Description :

1. Served as a primary point of contact as part of a cross-functional team to manage client expectations during the entire implementation process.
2. Engaged core physicians to gather requirements, design, configure, and then perform QA testing of the custom solution to ensure a smooth launch of the PerfectServe system.
3. Worked small to medium size projects by consulting with existing hospital and physician practice clients to analyze their current solution in order to troubleshoot and resolve system errors and making application revisions that add value to the solution.
4. Coordinated physician and staff training on the key features of the system, including capturing and submitting new feature requests to the development team.
5. Compliance & Accreditation: Implementation of 9 hospitals, including over 1,000 physicians within St John Health System with the impact of reducing patient length of stay, preventing potential sentinel events, and standardizing physician contact processes by providing a failsafe communication system in order to gain accreditation through the Joint Commission.
6. Project Management: Successfully managed a project to design and configure an Orthopedic ED On Call Backup solution at Bronx-Lebanon Hospital Medical Center that increased product visibility and improved physician response time.
7. Quality Improvement: Implemented quality improvement initiatives that increased revenue, and product value through add-on services such as STEMI team alerts, and critical results, as well as streamlining resident and Emergency Department contact processes.

Experience

2-5 Years

Level

Junior

Education

Healthcare Administration

Description :

1. Scheduled software installation projects at client sites and implemented detailed and ongoing training classes for clients.
2. Managed clients staff work assignments during each software upgrade while ensuring each application worked in tandem with current client infrastructure configuration, and overall business requirements were met.
3. Collaborated with in-house client IT departments and managed services organizations in client project implementation initiatives, as well as third-party vendors facilitating smooth transition to new software.
4. Customized training and materials for each client site based on business requirements and ensured training documentation and materials provided detailed instruction on the use of all software modules.
5. Recommended improvements in daily project implementation processes and coordinated post installation meetings with client management that verified all project deliverables were met.
6. Provided training on UNIX, SQL commands Access and Excel utilized database manipulation.
7. Escalated unresolved issues to Product Development team Onsite and remote client training were completed utilizing various screen sharing and web conferencing applications Addressed all dial-up and wireless communications services for handheld devices including Bluetooth printing, VPN, and static IP address setup.

Experience

10+ Years

Level

Senior

Education

B.S. In Business Management

Description :

1. Developed a complex understanding of the needs and requirements for each project, identifying and addressing gaps to improve the product and customize it for the clients.
2. Provided direction to multiple projects simultaneously, establishing strategic plans, coordinating the efforts of diverse teams, and monitoring the progress to ensure timeliness and budget management.
3. Supported training to client teams, facilitating at least eight hours of online training per project to ensure system functionality, and provided Tier 2 support during rollout.
4. Created tactical roadmaps designed to maximize deliverables.
5. Managed client relationships, proactively resolving concerns and conflicts to ensure positive client experiences.
6. Consistently received high satisfaction levels on client surveys.
7. Trained new consultants on product implementation and processes, evaluating knowledge retention and mentoring team members to ensure an understanding of policies and procedures.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Managed a group of 10 people to complete a series of projects including the creation of recommended workflows, documentation of corresponding system configurations, and reviewing all output to ensure it coincided with company implementation strategy and workflow recommendations.
2. Created and implemented detailed project plans and reported progress, status updates, and risk assessments to company executives on a monthly basis.
3. Worked with subject matter experts to understand business requirements and assess impact of changes to systems, users and customers.
4. Supplied detailed analysis of clients' healthcare systems design through in-depth discussions with subject matter experts, site visits, regular calls and on-site time with the application project team.
5. Demonstrated problem solving abilities through use of creative thinking and system knowledge.
6. Assisted in the development of integrated workflow and user acceptance testing scenarios; worked with testing teams to execute test cases and resolve issues.
7. Designed template training materials and provided feedback to trainers on customer specific workflows with the client's end-state goals in mind.

