The Head Teller job description calls for a person who not only manages the daily operations at the teller counter but also manages and supervises the overall teller team. The essential duties and tasks are mentioned on the Head Teller Resume as follows – overseeing the other tellers at the bank, maintaining cash drawer, and balances; searching for the cause of over or under balances; training new tellers, handling difficult or irate customers, providing access to safety deposit boxes and vaults; replenishing ATM machines and carrying money to the vaults.
Those seeking this position must demonstrate the following – ability to handle and operate the ATM machine, a strong sense of responsibility, supervisory skills, willingness to handle a large number of figures, and proficiency in denomination recognition and rendering changes exactly. Most of the jobs are given to those possessing a degree in finance or business.
Objective : Head Teller with 21 years of management and over 35 years of experience in meeting the public. Able to enhance company profitability, instill enthusiasm, and boost morale among employees.
Skills : Word, Excel, and Power Point Operating systems: Quick Books, Auto CAD, and Drake.
Description :
Managed and supervised all functions of the teller line.
Provided leadership, plan and organize daily activities.
Performed routine audits on teller drawers, conduct monthly internal audits of branch activities to verify all required compliance is being met.
Coordinated the shipping and ordering of branch cash supply to sufficiently meet customer needs.
Operated cash drawer efficiently while providing superb service to customers.
Trained new employees and work with the team in continuing compliance and product knowledge.
Assisted management and partners to successfully meet branch sales goals by cross-selling and making customer referrals.
Experience
0-2 Years
Level
Entry Level
Education
Diploma
Head Teller I Resume
Objective : To obtain employment that entails a variety of responsibilities with a growth-oriented organization that will allow me to utilize my experience and training to meet the company's goal as well as allowing me the opportunity for professional and personal growth.
Skills : Customer Service, Microsoft Office, Telephone Skills, Supervisory Skills, Customer Satisfaction, 10 Key By Touch.
Description :
Provided support to the Branch Manager to ensure operational and service quality.
Provided supervision and support to the tellers to ensure that the staff provides maximum customer service in a professional manner.
Monitored and trained the teller staff in supporting all bank marketing efforts and cross-sell products.
Responsible for ensuring compliance of all policies and procedures affecting the day-to-day operations.
Performed related duties as required to assist in achieving branch goals.
Provided quality, accurate and timely customer service involving daily processing of financial transactions in a retail environment.
Handled a cash drawer and ensuring proper control of cash drawer.
Experience
2-5 Years
Level
Junior
Education
AS In Business Administration
Assistant Head Teller Resume
Summary : Experience as a head teller in a fast-paced financial environment. Organized and detail-oriented teller with two years of cash handling and customer service experience. Understanding of general accounting and finance concepts. Excellent interpersonal and communication skills. Have a high volume experience with computer and window based systems. Use to working long shifts and weekends. Ability to cross-sale products and services.
Skills : Microsoft Word, C, Customer Service, Banking.
Description :
Accountable for guiding daily activities on teller line.
Recorded teller difference reports and delivered appropriate action plans.
Attended to monthly evaluations guaranteeing concurrence with bank and federal regulations.
Charged with managing day to day branch proceedings in absence of branch manager.
Asked to participate in branch wide initiative to review current policies and procedures.
Directed new members to advance proficiency and improve efficiency.
Ordered and validated cash deliveries, and shipments.
Experience
7-10 Years
Level
Management
Education
Master of Science
Head Teller/Cash Officer Resume
Objective : Dedicated, focused, and excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals.
Skills : Computer programming skills, word processing, operating tools, Problem-solving, time management leadership, communication.
Description :
Balanced daily cash deposits and bank vault inventory with a zero error rate.
Trained employees on cash drawer operation.
Adhered to European American Bank's security and audit procedures.
Researched and resolved customer issues on personal savings, checking, and lines of credit accounts.
Examined checks for identification and endorsement.
Processed treasury, tax, and loan payments.
Reported daily averages and shortages to the operations department.
Experience
0-2 Years
Level
Entry Level
Education
Business Office Management
Head Teller/Supervisor Resume
Headline : Highly experienced customer service professional. Able to make decisions quickly and independently with minimal supervision. Excellent communication skills, written and oral. Highly experienced customer service professional.
Skills : Microsoft Office, Customer Service, Telephone Etiquette, Office Skills, Data Entry, Secretarial, Microsoft word, Typing, Communication, Medical Terminology, Team Building, Supervising, Trainer.
Description :
Accepted commercial and personal deposits, loan payments, checking and savings account withdrawals.
Maintained and balanced an accurate cash drawer at all times.
Answered customer inquiries and referred customers to the proper service area for issues that could not be resolved at the teller line.
Promoted the bank's products and services.
Politely assisted customers in person and via telephone.
Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Asked open-ended questions to assess customer needs.
Experience
5-7 Years
Level
Executive
Education
Graphic Design
Head Teller/Teller Resume
Headline : Responsible for Representing the bank in a professional, courteous manner to customers, associates, vendors, and the public, Participating in and promoting the bank’s various marketing efforts.
