A Help Desk Tier is a support specialist who is accountable for providing technical assistance and support related to computer systems, hardware, and software. A well-drafted Help Desk Tier Resume mentions the following core duties – taking responsibility for answering queries and addressing systems and user issues; training users on basic system and computer functions, monitoring and responding quickly to incoming requests, maintaining computer systems and acting as support, maintaining user PCs, including upgrades, and configuration; assisting with onboarding of new users, keeping inventory of all equipment, software, and license users; and upgrading PC Software.
To work in this position, one needs to have a good understanding of the daily system performance, have the ability to troubleshoot customer’s problems, and possess a strong awareness of computer systems, PC repair, and network management. While a college degree is not required, possessing a relevant diploma is mandatory for entry-level positions.
Headline : To be part of a team that helps and contributes to the company's goals and development. To share the knowledge that I have and also learn and gain more experience, Working collectively with the domain admins and other OU administrators. Troubleshooting Defense Biometric Identification System (DBIDS) application used at air force bases for entry and assisting bases troubleshoot.
Skills : Virtualization, Security, System Administration, Active Directory, Exchange Server.
Description :
Enterprised Active Directory (EAD) is the Information Technology Platform used by all USDA organizations.
Created/ deleted/management of objects, i.e., local user accounts, groups, workstations, servers, printers, etc.in their OU hierarchy.
Maintained and administered Active Directory Services environment to ensure Single Sign-On capabilities for key applications.
Regularly performed housekeeping duties to keep OU hierarchy clear of stale, unused, expired, and objects no longer needed.
Processed requests for group drive mappings via login script.
Created new computer accounts and join to directory services.
Planned and executed of tasks related to the evaluation of Active Directory based initiatives (Upgraded Versions, Third-Party Solutions, and Integration with additional Enterprise Systems).
Experience
5-7 Years
Level
Executive
Education
Certificate In Cryptologic
Help Desk Tier Resume
Headline : Customer focused Help Desk Tier professional with ability to provide superior technical support at all levels. With more than 14 years', experience identifying, troubleshooting, migrating/imaging, repairing complex applications, networks, mobile devices, servers, and computers. I have excellent experience in customer IT Desktop Support with Macs and Windows, Remote/Phone Support & ; Level 2/3 Help Desk support.
Skills : Networking, Troubleshooting, Technical Support, Information Technology.
Description :
Reimaged over 2K servers across eight data centers for a Top 10 financial firm.
Achieved leadership creed award out of 32 other techs on the project for outstanding performance, leadership and commitment.
Carried out migration of 700+ security devices (FWs and IDSs) as a part of the migration.
Managed and operated 600+ VMs (virtual machines).
Executed migration of over 900 Dell servers from Windows server 2003 to Windows server 2008/R2.
Migrated over 400 Dell desktops and laptops from windows XP to Windows 7 Pro.
Performed Windows 7 Pro end user support after migrations were complete.
Experience
5-7 Years
Level
Executive
Education
Associate In Information Systems
Help Desk Tier Resume
Headline : Being involved in training other associates in Direct Fulfillment Ordering System Helping streamline and update the Remedy Ticketing system Multiple written commendations from satisfied customers Writing up equipment troubleshooting documents for Aircell Working as floor support both Verizon and Comcast.
Skills : Microsoft Office, Microsoft Windows, Help Desk.
Description :
Provided line of support for any Information Technology issues or problems.
Provided assistance by phone, email and/or using a ticket management system.
Tracked issues to resolution.
Restocked inventory ie; computer shells, RAM, Hard Disks, digital recorders, Blu-ray players, CD-ROM Players.
Updated the internal knowledgebase with issue resolution details.
Tracked user account creation, changes and deletions.
Performed password resets and re-certify tokens.
Experience
5-7 Years
Level
Executive
Education
BS In Computer Science
Help Desk Tier Resume
Objective : Looking to advance my career in IT by seeking new opportunities that extend and expand my existing skill set, & Performing analysis and troubleshooting of networking issues in Windows 2003 Active directory Created databases using Microsoft Access, Assisting with Outlook 2007 migration to Enterprise mail project, also assisted users setting up Enterprise accounts on their individual desktops.
Skills : User ID Administration, AS400, Active Directory, Exchange, Airwatch.
Description :
Provided support for employee software, hardware, and network systems such as printers.
Supported corporate iPads, iPhones, and Blackberry devices.
Provided support through Airwatch console for iOS based mobile devices, including walking users through various issues while on the phone.
Helped maintain help desk knowledge base, including re-write and update of article templates and information to bring the database up to date with current standards.
Helped train numerous help desk new hires.
Used AS400 systems on the command line to update printers, user ids, etc.
Assisted users in the Citrix environment by resetting profiles, using Director to end sessions, and install Citrix Receiver.
