A Group Reservations Coordinator is accountable for handling all transient reservations, faxes, email, and telephone inquiries, and cancellations in an efficient manner. A well-drafted Group Reservations Coordinator Resume indicates the following duties – undertaking responsibility for participating in the monthly rooms merchandising meetings, answering incoming calls promptly in an efficient manner, answering guest inquiries about hotel services, booking room reservations, entering reservations into the computer as per standard operating procedures; maintaining availability calendar and communicating all relevant information to the operations staff, handling all special reservations, booking and blocking rooms, and processing travel agent checks.
The nature of the job demands the following skills and abilities – the ability to respond well, manual dexterity, knowledge of using all office equipment, proficiency to use the relevant software, and general knowledge of the city. A high school diploma or GED is mandatory for this role.
Headline : To obtain a challenging Group Reservations Coordinator position that will allow me to utilize and expand my skills as well as acquiring new abilities while still providing a great life for my family.
Skills : Typing, Clerical And Excellent Communications .
Description :
Handled any Customer Service situations that arise prior to group travel.
Handled Special Events such as the Michael Jordan Golf Classic.
Answered department telephone calls within two rings, using correct salutations and telephone etiquette.
Addressed negative customer feedback immediately.
Answered questions concerning reservations for employees of other departments including but not limited to Sales, Convention Services, Executive Office, and Guest Relations.
Answered emails and calls, faxing documents, entering information and formulas into spreadsheets and Word documents.
Coordinated tasks and work with other departments; serve as a departmental role model or mentor.
Experience
5-7 Years
Level
Executive
Education
Master's
Group Reservations Coordinator Resume
Summary : Group Reservations Coordinator with 11 years of hospitality from housekeeping to group reservations.Interested in pursuing a management position.
Skills : Team Building, Employee Engagement, Rooms Inventory Management, Sales Management, Customer Service, Coaching And Employee Development, Branding, Active Listening And Coching, Problem Resolution.
Description :
Established Special Rate Plans for conventions, weddings, and wholesalers.
Created group masters and house accounts both for billing and organization purposes.
Assisted multiple departments with large group reservations, special requests, VIP's and meeting arrangements.
Worked closely with Revenue to ensure maximum profit.
Cross-trained with PBX/Communications working with multi-line telephones and fulfilling requests using Synergy.
Balanced room inventory to assist with maximum profit.
Identified VIP guests to Front Office team to guarantee top guest satisfaction Offering blended and FIT rates to Wholesale/3rd party travel agencies ( Expedia, Hotelbeds, Hotwire, etc.) Accommodating special room type and amenity requests.
Experience
10+ Years
Level
Senior
Education
BA In Communication
Group Reservations Coordinator Resume
Headline : Well-rounded, creative, versatile and deadline-driven young professional who learns quickly and can manage multiple tasks. Proven project manager with experience coordinating and planning events from conception to completion. Proficiency and experience in developing graphic design and written copy for marketing and promotional materials. Over six years of experience in the food-service and hospitality industry, including taking orders, reservations, seating, waiting tables, packaging items for retail sale, and catering.
Skills : Cash Handling, Detail Oriented, Microsoft Outlook,type 50 Wpm.
Description :
Provided meeting planners and convention service managers one reservations point of contact.
Handled all reservations aspects of a group.
Handled room block monitoring, rooming lists, reporting pick up, upgraded accommodations, client correspondence relating to reservations and other group reservation functions as well as work as a Reservations Agent.
Answered all incoming general reservations calls and emails in a friendly and efficient manner.
Provided guests with the requested information concerning the city and the hotel and its services.
Processed all incoming reservations received.
Monitored accuracy of group blocks and review rooming lists for accuracy in format and billing and ensure prompt processing.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Group Reservations Coordinator Resume
Headline : To establish a long-term career in a company where I may utilize my Group Reservations Coordinator professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.
Skills : Microsoft Office, Supervisor, Hospitality, Photoshop, Web Design, Property Management Systems, Phones.
Description :
Reviewed and entered Contracts into hotels room inventory.
Corresponded with clients about their rooming needs.
Managed group/hotel room inventory in efforts to maximize revenue Produce, review and audit billing for groups Input rooming lists and provide reports to upcoming groups to the hotel.
Related any specials needs for groups and their VIPs to the front office.
Assisted front office in all areas as needed Detail: The day is spent handling client requests when it comes to guest room reservations for upcoming conferences being held at the hotel.
Reviewed group contracts and input the corresponding room inventory into the hotel's property management system.
Worked closely with the event staff while the meetings are taking place to ensure our guests are taken care of properly and provide reports as needed.
Experience
5-7 Years
Level
Executive
Education
B.A. In Business And Communications
Group Reservations Coordinator Resume
Summary : To obtain a Group Reservations Coordinator position in hotels in order to utilize my expertise acquired throughout my 8 years of experience within the hospitality industry as well as expand and grow my skills to new heights.
Skills : Microsoft Office, Adobe Suites, HTML, Delphi, Graphic Design, Web Design, Social Media, Event Managment.