Experience

2-5 Years

Level

Junior

Education

Bachelor Of Arts

Description :

1. Responsible for the ordering and installation of various products including Private IP, OCn, DWDM, Wavelength circuits as well as other types of technology.
2. Worked with internal teams as well as the customer to ensure timely installation and activation of services.
3. Successfully coordinated the installation and testing activities for all circuits which met timeline objectives.
4. Products include but are not limited to PIP, ATM, VOIP, Frame Relay and HIPC.
5. Accurately planned, installed, relocated and/or removed communication systems which included small to large projects or pieces of larger complex projects.
6. Improved the relationship between internal groups and customers focused on communication as it pertains to the ordering, provisioning, delivery, installation and activation/turn-up of networks.
7. Escalated when necessary to ensure that customer requested due dates were met Hosted weekly customer conference call to improve stakeholder communication regarding circuit status.
8. Arranged both internal and external teams and ran activation calls based on the customer's needs and ensured that activations were successful.

Experience

10+ Years

Level

Senior

Education

Bachelor Of Science

Description :

1. Primary duties included guiding customers through the customization, setup, rollout and deployment of the Home Health and Hospice software.
2. Key Results: Served as a subject matter expert consulting and training customers on the appropriate use of all products with the Homecare Homebase suite.
3. Analyzed data functionality and assisted the customer support team with inquiries resulting in high customer satisfaction ratings.
4. Collaborated with customers in the customizations to clinical content to ensure database was ready for training, and go-live of the product.
5. Monitored Key Performance Indicator reports for assigned accounts and disseminated this information to customers during post rollout conference calls.
6. Developed and completed modifications to all clinical training manuals after each quarterly software release.
7. Independently maintained product knowledge when new enhancements were released; communicated information to pertinent users.
8. Adhered to departmental policies regarding necessary documentation, HIPPA policies of Homecare Homebase, and assured confidentiality of patient/agency information.

Experience

7-10 Years

Level

Management

Education

Criminal Justice

Description :

1. Provides in-depth consulting services, using advanced functional knowledge, and advanced product expertise to manage implementations consistent with Total Client Experience solution delivery.
2. Collaborates with the clients to analyze existing systems, policies and procedures in connection with client business objectives.
3. Applies industry knowledge, using sophisticated functional and product expertise, to optimize configurations and utilization.
4. Recommends modifications to client systems, policies and procedures to further business and implementation objectives.
5. Project Management level accountability depending on the scope and complexity of the project.
6. Coordinate with other ADP departments and work as part of an integrated team to address and resolve product, service and client-relations issues that implicate the overall framework, quality and standards of implementation services, and the development of new/revised approaches and techniques.
7. Until the client is transitioned to ADP's Client Service organization following implementation, Consultants manage the client relationship.

Experience

7-10 Years

Level

Management

Education

Human Resource Management

Description :

1. Participated on the Implementation Team with the responsibility to implement a client account at the direction of the Project Manager.
2. Managed the day-to-day tasks by assigning ownership to the team participants in accordance to the contractually negotiated project plan.
3. Participated in all implementation functions including, but not limited to, needs assessment, client management, supplier management, data entry, training, and go-live.
4. Facilitated training sessions for all user families in the following formats: Instructor Led, Webcast, and Web-based Created, delivered, and analyzed customer satisfaction surveys to measure the company's successes and failures in the eyes of its clients and suppliers.
5. Established the company's Customer Service Center by developing a tiered support/escalation process and hiring staff members for the 24x7 required coverage.
6. Developed training curriculum for all user families including the creation and implementation of a revised Train-the-Trainer program.
7. System SME for the company's patented match engine during the testing and training cycles.

Experience

0-2 Years

Level

Entry Level

Education

BA In History

Description :

1. Performed database configuration, design and build projects.
2. Managed through all aspects of the implementation cycle, including: build, design, test, install, workflow analysis, configuration, training and guidance to new and existing customers (end users and administrators) and the version upgrades for clients.
3. Attended onsite Trainings, Integrated tests and Go-Lives for Hospital/Clinic (Med Surg, Emergency, ICU, Day Surgery, Pediatrics, OB, Cardiology, Behavioral Health and other ancillaries within the facility.
4. Organized project timelines to meet defined deadlines, and work with members of the hospital team, as well as Paragon project managers to address internal issues relating to the implementation phases/scope.
5. Conducted classroom and webinar training sessions for hospital staff and McKesson personnel.
6. Attendees included support analysts, developers, auditors, technical installers, implementation consultants, team leaders and managers.
7. Performed periodic site visits to conduct System Utilization Review and Evaluation (SURE).

