The Guest Relations Representative provides front desk services to guests, process guest payments and acts as the information source on various matters. A well-drafted Guest Relations Representative Resume indicate the following – greeting guests upon arrival and departure, administering check-ins and check-outs; providing front desk service to incoming guests; delivering messages and mail, processing guest payments, coordinating with bell service, processing meal and beverage requests; accommodating general and special requests of guests; and resolving conflicts.
Apart from proven work experience the following skills are required – familiarity with hospitality industry standards; an outgoing personality, professional attitude, proficiency in English, Customer service skills, knowledge of relevant software; conflict resolution experience, patience, and good listening skills. Employers typically prefer those having a diploma in hospitality. However, some hospitality sectors accept experience in lieu of formal education.
Objective : Guest Relations Representative with extensive background in sales and customer service. Looking for full-time work in a communication related role at a company with room for growth.
Followed up with management to ensure guest satisfaction, record in excel sheet.
Assisted and clarified with Guests in understanding policies, safety, ingredient & allergen statements, promotions, and advertising.
Addressed and resolved guest concerns in a timely manner.
Assisted guests with any account complications via internet-based programs.
Processed reports of any data error of coupons, promotions, emails, and notify a supervisor and according to departments.
Checked phone reservations and answered machine messages to ensure all reservations were documented Greeted and seated large parties for daily and special events.
Provided special accommodations and ensured that group requirements were met; including services needed for small children as well as for individuals with disabilities or food allergies.
Experience
2-5 Years
Level
Junior
Education
Diploma In Education
Sr. Guest Relations Representative Resume
Summary : Highly motivated and energetic individual with over 5 years experience providing outstanding customer service and exceeding sales goals. Outgoing personality coupled with strong ability to multi-task and build relationships. Experience with face to face customer service and call center experience.
Answered over 200 guest inquires via E-mail, phone and social media while proudly representing the Red Robin brand.
Utilized multiple databases at once to obtain necessary information and resolve inquires in a timely manner.
Employed problem solving skills to help in identify root causes and create loyal guests.
Assisted in the interview and hiring process for new Guest Relations employees.
Led on-going training sessions and meetings with team to help improve customer service.
Developed training guide and conducted training for all new Guest Relations Specialists Accomplishments Successfully collaborated with Learning and Development team to develop and create a detailed training guide for position of Guest Relations Support.
Used Provided outstanding customer service and provided prompt and accurate responses to customer inquires.
Utilized collaboration skills by working with different levels within the organization to recommend changes and process improvements to achieve shared goals.
Experience
7-10 Years
Level
Management
Education
BA In Sociology
Jr. Guest Relations Representative Resume
Summary : To obtain an Executive Management position with a progressive organization in which excellent job performance results in opportunities for professional growth within the company.
Worked directly under the guidance of the General Manager and Corporate Claims in the processing of guest claims.
Advised department heads concerning issues of safety and welfare of the guest and employees.
Make and maintained contact with guest and legal counsel concerning claims and legal issues.
Completed necessary forms, documents, logs, and filing appropriately.
Tracked of security reports related to guest claims and entering reports into the insurance computer system.
Generated monthly financial reports directly related to payment of guest claims.
Processed all necessary paperwork related to employee injuries as required by law in the state of Mississippi.
Worked directly with the third party administrators in containing company medical costs, and establishing a speedy return to work program for injured employees.
Experience
7-10 Years
Level
Management
Education
Administrative
Guest Relations Representative III Resume
Summary : Very good research, time management skills and problem solving skills. Organized with the ability to manage multiple projects and consistently meet deadlines.
Skills : Microsoft Office Suite, OPERA, SABRE, OnQ, SABRE, OnQ, General Management.
Description :
Forwarded requests for food items to be added to the menu.
Answered questions about coupons and promotions.
Forwarded issues to the local restaurants if issue needed to be addressed by management.
Responded to customer questions regarding the product, pricing, and terms.
Provided assistance to visitors and patients to ensure a safe experience, answer call lights for nurses, admit and discharge patients from hospital and unit, check diets of patients, assist in completing patients' medical charts.
Assisted guests with answers to questions at various sporting events.
Provided guests with all necessary materials to enjoy the event.
Aided guests in the Hotel and Theme Park Areas.
Experience
7-10 Years
Level
Management
Education
Nursing Assistant
Guest Relations Representative II Resume
Headline : Experience working in high pressure, fast-paced customer service environments. Excellent organizational, time management, and multitasking skills. Dedicated to building customer satisfaction and loyalty.
Skills : Microsoft Word, Internet Application, Typing.
Description :
Sold and collected admission tickets and passes from patrons at entertainment events.
Examined tickets or passes to verify authenticity, using criteria such as color or date issued.
