A Help Desk Operator is responsible for rendering first-level support to the in-house staff and remote staff. While duties vary from setting to setting, the following are certain core tasks that are mentioned on the Help Desk Operator Resume – responding to and dealing with technical queries; providing customer service to clients; providing recommendations on company application purchases; assisting with installation and configuration of computer systems; upgrading and replacing network hardware and troubleshooting computer problems; supporting workstation software with patches, business applications, operating systems, and internet connectivity.
Job applicants for this role must mention on the resume the following skills and abilities – proficiency in oral and written communication skills; courteous and the ability to solve complaints, working knowledge of computer operating systems; knowledge of computer software; deep knowledge of the industry working. A high school diploma is sufficient to enter this role; as on-the-job training will be provided.
Headline : Seeking to obtain a Technical Support position with a progressive organization to utilize current education and demonstrate system hardware and software abilities to meet business needs, thus assisting in information technology and computer networking.
Skills : Microsoft Office, Business Continuity, Information Security, Risk Assessment, Incident Management, Metrics, Testing.
Description :
Responded to complex technical problems/issues related to hardware, software, and networking via email and phone.
Able to simultaneously support numerous customer bases with a separate policy, procedural, and ticketing requirements.
Assisted customers by remotely diagnosing problems and providing resolutions for technical and service-related issues.
Used troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
Advised/educated customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Identified and provided input on unique or recurring customer problems.
Monitored and tracked issues to ensure accurate resolution.
Escalated more complex customer technical issues to senior-level support.
Experience
5-7 Years
Level
Executive
Education
Associate of Science
Help Desk Operator Resume
Summary : An experienced Help Desk Operator professional is now looking to secure a position as a Customer Service Representative where organizational and office skills are well utilized. Intend to improve, learn, and grow in your career. Will bring responsibility to your company in a long-term capacity.
Notified supervisor and computer maintenance technicians of equipment malfunctions.
Oversaw the operation of computer hardware systems, including coordinating and scheduling the use of computer terminals and networks to ensure efficient use.
Operated spreadsheet programs and other types of software to load and manipulate data and to produce reports Helped programmers and systems analysts test and debug new programs.
Monitored the system for equipment failure and errors in performance.
Cleared equipment at end of operating run and reviewed schedule to determine next assignment.
Recorded information such as computer operating time, problems that occurred, and actions are taken.
Responded to program error messages by finding and correcting problems and termination of the program.
Answered telephone calls to assist computer users encountering problems.
Loaded peripheral equipment with selected materials for operating runs and oversaw the loading of peripheral equipment by peripheral equipment operators.
Experience
7-10 Years
Level
Management
Education
Diploma
Help Desk Operator Resume
Objective : Professional, dependable, reliable, goal-oriented, team player with strong support, telephone and communication skills, seeks a position in a technical environment where current work experience accompanied by degree will afford the opportunity to exercise knowledge and experience.
Skills : Cerner PIC / RCI, PACS, AS/400, Microsoft Exchange, Active Directory, Lync.
Description :
Researched, diagnosed, resolved, or escalated technical and procedural issues from a retail stores environment via phone call, log, and assign tickets as outlined in Department documentation in English.
Communicated, in-market language, to store employees in a manner that is easy to understand and non-technical, utilizing a third party interpreter when applicable.
Took personal accountability to meet service desk operator key performance measurements, actively contribute to meeting the department's shared goals.
Clearly document all issues according to ticket logging and problem management requirements, identify and report improvements by utilizing the department documentation update process.
Received calls from students and faculty who were suffering computer problems.
Performed basic troubleshooting and suggested actions over the phone.
Took and processed orders for additional help or equipment.
Experience
2-5 Years
Level
Junior
Education
Accounting
Help Desk Operator Resume
Objective : Creating PowerShell, VBScript, and Batch Scripts to address automation of business server functions, including but not limited to, backups, cache clearing, workstation user cleanup, etc.
Skills : IT Management, Education, Database Management, Problem Solver.
Description :
Remoted technical support was provided for business customers for email, server, and workstation related issues.
Led a team of 5 Level 1 technicians to ensure non-business customers were addressed in a professional manner.
Provided escalated resource support to the Level 1 and Field Consultant technicians to address any immediate response needs.
Developed router and firewall firmware packages to address firmware upgrades and configuration issues.
Created processes and procedures to guide Level 1 activities concerning technical troubleshooting, virus removal, remote support, etc.
Created PowerShell, VBScript, and Batch Scripts to address automation of business server functions, including but not limited to, backups, cache clearing, workstation user cleanup, etc.
Created and maintained dataflow documentation for the business network router, firewall, and server configurations.
Performed purchasing requests for business customer projects and remained under budget.
Experience
2-5 Years
Level
Junior
Education
BS in Network Administration
Help Desk Operator Resume
Headline : Help Desk Operator is responsible for the overall operations of the Help Desk team. Providing training to help desk staff on new technology and updates to existing tools.
