Hotel Front Desk Manager Resume
Summary : As an Hotel Front Desk Manager overseeing the daily operations of the hotel front desk, ensuring smooth and efficient check-in and check-out processes.
Skills : Front Desk Operations, Reservation Systems, Communication Skills, Conflict Resolution, Multitasking, Cash Handling
Description :
- Managed and supervised a team of front office staff, providing guidance and support as needed.
- Ensured exceptional customer service by resolving guest issues and complaints in a timely and professional manner.
- Created and maintained a positive and welcoming atmosphere for guests.
- Trained new front office staff on hotel policies, procedures, and customer service standards.
- Developed and implemented strategies to optimize front office operations and improve guest satisfaction.
- Coordinated with other departments to ensure seamless communication and collaboration.
- Monitored and maintained financial records, including cash handling and billing processes.
Experience
7-10 Years
Level
Senior
Education
B.S. Hospitality
Hotel Front Desk Manager Resume
Summary : As a Hotel Front Desk Manager responsible for staying updated with industry trends and best practices in hotel front office management.
Skills : Check-in/Check-out Procedures, Communication Skills, Reservation Management, Organizational Skills, Technical Proficiency
Description :
- Utilized interpersonal and communication skills to lead, influence, and encourage others, and advocate sound financial business decision-making.
- Encouraged and built mutual trust, respect, and cooperation among team members.
- Served as a role model to demonstrate appropriate behaviors.
- Understood employee positions well enough to perform duties in employees' absence.
- Coached, counseled, and encouraged employees. Handles employee questions and concerns.
- Monitored and Supported Progress Toward Guest Services and Front Desk Goals Managed day-to-day operations, ensuring quality, and standards and meeting the expectations of the customers daily.
- Developed specific goals and plans to prioritize, organize, and accomplish the work.
Experience
10+ Years
Level
Management
Education
B.A. Business Admin
Hotel Front Desk Manager Resume
Headline : As a Hotel Front Desk Manager responsible for handling complaints, settling disputes, resolving grievances and conflicts, or otherwise negotiating with others.
Skills : Problem-Solving, Conflict Resolution, Attention to Detail, Guest Relations, Inventory Management, Cultural Awareness, Quality Control, Adaptability
Description :
- Participated in department meetings and continually communicated a clear and consistent message regarding the Front Desk goals to produce desired results.
- Supervised staffing levels to ensure that guest service, operational needs, and financial objectives are met.
- Trained staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervised same-day selling procedures to maximize room revenue and property occupancy. Understands the impact of Front Desk operations on the overall property financial goals and objectives.
- Ensured Exceptional Customer Service Providing services that are above and beyond for customer satisfaction and retention.
- Improved service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Empowered employees to provide excellent customer service within guidelines.
Experience
5-7 Years
Level
Executive
Education
B.S. Tourism
Hotel Front Desk Manager Resume
Summary : As a Hotel Front Desk Manager responsible for handling guest problems and complaints seeking assistance from the supervisor as necessary. Interacting with guests to obtain feedback on product quality and service levels.
Skills : Multi-tasking, Time Management, Customer Service
Description :
- Managed Projects and policies implementing the customer recognition program, communicating, and ensuring the process.
- Assisted in the review of comment cards and guest satisfaction results with employees.
- Assisted in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.
- Supported Handling of Human Resource Activities Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provided guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Provided feedback to individuals based on observation of service behaviors.
- Participated in an ongoing employee recognition program.
Experience
7-10 Years
Level
Consultant
Education
Diploma Hospitality
Hotel Front Desk Manager Resume
Summary : A Hotel Front Desk Manager is crucial in ensuring a seamless guest experience from check-in to check-out. This position involves overseeing front desk operations, managing staff, and addressing guest inquiries and concerns. The manager is responsible for maintaining high customer service standards, and ensuring guests feel welcomed and valued. Additionally, the role includes coordinating with other departments, handling reservations, and implementing policies to enhance operational efficiency and guest satisfaction.
Skills : Team Leadership, Guest Relations, Sales Skills, Staff Training
Description :
- Analyzed information and evaluated results to choose the best solution and solve problems.
- Informed and updated the executives, peers, and subordinates on relevant information promptly.
- Monitored front office personnel to ensure guests receive prompt, cordial attention and personal recognition.
- Supervised the Front Office team to ensure optimum occupancy and average room rate to maximize revenue.
- Promoted internal Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program.
- Maintained inter-departmental relationships to ensure seamless customer service.
- Assumed overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained.
Experience
7-10 Years
Level
Consultant
Education
B.S. Event Management
Hotel Front Desk Manager Resume
Summary : As an Hotel Front Desk Manager responsible for scheduling and regularly conducting routine inspections of areas under his/her control.
