It is the main responsibility of the Guest Service Ambassador to greet incoming guests, and provide excellent customer service, and create a safe and friendly environment for the guests. Roles and responsibilities relating to the post are mentioned on the Guest Service Ambassador Resume as – greeting guests, visitors, and others who visit the hotel; answering guests questions, and giving them all information about hotel amenities, and restaurant; directing guests to the area such as casino, showroom, and other amenities; and monitoring activities at the lobbies and entrances.
The nature of the job demands the following skills – the ability to communicate well with all types of customers, professional demeanor and willingness to assist all guests, the ability to multitask, knowledge of promoting and selling all products and services, and knowledge of local city tours and sightseeing places. A relevant degree is preferred, however, hiring employers prefer to hire those having sufficient work experience.
Headline : Responsible for Engaging resort guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant Bar, Front Desk, Business Center, Lounge, etc.).
Skills : Data Entry, Data Analysis, Receptionist, Cash Handling, Microsoft Office.
Description :
Responsible for all administrative duties, including reviewing and completing reports as well as overseeing front desk team to make sure such reports are completed properly.
Oversaw all staff members at front desk, bellman, and restaurant during absence of the Food and Beverage Director.
Arranged all amenities for Hilton Honor, Sales, Long term guests, and corporate VIPs.
Performed pre-arrival, check-in, and checkouts for all guests/groups.
Worked closely with the sales team to ensure all groups and meeting spaces are organized and set up properly to ensure flawless execution.
Followed up/contact all Long Term VIPs to make sure we have exceeded their expectations during their stay with us.
Followed up with Guest Assistance and make sure all corporate reported issues have been resolved and responded to.
Experience
5-7 Years
Level
Executive
Education
BA In Business Administration
Guest Service Ambassador Resume
Objective : Relevant experience work in in retail, restaurant and child/home care work. These positions have prepared me in the manner of time sensitivity, the importance of accuracy, and the proper way to interact with people of all kinds of personality. Ultimate goal is to find a rewarding position that allows me to grow in the company and so I can also provide for my family.
Skills : Microsoft Office, SirsiDynix Workflows, A/V & General Computer Setup, Spanish, American Sign Language.
Description :
Made sure things were stocked and ready to use.
Made people feel at home.
Responded to Trip Advisor/SALT comments to assure our past and future guests that customer service and their opinions are paramount to the organization.
Greeted and registered guests and issued room keys.
Processed guest payments for room charges, food and beverage charges and phone charges.
Recommended top dining and entertainment options for guests in the Rapid City and surrounding areas.
Processed credit card transactions during the checkout process.
Experience
2-5 Years
Level
Junior
Education
GED
Guest Service Ambassador Resume
Objective : Responsible for Gathering, summarizing, and providing local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities.
Skills : Microsoft Office ,world,online Search ,Proficient In Computer Networks, And Other Information.
Description :
Greeted all guests in a courteous and professional manner.
Greeted guests and patrons as they arrive.
Accepted reservations over the telephone, through emails and in person.
Answered queries regarding the hotel's services, charges, dining facilities, sports facilities and travel directions.
Referred guests to appropriate departments to resolve complaints or provide suggestions.
Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
Managed accurate accounting of all rooms.
Experience
2-5 Years
Level
Executive
Education
GED
Guest Service Ambassador Resume
Objective : Seeking a Guest Service Ambassador position in the hospitality industry focusing on operations, customer service, and to be in a position to advance.
Skills : Office, Outlook, Windows.
Description :
Greeted, registered, and assigned rooms to guests of hotels.
Monitored room availability using OnQ.
Followed all standards and procedure for AAA Five Diamonds and Forbes Five Stars.
Promoted Hilton Honors program.
Verified guests credit, and establish how the guest will pay for the accommodation.
Contacted housekeeping or maintenance staff when guests report problems.
Made and confirmed reservations.
Experience
2-5 Years
Level
Executive
Education
BA In Leadership & Management
Guest Service Ambassador Resume
Summary : Responsible for following all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain the confidentiality of proprietary information, and protect company assets.
Made sure that everyone that comes to the ballpark has the best day.
Helped them find their seats, find what they need, and answer all the questions they have.
