An Inbound Operations Manager is responsible for coordinating and supervising the activities of the supervisors and manages the employees providing inbound operations. A well-written Inbound Operations Manager Resume mentions the following core duties – overseeing warehouse operations and personnel, ensuring accurate inventory tracking and accounting, maintaining and nurturing customers and vendor relationships; managing the efficient flow of inbound and outbound products and materials; reviewing warehouse logistics and improving the needed areas, and creating warehouse metrics reports.
Even while the job duties vary based on the work setting, the needed skills are universally common and include the following – the ability to follow all applicable safety standards, managerial and business expertise; excellent leadership skills; and an aptitude for counting and inventory management. Most of the eligible resumes mention a bachelor’s degree in business management, logistics, or a related field.
Objective : Currently employed as an Production Supervisor and am looking to obtain a management position in which I am given the opportunity to play a direct role in the unlimited growth and success of a solid organization.
Managed 2 direct report supervisors in receiving and RSR functions in a customer direct fulfillment center.
Evaluated direct report performance each quarter.
Provided honest and earnest feedback on performance and help develop performance improvement plans.
Interviewed potential associates, and supervisors.
Taught LiT (leader in training courses) to up and coming associates.
Developed a Safety Action Plan to reduce the number of accidents and injuries within the RSR department.
Provided weekly updates on the progress of the department and action plan details.
Experience
2-5 Years
Level
Executive
Education
Bachelor's In Business
Inbound Operations Manager Resume
Headline : As an Inbound Operations Manager, responsible for Leading and supervising a team of Area Managers (2-5 front-line supervisors depending on location) and 100-300 hourly associates in outbound or inbound operations within the Fulfillment Center.
Successfully built and directed multiple teams to maximize performance in consistently completing projects on time and within budget in a fast-paced, time-sensitive environment.
Contributed dynamic leadership skills toward overseeing and training a cross-functional team of 31 employees to effectively process all incoming electronic and paper feeds for all life insurance products serviced by Aviva, USA.
Successfully insourced the Inbound Operations after a failed attempt at outsourcing by rebuilding, streamlining, obtaining control, and improving performance within first 3 months of employment.
Reduced overhead costs by $320,000 and increased employee productivity by 40% by improving operating efficiency.
Through proactive development and implementation of new workflow processes increased organizational capacity by absorbing an additional 2.5 FTE with Life New Business and Agency work.
Evaluated equipment replacement needs and executed implementation of new equipment and systems.
Coordinated the physical plant workflow design and set up and oversaw the ordering of correct equipment needs for our new facility.
Experience
5-7 Years
Level
Junior
Education
BA
Inbound Operations Manager Resume
Objective : Highly qualified Inbound Operations Manager with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Customer Service, Management Experience.
Description :
Collaborated with program managers to launch new programs.
Forecasted call volume.
Generated and analyzed department metrics using Excel.
Provided timely, accurate and courteous responses to a number of FAQs.
Answered inbound customer service phone inquiries during periods of high call volume.
Worked schedules, attendance and performance monitoring, staff discipline, payroll data collection and verification, training and coaching, interviewing, terminations.
Performed yearly reviews and evaluations.
Experience
2-5 Years
Level
Executive
Education
Associate's In Liberal Arts
Inbound Operations Manager Resume
Headline : To secure a position within a fast-paced 3PL or retail distribution/warehouse environment where I can utilize my experience and skills to enhance efficiencies, increase productivity, and cost savings.
Skills : PowerPoint Microsoft Access POS, Class D CDL Licenses, And Endorsements.
Description :
Responsible for up to 35 employees including 2 supervisors performing receiving functions in a retail distribution center.
Wrote reviews and disciplinary action including terminations.
Responsible for creating and adhering to payroll budget of $250,000 annually and production standards.
Utilized High Jump WMS to manage inventory and SAP system for corporate financial information.
Responsible for the accurate and timely unloading of 1.5 million cartons annually along with the detailed receipt of 5 million units annually.
Developed system and operational process for utilizing ASN/EDI information to enhance receiving and cross-dock process.
Developed OSD process to ensure accounts payable had daily access for filing claims.
Experience
5-7 Years
Level
Junior
Education
MS
Inbound Operations Manager Resume
Summary : Over 11 years experience as a professional Manager. Ability to direct complex projects from concept to fully operational status. Goal-oriented individual with strong leadership capabilities. Organized, highly motivated, and detail directed problem solver. Proven ability to work in unison with staff, peers, and board of directors. Strong customer service skills.
Skills : Microsoft Office Tools, SAP And Indus PassPort, WMSAnd Encompass.
Description :
Managed a staff of three supervisors, total of 68 associates.
Worked as a strategic partner to identify and recommend new methods and system and continually looks for ways to simplify and improve complex processes.
Implemented new Inbound receiving and putaway standards; increased productivity 15%.
Facilitated implementation of the Labor Standards into all facets of the Inbound operation.
Successfully increased IB from a 2 shift to a 3 shift operation, while increasing UPH.