Skills : Billing and Accounting, Booking Management, Communication Skills, Problem Solving, Time Management
Description :
- Maintained knowledge of credit policies and procedures and liaised closely with the Finance Department to ensure that credit procedures were properly carried out.
- Compiled statistics for the front office and provided reports relating to that area on the operation of suites and Villas.
- Maintained appropriate standards of conduct, dress, hygiene, uniforms, appearance, and posture of departmental employees.
- Conducted comprehensive monthly departmental meetings to include a review of procedures and events that warrant special handling and detailed information.
- Communicated to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information.
- Maintained all procedures and adhered to them within the company guidelines, in particular with emphasis on hotel credit policy.
- Prepared efficient work schedule for Front Office Staff, arranging holidays and vacations, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
Experience
7-10 Years
Level
Consultant
Education
B.A. Communication
Hotel Front Desk Manager Resume
Headline : As a Hotel Front Desk Manager responsible for working with Talent and Culture on manpower planning and management needs. Working with Housekeeping and Finance in the preparation and monitoring of the Rooms and FO budget and forecast.
Skills : Operational Efficiency, Attention to Detail, Customer Service, Multitasking, Cultural Awareness, Technical Proficiency
Description :
- Maintained and improved standards in all areas of operation relating to Guest Experience.
- Maintained, improved and optimized the guest experiences throughout the hotel.
- Oversaw and directed all aspects of the guest relations function to achieve the highest possible guest satisfaction.
- Responsible for dealing with high-profile guests from arrival to departure.
- Ensured that guest requests and complaints are satisfactorily resolved.
- Developed and enhanced WBK guests experience as well as High Profile and High Maintenance recognition and satisfaction.
- Ensured all needs are met and exceeded during all guests stay.
Experience
5-7 Years
Level
Executive
Education
MBA
Hotel Front Desk Manager Resume
Summary : As a Hotel Front Desk Manager provides necessary direction and support to the Assistant Front Office Manager.
Skills : Crisis Management, Marketing and Sales, Attention to Detail, Conflict Resolution, Team Leadership
Description :
- Ensured effective liaison between Front office staff and other departments.
- Identified training needs and ensured that training is scheduled accordingly to improve guests' overall experience and staff's general knowledge of the product and service provided.
- Responsible for drawing up induction programs and ensuring an effective Godparent system for all new staff members is in place.
- Facilitated the Cross Training Program which allows participants to receive adequate training to further their knowledge.
- Mentored, coached, counseled, and disciplined staff as required according to the code of conduct provided by Cape Grace.
- Empowered Supervisors and first-line managers to drive leadership within the department and keep them accountable to act when team members are not performing up to standards.
- Ensured department procedures and systems are maintained and effectively operated.
Experience
10+ Years
Level
Management
Education
B.A. Communication
Hotel Front Desk Manager Resume
Headline : As a Hotel Front Desk Manager ensuring productive and efficient communication between departments. Responsible for building and improving relationships with agents.
Skills : Scheduling and Coordination, Inventory Management, Reservation Management, Emergency Response, Team Leadership
Description :
- Participated in ad hoc Job Training and coaching in departments to ensure effective service and operations.
- Maintained a high standard of service, appearance, and social skills set according to the company policy.
- Worked in harmony with all departments and employees, and was willing to assist others if and when required.
- Attended all training workshops as and when required and deemed Mandatory by the Director of Rooms Division.
- Maximized revenue for the Front Office Department, including the promotion of all other hotel outlets.
- Prepared, submitted, and analyzed the annual Front Office Budget for Revenue and Expenses.
- Ensured a controlled O-status and debtor status within the department.
Experience
5-7 Years
Level
Executive
Education
B.S. Hospitality
Hotel Front Desk Manager Resume
Summary : As a Hotel Front Desk Manager responsible for controlling and providing feedback on revenue and operational expenses monthly.
Skills : Staff Training, Complaint Handling, Communication Skills, Time Management, Attention to Detail, Budget Management
Description :
- Ensured regular and consistent pit checks so that all revenue is correctly accounted for and posted.
- Ensured that all vouchers and gift cards are correctly recorded and accounted for.
- Encouraged all employees to upsell the products and services and to achieve agreed sales objectives.
- Ensured accurate and timeous submission of all reports and relevant administrative work.
- Developed, implemented and maintained new incentives to motivate all front office colleagues to maximize hotel revenue.
- Ensured effective utilization and productivity of all colleagues through staff planning, hiring, scheduling and adhering to budget.
- Drove the guest recovery program with a minimum cost to the hotel while ensuring the appropriate level of guest satisfaction was maintained.
Experience
7-10 Years
Level
Senior
Education
B.A. Business Admin