Ensured exceptional levels of customer service were met and maintained.
Supplied tellers with coins and currency as needed.
Handled single control vault, Maintain workflow and handle tellers' scheduling.
Successfully managed teller differences within the allotted budget per store and tracked via spreadsheet daily.
Ensured effectiveness of internal and external communications.
Provided effective and timely reporting to management, staff, bank operating units, and external authorities as required.
Met with branch staff on regular basis.
Experience
5-7 Years
Level
Executive
Education
BS
Head Teller Resume
Summary : To secure a Head Teller position with a well-established organization with a stable environment that will lead to a lasting relationship in the field of customer service. To obtain a position that will enable me to use my strong organizational skills, customer service background, and ability to work well with people.
Skills : MS Office, Operating Skills, Customer Service.
Description :
Directed daily banking activities and supervised 4 tellers.
Ensured that all financial transactions were completed in an accurate and timely manner and in accordance with all bank policies and procedures.
Developed a thorough knowledge of all products and services available to customers.
Identified customer needs and recommended applicable products and services.
Performed daily customer transactions and maintained proper activity in accounts.
Provided financial solutions that met the client's needs and goals.
Opened new accounts utilizing the Company database.
Experience
10+ Years
Level
Senior
Education
Diploma
Head Teller Resume
Objective : Experienced, self-motivated business professional seeks a position where excellent administrative, customer service and ethical conduct skills can be utilized to reach organizations/business operating performance goals. Efficiency, accuracy, productivity, and time management skills are emphasized.
Skills : Banking 10 years, Monitoring SKils, Customer Service.
Description :
Performed full-service banking transactions in compliance with legal requirements and bank policies and procedures Provided accurate, friendly customer service in a timely fashion.
Performed teller functions including balancing cash and other daily transactions.
Achieved sales and referral goals by actively cross-selling and referring customers to proper bank staff for additional bank products, services, and sales campaigns.
Maintained currency and coins under prescribed limits.
Adhered to bank security policies and maintained the confidentiality of bank records and client information.
Demonstrated effectiveness in managing operational requirements and procedures and applied a high degree of accuracy to process transactions in a timely manner.
Responsible for teller performance evaluations, performance issues, new hires, transfers, etc.
Experience
2-5 Years
Level
Executive
Education
Diploma
Backup Head Teller Resume
Summary : Responsible for Seeking out and participating in community events and sales opportunities, and also Building cooperative and effective relationships with other bank units.
Skills : Proficient with Microsoft Word, Interpersonal Skills, Monitoring SKills.
Description :
Responsible for managing the day-day activity in a high-volume teller line.
Managed teller station cash balances, vault records, cash supply, inventory of negotiable instruments.
Oversaw large cash transactions, internal/external currency transfers.
Ensured daily balancing of each teller station at close of business and all monies secured according to the procedure.
Oversaw high-quality operation of branch environment (ATMs, teller equipment, etc.).
Handled transactions over individual teller limits while adhering to authority guidelines.
Performed regular teller duties as workflow dictates.
Experience
10+ Years
Level
Senior
Education
BA In Finance
Head Teller Resume
Summary : Responsible for Participating in the scheduling of tellers regarding workdays, days off, vacation, lunches, and breaks, Maintaining efficient operation of teller line, ensuring supplies are stocked and all equipment is working, and also Following up on background duties assigned to tellers.
Skills : Lots of computer skills, Money handling, Customer service.
Description :
Reviewed daily transaction reports and financial data; balanced daily transactions, researched and corrected errors, and ensured accuracy in all reporting.
Controlled the security and movement of cash and coin in the branch: Provided approval for payment checks, ensured an adequate supply of funds on-site, and monitored vault access.
Supervised and coached a team of 4 branch tellers providing account maintenance services to personal and small business bank customers.
Cross-train on sales Deepen client relationships by effectively executing all services and referring to bank products while achieving goals through daily sales activities and branch sales promotions.
Coordinated work schedules and assignment of responsibilities for the teller team.
Trained tellers on job functions, bank processes, and customer service standards.
Served customers as needed, including resolution of complaints and other issues, and worked to ensure the day-to-day delivery of a great customer experience.
Experience
10+ Years
Level
Senior
Education
Associates In Business
Head Teller Resume
Objective : Detail-oriented and driven Banking/Financial Aid Advisor professional successful at cross-selling financial products and services. Hardworking and outgoing team member versed in cash handling processes and management principles. Highly organized and meticulous with expertise in problem-solving and managing daily office functions by offering excellent communication and computer skills.
Provided leadership, conflict resolution, process improvement and communication to the teller line.
Educated team members on identifying sales opportunities and referring customers to appropriate store employees or business partners to achieve both store and individual sales revenue goals.
Facilitated the recruitment and hiring of staff using the company's core values and performance indicators to drive the process.
Encouraged, mentored, and coached team members in their professional development.
Implemented reward incentives to ensure that quarterly sales goals are achieved and maintained by staff.
Managed the company's operational standards to ensure satisfactory rates on quarterly store audits.
Managed teller paid time off (PTO) within the PTO staffing model requirements.
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