Inbound Sales Representative plays a vital role in the success of a company as these executives take charge of introducing and recommending products/services to the potential customers. The job description template of an inbound sales representative includes various tasks such as receiving calls, placing orders on behalf of the customer, assisting customers, scheduling appointments, solving customer issues, performing administrative tasks, promoting new products and following up outbound calls.
A well-drafted Inbound Sales Representative Resume emphasizes skills such as selling abilities, communication skills, demonstration abilities, proficiency in navigating multiple computer programs, the ability to juggle between different customers, and telephone etiquette. A high school diploma is considered sufficient by the hiring employers as the incumbents get a good amount of on-job training before being designated this role.
Summary : Service-oriented Inbound Sales Representative I with 14 years of experience in the Telecommunications domain who knows how to approach sales as a way of helping customers receive the best value for their money. Expert in communicate effectively and display a professional and positive demeanor.
Skills : Business Development, Inside Sales, Business Management, Presentation, Relationship Management, Lead Generation, Powerpoint, Excel, Wordperfect, Strategic Business Planning, Sales Management, Salesforce
Description :
Eliciting and recording the customer information and inquiries using a computerized system.
Staying up-to-date with current and emerging communications and entertainment technologies for both the company and its competition.
Recognizing, conveying, promoting, and selling the products and service value.
Demonstrating closing techniques consistently, repeatedly, and in a timely manner.
Demonstrating the ability to establish and maintain effective relationships with customers.
Promoting and recommends DirecTV/AT&T products and services based on a logical relationship to the customer’s needs and interests.
Develop, Maintain strong up-to-date knowledge of tv products, plans service features.
Entering and confirming the sales when appropriate.
Experience
10+ Years
Level
Consultant
Education
High School
Senior Inbound Sales Representative Resume
Summary : Senior Inbound Sales Representative is seeking to fully utilize my ten years of experience in the sales and customer service industry while promoting core values and ethics. To continue to demonstrate being a leader in peak performance while maintaining a high degree of accuracy and customer satisfaction. To listen, build rapport, and present the best solutions for the customers while driving up market share for the company.
Providing an extensive and consultative sales and customer service experience by proactively listening and responding to customer request.
Motivating team members by providing various different sales tactics to help improve sales.
Acting as team captain and providing one on one feedback to individual agents by performing call quality control.
Providing insight to agents outside of team by assisting them with billing system errors and sales strategies to overcome objections.
Learned and mastered order processing billing system regarding all aspects of new sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function.
Having a full understanding of and consistently demonstrating the proficiency at explaining all products and services to existing and prospective customers.
Acquiring and demonstrating a thorough knowledge of competitors pricing, packaging, and products to discuss side by side comparisons of charters and competitors products and services.
Working with other departments, as necessary, to resolve customer issues.
Experience
10+ Years
Level
Management
Education
BS
Inbound Sales Representative Resume
Summary : Inbound Sales Representative with 10 plus years of experience and with a strong background in account management, business development and client coordination looking for a new and rewarding career within the Media field, away from Sales for a challenging change. Extremely organized and detail oriented approach to client relations and project coordination.
Skills : Excel, Excellent Written, Excellent Written And Verbal Communication, Microsoft Office, MS OFFICE
Description :
Promoting, recommending and upselling the Comcast products and services based.
Developing and creating the sales workflow process based on mobile device usage.
Interacting and communicating collaboratively within the sales channels, to provide best practices.
Maintaining and tracking the appointments through outlook and excel to close sales calls.
Developed, organized and presented the brand recognition seminar across departments for Comcast career fair.
Selected as team leader and point of contact during supervisors absence.
Developed sales workflow for new hires based on social and mobile platform use.
Maintaining and using the database to accurately enter, retrieve, and update customer information and record information on customer transactions, inquiries, and complaints.
Communicating effectively and professionally in a high volume call center environment.
