Hotel Reservation Agent Resume
Objective : A self-directed professional with experience in strong organizational administrative skills, energetic, resilient, and detail-oriented with a positive attitude. Possess computer/technical support skills as well as office management skills and professionalism in a fast-paced environment. Be energized by providing administrative support and collaborating on cross-functional teams.
Skills : Administrative Support, Clerical, Clerical, Customer.
Description :
- Maintained knowledge of the property, special events on and near, respond to guests' requests, complaints or inquires courteously and promptly.
- Prepared shift cash report, balancing payments and disbursements with computer total, preparing the drop envelope for shift end, and balancing accounts.
- Processed all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identified guest reservation needs and determine appropriate room types.
- Processed all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identified guest reservation needs and determine appropriate room type.
- Verified availability of room type and rate.
Experience
0-2 Years
Level
Entry Level
Education
Associate Of Secretarial Science/Business In Business Administration
Hotel Reservation Agent Resume
Objective : To establish a long-term career in a company where I may utilize my Hotel Reservation Agent professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.
Skills : Administrative Support, Clerical, Customer.
Description :
- Enter changing reservation information into the computer system.
- Posts charges to guest accounts and processes payment of accounts.
- Ensure a maximum level of service and satisfaction is achieved and maintained and utilize the hotel reservation system to confirm comp availability through interface with the player tracking system.
- Operating Hotel switchboard and/or PBX.
- Observe credit limitations on check-cashing privileges, and ensure that all checks accepted for payment of account are correct.
- Performed this job successfully an individual must be able to perform each essential duty to exceed guests' expectations with quality and friendly service.
- Treat all Associates and Guests with respect, dignity, integrity, and sensitivity.
Experience
0-2 Years
Level
Entry Level
Education
Associate Of Secretarial Science/Business In Business Administration
Hotel Reservation Agent Resume
Objective : Looking to work in a professional environment and complete the job with the best service. To make the next experience the best experience.
Skills : Computer Knowledge, Communication.
Description :
- Assisted, sold, modified, managed hotel reservations for luxury hotels.
- Responsible for serving over 35 clients in a professional manner.
- Upsold rooms when applicable.
- Entered data for the guest's profile as well as enter debit/credit card information.
- Responsible for informing policies of each hotel thoroughly.
- Engaged with the guests in a conversational manner.
- Made and confirmed reservations.
Experience
2-5 Years
Level
Junior
Education
A.S. In Criminal Justice
Hotel Reservation Agent Resume
Objective : Cross-cultural communication, multi-departmental collaboration, and producing highly detailed and dependable administrative support are what I do best. Flexible and analytical with a keen eye for details; skilled at synthesizing and editing information to achieve overall objectives.
Skills : Planning Skills, Business Management.
Description :
- Handled all incoming and outgoing calls for hotel accommodations.
- Word processing and typing.
- Entered data for all upcoming hotel reservations.
- Helped plan and organize company functions.
- Answering all customer inquiries via telephone, and email.
- Represented the company in a professional and businesslike manner.
- Using Opera System to Reserve rooms for Companies and individuals to stay either at the hotel.
Experience
0-2 Years
Level
Entry Level
Education
General Education
Hotel Reservation Agent Resume
Objective : Hotel Reservation Agent is responsible for the daily operations at a hotel. Responsible for checking in guests, making sure their room is clean and ready on time, checking out guests, and ensuring that all housekeeping needs are met.
Skills : Supervising Skills, Administrative Skills.
Description :
- Handled multiple inbound phone calls from guests seeking hotel rooms and special events.
- Answered inquiries pertaining to hotel services, shopping, dining, entertainment, and travel.
- Computed bill, collects payment, and makes necessary changes for guests.
- Maintained strict confidentiality of classified information.
- Handled administrative office work, including end of day reports for the department.
- Provided appropriate and accurate hotel information by accessing data.
- Explained guarantee, special rate, and cancellation policies to callers.
Experience
2-5 Years
Level
Junior
Education
Business Administration
Hotel Reservation Agent Resume
Headline : Seeks to practice as a team member in a dynamic work environment focused on promoting business growth by providing superior value and service.