Guided patrons to exits or provide other instructions or assistance in case of emergency.
Provided assistance with patrons' special needs, such as helping those with wheelchairs.
Refused admittance to undesirable persons or persons without tickets or passes.
Assisted patrons in finding seats, lighting the way with flashlights, if necessary.
Operated refreshment stands during intermission or obtain refreshments for press box patrons during performances.
Verified credentials of patrons desiring entrance into press box and permit only authorized persons to enter.
Experience
5-7 Years
Level
Executive
Education
BS
Guest Relations Representative I Resume
Objective : Skilled clerk, accomplished varied clerical assignments, provided valuable customer care services, and performed administrative assistance tasks throughout career in office environment, with excellent office organizational management skills.
Skills : Outstanding Computer Skills, Extensive knowledge of Microsoft Applications.
Description :
Greeted patients, visitors, and staff of the hospital.
Answered and directed incoming and internal phone calls.
Helped implement hospital and patient privacy laws.
Received solid performance reviews.
Improved office efficiency by updated data and patient information.
Attended to day to day Guest Services operations Coordinated Social Media campaigns.
Directed at expanding and improving Guest Satisfaction and market reach Skills Used Incredible Guest Service skills, conflict resolution, management-level team building.
Managed incoming calls to the proper department on a multi-line telephone system.
Experience
2-5 Years
Level
Executive
Education
Diploma
Guest Relations Representative I Resume
Summary : Seeking an opportunity to utilize management skills and experience to promote growth and enhance growth advancement within an organization.
Ensured customer satisfaction at all times in Guest Relations booths, Media level, and throughout the ballpark.
Represented the Braves by answering questions regarding the stadium, its history, and game-day procedures to VIP and the general fan population.
Coordinated with supervisors of other departments to ensure guest satisfaction.
Maintained spreadsheets for information regarding game day incidents for Braves corporate employees.
Increased customer satisfaction scores 27%.
Created a new strategy on the communication process with fans, game day staff, and front office.
Reviewed the arrival list daily and assist in preparing and distributing welcome amenities.
Experience
7-10 Years
Level
Management
Education
Masters Of Education
Guest Relations Representative Resume
Objective : Highly motivated, result driven professional with background in communications, conflict resolution and social media. Very team oriented and determined to reach organizational goals.
Skills : Customer Service, Computer Skills, Microsoft Office.
Description :
Assisted clients of Motel 6 and Studio 6 make reservations across the US and Canada.
Asked open-ended questions to assess customer needs.
Routinely answered customer questions regarding merchandise and pricing.
Helped drive sales goals and achieve monthly quotas.
Effectively managed a high-volume of inbound and outbound customer calls.
Answered a constant flow of customer calls with up to 65 calls in queue per minute.
Addressed and resolved customer product complaints empathetically and professionally.
Defused volatile customer situations calmly and courteously.
Experience
2-5 Years
Level
Junior
Education
High School
Guest Relations Representative/Executive Resume
Objective : Looking for a growth opportunity where can leverage depth of experiences and ability to grasp technologies to drive company objectives.
Assisted guests with any questions arising from in-store purchases.
Acted as a liaison between guests and upper echelon management.
Assisted guests with bank transaction holds.
Key player in assisting Spanish speaking only guests who had concerns or questions.
Assisted guests with the "Fuel First Card" program, and internal pre-gas program.
Made follow-up calls to guests with bad gas claims.
Answered all incoming customer service related calls.
Experience
2-5 Years
Level
Executive
Education
High School
Guest Relations Representative/Specialist Resume
Summary : To obtain a career where can use skills and knowledge to help the company further be successful, Seeking a new challenge where administrative, customer service and interpersonal skills as well as experience can be used in a professional environment.
Enforced Darden's core values professionally with guests, restaurant managers, and directors to achieve 100% Guest Delight.
Cross-trained in the basic values of all three major Darden concepts; Longhorn, Olive Garden, and Red Lobster.
Worked directly with members of the Senior Management Team in the field, Digital Marketing, Consumer Insights and the Olive Garden Marketing team on a variety of issues such as; alcohol violations, bias complaints, slip and falls, injuries, food-borne illness claims, and director support.
Provided support to Media Relations by creating and explaining responses to public inquires on such issues as political affiliations, serving alcohol to minors instead of the requested juice, using non-union workers on jobs, and low health department ratings posted in the restaurant.
Responded to guest concerns via phone, email, post and social media.
Worked autonomously and empowered to resolve guest concerns at discretion including but not limited to the following; financial compensation in the form of a gift card, check to reimburse for expenses incurred, brand merchandise, flowers, toys for kids, birthday, anniversary and other celebratory cards with confetti, and a personal handwritten apology.
Received compliments from guests, directors at Darden and managers in the field.
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