Healthcare Administrator Resume Samples

Description :

1. Assisting the in-patient administration, preparing and conducting the in-service training.
2. Maintaining the patient confidentiality with written and verbal information, per HIPAA requirements and tracking the certification of staff.
3. Providing the emergency medical treatment in a hostile and non-hostile work environment.
4. Providing lifesaving skills to patients in a hospital setting, training and exercise environment.
5. Ensuring that all staff upholds the code of conduct and code of ethics, complying with laws and regulations while meeting performance metrics.
6. Demonstrating the ability to collaborate, communicate, set priorities, and organize work in order to meet deadlines; while ensuring compliance with established policies and regulations within the department.
7. Ensuring safe care to patients, adhering to policies, procedures, monitoring, and standards within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.

Experience

10+ Years

Level

Management

Education

BS

Description :

1. Supervised the family medicine clinic, managed schedules for 130 physicians/residents and 3.5 beneficiaries. Successful in optimizing delivery of care by electronic charting systems and continuously measuring performance metrics.
2. Oversaw and updated training for 200+ staff members, meeting air force regulations consistently.
3. Assisted with administrative duties by scheduling appointments, initiating telephone consultations, and verifying patient eligibility for patient care and treatment.
4. Created/managed schedules for 130 physicians/residents, providing appointment availability within 24 hours/achieving 100% customer satisfaction.
5. Incorporated the clinic's new training program, ensuring HIPAA, BLS, and the other medical training was kept up to date for 200+ staff members.
6. Maintained and monitored the supply of medical equipment, tools, documents, and other accessories.
7. Managed day-to-day office activities, scheduling appointments, monitoring/directing telephone consults, verifying patient care eligibility, checking-in patients, monitoring front desk staff.
8. Served as mentor and trainer to new hospital employees on software, policies, and procedures within the clinic.

Experience

10+ Years

Level

Management

Education

BS

Description :

1. Responsible for the administration of the daily business operations of the dialysis clinic.
2. Responsible for healthcare data analytics, pre-authorization, insurance verification, COB, referral request.
3. Managing the profit and loss and other related financial aspects for the center ensuring optimal facility operations.
4. Managing the quality of overall provision of patient care and safety in alignment with regulatory agencies.
5. Coordinating all aspects of patient care from admission, discharge, and kidney transplant for the patient.
6. Ensuring the provision of education to the patient and family regarding access care including medical instructions.
7. Addressing patient concerns, issues, grievances, and questions including the review of patient satisfaction surveys.
8. Developing and communicating efficient and timely patient schedules to ensure maximization of facility efficiency.
9. Managing the facility compliance with federal, state laws and all state agency regulations (CMS, AHCA, and OSHA).
10. Assisting as needed with patient workflow, monitoring pre, intra, and post, procedures as appropriate.

Experience

2-5 Years

Level

Junior

Education

College

Description :

1. Managing the tracking and monitoring of annual exams, immunizations, profiles, the Line of Duty (LODs), medical evaluation board and emergency medical technician sustainment.
2. Conducting performance appraisals and providing performance feedback, reviewing and providing direction, document verbal and written coaching level corrective actions, as needed.
3. Utilizing the Armed Force's Health Longitudinal Technology Application (AHLTA) to track patient’s Electronic Medical Records (EMR), medical readiness, appointments, registration, accounting billing, admissions/discharge/transfers.
4. Exceeded the requirements as the unit prevention leader by testing 135% of personnel trained and administered onsite testing for personnel to administer drug testing for unit personnel.
5. Planning and facilitating the activities for drug/alcohol awareness program quarterly.
6. Consistently complying with applicable laws and regulations and ensure facility adhere to Medicare and Medicaid regulations.
7. Professionally and courteously scheduling and verifying the patient appointments, and registered patients.

Experience

10+ Years

Level

Consultant

Education

MS

Description :