Experience
2-5 Years
Level
Executive
Education
BA In Computer Sciences
Help Desk Tier Resume
Objective : Over 15 years of windows experience including 2yrs of MAC experience. Several years with Help Desk support, System Analyst, Desktop Support with unique patience and ability to follow thru. Friendly, loyal, flexible, user-oriented, team player. Looking for a challenging IT opportunity.
Created new Emails and privileges in the network for new users.
Troubleshoot connectivity problems within the network.
Remoted to users PC for new software installation.
Removed malware, spyware, virus.
Maintained accurate, complete and up-to-date inventory records of all computers and printers.
Experience
2-5 Years
Level
Executive
Education
MS
Help Desk Tier Resume
Summary : A dedicated Operator with a background in Information Technology looking to join a growing team, & Training small groups of employees and government personnel on performing system administration tasks such as establishing and closing customer.
Skills : Microsoft Office, Account Management, Technical Support, Technical Writing, Help Desk, Computer Hardware.
Description :
Diagnosed and solved hardware/software faults.
Installed and configured computer systems and applications.
Analyzed call logs to spot trends and underlying issues.
Logged customer/employee queries.
Guided Customers through troubleshooting processes.
Experienced in navigating Microsoft Windows 7, XP and various Virtual Machines.
Extensive trained in multiple lines of business.
Experience
7-10 Years
Level
Management
Education
Associate Of Applied Science
Help Desk Tier Resume
Objective : Help Desk Tier with 4 years of experience in Evaluating documented resolutions and analyze trends for ways to prevent future problems; alerting Help Desk Tech IIs when potential trends in incidents arise, Recording, tracking and documenting the Support Center request problem-solving process, including all successful and unsuccessful attempts made, actions taken, through to final resolution.
Researched, resolved, and responded to technical questions and equipment issues received via telephone and email.
Recorded, tracked, documented and tested the help desk problem-solving process, including all successful and non-successful decisions made or actions taken through to final resolution.
Evaluated documented resolutions and analyze trends for ways to prevent future problems.
Worked with Helpdesk Ticketing systems.(Unicenter).
Remoted troubleshooting.
Responsible for administration of Active Directory and troubleshooting issues as well.
Configured and troubleshoot VPN Desktop Virtualization.
Experience
2-5 Years
Level
Executive
Education
MS
Help Desk Tier Resume
Summary : To obtain a job that focuses the strength of technology on the empowerment of business relationships and the economy. In order to apply my technological skills to improve the community and the lives of the people in them, Assisting in software releases and roll-outs according to Change Management best practices.
Skills : Team Work, Managing, Supervising, MS Office.
Description :
Provided telephone, email and walk-in technical support to employees and customers for assigned products.
Answered specific questions about installation, operation, configuration, customization and usage.
Applied diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common issues.
Escalated complex problems to senior-level Technical Support Specialist or Supervisor.
Worked directly with Government customers and managers.
Imaged machines with the Desktop Engineering team and build images for Desktop machines.
Remotely supported General Dynamics AI departments.
Experience
7-10 Years
Level
Management
Education
B.S. In Computer Information
Help Desk Tier Resume
Objective : Seeking a challenging technical Help Desk Tier position which will make use of my problem solving skills while expanding my skill set and knowledge base, Troubleshooting issues utilizing the following tools; software updates, drivers, knowledge based documents, FAQ resources on the Internet/Intranet, and diagnostic tools.
Skills : Tool Management, Driving, Desk Tier.
Description :
Provided 24/7/365 technical support to the U.S Army and other military branches.
Answered high volume calls up to 700 per day on technical computer issues.
Responded to e-mails involving issues such as account reactivation, password and username reset, webmail issues, how to create accounts and pst folders.
Properly documented issues into Right Now Web and Remedy ticketing systems.
Resolved technical user problems by telephone on hardware, software, network, and telecommunication systems.
Escalated tickets to Tier 2 Specialists if problem couldn't be solved.
Installed and performed trouble shooting of multiple different software.
Experience
0-2 Years
Level
Entry Level
Education
Associates
Help Desk Tier Resume
Objective : Obtain a position in the Help Desk Tier in which I can use my assessment skills in a well establish company that will provide the advancement to a higher level position. Establishing ability to analyze, troubleshoot and determine technical problems. Proven ability to comprehend complex issues quickly. Exceptional communication skills and comprehension. Proven ability to working efficiently and effectively with others. Maintaining the Deans List throughout entire enrollment.
Skills : Managing, Help Desk, Communicational Skills.
Description :
Created ticket in the web based ehelp ticketing agent.
Provided computer and telephone desktop support in the following areas Hardware support such as Desktop Computer, Laptop Computers, Personal Computers Notebook Computers, IOS devices as well as Android devices.
Worked with Sophos laptop encryption as well as AV/anti-malware software.
Supported computers, laptops, tablets, smart phones and applications.
Maintained user accounts including rights, permissions and systems groups.
Escalated problems as required to Tier 2 and Tier 3 support teams.
Resolved network errors, user login errors, printer troubleshooting, updated drivers and patches on desktops and laptops.
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