Kept records of room availability and guests' accounts, manually or using computers.
Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
Made sure all tables are clean and perform light cleaning duties.
Resolved or informed manager of any problems or complaints that customers have to meet their satisfactions.
Cleaned and maintained lobby and common areas, such as restocking supplies and watering plants.
Experience
7-10 Years
Level
Management
Education
BS In Education
Guest Service Ambassador Resume
Objective : As a Guest Service Ambassador, responsible for Welcoming and acknowledging all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Skills : Microsoft Office, Cash Handling, Packaging, 10-Key, Customer Service, Teacher's Aide, Copy Machine, Windows 7, Windows 8.
Description :
Taken customers' orders and provide them with information on ingredients when needed.
Used Restaurant Pro Express (POS) computer screen -10 Key -Greet customer upon their entrance and their arrival at the drive through.
Ensured accuracy of order before serving it to customer.
Assisted with preparing and packing food items.
Operated cash register.
Processed cash or credit cards at the cash register and return change.
Collected dirty dishes and return to the kitchen.
Experience
2-5 Years
Level
Executive
Education
High School Or Equivalent
Guest Service Ambassador Resume
Objective : Seeking a Guest Service Ambassador position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Great Customer Service, Interpersonal Skills, Communication Skills, Cash Handling, Answer Phones, Scheduling Appointments, Data Entry, and Microsoft Word/Excel.
Description :
Responsible for greeting guests and presenting a friendly, positive first impression.
Provided front guest service during large seasonal public events.
Conducted all forms of cashiering duties including wheelchairs rentals, selling admission tickets at Stingray Bay.
Prepared daily deposit of money collected.
Acted as information representative responsible for explaining zoo rules and operation instructions to public on paddleboats, tour guide bus, feeding of giraffes, stingray bay and camel rides.
Ticket taking at Rock the Zoo and Zoolight events.
Worked a flexible schedule on evenings and weekends to support events.
Experience
2-5 Years
Level
Executive
Education
Business Management
Guest Service Ambassador Resume
Headline : Responsible for Developing and maintaining positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other associates.
Skills : Microsoft Office, POS.
Description :
Processed all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
Verified/adjusted billing for guests.
Operated telephone switchboard station.
Ran and checked daily reports, contingency lists, and credit card authorization reports.
Supplied guests with directions and information.
Answered, recorded, and processed all guest calls, requests, questions, or concerns.
Followed up to ensure each has been met to guests' satisfaction.
Experience
5-7 Years
Level
Executive
Education
Bachelor's Of Arts
Guest Service Ambassador Resume
Objective : Guest Service Ambassador with 3+ years of experience in Standing, sitting, or walking for an extended period of time or for an entire work shift, and also Moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance.
Skills : Microsoft Office, Customer Service, Word Processing, Computer Skills, Assistive Technology.
Description :
Greeted park guests.
Collected admission tickets.
Answered any guest questions.
Monitored exits and provided reentry hand stamps for park guests.
Won employee of the month in my department.
Made sure that all guests felt welcome and were satisfied with the level of service they received.
Used Customer Service Teamwork Conflict Resolution.
Experience
2-5 Years
Level
Executive
Education
Bachelor's In Psychology
Guest Service Ambassador Resume
Objective : Actively seeking an administrative assistant opportunity in a demanding, fast-paced multi-tasking office. I attach my resume for consideration for the position of Service Specialist.
Skills : Windows/Mac, QuickBooks, Microsoft Office Suite, Social Networking, Internet Research, Google Adwords, Internet Marketing, Advertising, Cost/Benefit Analysis, Competitive Analysis, Budgeting, Market Strategy, Market Research, Customer Service, Assistant Help.
Description :
Spoken with guests to ensure satisfaction with service, to respond to complaints, or to make conversation.
Made sure that I maintain a very clean and friendly atmosphere, either in my area or any area I may be needed in.
Assisted with change when needed, to cash in ticket vouchers, make sure machines were maintained with paper and were in proper working order.
Paid off jackpots for guests and to make sure we received all the proper information, including any valid ID, addresses.
Made sure our guests know when we have, or are going to have any special promotions, marketing or advertising services.
Arranged transportation for guests/visitors.
Counted and secured bank at beginning and end of shift.
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