1. Providing leadership that fosters collegial relations among matrix departments, staff, and physicians, and ensuring the quality service.
2. Charged with process assessment and analysis. Analyzing the processes to determine areas for improvement, increased efficiency and cost reduction.
3. Monitoring and reporting the program metrics to ensure goals are met. Maintaining the appropriate scorecards.
4. Analyzing operations and labor management metrics and outcomes. Actively participating in outstanding customer service and accepting responsibility in maintaining relationships that are equally respectful to all.
5. Developing and overseeing the infrastructure designed to optimize quality, practice operations, clinical affairs, and stewardship.
6. Establishing procedures to monitor the results of delegations, assignments, or projects, taking into consideration the skills, knowledge, and experience of the assigned individual and characteristics of the assignment or project, demonstrating proactive communication skills.
7. Managing the improvement review process, implementation and transition control plans.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Responsible for staff development, orientation, in-service education, continuing education and evaluation.
2. Ensuring coordination of patient care with all interdisciplinary team.
3. Preparing, ensuring, and maintaining conditions of participation in compliance with HIPAA,  state, HCHAPS, JCHAO surveys.
4. Coordinating and ensuring the timely implementation of corrective action plan and control to meet requirements of the department of health services.
5. Directing and monitoring organization performance improvement activities.
6. Liaisoning between management, clinical staff, patient and the community.
7. Resolving problems and decision making on patients and employee grievances.
8. Revising and implementing policy and procedure in accordance with local, state, and federal laws regulations.
9. Developed a successful marketing campaign for recruiting healthcare providers and clients.

Experience

10+ Years

Level

Management

Education

BS

Description :

1. Responsible for measuring/assessing clinical business activities with an emphasis on improving clinical product line performance.
2. Supporting 28 professional staff generating 40,000 outpatient visits annually for 5,737 enrolled beneficiaries.
3. Oversaw a $5.5m HVAC project, managed a 9-month schedule and saved the medical group $360k per year in energy costs.
4. Supervising 20 employees: 10 active duty, 4 civilians, and 6 contractors.
5. Overhauled medical groups referral process, tracked 4,587 consults, ensured safe and specialized care for 5900 patients.
6. Led $8m Tricare service center, 100% of bills $400k of services settled.
7. Responsible for planning, coordinating, and scheduling disaster team training for 17 teams.
8. Handpicked by the medical group commander to serve as an executive officer to oversee all clinic operations.
9. Wrote, edited, and routed a 259-page medical contingency response plan to ensure emergency medical operations for 5000 active duty members.

Experience

7-10 Years

Level

Senior

Education

MBA

Description :

1. Managed 4 ARNPs and provided the best quality of care for the elderly who reside in adult family homes, assisted living facilities and private homes.
2. Completed all orders including mobile x-ray orders, mobile lab orders, hospice and home health orders, oxygen.
3. Helped with the medical records end of the company as well as refilling all prescriptions that pharmacies request.
4. Assisted in recruiting adult family homes and assisted living facilities to use the services.
5. Performed the verification of insurances that include Medicare and Medicaid along with private.
6. Assisted in the patient assistance sign-ups through major insurance companies and prescription refills.
7. Helped organize open houses and clinic tours. Registered patients and answered questions based on the patient request.
8. Worked closely with insurance companies and assisted in referral coordination.
9. Helped manage a clinic run a dispensary. Assisted in helping the clinic run a smoking cessation class.

Experience

7-10 Years

Level

Senior

Education

BS

Description :

1. Managing the health services activities, including plans and operations, managed care, human resource management, logistics management, patient administration, budgetary and fiscal management, medical manpower, medical facility management, biometrics, medical recruiting, and aeromedical evacuation.
2. Directing the hospital accreditation program and management improvement studies.
3. Formulating, interpreting, and implements policy. Planning and organizing the activities associated with peacetime and wartime health services administration, such as manpower, medical logistics, medical food service, hospitalization and aeromedical evacuation of patients, medical facilities repair, maintenance, construction, modification, and housekeeping, equipment maintenance and repair, information systems, clinical engineering, inpatient and outpatient records, and morale and welfare services for patients and medical personnel.
4. Coordinating the health services programs. Coordinating with comptroller, civil engineering, civilian and federal agencies, and other air force functions and activities to execute health services programs.
5. Advising the medical professional staff and other staff health services officers on administrative matters pertaining to health services programs.
6. Maintaining liaison with civilian, military, and other federal activities to keep current in areas of interest to health services administration.
7. Managing three departments, responsible for the operations of logistics, equipment, facility management, medical records, Tricare operations, patient administration, and medical readiness/emergency management.

Experience

5-7 Years

Level

Executive

Education

MS

Description :

1. Maintaining open communication and confidentiality with patients and referrals and protect families values by keeping collection information confidential.
2. Serving and protecting the hospital community by complying with professional standards, hospital policies, and procedures, federal, state, and local requirements.
3. Educating the organization on healthcare management standards and practices.
4. Ensuring the strict compliance of staff with clinical Standard Operating Procedures (SOPs) and administrative protocols.
5. Supervising the staff ensuring adequate adherence to clinical protocols and participation in mandatory training courses.
6. Managing and supervising the medical department in the correctional setting.
7. Supervising approximately 25 nursing staff. Managing, training and educating nursing staff on proper procedures for caring for the inmate population.
8. Solving and documenting problems and convey information to the appropriate staff member to improve workflow.

