A Group Housing Coordinator is responsible for overseeing the accuracy of room blocks, and reservations. While actual duties vary based on the needs of the organization, the following are certain core duties mentioned on the Group Housing Coordinator Resume – inputting group rooming lists using reservation systems, revising room blocks and maintaining the required number of available rooms, documenting all files of all groups; ensuring the accuracy of group rooms from creation to departure and providing accurate billing for group rooms, and handling all calls promptly and efficiently.
The most sought-after skills for the post include the following – excellent organization skills; an eye for details; the ability to operate relevant software, a general understanding of sales operations, and attention to detail. A high school diploma or GED is required. A college degree is, however, preferred.
Objective : Exceptional interpersonal and customer service skills; strong team player; accustomed to multi-tasking; detail oriented; highly productive, understands finding positive solutions when problem solving; experienced in working in a demanding, fast-paced and deadline-driven environment. Ten (10) years of experience in hospitality/customer service industry.
Skills : Fluent reader, writer, and speaker in English and Spanish, Excellent communication , Able to multitask and prioritize, Fast learner and independent worker, High integrity and work ethic, Reliable and resourceful.
Description :
Ensured successful events by being the housing and billing contact from pre-arrival through departure.
Created event master accounts and room blocks.
Input group rooming lists using reservation systems to maintain room blocks and ensure accurate pick up.
Created and maintained organized files of all assigned events.
Processed all reservation requests, changes, and cancellations received by phone, fax, or mail.
Processed reservations for foreign international traveler accounts (FIT's).
Efficiently addressed any customer service related issues.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
Group Housing Coordinator Resume
Summary : Pragmatic and proven leader with a strong commitment toward achieving goals. Searching for longevity in a company that can provide long-term support within my career with respect to growth and management opportunities.
Skills : Management, Customer Service, Computer, Data Entry, Detail Oriented, General Office, Microsoft Office, Problem Solving, Training.
Description :
Responsible for managing, and overseeing group reservations for over 648 rooms and groups with over 1,000 attendees.
Coordinated with Sales, Conference Services, Front Office, and Housekeeping to communicate, and ensure groups' needs are met while ensuring contractual obligations are adhered to.
Conducted one on one meetings with elite clientele such as Morgan Stanley, Ernst & Young, and Texas Rangers, responsible for bringing the resort over in revenue.
Managed and trained onboarding Group Housing Coordinators in systems such as MFR, and Micros OPERA.
Membered of two key resort committees: Secret Service - responsible for bringing awareness to guest experience, and keeping track of JD Power scores.
Kept team members informed of resort performance and initiate a variety of programs to enable departmental improvement and allow the resort to maintain 5 diamond status.
Responsible for implementing methods to improve employee and guest safety.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Group Housing Coordinator Resume
Summary : As Group Housing Coordinator I'm focused on driving company growth and revenue in fast-paced and competitive environment. Deeply committed to upholding customer service by driving our guest satisfaction scores while maximizing revenue goals.
Skills : Passkey, MARSHA, CI/TY, Lightspeed, Microsoft Office, Inventory Mangement, Exceptional Customer Service , Upselling Experience.
Description :
Created room blocks reservations - group market codes/mini hotel/sell programs for groups.
Managed and controlled inventory of groups, help to validate forecast & pick up for group blocks.
Updated group blocks in Passkey & MARSHA for straight line availability.
Recommended 2nd tier pricing for additional group members if transient rates increase.
Oversaw all billing for each groups- set up special billing house accounts/group master.
Processed all reservation requests, changes, and cancellations for groups 1100+ rooms.
Utilized sales techniques to maximize revenue input and access data in reservations system.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Arts In Communication
Group Housing Coordinator Resume
Objective : As a Group Housing Coordinator, responsible for Maintaining detailed administrative and procedural processes to improve accuracy and efficiency, and also Creating databases and spreadsheets to improve inventory management and reporting accuracy.
Skills : Handle Incoming & Outgoing Calls.
Description :
Entered all room blocks, rooming lists, and individual reservations.
Worked with Sales, Catering, Event Management, and sales clients to ensure group housing needs are met.
Communicated group pick-up, group cut-off dates, and missing information to sales and event managers.
Ensured all wholesaler reservations are properly split and routed.
Ensured group resumes accurately reflect current reservations in Marsha and/or PMS.
Communicated significant overages or shortages on group rooming lists to revenue manager, as well as sales or event manager if necessary.
Conducted weekly communication meetings with Sales and Event Managers Conduct scrub meetings with Event Managers as needed.
Experience
2-5 Years
Level
Executive
Education
A.A.S. In Hospitality Management
Group Housing Coordinator Resume
Summary : Seeking a Group Housing Coordinator position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Attended weekly pick up meetings and works with Revenue on maintenance of group inventory Build and maintain inventory in the Passkey GroupMax system Assist and train new employees Download rooming list using RAPID internet websites.
Assisted Palmer House Hilton (Revenue Analyst) as needed Collects, enters, processes and maintains historical, statistical data related to the Revenue Management function.
Created, prepared, generated and distributed daily, weekly and monthly reports using current data management systems (i.e. HILSMART, RMS, etc.).
