Guest Service Team Lead Resume Samples

Description :

1. Excelled in exceeding daily credit card application goals.
2. Achieved high sales percentage with consultative, value-focused customer service approach.
3. Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
4. Trained 20+ new employees quarterly.
5. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
6. Created new processes and systems for increasing customer service satisfaction.
7. Cross-trained and provided back-up for other customer service representatives when needed.
8. Worked as a team member performing cashier duties, product assistance and cleaning.
9. Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales by 100%.

Experience

5-7 Years

Level

Executive

Education

Bachelor's

Description :

1. Manages all cashiers, cart attendants, photo team members, and guest service team members.
2. Assists with motivating, coaching, retention, and resolving work production issues.
3. Ensures that everyone is providing great guest service while driving conversion and accessory attachments with Target's fundamental goal being every guest is to leave highly amazed.
4. Maintains proper ordering for front end and store needs.
5. Processes all store donations that went towards the community.
6. Manages a team which includes scheduling, motivating, coaching, retention, and resolving work production issues.
7. Maintains proper ordering as well as tracking sales.
8. Provides guests with great customer service.

Experience

2-5 Years

Level

Junior

Education

Associate

Description :

1. Manages cashier staff, guest services, photo lab staff, and the cart attendants.
2. Responsible for ensuring cash drawers have an accurate amount of cash twice daily (morning and evening shifts.) Accountable for overseeing staff duties are completed.
3. Ensures customers, sales, vendors, etc.are updated with up to date order information and timelines.
4. Monitors daily report on cashiers' service speed, guest complaints, conversion percentage, and AAR Score.
5. Manages off-site warehouse staff.
6. Responsible for keeping backroom organized and for making sure aisle were changed on time for new products.
7. Delegates staff members to run daily reports and checked to ensure the accuracy of in-stock store items.
8. Instructs employees to set-up aisle for seasonal products.

Experience

10+ Years

Level

Senior

Education

Administration

Description :

1. Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
2. Provides continual evaluation of processes and procedures.
3. Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
4. Provides statistical and performance feedback and coaching on a regular basis for each team member.
5. Writes and administers performance reviews for skill improvement.
6. Ensures employees have appropriate training and other resources to perform their jobs.
7. Responds to and resolves employee relations issues expressed by team members.
8. Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Developed, coached, and trained full time and part time employees.
2. Managed and cultured over 30 employees.
3. Conducted weekly supply/merchandise orders.
4. Formulated working schedules for employees.
5. Delegated daily goals and tasks.
6. Organizational Schedule appointments for patients.
7. Revitalized merchandise presentations throughout the sales floor.
8. Established a numeric system to control equipment distribution.
9. Coordinated advertising displays and signs.

Experience

5-7 Years

Level

Executive

Education

Management

Description :

1. Cleaned and organized the store, including the checkout desk and displays.
2. Alerted customers to upcoming sales events and promotions.
3. Trained new sales associates each quarter and developed them to meet Target's expectations.
4. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
5. Handled all customer relations issues in a gracious manner and in accordance with company policies.
6. Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
7. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
8. Mentored new sales associates to contribute to the store's positive culture.
9. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

Experience

7-10 Years

Level

Management

Education

Associate

Description :

1. Targets Manage and coordinate the activities of multiple teams of over 40 people.
2. Creates an environment that motivates team members to contribute to personal and team daily goals through leadership, accountability, and fostering a fun workplace environment.
3. Provides direct supervision of team members throughout the day Liaison for the Women, Infants, and Children state benefit program (WIC) at the store.
4. Trains and audits all team members on how to properly accept WIC checks from guests.
5. Walks with the WIC Coordinator to ensure store is up-to-date on WIC minimum stocking requirements Talent Management.
6. Coaches team members on performance and follow-up with formal corrective write-ups, as needed.
7. Creates training schedules, ensure training activities meet business needs, and coordinate with trainers Scheduling.
8. Creates schedules for five departments based on business requirements to ensure adequate staffing during peak and non-peak hours Hiring.

Experience

2-5 Years

Level

Junior

Education

Bachelors

Description :

1. Recruits, Interviews, Hires, train and supervise a team that responds quickly to guests' needs, questions or issues, eliminate guest wait, supervise a team that offers fast, fun and friendly service to guests, plus keeps check lanes, the parking lot, food service area, restrooms and guest service areas properly signed, clean and organized.
2. Sets up all the cash registers for sales.
3. Takes down all cash registers and prepares the checks as well as the cash for deposits.
4. Target's Protection Specialist Presence of a uniformed Security Officer at Target store establishes the guest's sense of safeness and security.
5. Addresses all theft and fraud issues, reducing merchandise shortage through receipt checks, alarm responses and monitoring all security systems.
6. Tracks theft trends.
7. Maintains in working order CCTV.
8. Repairs and re-locates CCTV cameras.
9. Assist in the apprehensions.

Experience

5-7 Years

Level

Executive

Education

Bachelor's

Description :

1. Responsible for distributing and securing the daily cash in all 24 registers.
2. Scheduled team member's schedules and breaks.
3. Maintained cleanliness of team member's work areas per company and state guidelines.
4. Hired, supervised and trained cashiers, guest service employees, and cart attendants.
5. Resolved guest concerns and needs.
6. Successfully limit monetary fines by insisting team members follow the rules and guidelines set forth by Target headquarters.
7. Included the restriction of beverages, handbags, and cell phones at the checkout lanes.
8. Included the safety guidelines were being met by all team members.

Experience

10+ Years

Level

Senior

Education

Certificate

Description :

1. Manages customer service employees.
2. Supervises opening and closing procedures.
3. Assigns and balances cash drawers at the beginning and end of shifts.
4. Supports associates and other department managers in the operation of cash registers.
5. Trains new employees and associates from other departments on how to operate cash registers and the telephone system, including proper procedures.
6. Soughts out and completed projects in other departments during periods of slow sales activity; stocked merchandise, changes prices, re-set product displays.
7. Resolves escalated customer service issues.
8. Collaborates with other store departments to assign various tasks for customer service associates.
9. Communicates performance feedback about store associates to store management.

Experience

2-5 Years

Level

Junior

Education

Bachelor's