over 20 years of demonstrated success in the areas of information technology and management. Extensive experience in providing redundant, scalable, and cost-effective infrastructure in domestic and international environments. Demonstrated ability to introduce technology to solve complex business problems.
Skills : Planning Skills, Operational Skills.
Description :
Managed International IT and HR teams.
Opened and designed offices in London, Hong Kong, Los Angeles, and New York, as well as multiple office renovations worldwide, to accommodate the growth of the company.
Facilitated the merger of both physical locations and operational platforms of two large, multi-national entities.
Implemented business process designs, system conversions, and change management initiatives.
Improved customer service and delivery performance by implementing an automated VMI process for customer service that automated order creation to reduce customer inventory levels by 60%, and implementing standardized logistics process with carriers to increased On-Time Delivery from 80% to 98%.
Reported to Global Business Manager with 13 direct reports Managed 6 major product lines, serving 9 market segments, 6 US plant locations, 4 international plants, with a global volume of 1.5 billion pounds.
Successfully completed the integration of acquisitions in Mexico, Germany, and Korea.
Experience
10+ Years
Level
Senior
Education
GED
Global Operations Manager Resume
Headline : An internationally experienced manufacturing executive with a broad history of successful business turnarounds and plant restructurings that eliminate redundancies, increase product output, and deliver quality and efficiency improvements. Effective building coalitions internally and externally, collaborating across functional levels and establishing Lean cultures enterprise-wide that build loyalty and World-Class operations.
Restructured 15 manufacturing and remanufacturing facilities along with 8 exchange-stocking operations across 10 countries with more than 350 employees.
Designed, implemented, and managed change to increase revenue, reduce costs, and improve enterprise-wide global processes.
Excelled at formulating strategy and executing master plans.
Evaluated 15 plant operations for efficiencies, global long-range capital capacity planning, and supply chain optimization in preparation for consolidating facilities into 10 sites in 3 global regions.
Developed global policies, performance metrics, and standardized processes to align all operations with global policies.
Reduced the supply chain operational units from 15 to 10, while protecting margins, and led Lean implementation practices that drove the Lean Culture system-wide.
Lean savings was $1.4M+ in 2009 measured against Annual Operating Plan (AOP).
Experience
5-7 Years
Level
Executive
Education
MS
Global Operations Manager Resume
Objective : To obtain a challenging Global Operations Manager position with a progressive company, which will allow me to apply my years of Telecom management, leadership, and experience, and ultimately contribute to operations in a positive and professional manner.
Skills : .Global Operations, MS Office.
Description :
Managed day-to-day operations of Virtela's Global Operations Center, including professional management of 10 direct reports and 20 total personnel.
Ensured tickets were worked in a timely manner and fault isolation was accurate.
Engaged in delivering superior customer support and taking ownership of escalated issues.
Interfaced with Customer Engineering, Project Management, Provisioning, Sales, Access Management, and other internal groups to provide talented and effective customer support to our global customers.
Worked with Systems to improve specific internal systems functionality to reduce Engineer processing time.
Coordinated daily with Management teams in India and The Philippines to achieve a seamless handoff.
Effectively updated upper management on escalated issues and potential SLA (Service Level Agreement) violations.
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