An Impress Supervisor is responsible for providing a positive contribution to the customer’s shopping experience and managing the impressive print and document services. The position responsibilities are listed on the Impress Supervisor Resume as – demonstrating a customer-first perspective and fully supporting and participating in the boundless selling culture; selecting, and training and directing activities of Impress associates and supervisors; assisting customers, and recommending products and encouraging add-ons for products, and services; selling in all areas of OfficeMax, leading discussions, and ensuring all areas of responsibility are maintained to best-set standards.
Hiring employers typically look for those with the following skills and abilities – the ability to use electronic communication devices, knowledge of handling customer inquiries, and complaints in a professional manner; a good understanding of operating computer systems relevant to Impress operations, and physical stamina. The job candidate should possess at least a high school diploma or equivalent.
Objective : A highly motivated design and concept engineer with 4 years of experience, designing cutting-edge medical products through persistently exploring new concepts and conducting experiments using good laboratory practices (GLP). Conceptualized and developed a product for safe patient transfers, resulting in a decreased rate of hospital caregiver injuries.
Skills : Graphics Design, Microsoft Office, Data Entry, Customer Service, Retail, Retail Management, Retail Sales, Teamwork, Computer , Creative, Adobe Photoshop, Adobe Indesign, Adobe Illustrator, Typing, Sales, Multi-Tasking, Problem Solving, Customer Relations, Customer Service Representative.
Description :
Responsible for the positive contribution to the customer's shopping experience by effectively training, supervising and directing ImPress associates while providing an example of excellent customer service.
Directed the activities of ImPress team members and set an example of outstanding customer service.
Ensured accurate and timely processing of all customer requests for ImPress services.
Partnered with the Supervisor, Sales Manager.
Ensured daily communication with all team members utilizing huddle meetings; review all store/corporate communications; maintain ImPress communication binder.
Observed and watched for loss prevention issues and advise management of any unusual activity and train team members in the loss prevention program.
Managed the custom order programs provided by various vendors and ensure prepayment.
Experience
2-5 Years
Level
Executive
Education
Master's
Impress Supervisor Resume
Objective : Impress Supervisor with 4+ years of experience in creating strategies to increase client acquisition Managed a team of eight Assisted members with service and operational requests Identified cross-sell opportunities Maintained confidential client records and transactions Provided support to Impress Manager, Store Manager, and Regional Management Operated and maintained copiers and finishing machines.
Skills : Planning Skills, Store Manager.
Description :
Monitored sales associate compliance to ordering procedures and vendor compliance to timely and quality performance.
Acted as sales leader as designated by scheduling needs, ensure customer service standards are met, address issues that arise as appropriate and follow-up with management for resolution.
Performed register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.
Stored opening and closing, as well as securing and alarming the building.
Organized warehouse to improve and maintain inventory controls.
Designed forms to establish better workflow & trained employees in new methods and protocols.
Drove department sales by utilizing profit and loss statements.
Experience
2-5 Years
Level
Executive
Education
Master's
Impress Supervisor Resume
Objective : Impress Supervisor with 4+ years of experience in Receiving packages into the warehouse and complete paperwork upon receipt, and also assisting with unloading packages from incoming trucks.
Skills : Military, Adobe, Microsoft Publisher.
Description :
Ensured accurate and timely processing of all customer requests for services.
Trained associates on products and services and enhance the staff's sales techniques to improve sales volume.
Partnered with the Supervisor, Sales Manager, and Store Manager on sales and marketing strategies to increase sales, including inside/outside canvassing efforts.
Observed and watched for loss prevention issues and advise management of any unusual activity and train team.
Monitored sales associate compliance to ordering procedures and vendor compliance to timely and quality performance.
Resolved all order issues directly with the vendor.
Guided and processed customer orders and inquiries in a fast-paced environment using the NetSuite system.
Experience
2-5 Years
Level
Junior
Education
MS In Education
Impress Supervisor Resume
Headline : To gain employment in a company that will utilize my skills and experience in sales and customer service, as well as my skills in technology, and my experience in management.
Skills : Microsoft Publisher, Management.
Description :
Produced weekly schedule Train new associates, as well as refresh training with current associates.
Ordered supplies and service for the copiers, PC, and the binding and finishing equipment.
Resolved customer and associate issues.
Technology Sales Specialist - Key Carrier Third in charge of the store.
Trained associates on new technology products in the store, and coming soon.
Coached sales during and after to encourage a complete sale, and to give tips on overcoming objections.
Set planograms in the technology area.
Experience
5-7 Years
Level
Executive
Education
MS
Impress Supervisor Resume
Headline : Experienced cook recognized for abilities in leadership, teamwork, and organization. Able to multitask and work efficiently under pressure. Proven staff management and customer relation talents. Excellent at troubleshooting with the ability to quickly take in and apply new information. Extensive kitchen skills including knowledge in Cake Decorating Seasoning Sanitation/clean working Deserts Following recipes. Focus and attention to Baking Creating new recipes detail. Cooking Knife skills.
Skills : Supervising Skills, Managing Skills.