Reduced accident rate in IB by maintaining a high level of safety awareness; identifying and resolving safety issues in a timely manner.
Facilitated department meetings Key Achievements / Awards: Enhanced call center productivity by coaching low-performing employees, utilizing customer service expertise and coaching and mentoring skills.
Experience
10+ Years
Level
Senior
Education
GED
Inbound Operations Manager Resume
Objective : Proven ability to provide effective leadership and direction within a union and non-union environment. Experience in all phases of warehousing and international distribution in a high volume environment Experience in process automation and process improvement Direct contact with suppliers and customers Experience in inventory management, SAP WMS Trained in Six Sigma Methodologies Trained in Lean 5's Methodologies.
Skills : Supervising Skills, Maintenance Skills.
Description :
Responsible for the overall receiving put-away function across three shift operation in this 600,000 sq.
Directed reports consist of 3 supervisors and indirect reports consist of 120 team members.
Maintained Department Budget.
Membered of process improvement committee.
Reduced inbound cycle time by 50% through improved scheduling and processes.
Reduced the number of OSHA recordable incidents by 20%.
Effectively achieved department weekly budget.
Experience
2-5 Years
Level
Junior
Education
BS In Business Administration
Inbound Operations Manager Resume
Summary : To obtain a role in Senior Operations Management that will enable me to contribute to the profitability and continuous improvement of an organization as well as the overall accountability of individual contributors.
Skills : Microsoft PowerPoint, Sap Software, RF Scanners, WMS System, 5S/6S System.
Description :
Recruited and trained new warehouse associates, supervision of 85 associates on a daily basis, motivate and monitor department performance.
Set weekly, monthly, yearly targets and budgets.
Entered data from the packing slips into our WMS system Works in conjunction with our Account Management Team, ensuring all receipts are complete and accurate.
Worked with a sense of urgency so that delays are decreased for daily receipts Receiving Department Responsibilities include using a gas or electric powered forklift to unload inbound shipments, move, replenish, stack and store products or materials.
Efficiently and accurately located and placed products in the appropriate storage areas Quality Control Department Responsibilities include using the appropriate documentation to ensure all product and/or orders are received or shipped correctly, and accurately picked.
Verified products and/or orders meet quality standards, including reporting any damages or discrepancies.
Packaged, shrinked wrap, and labeled products Inventory Control Department Responsibilities include assisting with counting and verifying product, researching and reconciling daily inventory variances, reporting any damages or discrepancies, replenishments, and physical inventory.
Experience
7-10 Years
Level
Management
Education
Bachelors
Inbound Operations Manager Resume
Objective : To obtain an Inbound Operations Manager position with broad-based responsibility for helping an established company achieve its organizational goals and objectives.
Skills : Training Skills, Monitoring Skills.
Description :
Responsible for all aspects of multiple shifts of the receiving and stock departments in the start-up of a new 1.2 million sq.
Communicated with vendors, buyers, allocations, and corporate traffic department on a regular basis.
Oversaw and monitored contracted outside companies working on site for pallet processing, lumper services and import container deliveries.
Contacted suppliers to meet facility needs and negotiate best prices and service.
Communicated with all managers within the facility to maintain balance with outbound operations, plan daily production, monitor inventory, ensure safety/security and assist in solving systems issues.
Developed supervisor's skills and monitor and assist in providing the resources to enhance their knowledge and abilities.
Monitored P&L statements and adjust resources accordingly.
Experience
2-5 Years
Level
Junior
Education
B. S. In Marketing
Inbound Operations Manager Resume
Summary : Results-oriented operations Inbound Operations Manager professional with extensive management experience across several industries with a comprehensive focus on business development and customer care management, with results in performance development that exceeded expectations with sales and the customer's overall satisfaction.
Implemented continuous improvement programs to improve inventory accuracy, efficient receiving and shipping, and material processing.
Implemented receiving process which moved product to manufacturing in a 24 hour period versus the previous 72 hour period.
Improved production and reduced lead-time for our customers.
Implemented the use of an organized warehousing system, and automated conveyor system to reduce order pull-time, and order shipping times.
Ordered pull-times were reduced by 46%, and the shipping time was reduced by 60%.
Directed communication with multiple business units.
Assisted WMS team with system configuration, modifications, problem-solving and maintenance.
Experience
10+ Years
Level
Senior
Education
Bachelors
Inbound Operations Manager Resume
Summary : Responsible for Monitoring all production and personnel statistics and reporting in support of the department operation, and also Reinforcing policy and procedure compliance.
Skills : Training Skills, Leadership.
Description :
Restructured inbound processing areas allowing multi divisional processing, enabling labor flexibility, FIFO and/or priority shifts as business predicated.
Led and managed a team of supervisors.
Oversaw all receiving, inventory control and order fulfillment for effective operational performance.
Created initiatives which reduced absenteeism and improved employee retention.
Successfully organized projects that positively impacted the overall operational process.
Helped with original design, development and configuration for start-up of the facility.
Trained and mentored 5 supervisors across multiple departments and shifts, especially during facility start-up.
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