Implementation Engineer Resume Samples

Description :

1. Single point, a technical contact for customers, account managers, and sales engineers during the provisioning process of dedicated, high speed, Internet connections.
2. Possessed extensive experienced in configuring Cisco routers for frame relay and point-to-point connections at speeds of 56k up to OC12.
3. Managed a personal queue of 25-30 orders including new installations, moves, rehomes, upgrades and cancellations.
4. Examined and resolved end-user router issues associated with configurations and passwords.
5. Implemented advanced routing plans for clients featuring such strategies as Static, BGP and RIP routing, as well as other advanced Cisco features, like HSRP and NAT.
6. Devised security models for customers by scripting access-lists in coordination with the Site Patrol firewall group.
7. Facilitated the connection process by coordinating task completion with Genuity business groups, telephone companies, and local exchange carriers (LEC's).

Experience

2-5 Years

Level

Executive

Education

Bachelor Of Science

Description :

1. Managed and resolved client support issues regarding the Core metrics solution following initial deployment.
2. Performed extensive testing, troubleshooting, and QA tasks to resolve client issues. Maintain and manage issue tracking system 
3. Worked directly with the client's business and technical personnel to define and map requirements to technical design specifications.
4. Worked with the client's technical team to troubleshoot and resolve issues and provide integration guidance.
5. Assisted client with test case design and execution and work with the client to resolve identified issues.
6. Effectively managed multiple projects to ensure delivery dates are met.
7. Coordinated with other teams to ensure proper coverage of project needs and ensure high customer satisfaction.

Experience

7-10 Years

Level

Senior

Education

Bachelors of Science

Description :

1. Provided NICE Integrated Audio and Video Recording Solutions for Call Centers, Financial Institutions, and Security-based customers.
2. Consulted with customers on business needs prior to the NICE solution(s).
3. Provided "ad-hoc" training on the use and best practices of the NICE recording system and associated administrative applications, to new customers.
4. Provided ongoing expertise and support for existing NICE customers.
5. Developed thorough knowledge in the use and troubleshooting of HP 3660 & 3680 (G4 & G5) server platforms.
6. Worked with Cisco 2800 & 2900 series switches, configuring port access when integrating into customer LAN's.
7. Worked with customers to troubleshoot local and remote router issues.

Experience

7-10 Years

Level

Senior

Education

Bachelors Of Science

Description :

1. Developed additional batch processing interfacing Sales Tax with other systems.
2. Maintained this batch schedule with the Control-M enterprise manager.
3. Developed Web Components using JavaScript, JSP, JSTL, Custom Tags, Struts Tags, HTML and Ajax Wrote Server-side components using Servlets, JDBC.
4. Used Struts framework for MVC implementation Responsible for configuring JBOSS Application Server administration activities which involved creating domains, Configuring the domain for web logic clustering, SSL, Database Connection configurations, performance monitoring, etc.
5. Involved in creating unit testing of various layers using JUnit and created automated test scripts for integration testing using Selenium.
6. Involved in debugging the product using Eclipse and JIRA Bug Tracking.
7. Designed process documents and job flow diagrams using Rational Rose/MS Visio Demonstrating the Design with Business Analyst and Data Analysts.

Experience

5-7 Years

Level

Executive

Education

Bachelor Of Science

Description :

1. Coordinated strategic end-to-end circuit implementation of data services for USPS Government customers.
2. Interfaced with LEC service providers, vendors, field engineers, and NOC techs for DSL and T-1 troubleshooting and fault isolation using monitoring tools.
3. Tracked 250 DSL data circuit orders for 9 states driving the process through order entry, provisioning, installation, and cut-over activation.
4. Managed pending orders with tight customer deadlines, assuring timely updates in the Stamps order tracking database.
5. Opened, closed, and tracked priority 7 ETMS trouble tickets.
6. Tracked failed activations, researched and resolved issues.
7. Conducted postal site surveys to determine installation location/site needs prior to installation service.
8. Created/tracked all extended ETMS trouble tickets for DSL and Frame orders for the project team.