Description :
Managed all aspects of the copy center including hiring, scheduling, training of employees, P&L monitoring, and ordering supplies at 3 stores including Provo, Utah; Colorado Springs, Colorado; and Katy, Texas.
Promoted by the district manager to supervisor due to customer service skills and leadership abilities.
Provided excellent customer service with the production of client orders and graphic design services.
Supported management team by assisting with administrative responsibilities to increase operational efficiency.
Improved product knowledge, productivity, and sales through improved cross-training for all store employees on copy center operations.
Implemented new merchandise layouts and price changes improving organization and customer satisfaction.
Assisted with the supervision of annual store inventory to reduce company deficits and improve accurate execution.
Experience
5-7 Years
Level
Executive
Education
Bachelors Of Fine Arts
Impress Supervisor Resume
Summary : With over twelve years of experience in the printing and graphic design field, I am looking to expand upon my career and move into Administrative, Management, and higher-level Printing positions. Include knowledge of printing processes, management of team members, graphic design, and high-level computer skills. Strong written and verbal communication skills result in solid management and training of team members and coworkers, and the ability to liaise with key clients and customers at a high level.
Skills : Customer Service, Training Skills.
Description :
Increased sales over the course of one quarter by 20% during tenure as Impress Supervisor.
During this time, increased customer satisfaction and maintained customer relationships within the department.
Created customer solutions and provided multiple options to customers, such as variations of colors or number of pages, to save the customer up to 50%.
Produced print, photocopy and design orders according to specifications written on client work orders and maintained supplies and inventory as required.
Submitted custom printing orders for outsourcing to various vendors for products that were not available in store.
Trained other employees on the operations of the Impress Department of OfficeMax.
Made recommendations to enhance customer's print projects for an aesthetically pleasing and professional appearance.
Experience
10+ Years
Level
Senior
Education
MS
Impress Supervisor Resume
Summary : Impress Supervisor with 13 years of experience in the retail environment. Implemented, with the management team, new receiving and stocking procedures at Old Navy. Helping the OfficeMax team to improve sales and apply new service strategies to increase customer satisfaction. At Pack and Ship Solutions implemented a new procedure to reduce the time and increase accuracy for preparing customer quotes for custom packaging.
Skills : Maintenance SKills, Sorting Skills.
Description :
Received new customers and help them through the process of getting the products and services they need.
Prepared custom art for private companies and individual customers.
Received merchandise ordered by the customers.
Managed order's quality.
Resolved customer issues regarding orders and services.
Managed small-scale production projects (printing, sorting, collating, and binding) that span from 2 to 5 days.
Trained new recruits and staff.
Experience
10+ Years
Level
Senior
Education
BA In Information Systems
Impress Supervisor Resume
Headline : A positive, dedicated, and motivated team player with the ability to work with a high level of autonomy. In addition, am eager to learn and an innovative thinker. Experienced in handling confidential materials and completing multiple projects with critical deadlines.
Skills : Microsoft Office, Office Equipment, Customer Service, Telephone.
Description :
Oversaw the printing department and Internship as Manager-on-Duty.
Prepared department schedules, supply orders, and managed payroll costs based on department monthly profit & loss.
Encouraged and provided outstanding customer service to internal and external customers for on-time, efficient and accurate production; assisted customers by creating, manipulating, and editing desktop publishing applications.
Managed customers' specialty orders provided by various vendors, in addition to resolving all order issues directly with the vendors.
Ensured daily communications relaying store/corporate information to all team members, using huddle meetings and radio devices; maintained Production Communication Log.
Opened and/or closed retail site and cash control procedures.
Cross-trained store employees on basic ordering procedures, machine operation, and repairs.
Experience
5-7 Years
Level
Executive
Education
GED
Impress Supervisor Resume
Objective : Impress Supervisor with 5+ years of experience in Verifying packages match the order and invoice in terms of quantity and quality, and also Inspecting packages to make sure contents are undamaged.
Interacted with customers at all levels of communication to provide consultation, estimating, and when necessary conflict resolution.
Supervised the entire department of 4 and all aspects of production and maintenance of the department.
Processed and maintained all necessary paperwork as required by corporate.
Instituted new procedures for the department and provided training for new hires.
Operated as Manager on Duty as scheduled and supervised all departments as a key carrier.
Responsible for the positive contribution to the customer shopping experience by managing the ImPress, Print & Document Services associates to ensure OfficeMax customer service standards are maintained.
Positively contributed to associate development through training, communication, recognition, and support.
Experience
2-5 Years
Level
Executive
Education
Bachelors Of Social Work
Impress Supervisor Resume
Headline : To establish a long-term career in a company where I may utilize my Impress Supervisor professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.
Skills : Inventory Management, Unit Safety Coordinator.
Description :
Promoted twice within the first 6 months of employment.
Met and exceeded sales goals as well as lead the district in sales.
Supervised daily operations of print and document center.
Processed and created design orders.
Assisted store management with managerial operations of scheduling.
Assisted customers with design and print projects.
Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
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