Skills : ICD-10-CM/PCS, CPT/HCPCS, Microsoft Office, HMS/Medhost, All Scripts, Winscribe, 3M Encoder.
Description :
Responsible for answering calls from nurses, doctors, etc., with questions ranging from equipment issues to password resets.
Ran system backups and took down the AS400 every night at midnight.
Ran the daily reports and put them in the interoffice mail.
Responsible for paging technicians and other professionals, depending on the needs of the customer.
Responsible for logging the staff help desk ticketing system.
Assigned appropriate technical support to the IT staff.
Created and corrected password and log-into networks (Outlook, Citrix, and Microsoft).
Experience
5-7 Years
Level
Executive
Education
Associates in Applied Science
Help Desk Operator Resume
Summary : Dependable, self-sufficient Help Desk Operator professional with strong analytical and communication skills. Having 10 years of experience in Information Security, 8 years in Continuity of Business, and a background in customer service. Experience in business continuity includes business recovery and contingency planning, crisis and incident management, disaster recovery exercises, testing, and employee preparedness and awareness.
Assisted users with hardware, software, and connection issues over the phone.
Assisted users with hardware, software, and connection issues on site.
Installed required software on both newly and previously purchased machines.
Participated in upgrading Operating System for entire network area.
Performed routine command - wide system and hardware audits.
Answered help desk calls concerning problems with network access, password resets, physical problems with co-worker's personal computers.
Worked out in the field to fix a co-worker's personal computer.
Trained and worked as a Certified Network Engineer with Novell Networking.
Experience
7-10 Years
Level
Management
Education
BS in Information Technology
Help Desk Operator Resume
Objective : Detail-oriented Help Desk Operator professional with extensive experience in telecommunications, retail, and customer service. Troubleshoots highly technical issues with ease and patience. Hardworking, self-motivated, problem solver. Comfortable while operating in a wide range of platforms and environments.
Skills : Project Management, Problem Solving, Disaster Recovery, Information Security, Microsoft Office Suite, As400, Management, CRM.
Description :
Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
Installed software, modifies and repairs hardware, and resolves technical issues.
Identified and solve technical issues with a variety of diagnostic tools.
Activated accounts for hospital staff and users.
Set up hospital staff workstations PCs, phones, and laptops.
Assisted in discovery, research, and resolution of technical issues, while providing hands-on support by visiting users' locations to determine and diagnose issues that could not be resolved over the phone or through remote assistance.
Reset passwords, helping create service tickets for faculty and staff technical problems.
Assigned service tickets to technicians.
Experience
2-5 Years
Level
Junior
Education
BA in Social Science
Help Desk Operator Resume
Objective : Self-motivated, results-oriented leader with extensive experience in operations management, quality, and compliance management, and business process improvement (BPI). Creative problem-solver with the ability to develop business plans and metrics and manage them for impact and results. Excellent analytical, organizational, and communication skills.
Skills : Juniper, Microsoft Windows Server 2000, 2003, 2008, 2012, Epic Print Servers, Epic Citrix Management, Citrix Xenapp, Infrastructure Management, Network Administration/Engineering.
Description :
Monitored the operation of computer systems in conjunction with a variety of peripheral equipment.
Generated and distributed reports, run batch processing jobs perform shutdown procedures, observe equipment, both Data Center, network, and end-user, for problems, and corrects problems according to prescribed instructions.
Provided telephone and in-person support to system users regarding hardware and system application problems.
Provided switchboard coverage.
Monitored backup jobs.
Achieved a high level of productivity handling technical calls daily.
Played a key role in diagnosing technical hardware and software issues.
Provided support for the network, help desk, client/server environments.
Experience
2-5 Years
Level
Junior
Education
Diploma
Help Desk Operator Resume
Objective : Seeks to obtain a challenging position as a Customer Service Representative or related position in Public Relations offering excellent customer care and/ or service, complete office support demonstrating knowledge, skills, professional experience in a team and results-oriented organization.
Skills : Customer Service, MS Office Suite.
Description :
Troubleshot and triaged for software applications in a hospital environment.
Ran daily back up systems.
Handled emergency requests and general client support.
Set up RMA's for dual adapter express card products in a timely manner.
Managed calls from corporate companies using bugfix software.
Guided users on how to use Microsoft Office based on their individual needs.
Answered user inquiries regarding computer software or hardware operation to resolve problems.
Referred major hardware or software problems or defective.
Experience
2-5 Years
Level
Junior
Education
HS
Help Desk Operator Resume
Summary : Would like to obtain a full-time position as a Help Desk Operator. Have eleven years of experience as a Registered Nurse in a staff nurse capacity, as well as a supervisory capacity, and have a great deal of experience drawing blood from difficult patients due to prematurity, drug use, or disease process.
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