Guest Service Assistant Resume Samples

Description :

1. Operated a cash register for cash, check and credit card transactions.
2. Stocked and replenished merchandise according to store merchandising layouts.
3. Priced merchandise, stocked shelves and took inventory of supplies.
4. Cleaned and organized the store, including the checkout desk and displays.
5. Identified potential shoplifters and alerted management.
6. Trained 50+ new sales associates each quarter.
7. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
8. Handled all customer relations issues in a gracious manner and in accordance with company policies.
9. Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

Experience

2-5 Years

Level

Junior

Education

Bachelors

Description :

1. Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
2. Secures payment; verify and adjust billing.
3. Activates and files room keys.
4. Processes all guest requests and relay messages.
5. Print scontingency lists to have a record of all guests in case of emergency.
6. Identifies and explains room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
7. Follows up on any outstanding requests or problems from the previous day receive priority and are resolved.
8. Runs and reviews daily reports/logs.
9. Completes designated cashier and closing reports in the computer system.

Experience

10+ Years

Level

Senior

Education

Associates

Description :

1. Stocked and replenished merchandise according to store merchandising layouts.
2. Priced merchandise, stocked shelves and took inventory of supplies.
3. Cleaned and organized the store, including the checkout desk and displays.
4. Alerted customers to upcoming sales events and promotions.
5. Identified potential shoplifters and alerted management.
6. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
7. Welcomed customers into the store and helped them locate items.
8. Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
9. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Experience

2-5 Years

Level

Junior

Education

Associate

Description :

1. Professionally administeres all incoming calls on multi-line telephone system and ensure phone calls were redirected .Receives mail or correspondence.
2. Opens or reviews correspondence and determines proper disposition.
3. Maintains department supplies and inventories.
4. Tracks status, orders, purchases, and maintains or distributes supplies as needed.
5. Files documents and develops or modifies filing practices, including use of electronic rather than paper records.
6. Coordinates with Architect and Project Manager regarding open Issues and Tasks.
7. Maintains list of Tasks, follow up, and report progress to Architect and Project Manager.
8. Provides administrative support to Architect and Project Manager.
9. Monitors office schedule and prepare for meetings and presentations.

Experience

2-5 Years

Level

Junior

Education

Certificate

Description :

1. Welcomes and registers guests.
2. Handles guests check in and checkout professionally (walk-ins and with reservation).
3. Manages reservation blocking (manual and computerized, individual or group booking).
4. Accommodates room changes.
5. Collects Hotel payments (cash or credit cards transactions, balance sales at the end of the shift, endorse to next shift accurate and detailed sales/ income).
6. Performs night audit cut-off, Tracks sales thru parallel/IFCA system during shift.
7. Books Hotel Transportations, Massage and other hotel services.
8. Responsible in all phone inquiries (outside and in-house calls).
9. Anticipates guests' needs and respond promptly and acknowledge all guests.

Experience

5-7 Years

Level

Executive

Education

Bachelor's

Description :

1. Provides customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
2. Directs and supervises employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
3. Monitors sales activities to ensure that customers receive satisfactory service and quality goods.
4. Instructs staff on how to handle difficult and complicated sales.
5. Assigns employees to specific duties.
6. Enforces safety, health, and security rules.
7. Processes merchandise returns and exchanges.
8. Monitors checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

Experience

7-10 Years

Level

Management

Education

Bachelors

Description :

1. Creates friendly environment.
2. Delivers excellent guest service.
3. Maintains clean workspace free from safety hazards.
4. Organizes set plans and schedules.
5. Plans task and layouts.
6. Performs other job-related duties assigned by management.
7. Managed team members including cashiers, guest service, food avenue, cart attendant and brand attendant.

Experience

2-5 Years

Level

Junior

Education

BS I

Description :

1. Greeted each guest as they entered the gift shop to go into our marine mammal facility, explain each of the programs/swims that we offer to our guests in addition to the daily shows that are performed, then signed each guest up for their program, entered their information into the computer, collect the admission fee, go over the swim details, wish them a wonderful time and let them into the park.
2. Responsible for counting my own money drawer at beginning and end of each day, balancing the cash against the end of day report.
3. Turned on each of the televisions so guests may watch the different swim programs, help straighten up items in the gift shop during slow season.
4. Assisted the Photo Department when needed, going out on the swim docks and photographing the guests doing their swim program with our marine mammals.
5. Able to keep the flow of people moving smoothly to get everyone outside in time to see our daily shows, and handle any type of unsatisfied complaints/problems the guests may have had.
6. Put a smile on the owners face, every day, kept the guests happy, and got along with every co-worker as if they were family.
7. Operated a system called Resqwest on our computers, which is mainly used in the hotel industry as well as entertainment park facilities.

Experience

5-7 Years

Level

Executive

Education

Certified

Description :

1. Assists in overseeing the day-to-day operations of our DC Store, ensuring all guests receive superior service, ensuring all staff is working productively and professionally.
2. Works with the management, will work with sales/service team to empower and support them in working together, driving sales/productivity.
3. Assists Management with day-to-day problem-solving/conflict resolution.
4. Supervises Sales/Service Staff, and oversee daily scheduling of reservations by concierge staff.
5. Takes an active role in Inventory Maintenance, ensuring all service and sales inventory is accurately accounted for.
6. Effectively controlled the release of proprietary and confidential information for general client lists.
7. Ability to read instructions and reports, then enter information into computer.

Experience

10+ Years

Level

Senior

Education

Accounting

Description :

1. Answered customers' questions and addressed problems and complaints in person and via phone.
2. Built customer confidence by actively listening to their concerns and giving appropriate feedback, Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
3. Communicated store policy violation to the leadership team in a timely manner.
4. Offered direction and gave constructive feedback to motivate team members.
5. Built and maintained effective relationships with peers and upper management.
6. Processed merchandise returns and exchanges.
7. Responsible for closing the registers and collecting cash, checks, and credit card slips and deliver to the cash office.
8. Prepared all registers for the next business day.

Experience

7-10 Years

Level

Consultant

Education

Diploma