Experience

2-5 Years

Level

Entry Level

Education

MBA

Description :

1. Managed planning, coordination and administrative responsibility of all disciplines relative to direct.
2. Operation of the center including clinic operations. Facilitated daily meetings with staff, participant/caregiver, care issues, conflict resolution and co-facilitate interdisciplinary team meetings and another related client follow-up.
3. Served as chief administrative authority for center and clinic.
4. Select, supervise, evaluate, counsel and terminate employees as per established policies and procedures.
5. Develop and monitor center budget with direct responsibility for cost containment and effective utilization.
6. Familiar with managed care principles and practices including long-term managed care and assisted.
7. Director of health information management - HIPAA privacy officer - ICD 10 project manager.
8. Communicates with administrator/DQM/CFO any issues that involve the department that can impact a change or development of a PP.
9. Electronic medical record implementation and on-going re-education of physicians and nursing staff.

Experience

7-10 Years

Level

Management

Education

MBA

Description :

1. Assisted and supported management and the leadership team with handling and resolving benefits issues.
2. Served as point of contact for all employees concerning issues related to employee benefits, and functioned as the primary contact for plan vendors and third-party administrators.
3. Created and maintained filing systems for HIPAA compliance.
4. Subject matter expert on union contracts and negotiations.
5. Administer annual open enrollment to employees/retirees, training, and development for the benefit of staff members.
6. Administered employee benefit programs including group medical, dental, vision, prescription, disability, group life, add, and flexible spending account programs for 17,000 individuals in multi-states.
7. Processed enrollments, cobra, terminations, life events, beneficiaries, accident, and death claims.
8. Maintained the HRIS system (Oracle/SAP/Lawson) with active and retiree benefit information.
9. Mediator between the employees/retirees and benefit TPA in regards to claims adjudication.

Experience

10+ Years

Level

Senior

Education

MBA

Description :

1. Specializing in patient advocacy, consulting, practice management, business development, and healthcare administration.
2. Educates patients on their patient rights and resolves family complaints.
3. Documents complaints by listening to the patient and patient family concerns.
4. Resolves complaints by directing them to a physician, supervisor or hospital representative with facts for resolution.
5. Prepares informative manuals and training guides to assist healthcare organizations in managing the healthcare system more efficiently and effectively.
6. Manages and oversees operational budgets with sound financial knowledge.
7. Conducts organizational studies and evaluations and researches possible solutions to problems.
8. Critically observes and communicates with employees and managers on organizational issues and provides solutions.
9. Travel franchise owner and professional specializing in both corporate and leisure travel arrangements.

Experience

10+ Years

Level

Senior

Education

BS

Description :

1. Responsible for assisting COO with administrative responsibilities, daily operations, and managing team of medical assistants, interns.
2. Supervisory: train and manage medical assistants in providing excellent customer service to patients, support to health professionals, and correspondence with vendors, reps, and other medical offices.
3. EHR: provide system troubleshooting and training on booking appointments, modifying databases of insurances, co-pays and deductibles, appointment categories, and referring physicians. Manage schedule blocking and administrative account roles.
4. Audit and compliance: internally audit patient charts, report transcriptions, staff processes, and insurance eligibility verification. Ensure compliance with government regulations by submitting PQRS data; researching new laws to develop implementation plans.
5. Staff on-boarding and credentialing: hire medical assistants and interns; review CVS of physician candidates. Ensure successful on-boarding process of new physicians (hr paperwork, complete hospital, and insurance credentialing, electronic health record (EHR) system account creation and training).
6. IT: research and consult on equipment and software upgrades and replacement.
7. Marketing: manage production of commercial and faq video shoots, e-newsletter and facebook and yelp accounts.
8. Billing insurances: troubleshoot billing issues, insurance authorizations and patient accounts.
9. Completed multiple records audit by blue cross and healthcare partners IPA. Currently working on implementing icd-10 training.

Experience

7-10 Years

Level

Management

Education

BS

Description :

1. Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
2. Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
3. Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
4. Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
5. Administer prescribed oral medications, under the written direction of a physician or as directed by home care nurse or aide, and ensure patients take their medicine.
6. Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
7. Accompany clients to doctors offices or on other trips outside the home, providing transportation, assistance, and companionship.
8. Direct patients in simple prescribed exercises or in the use of braces or artificial limbs.
9. Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness.