Description :
Managed group room reservation accounts.
Responded to phone inquiries to promote five diamond services, address questions, and assess needs in relation to services offered reservation or group related.
Ensured resort professionalism and the first point of contact after the contract is signed pre group event.
Pre-emptively defused possible group and transient escalated customer challenges.
Sold resort features, such as amenities, culture and a warm customer experience.
Monitored group block accuracy, cut offs, pickup reports, contracted suites, etc.
Maintained excellent communication with Meeting Planners to ensure successful arrivals for group guests.
Experience
10+ Years
Level
Senior
Education
Masters In Business Administration
Group Reservations Coordinator Resume
Headline : Group Reservations Coordinator professional with a passion for the guest experience, I strive to maintain a positive environment while being a reliable member of a team. Poise, organizational skills and personal work ethic uniquely qualify me to work for a company that caters to the general public, high-profile patrons and a diverse range of clients.
Skills : Customer service, Scheduling.
Description :
Created and managed housing reservations for corporate groups with over 300 attendees.
Implemented corporate contractual agreements by creating billing and routing profiles in SMS HOST.
Daily charged attrition, calculating commission, and processing deposits for conferences.
Communicated with clients, sales managers, and event planners through face to face meetings, phone/conference calls, and emails.
Cross-trained in generic hotel reservations and administrative assistant duties.
Assisted guests will all computer needs, along with assisting sales managers and event planners.
Operated in a supervisory role as part of the hotel's front office in assisting them with daily tasks such as: answering phones, checking guests in and out, handling guests requests and conflicts, supervising guest service agents, training, correspondence with various departments of the hotel to help with their needs, etc..
Experience
5-7 Years
Level
Executive
Education
Bachelors Of Arts In Business
Group Reservations Coordinator Resume
Objective : Organized Group Reservations Coordinator Professional with excellent communication skills; demonstrated by 16 years of experience in Customer Service, Sales, and Hospitality.
Established professional relationships with corporate clients and meeting planners Work independently and at a fast pace as the only Reservations Coordinator for entire hotel Experience with building and maintaining SRPs through OnQ R&I and Group Max by Paskkey.
Coordinated reservations, room blocks and contacts for small to large events up to 8000+ people.
Attended pre-planning meetings as needed/requested for the Revenue Management department Maintain group inventory, balance inventory, manage cut off dates.
Created/updated group block notes to provide relevant data pertaining to all group reservations, and coordinate with all departments as needed to provide group reservation information/ group needs as specified in contract.
Prepared for each groups arrival, prepare group history, billing information, deposits, filing, VIP information, correspondence, etc.; interact with blocking contacts as needed.
Correctly recorded group rooms and revenue in the property management system.
Worked alongside Director of Revenue Management, Event Managers and Convention Service Managers to ensure all groups/conventions run smoothly.
Experience
2-5 Years
Level
Executive
Education
Business Management
Group Reservations Coordinator Resume
Summary : To obtain a part-time Group Reservations Coordinator position with an emphasis on Sales Support/Office Management utilizing extensive experience and skills. Productive in contributing effectively towards the objectives of a team, and is able to share knowledge, ideas, and information.
Skills : Microsoft PowerPoint, Multitasking.
Description :
Created all Group Bookings.
Managed all Rooming Lists.
Built Group Rates.
Managed all room Inventory within the Groups as far as Cut-Off Dates.
Managed Pick up Reports throughout each month.
Entered and Managed Sales Manager's monthly Goals, based off definite contracts.
Responsible for managing all group reservations.
Experience
7-10 Years
Level
Management
Education
BS In Liberal Arts
Group Reservations Coordinator Resume
Objective : Highly qualified Group Reservations Coordinator with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Microsoft Office Suite, Customer Service, Data Entry, Money Handling, Money Handling.
Description :
Responsible for the group rooming coordination for 2 hotels on one property, over 2,000 guest room options.
Required great communication and networking skills.
Coordinated bookings for several fortune 500 national corporations as well, as many local business and smaller corporations.
Received great recognition for my skills and abilities including the Mastering the Art of Service award.
Responsible for building and maintaining large group travel requests.
Handled any Customer Service situations that arise prior to group travel.
Handled Special Events such as the Michael Jordan Golf Classic.
Experience
2-5 Years
Level
Executive
Education
GED
Group Reservations Coordinator Resume
Summary : Seventeen years of experience in office management and customer service. Experience in a variety of industries with a focus in hospitality. Strengths include attention to detail, absolute commitment to the highest quality of service and a strong sense of loyalty and teamwork.
Skills : Microsoft, Time Management, Multi-Tasking, Event Planning,.
Description :
Coordinated group rooms and golf blocks booked by the Sales Department.
Reviewed and managed all contracts turned over by the sales team ensuring all deadlines are met.
Generated Room Block Addendums and Obligation Letters.
Developed and maintained positive working relationships with clients and colleagues at all organizational levels.
Attended pre-conference meetings and site visits.
Distributed copies of pertinent documents to clients and all appropriate departments.
Responsible for building and maintaining large group travel requests.
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