Experience

2-5 Years

Level

Junior

Education

Bachelors Of Science

Description :

1. Implemented virtualization initiatives including consolidation, disaster recovery, VDI, and architectural design.
2. Performed both presales technical design and post-sales implementations.
3. Performed hands-on technical implementation, troubleshooting, and remediation on complex client projects requiring high-touch or strategic vision.
4. Performed presales planning and design and post-sales implementations Architect, Design and implement EMC VNX SAN environments to ensure high availability and acceptable performance characteristics for VMware vSphere and SAN-backed applications.
5. Experienced with architecture, implementation, and administration of NetApp FAS/V-Series, IBM DS-series, and Dell MD-series storage arrays.
6. Configured Cisco MDS and Brocade Fabric switches.

Experience

2-5 Years

Level

Junior

Education

Masters Of Science

Description :

1. Uncovered signaling issues both in reports based on abnormal traffic patterns (including 911 routing), blocking, overflow and trunk state.
2. Built vendor-related requirements document for the GUI tool installed on local STPs to measure KPIs across ANSI-D and ISUP related signaling to better proactively manage customer experience.
3. Managed, tested, implemented Orreq Trigger Phase 1 implementation with all Leap roaming partners.
4. Worked with Lucent for specific guidelines, wrote and implemented a project plan and worked with smaller carriers to implement and be reimbursed for rollout.
5. Joined leap with 65% complete with partners.
6. Brought completion to 99% in fewer than four months and three months ahead of schedule.
7. Discovered addressed and remedied signaling and billing based issues for Leap being charged exorbitant monthly toll charges based on Orreq routing.

Experience

7-10 Years

Level

Executive

Education

Bachelors Of Science

Description :

1. Expedited Implementation and efficiently managed Installation vendors and Equipment supplier resources in a compressed timeline.
2. Met strict quality standards for vendor installation, Test & Turn up of equipment.
3. Met Capital Budget trends to a 1% variance. Met all safety standards for Central Office installations and Installation vendor safety requirements.
4. Contributed to the TP76300 Review Project resulting in the 13 State Practices.
5. Implemented / Supported National Data Engineering (Engineer Anywhere Process).
6. Ensured adherence to best practices for enterprise software that is RDBMS driven.
7. Authored scripts to automate approximately 90% of quality assurance checks and prerequisite configuration tasks for software implementations.

Experience

7-10 Years

Level

Senior

Education

Certificate

Description :

1. Worked with Terminal Servers running SQL Server 2005.
2. Installation of Nextgen EMR, EPM, SQL Server 2005.
3. Supported Fat Client/Thin Client Environments troubleshooting and maintaining SQL Server 2005/Nextgen issues.
4. Installed and troubleshot issues with Fax Service Manager, Fax Press, Remote Scan, and SQL Server 2005.
5. Worked with localized Fat Client as well as Thin Client installation, troubleshooting and supporting via Terminal Services, RDC, IHS-Anywhere, Go-To-Meeting: The Windows 2003 Server, Vista, and XP internal and external IHS Domain Environment.
6. Responsible for supporting 50 in house IHS coworkers and user support for 30 client sites nationwide.
7. Oversaw the activities of 10 contractors.
   

Experience

0-2 Years

Level

Entry Level

Education

Bachelors Of Science

Description :

1. Primarily responsible for the Engineering of the Transmission equipment used for the transport of the World Com backbone Network
2. Provided an installation package to include floor plan drawings, equipment rack elevation drawings via Excel document.
3. Provided support to the Field Operations group in the cities to include site surveys, on hands support.
4. Responsible for the project management of the entire job to include hiring contractors using the bidding process for each job.
5. Kept updated on the ER log with information for the management team for tracking and completion in a timely manner of those jobs.
6. Kept the monies for each job within the budget given for the project as dictated by Network Planning.
7. Collaborated with cross-functional teams via e-mail, web sessions, and conference calls to plan and outline project phases for complex deployments.

Experience

0-2 Years

Level

Entry Level

Education

Bachelors of Science

Description :

1. Served as Project Lead for a 1200 site VoIP Implementation project.
2. Averaged two or more VoIP customer implementation projects daily.
3. Successfully managed multiple ongoing VoIP projects simultaneously.
4. Assisted the corporate trainers in developing training for 10 contractors.
5. Assisted the group manager in developing group policies.
6. Advised customers on the benefits of converting to VoIP service.
7. Migrated legacy PBX and Key systems to our VoIP network.

Experience

2-5 Years

Level

Junior

Education

High School Diploma