Experience

7-10 Years

Level

Consultant

Education

Bachelor Of Science

Description :

1. Implemented payroll software in client services environment.
2. Partnered with client by applying consultative skills, resulting in understanding critical business issues.
3. Completed implementation projects by overseeing collaboration with project managers, team members, and clients, including establishing project timelines and schedules, monitoring progress against schedule, and maintaining project issues list.
4. Analyzed client current systems and interface requirements, resulting clear understanding of client business needs and enabling implementation of ADP payroll and payroll GL.
5. Led ADP GL end-user training, including creating user documentation and delivering web-based and on-site training, increasing client confidence in using ADP products.
6. Reconciled payroll report with payroll elements, including cash deposit, tax withholding, and voluntary deductions, resulting in accurate general ledger account.
7. Processed payroll GL against payroll report and created custom reports, meeting client financial department requirements.

Experience

10+ Years

Level

Senior

Education

Bachelor Of Arts

Description :

1. Responsible for improving the consistency and efficiency of the student transcript trading process by building relationships with other post-secondary institutions with technology solutions in place.
2. Effectively communicated and assisted in developing business requirements for resources including system enhancements, personnel, and equipment.
3. Actively troubleshot and problem solved on the design and management of new EDI implementations for the ability to trade student documents electronically.
4. Managed the business's implementation processes.
5. Developed and maintained effective, proactive relationships and communicationed with clients and departments/associates to contribute to a successful overall client experience.
6. Established and managed activities towards project milestones independently or in conjunction with the Project Manager.
7. Communicated continuously with impacted departments and their Project Managers regarding project status as necessary to ensure all assigned tasks are completed according to schedule.

Experience

2-5 Years

Level

Junior

Education

International Business

Description :

1. Manager and Project Leader for managing the implementation of the installation process into systems.
2. Consulted with customers on multiple product intake processes for installing employee Plans.
3. Led weekly meetings for customers, account sales, and broker at AON, Mercer and Hewitt to stay apprised of installation processes, customer expectations and satisfaction levels.
4. Trained 250 account managers on process and revision.
5. Troubleshot and problem solve for internal and external customers.
6. Managed three to six project installations simultaneously with all achieving same deadline: Maintained daily contact and directed customers with 1,000 to 10,000 employees in this 3-6 month process with successful installation of purchased products.
7. Reviewed data received from Oracle and ADP for processing and coding into systems.
8. Researched, created and managed a comprehensive process manual for the Human Resource Managers' to have a tool to follow on the installation of the Family Medical Leave Act (FMLA) into a system.

Experience

10+ Years

Level

Senior

Education

Bachelor Of Science

Description :

1. Task required introduction of an automated software solution to replace legacy reconciliation methods of all types including GL to bank, check processing, payments, and custodial positions.
2. Engagement included leading client workshops to analyze current business practices, identify key business requirements, and provide recommendations for process improvements maximizing use of software for realizing high return on investment and mitigate areas of financial risk.
3. Defined, in comjuntion with client management team and project managers, implementation timelines with critical milestones to meet implementation schedule.
4. Developed subject matter expertise on client GL and accounting systems for the configuration of critical data interfaces for use in reconciliation processes.
5. Partnered with client developers on system integration projects involving interfaces for a variety of financial messaging file types including NACHA, BAI, EDIFACT, ANSI X12, SWIFT, SAP PEXR2002, flat file (fixed and delimited).
6. Fostered strong customer relationships and served as the first-line business contact for installation, integration, and optimization of software systems at the customer site.
7. Supervised technical resources on enhanced system utilization and application data model.

Experience

10+ Years

Level

Senior

Education

Bachelor Of Arts In History

Description :

1. Duties included on site client-server application installations, configurations, and customizations of Applix products.
2. Conducted requirement analysis, database installation, configuration and development of Oracle applications and databases.
3. Duties included base lining current business practices, setup of modules to customer specifications in several instances, testing, training, conference room piloting, documentation, and go live support.
4. Created and maintained project documentation.
5. Tested Strategies, plans and data coordination and helped outline environment readiness.
6. Tested Interfaces and developed UAT.
7. Installed Base, Service Contracts, Order Management, Financials, Cash Management, Manufacturing and SCM modules.

