Hospital Receptionist Resume
Objective : As a Hospital Receptionist responsible for welcoming patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries. Optimizing patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Skills : Customer Service, Communication, Multitasking
Description :
- Kept patient appointments on schedule by notifying the provider of the patient's arrival.
- Reviewed service delivery compared to schedule and reminded the provider of service delays.
- Comforted patients by anticipating patients' anxieties, answering patients' questions, and maintaining the reception area.
- Ensured availability of treatment information by filing and retrieving patient records.
- Maintained patient accounts by obtaining, recording, and updating personal and financial information.
- Obtained revenue by recording and updating financial information and recording and collecting patient charges.
- Controlled credit extended to patients; filing, collecting, and expediting third-party claims.
Experience
0-2 Years
Level
Entry Level
Education
BS in Health Services
Hospital Receptionist Resume
Summary : In the role of a Hospital Receptionist, the individual is tasked with facilitating smooth operations within the hospital's front office. This includes answering phone calls, directing patients to the appropriate departments, and providing information about services offered. Attention to detail is essential for accurately entering patient data into the system and managing billing inquiries. The receptionist must also exhibit a compassionate demeanor, as they often assist patients who may be experiencing stress or anxiety regarding their health.
Skills : Time Management, Attention to Detail, Problem-Solving
Description :
- Created a welcoming, professional environment for clients and customers.
- Kept an accurate record of client accounts and outstanding balances
- Answered phone calls and directed them to the appropriate staff memberdepartment.
- Taken care of general everyday tasks like scheduling appointments, organizing files, and maintaining records and registers.
- Ensured all appointments sent in the system were confirmed with an outcall to invite patients for a Centre visit.
- Ensured appointments confirmed are in line with Centre head availability.
- Managed calls, received, and passed on relevant messages to the concerned personnel.
Experience
7-10 Years
Level
Senior
Education
BS in Health Services
Hospital Receptionist Resume
Summary : In the role of a Hospital Receptionist, the individual is tasked with managing the front desk operations, which includes answering phone calls, directing patients to the appropriate departments, and ensuring that all administrative tasks are completed efficiently. This position demands strong organizational skills and the ability to multitask in a fast-paced environment. The receptionist also plays a vital role in patient satisfaction by providing timely assistance and addressing any concerns that may arise during their visit.
Skills : Patient Scheduling, Electronic Health Records Management, Insurance Verification
Description :
- Monitored online reviews and communicated negative feedback to the PX team and CH, handled MIS daily, and reported to the concerned authority as and when needed.
- Ensured the Front Office was always a clean and safe environment and managed equipment, adhered to SOPs and other company norms with integrity towards all stakeholders.
- Participated and contributed to quality improvement initiatives to ensure better performance and achieve business objectives.
- Provided any necessary instructions and directions. Informing staff of concerned department patient arrivals.
- Responsible for practicing our Center in terms of maintaining, updating, and retrieving patient data in the System.
- Managed patient check-in and check-out processes efficiently, ensuring a smooth flow of patients in the hospital.
- Handled incoming calls and directed them to the appropriate departments, providing excellent customer service.
Experience
10+ Years
Level
Management
Education
AAS in Health Administration
Hospital Receptionist Resume
Headline : The role of a Hospital Receptionist encompasses a variety of administrative tasks that are vital to the smooth operation of healthcare facilities. Responsibilities include greeting patients, managing appointment calendars, and ensuring that all necessary documentation is completed accurately. This position requires a high level of professionalism and the ability to handle inquiries with empathy and efficiency. The receptionist also collaborates with medical personnel to ensure that patient flow is maintained and that all services are delivered in a timely manner.
Skills : Medical Terminology, Billing and Coding Knowledge, Telephone Etiquette.
Description :
- Maintained patient records and ensured confidentiality in compliance with HIPAA regulations.
- Assisted patients with insurance verification and billing inquiries, facilitating a clear understanding of their coverage.
- Provided information to patients regarding hospital services, procedures, and policies.
- Conducted regular audits of patient records to ensure accuracy and completeness of information.
- Facilitated communication between patients and healthcare providers to enhance care coordination.
- Managed waiting room activities, ensuring a clean and welcoming environment for patients and visitors.
- Processed patient admissions and discharges, ensuring all necessary documentation was completed.
Experience
5-7 Years
Level
Executive
Education
BS in Health Services
Hospital Receptionist Resume
Objective : In the capacity of a Hospital Receptionist, the individual is integral to patient care by providing essential administrative support. This includes managing appointment schedules, processing patient admissions, and ensuring that all necessary information is collected and recorded. The receptionist must possess strong interpersonal skills to effectively communicate with patients, families, and healthcare professionals. Attention to detail is critical for maintaining accurate records and handling billing inquiries, which directly impacts the quality of service provided to patients.
Skills : Conflict Resolution, Data Entry, Appointment Coordination
Description :
- Monitored and reported on hospital expenses, ensuring all financial activities were properly documented.
- Greeted and assisted patients, visitors, and vendors, providing information and directing them to the appropriate departments.
- Managed the hospitals appointment system, scheduled patient appointments, and confirmed bookings.
- Answered incoming calls, respond to inquiries, and manage the hospitals general email account.
- Assisted with patient registration, ensuring accurate entry of information into the hospitals database.
- Provided general administrative support, including filing, scanning, and managing office supplies.
- Checked the doctors comfortable working conditions in the OPD area.
Experience
2-5 Years
Level
Junior
Education
BS in Health Services
Hospital Receptionist Resume
Objective : The Hospital Receptionist serves as an essential link between patients and healthcare providers. This role involves scheduling appointments, verifying patient information, and ensuring that all necessary documentation is completed accurately. A successful receptionist must possess strong interpersonal skills to interact effectively with diverse populations. Additionally, the ability to handle sensitive information with confidentiality and professionalism is paramount, as is the capacity to remain calm and composed in high-pressure situations.