Skills : Computer Savvy, Internet Social Media Proficient, Search Engines, Google Docs And Drive, Microsoft Office Suite, POS System, Lotus Notes, LMS Applications, Photoshop, Video Editing Programs: Sony Vegas Pro, Movie Maker, Final Cut, Emailing, Faxing, Scanning, Printing, Photocopying.
Description :
- Required conflict resolutions and instituted policies.
- Provided excellent customer service to coordinate all necessary hotel accommodations.
- Position required of all billing procedures including credit card.
- Process customer inquiries to ensure complete guest satisfaction by handling requests in a courteous, timely, professional, and efficient manner.
- Created reservations for the customers.
- Accommodated and documented special requests. Answer questions about property facilities/services and room accommodations.
- Followed sales techniques to maximize revenue.
Experience
5-7 Years
Level
Executive
Education
Associate Of Arts In Accounting
Hotel Reservation Agent Resume
Headline : Reservation Agent is responsible for the day-to-day operations of the front desk. This includes checking in guests, handling requests for assistance, and assisting with any other front desk needs. The primary focus of this role is to ensure that guests are provided a positive experience with a smile. The Reservation Agent must ensure that each guest has a personal experience while staying at the hotel.
Skills : Coordinating, Planning, Managing, Strong Leadership, Team Player.
Description :
- Maintained proper documentation.
- Proven ability to handle efficiently more than one phone call at a time.
- Placed reservations for individuals as well as groups.
- Greeted groups and provided them with their itineraries and coupons.
- Placed reservations from fax and phone.
- Set up billing by phone, e-mails, and by fax.
- Checked in and checking out guests.
Experience
5-7 Years
Level
Executive
Education
Associate of Arts in Accounting
Hotel Reservation Agent Resume
Headline : Reservation Agent is responsible for connecting guests who are looking for accommodations in a specific area with the appropriate properties.
Skills : Front Desk Reservations/Customer Service.
Description :
- Make or cancel reservations for guests when they call, transfer calls to the proper department.
- Provided sufficient customer service in the allotted amount of time.
- Assisted customers with hotels reservations.
- Resolved customer service issues.
- Conferred with clients and hotels via email and phone to check room availability, make and confirm reservations, and cancel or reschedule previously.
- Greet every customer with enthusiasm and energy.
- Indicated special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
Experience
5-7 Years
Level
Executive
Education
Associate of Arts in Accounting
Hotel Reservation Agent Resume
Headline : Reservation Agent is responsible for the business of an On-Site Hotel. When a customer requests a room at an On-Site Hotel, the Reservation Agent will sell the customer a reservation and fulfill the booking request. The Reservation Agent will also be responsible for providing the guest with information about the hotel, including its location, amenities, facilities, and staff.
Skills : Customer Service, Inventory Management, Tech Support.
Description :
- Answering efficiently their reservation-related requests and queries.
- Attend to multiple calls.
- Laid off when this occurred for their renovations One of 4 reservationists answered incoming.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Record guest comments or complaints, referring customers to managers as necessary.
- Followed proper escalation procedures when addressing guest concerns.
- Followed all company policies and procedures.
Experience
5-7 Years
Level
Executive
Education
Business Administration
Hotel Reservation Agent Resume
Headline : Hotel Reservation Agent is responsible for providing the best possible service to guests of any hotel, whether it be a large chain, or a boutique hotel. This includes managing reservations, sales and marketing, and ensuring that every guest has a positive experience.
Skills : Security Management, MS Office.
Description :
- Answer inquiries pertaining to hotel services, guest registration, and travel directions.
- Make recommendations regarding shopping, dining, etc.
- Responsible for selling worldwide prospective customers hotel reservations by answering incoming calls, utilizing excellent communication.
- Responded to telephone inquiries and reservations requests by explaining products and services.
- Received and compiled needed information from customers.
- Negotiated rates and sell rooms maximizing revenues.
- Protected company assets; protect the privacy and security of guests and coworkers.
Experience
5-7 Years
Level
Executive
Education
Business Administration