Assisted at Drake Hotel (Reservations) as needed Worked on weekly PACE report for Revenue Revenue analyses for present and future forecasting of revenue Provides analysis of trends, demand and market conditions.
Conducted and entered results from shop calls.
Responded to guests and provided administrative support to include answering the telephone, filing, faxing, etc.
Responded and followed up with any issues/challenges that arise with groups regarding rooms.
Experience
7-10 Years
Level
Management
Education
Master In Business Administration
Group Housing Coordinator Resume
Headline : Responsible for Confirming and assigning suite reservations for groups making sure the number of suites allocated to each group is available and/or blocked appropriately in the OnQ PM system.
Skills : Microsoft Excel, Opera, LMS, Delphi, Adobe.
Description :
Followed up with the Sales/Catering staff on the previous list entered to verify accuracy.
Set up billing appropriately in Opera.
Verified Room list in Delphi for accurate information such as cutoff dates.
Set up-sell messages in Opera to provide the Travel Planners accurate and appropriate details of upcoming groups.
Answered emails from Clients, Sales/Catering staff within a timely manner.
Answered incoming calls and emails providing information and assistance to our guests about our Travel Loyalty program You First.
Worked with Foreign International Travel (FIT) to reserve/change/cancel rooms.
Experience
5-7 Years
Level
Executive
Education
BS In General Education
Group Housing Coordinator Resume
Summary : Accomplished Group Housing Coordinator professional with over 20 years of experience managing accounting needs across multiple platforms. Detailed and organized with excellent customer service, communication and interpersonal skills.
Contracted and coordinated entertainment & tour groups.
Studied and analyzed the market to identify group trends.
Monitored group pick-up to ensure groups are reserving rooms according to group and segment history.
Supported seven Sales Managers, by establishing relationships with group planners and updating requests.
Actively engaged in weekly group strategy meetings and all pre-conference meetings to assure customers' needs are meet.
Created and managed group blocks in the Property Management System (Galaxy) to maximize revenue.
Maintained positive working relationships with the Convention Center Bureau, and the Greater Raleigh Alliance.
Experience
7-10 Years
Level
Management
Education
Bachelors Of Science
Group Housing Coordinator Resume
Objective : To obtain a Group Housing Coordinator position in a growth-oriented company where I can assert my ability & skills toward long-term employment.
Skills : Microsoft Office, Administrative Skills, Clerical, Customer Service.
Description :
Worked directly with clients to manage Group Blocks for the hotel.
Blocks ranged from Small Social Groups to Large Citywide Conventions.
Responsible for 600+ groups over time in position.
Built Group Blocks in Epitome PMS, input Rooming Lists in OPERA ORS, and managed Call In Groups using custom web pages.
Managed all Group Billing and worked directly with Accounting to finalize Master Accounts.
Processed Commissions and Rebates for qualified groups and performed Audits to find Guestrooms booked outside of group blocks.
Assisted Revenue Manager with processing FIT/CLAS reservations.
Experience
2-5 Years
Level
Junior
Education
MS
Group Housing Coordinator Resume
Headline : An accomplished, client-focused Professional Admin with years of experience delivering world-class customer service in customer-orientated environments. Excellent communication skills excel at customer relations, loyalty, and retention. Personable and positive team player dedicated to achieving customer satisfaction as well as meeting and exceeding company expectations.
Skills : Switch Board,PBX,Type 35+ Wpm.
Description :
Responsible for setting up billing for all incoming groups; Maintaining and updating the account for errors and corrections.
Worked directly with Sales managers and general manager to ensure all groups arriving and departing have accurate billing.
Responsible for providing assistance to all groups during their stay to ensure all expectations are met.
Communicated with corporate houses and influential individuals as public relations exercise Prepare special packages, with advanced facilities and discount rates to promote group bookings.
Prepared monthly reports to submit an overview of the payments and commissions for group bookings Show potential clients meeting and guest rooms, up sell when needed.
Able to assist my manager beyond my job duties while at the same time gaining more knowledge and experience.
Employeed of the month Skills Used Team work, Time management, Microsoft Word, Microsoft Excel.
Experience
5-7 Years
Level
Executive
Education
High School DIploma
Group Housing Coordinator Resume
Objective : To obtain a Group Housing Coordinator position where I can demonstrate my extensive catering and convention services experience, significant interpersonal and organizational skills, and innovative proposal plans to produce an array of successful and highly engaging events.
Skills : Microsoft Office, Coordinating Skills.
Description :
Worked closely with Sales, Event Planning Managers and Meeting Planners to ensure that the highest level of customer service and accuracy in bookings is always provided.
Maximized potential room revenue by closely monitoring reservations forecast, keeping the client updated on availability and raising awareness of inventory issues.
Accurately input rooming lists, both manually and via Passkey, process all group reservation requests, changes, cancellations, and no-shows within an efficient time frame.
Set up and routed proper billing accounts (i.e., share-with, room/tax/incidentals, tax exempt, direct/special billing).
Reviewed contracts, turnovers, booking recaps, suite forms, resumes and specification sheets to guarantee that all concessions and rates are loaded into the Hotel's reservations system appropriately.
Submitted monthly, weekly and daily pick-up reports, as well as updated rooming lists, to clients in a timely fashion.
Attended and participated in pre-convention meetings as the representative of group reservations department.
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