Skills : Confidentiality (HIPAA Compliance), Reception Management, Greeting Patients and Visitors, Attention to Detail
Description :
- Authorized the handling of complex issues and escalated them to the manager when necessary.
- Welcomed patients, visitors, and the public with a friendly and courteous demeanor.
- Managed various front desk responsibilities to ensure seamless day-to-day operations.
- Handled customer inquiries, scheduled appointments, collected patient feedback, and provided health insurance advice, along with guidance on diagnoses.
- Responded to customer queries professionally and with courtesy, resolving issues as they arose.
- Assisted patients in scheduling appointments and maintained accurate availability records.
- Coordinated and arranged doctor appointments efficiently, considering both patient preferences and doctor availability.
Experience
2-5 Years
Level
Junior
Education
BS in Health Services
Hospital Receptionist Resume
Objective : As a Hospital Receptionist, the responsibilities extend beyond basic clerical tasks to include fostering a positive patient experience. This role requires proficiency in using electronic health record systems and managing patient flow within the facility. The receptionist must be adept at problem-solving and capable of addressing patient inquiries with empathy and efficiency. Collaboration with medical staff is also essential to ensure that patients receive timely care and that administrative processes run smoothly.
Skills : Document Management, Basic Computer Skills, Teamwork
Description :
- Offered guidance and recommendations on suitable health insurance options to patients.
- Provided basic information and guidance to patients regarding their diagnoses and treatments.
- Verified their appointments, and assisted with registration and paperwork.
- Provided necessary forms and ensure patient information is accurately entered into the clinic's electronic health records system.
- Processed patient check-out, collect payments, and issue receipts.
- Managed the appointment calendar and scheduled patient appointments, ensuring efficient use of doctors' time.
- Coordinated with medical staff to accommodate urgent cases and reschedule appointments when necessary.
Experience
0-2 Years
Level
Freelancer
Education
BS in Health Services
Hospital Receptionist Resume
Summary : In the capacity of a Hospital Receptionist, the individual is integral to the patient experience, providing essential support from the moment patients arrive. Duties include verifying patient information, processing admissions, and assisting with insurance verification. The receptionist must be proficient in using electronic health record systems and have a keen eye for detail to ensure accuracy in all transactions. Building rapport with patients and their families is crucial, as it fosters trust and enhances the overall service provided by the hospital.
Skills : Professionalism, Inventory Management, Crisis Management, Organizational skills
Description :
- Addressed patient inquiries through email and guided them to the appropriate medical personnel for further assistance.
- Confirmed patient insurance coverage and eligibility, providing detailed explanations of benefits and any associated out-of-pocket costs.
- Aided patients in comprehending billing procedures and assisted in resolving issues related to insurance claims.
- Ensured the waiting area was tidy and well-organized, fostering a comfortable and inviting atmosphere for patients.
- Monitored the duration of wait times and proactively informed patients of any delays that occurred.
- Managed the intake and release of medical records in accordance with clinic policies, ensuring strict compliance with patient privacy regulations (HIPAA).
- Oversaw cash transactions and co-payments, accurately reconciling daily payments to maintain financial records.
Experience
7-10 Years
Level
Consultant
Education
BS in Health Services
Hospital Receptionist Resume
Summary : As a Hospital Receptionist, I compiled financial reports while ensuring the accurate recording of financial transactions as a Hospital Receptionist, assisted in maintaining the clinic’s financial records to support administrative functions, provided patients with essential information about the clinic’s services and available procedures, and educated patients on health-related resources to help them make informed decisions about their care, ensured that all financial transactions were processed in a timely and accurate manner.
Skills : Basic Accounting, Information Management, Interpersonal Skills, Team collaboration
Description :
- Acquainted myself with emergency protocols and procedures, including the steps to contact emergency services when needed.
- Assisted with various administrative duties such as photocopying, filing, and keeping an inventory of office supplies, while managing patient appointments both in person and over the phone.
- Collaborated with medical staff to ensure efficient and accurate scheduling of appointments.
- Managed incoming phone calls, providing answers to general inquiries and transferring calls to the appropriate departments or healthcare professionals.
- Responded to email inquiries, either addressing them directly or forwarding them to the relevant personnel.
- Oversaw the management of patient records, ensuring they are accurately maintained and securely stored to uphold confidentiality.
- Participated in team meetings to discuss operational enhancements aimed at improving patient care quality.
Experience
7-10 Years
Level
Senior
Education
BA in Communication
Hospital Receptionist Resume
Objective : As a Hospital Receptionist managed the front desk operations and provided administrative support to patients, visitors, and medical staff.
Skills : First Aid Knowledge, Stress Management, Cultural Sensitivity
Description :
- Provided a reception service to patients attending the Emergency DepartmentRadiology and attended to the reasonable needs of waiting patients.
- Recorded patient details, including the use of the computerized Patient Administration System (PAS).
- Ensured all required details for the patients attendance at ED andor Radiology including recordsformsregisters were completed and filedscanned as appropriate.
- Undertook the reception duties for Fracture Clinics for the Outpatient Department as required.
- Assisted and dealt with appointment inquiries, bookings, modifications, and transportation when needed and controlled and organized, as appropriate, Fracture Clinics on behalf of the Outpatient Department and at the direction of the Outpatient Manager.
- Collected fees from patients under the policies and procedures agreed.
- Assisted with the admission of patients to the hospital outside normal admissions office hours, this includes recording admission details and updating patient information on TRAK including private insurance details.
Experience
0-2 Years
Level
Fresher
Education
BS in Health Services