Experience
10+ Years
Level
Management
Education
BA
Junior Inbound Sales Representative Resume
Objective : Well rounded, sound Junior Inbound Sales Representative armed with broad-based skills and 3 plus years of extensive experience in sales, marketing, customer service, client satisfaction, business development and strategic planning; versed in budget management, financial management, resources management and business continuity planning.
Skills : Sales, Operations, Marketing, Business Operations, Customer Service
Description :
Interacting with the customers via telephone, e-mail, and face-to-face to assist with a variety of customer inquiries.
Eliciting and recording the customer information and inquiries using a computerized system.
Implementing the strategies to counter competitive offers and educate customers on product comparisons.
Up-to-date on products and services to ensure customer satisfaction and to maximize sales opportunities.
Articulating our competitive advantage and maintain effective relationships with customers delivering the Comcast Quality Experience(CQE).
Promoting and recommending the Comcast products based on a logical relationship to the customer's needs.
Establishing the customer needs through enhanced probing techniques, then promoting and recommending Comcast.
Consistently demonstrating the ability to meet higher performance expectations (increased KPI/MPS).
Taking inbound calls to sell Comcast products and services, including cable, phone, internet, and home security.
Experience
2-5 Years
Level
Junior
Education
MS
Inbound Sales Representative Resume
Headline : Inbound Sales Representative with 5 plus years of experience is seeking to excel and grow in leadership and knowledge, to interact with the team member, and develop a world-class of challenges.
Skills : Microsoft Office, Typing, Telephone, Customer Service, Sales, Logistics, Data Entry, Multi-Line Phone System
Description :
Selling TWC products and services to achieve monthly revenue and sales quotas.
Development of client-centric product solutions. Attempting to sell on every call regardless of the customer's initial reason for calling, such as billing calls, service call, and complaint calls.
Enhancing the customer experience by speaking with customers by telephone to provide information about products or services, enter orders, transfer services or escalate complaints.
Serving as expert and educator to customers on allwTWC products, services, and packages along with competitors offerings.
Navigating and using the various databases and applications to accurately and quickly capture, maintain and retrieve records of customer transactions, inquiries, complaints, or comments, as well as actions taken.
Maintaining the call and data entry accuracy levels that meet department expectations.
Following TWC policies and procedures to accomplish all responsibilities and maintaining the confidentiality of customer information, including both personal and financial information.
Experience
5-7 Years
Level
Executive
Education
Business Administration
Inbound Sales Representative Resume
Headline : Inbound Sales Representative with 6 plus years of experience in the Telecommunications domain is seeking to obtain a position in Customer Service where my extensive experience will be further developed and utilized.
Skills : Microsoft Office, Customer Service, Client Relations, Supervising, Training & Development, IOS
Description :
Assisting an average of 550 clients in any given week and consistently meeting the performance benchmarks in all areas (speed, accuracy and volume).
Helping the company attain the highest client service ratings (as determined by external auditors) - earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Completed the voluntary client relations training to learn ways to enhance customer satisfaction and improve productivity.
Submitting the requests to the proper department to prevent re-occurring issues and recommend improvements in the process and procedure.
Analyzing the reports on improvements to bring effectiveness to the department.
Educating the clients on the program as well as navigation of the website responded to and handled customer complaints and inquiries in a timely manner.
Developing the personal organization and multitasking skills in a fast-paced environment.
Experience
5-7 Years
Level
Executive
Education
College
Sr. Inbound Sales Representative Resume
Summary : A highly talented Sr. Inbound Sales Representative, with an overall experience of more than 12 years looking forward to utilizes my skills to a new career as a Customer Service Representative.
Researching, engaging and identifying the outcomes and providing the product recommendations to enhance the product entertainment experience.
Managing multiple computer programs, actively listen, converse with customers while typing and updating accounts.
Interacting with all types of customers and providing the best resolutions.
Thriving on change while remaining highly organized, optimistic and coachable.