Experience

7-10 Years

Level

Management

Education

Business Administration

Description :

1. Develops implementation timelines, associated milestones and program plans; communicate status to stakeholders and senior management and external vendors as needed.
2. Establishes internal steering committees to ensure alignment with the organizations vision/strategy and other priorities.
3. Establishes external advisory committees, coordinates the flow of information and decisions Builds trust among project stakeholders and establishes clear accountability for overall success of implementation.
4. Works with stakeholders to define success criteria, communicate status, risk and issues, and manage goals and objectives for the implementation.
5. Identifies and manages risk for overall implementation, develops and executes risk mitigation strategies.
6. Escalates issues to stakeholders as appropriate.
7. Engages the participation of stakeholders by motivating them to work toward common goals and shared accountability for deliverables.
8. Assists with the improvement of policy reform, procedure improvement and foundational PMO attributes.

Experience

10+ Years

Level

Senior

Education

Information Systems

Description :

1. Implemented and trained new clients on accounting software for construction and cross-industries (client/server software) and property management (web-based software) industries.
2. Worked closely with the client's accounting, IT, and other impacted departments throughout their implementation to ensure successful, on-time completion.
3. Conducted in-house and computer-based training classes.
4. Exposured to VB, C#, Java, HTML and ASP.
5. Worked with Lead developer of General Ledger module to create new Inter-company Processing feature, using agile development methodologies.
6. Worked in the Development department at the outset of the client/server software development, focusing on design and testing of the applications (SDLC).
7. Created the training materials for the end-user and in-house training classes.

Experience

2-5 Years

Level

Executive

Education

M.B.A. In Finance

Description :

1. Promoted to the position when NiceLabel bought out Niceware, The European team place me in this role because of my contribution in starting the Enterprise division for Niceware.
2. Focused was to integrate with large enterprise systems using the NiceLabel enterprise platform.
3. Allowed me to provide services under two paradigms.
4. Successfully Contracted two companies (Domtar paper, and Nuvasive) providing the company with the biggest 1-week revenue stream in history at that time.
5. Troubleshot situations where data did not meet established thresholds and standards.
6. Performed additional tasks or responsibilities as assigned by the Supervisor.
7. Consulted with the client to guide the client's pre-and post-implementation testing of Follett products.

Experience

7-10 Years

Level

Management

Education

Master's

Description :

1. Conducted Training Courses on all modules of PMS.
2. Prepared and completed all project-related paperwork as defined by Brilliant HotelSoftware.
3. Assisted in creating and updating Installation and training documentation.
4. Reported issues if any to development.
5. Assisted in writing the rules for the integration of Clarify ordering system and Metasolv.
6. Educated new users/clients on related aspects of the software.
7. Undertook system configuration via standard user interfaces varying with each customer.

Experience

10+ Years

Level

Senior

Education

Bachelor Of Arts

Description :

1. Implemented a computerized system for IT Service Request and Project Prioritization by mapping, the configuration of software, and training of key users.
2. Performed presentation and negotiated with key users.
3. Developed forms, workflows, and software configuration/parametrization to adapt to customers' processes.
4. Provided documentation and guidelines to end-users.
5. Evaluated and prepared the FROM-TO analysis for data migration.
6. Followed up with project manager the milestones of implementation project to define the Pilot test.
7. Performed formal training of pharmaceutical sales software to regional sales groups (IPAQ, NEC).

Experience

2-5 Years

Level

Executive

Education

BS In Industrial Engineer

Description :

1. Managed and coordinated multiple, simultaneous project implementations via on-site and remote communication/access.
2. Possessed and demonstrated product and technical knowledge in communication with all project stakeholders.
3. Performed business process workflow designs, configuration, and software training for clients.
4. Maintained effective working relationships with project stakeholders throughout project initiation, implementation, and UAT phase.
5. Provided consultation with clients to establish requirements to ensure implementation matched their business requirements and expectations.
6. Planned, developed, and executed testing scripts for quality assurance of the new system administration system.
7. Worked with industry ordering data (NRX, TRX), reporting databases, customer information, and government product tracking data (Drug Sampling).

Experience

10+ Years

Level

Senior

Education

BA In English