Experience

10+ Years

Level

Senior

Education

UG

Description :

1. Transform an ambulatory health center that offers primary and preventive services in a federally qualified health center- look-alike (FQHC-look-alike). At the present, this is the only FQHC-look-alike Puerto Rico that serves six municipalities.
2. The proposal and federal designation was granted by health resources services administration (HRSA) in august 2017. Also, the health center is recognized by national committee quality assurance (NCQA) level iii.
3. Oversee and ensure compliance with local, state and federal requirements, budget period renewals, audit, financial reports, and any other submissions required for compliance.
4. Conduct public relations activities on behalf of the center to promote its services.
5. Organize the functions of the center through appropriate departmentalization and delegation of duties.
6. Regularly schedule departmental meetings to maintain liaison among departments and/or staff.
7. Developed and utilized change management tools to inspire and engage staff participation and acceptance.
8. Assist chief financial officer in the development of the budget. Responsible for the implementation, monitoring and evaluation of the financial plan and operation budget.
9. Responsible for the management and utilization of the physical and financial resources of the health center.

Experience

10+ Years

Level

Senior

Education

MBA

Description :

1. Provide patient with help moving in and out of bed, bath, and wheelchair, automobile and with dressing and grooming.
2. Entertain, converse with, and read aloud to the patient to keep them mentally healthy and alert.
3. Care for the patient by changing bed linens, washing and ironing laundry, cleaning, and assisting with their personal care.
4. Administer prescribed oral medications, under the written direction of physician and as directed by home care nurse, and ensure patient takes their medicine. Check I.V. Line and ensure that medication is flowing properly.
5. Plan, purchase, prepare, and serve meals to the patient, according to prescribed diets.
6. Accompany patient to doctors offices and on other trips outside the home, providing transportation, assistance, and companionship.
7. Provide patient and families with emotional support and instruction in areas such as preparing healthy meals, living independently, and adapting to disability or illness.
8. Perform a variety of duties as requested by the patient, such as obtaining household supplies and running errands.

Experience

10+ Years

Level

Senior

Education

UG

Description :

1. Conducted recruitment and onboarding of numerous surgeons in all specialty areas.
2. Design and implementation of a free standing comprehensive ear nose and throat center with integrated audiology services and expansion of a Jcaho accredited thoracic oncology center.
3. Accomplished the highest patient experience scores across the entire organizational enterprise and 75th percentile performance nationally.
4. Established integrated surgery central call center, resulting in better access, faster response, higher first call resolution and overall higher patient satisfaction.
5. Developed multiple outreach clinic locations with hospital partners providing increased access for specialty surgery services.
6. Determined clinical procedures and access guideline protocols for all surgical specialties to provide improved patient access.
7. Used lean six sigma principles to improve throughput in clinic settings to provide increased workflow and maximize space and staff utilization.
8. Responsible for the integration of departments of cardiology, cardiothoracic, and vascular surgery into the heart and vascular center.
9. Includes an evaluation of all administrative staff, institute training/retraining, restructure to provide seamless support to providers and consolidation of administrative staff.

Experience

2-5 Years

Level

Junior

Education

MS

Description :

1. Successfully implemented change management strategies for merging of 3 divisions and more than 147 physicians.
2. Gathered and analyzed room-utilization data to ensure full use of 61 shared exam/procedure rooms.
3. Oversaw budget compilation and variances for 3 discrete service lines ($30mil).
4. Created business plan to optimize staffing efficiencies and reporting structures.
5. Communicate with members of the medical staff and department heads to resolve company concerns.
6. Manage the finances of the facility, such as patient fees and billing.
7. Facilitate changes to policies or procedures in order to improve operations and abide by Comar/DDA regulations.
8. Worked with patients by checking them into the hospital and directed them to their assigned location.
9. Performed periodic review of clients clinical records, prepared monthly status reports and administered food and petty cash accounts.

Experience

5-7 Years

Level

Executive

Education

BA

Description :

1. Managed office operation and workflow, office staff, including recruitment and performance.
2. Started up a new clinic in Hermosa beach from construction to opening.
3. Ensure compliance with current health care regulations, medical laws, and ethics.
4. Conduct and administer fiscal operations, including accounting, planning, budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.
5. Maintain communication between governing boards, medical staff, and department heads by attending board meetings and coordinating.
6. Plan, implement and administer programs and services in a health care or medical facility, including personnel administration, training, and development.
7. Facilitated creation of a safe and clean living environment for clients through the implementation of all direct services and staff functions.
8. Chaired bi-weekly staff meetings and provided status updates on key activities to clinical management.
9. Supervised staff to ensure adherence to clinical protocols and participation in mandatory training courses.

Experience

5-7 Years

Level

Executive

Education

MBA