Providing the high volume customer service and sales support with various associated responsibilities.
Upgrading the products and services for new and existing customers in inbound and sales environment.
Successfully completed 8 weeks s3 sales training and sales nesting.
Selling with passion and engaging the new and existing customers in a high-quality experience which enabled them to make informed purchase decisions.
Maintaining the high energy and detailed sales product knowledge including competitive information.
Experience
10+ Years
Level
Management
Education
Associates
Inbound Sales Representative IV Resume
Summary : Inbound Sales Representative IV is seeking to leverage my 28 years of comprehensive customer service experience, sales ability, and team leadership into a role in which I will be able to utilize my experience both professionally and enthusiastically in a team environment with opportunity for growth.
Skills : Point Of Sale, Access, ADP Payroll, Excel, Microsoft Office, Payroll, Quickbooks, Management, Event Management, Event Coordination
Description :
Responsible for driving call center sales as a primary delivery channel for all Cox residential services and product lines while ensuring customer satisfaction.
Developing, implementing, and leading the sales strategies for Cox communications and serve as a strategic partner in the overall operation of the organization.
Responding to customer inquiries on our products (video, telephone, high-speed data and digital tv services, wireless etc. ) while at the same time educating our customers and promoting current marketing campaigns and promotions.
Maintaining the accurate records of sales and/or retention activities on a daily basis.
Utilizing multiple databases to access and create customer account information.
Consistently meeting and exceeding the department expectations for productivity and accuracy levels.
Responsible for taking and receiving 70 to 100 calls a day and being able to make each one personable.
Experience
10+ Years
Level
Consultant
Education
High School
Inbound Sales Representative II Resume
Summary : A highly motivated and skilled Inbound Sales Representative with 16 plus years of experience. Seeking to secure a position as an active employee in a growing, reputable company that offers challenge and opportunity for my career development and at the same time serve the organization to the best of my capabilities.
Skills : Detail Oriented, Excel, Microsoft Office, MS Office, Outlook, Operations, Operations Management, Team Player, Training
Description :
Assisting the new and existing customers in placing orders for cable services.
Informing them of all the products and services that are provided by Time Warner Cable, as well as how they will benefit their needs.
Explaining the pricing, and highly recommended subscribing to one of our bundled packages.
Performing the consultative needs analysis and presenting the solutions to meet those needs with information about time warner cable products, services, rates and bundle package offers in a clear concise professional manner.
Consistent top performer maximizing revenue successfully selling all Time Warner.
Handling heavy call volumes by servicing and coverage counseling calls from customers in various locations all over the United States.
Applying exceptional sales skills over the phone to increase sales and partner referrals.
Maintaining existing accounts by providing a high level of customer service and recommending the right products and services.
Assisting the customers on the phone in placing their orders in the AS400 system.
Experience
10+ Years
Level
Consultant
Education
BA
Inbound Sales Representative Resume
Summary : Inbound Sales Representative with 12 years of experience in the Telecommunications domain seeking a position that will utilize my current skills while providing a valued product or service.
Skills : Business Process Improvement, MS Office, Multitasking, Problem Solving, Process Improvement, Inventory Management, Insurance Billing, Customer Service, Promotion, Sales
Description :
Creating and maintaining the effective relationships with customers while recommending Comcast products and services based on the conversation with customers based on needs and interests.
Consistently achieving overall performance goals by effectively promoting and selling products and service value of those products and services.
Collaborating with other departments to provide a quality experience to internal and external customers and avoid escalation.
Building rapport, support, reassure and educate the customer throughout the call.
Responding to customer complaints in a professional manner in order to resolve and upsell in accordance with established guidelines.
Using the multiple systems to help provide accurate information to both customers and proper company departments.
Working as an inbound sales representative to sell to for Comcast.com.
Conversating with the customers to determine needs and make suggestions using top-down selling techniques.
Elicits and records customer information and inquiries using a computerized system.
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