An Income Maintenance Caseworker works for the government health and human service agencies and undertakes the task of interviewing clients who need help in paying for healthcare, living expenses, and housing. Some of the common work activities are listed on the Income Maintenance Caseworker Resume as follows – taking accountability for technical and professional aspects of income maintenance; interviewing multiple customers to address benefit needs; gathering and assembling customer information to determine income eligibility, and verifying application information.
Summary of skills commonly seen on resumes includes the following – highly skillful and tactful in handling challenging client issues; knowledge and understanding of various eligibility options and requirements, adherence to federal and state laws and regulations pertaining to the industry; and familiarity with all available services to the clients. A college degree is commonly seen on resumes.
Objective : Dedicated professional with two years of experience in income maintenance and case management. Proven ability to assess client needs, conduct eligibility determinations, and streamline processes for public assistance programs. Committed to enhancing community welfare and ensuring compliance with regulations while fostering positive relationships with clients.
Skills : Data Analysis Software, Client Assessment, Problem-solving, Case Management
Description :
Assessed client eligibility for income maintenance programs and benefits.
Conducted interviews to gather necessary client information and documentation.
Maintained accurate and up-to-date client records in the case management system.
Provided guidance on application processes for various assistance programs.
Evaluated client needs and developed personalized service plans.
Worked with clients to develop plans for self-sufficiency, enhancing their ability to meet personal goals.
Coordinated with community resources to support client needs.
Experience
0-2 Years
Level
Entry Level
Education
B.S. in SW
Senior Income Maintenance Caseworker Resume
Headline : Dynamic professional with over 7 years of experience in income maintenance casework and client advocacy. Expertise in conducting comprehensive eligibility assessments, facilitating access to public assistance programs, and enhancing community support. Passionate about driving compliance and fostering strong relationships to empower individuals and families in need.
Skills : Client Relations, Data Management Software, Data Analysis, Case Documentation, Policy Knowledge
Description :
Assessed clients' social service and employment needs, coordinating outreach with community agencies to provide comprehensive support.
Conducted thorough interviews and investigations to determine eligibility for various federal and state assistance programs, including Medicaid and SNAP.
Evaluated client needs and authorized grants in compliance with agency regulations, facilitating access to necessary resources.
Acted as a Medicaid-Medicare Ombudsman, managing disputes and appeals for clients dually eligible for both programs.
Ensured resolution of client disputes by providing clear written communications to beneficiaries regarding their cases.
Supported clients in employment searches through the Pennsylvania Unemployables Program, enhancing job placement success.
Managed high-volume incoming calls to maintain accurate client records and provide timely updates.
Experience
5-7 Years
Level
Senior
Education
BASW
Income Maintenance Caseworker Resume
Objective : Compassionate Income Maintenance Caseworker with two years of experience in evaluating client needs and determining eligibility for assistance programs. Skilled in conducting thorough assessments, managing documentation, and collaborating with community resources. Passionate about empowering individuals and families through access to essential services and support.
Skills : Crisis Intervention, Data Entry, Client Follow-up, Public Speaking, Negotiation Skills, Research Skills
Description :
Interview applicants to assess eligibility for financial assistance and income maintenance programs, including Cash Assistance, Medical Assistance, and Food Stamps.
Determine eligibility based on income, property, and employment status, ensuring compliance with agency policies.
Evaluate client needs and authorize grants that align with program requirements or refer to community resources.
Conduct periodic reviews to reassess client situations and adjust assistance as necessary.
Gather and verify medical, educational, and financial data from various agencies to maintain accurate case records.
Perform home visits for clients unable to travel, ensuring access to services.
Identify overpayment situations and report findings for investigation and resolution.
Experience
0-2 Years
Level
Junior
Education
BASW
Income Maintenance Caseworker - Medicaid Resume
Objective : Compassionate and detail-oriented Income Maintenance Caseworker with 5 years of experience in Medicaid eligibility determinations and case management. Adept at navigating complex regulations and fostering strong client relationships to enhance access to essential services. Committed to improving community welfare through efficient case processing and advocacy.
Skills : Empathy, Communication Skills, Conflict Resolution, Time Management, Attention To Detail, Report Writing
Description :
Determined eligibility for Medicaid and public assistance programs by evaluating client information and documentation.
Conducted thorough assessments in compliance with federal, state, and local guidelines governing eligibility.
Collaborated with supervisors to review complex cases and ensure accurate case decisions.
Interfaced with clients and stakeholders, utilizing multiple software applications to manage case data.
Drafted clear and concise written communications including case notes and client correspondence.
Provided interpretation services for non-English speaking clients, ensuring understanding of policies and procedures.
Educated clients on changes to their benefits and services, promoting informed decision-making.
Experience
2-5 Years
Level
Entry Level
Education
B.S. in SW
Income Maintenance Caseworker Resume
Summary : With a decade of experience in income maintenance casework, I excel in evaluating client needs and determining eligibility for various assistance programs. My focus on compliance and process improvement ensures efficient service delivery. I am dedicated to fostering community welfare and empowering individuals by connecting them with essential resources.
Opened and managed approximately 1,300 cases for various benefits, ensuring compliance with state and federal guidelines.
Conducted thorough reviews of assets and income to accurately determine client eligibility for assistance programs.
Maintained effective communication with clients and stakeholders via phone and email to address inquiries and provide updates.
Calculated patient pay amounts and provided clear explanations to clients regarding their financial responsibilities.
Applied and monitored adherence to state and federal policies, staying informed on regulatory changes.
Interacted professionally with various stakeholders, including clients, family members, and government agencies.
Collaborated with management to achieve departmental goals and improve service delivery outcomes.
Experience
7-10 Years
Level
Management
Education
B.A. in SW
Assistant Income Maintenance Caseworker Resume
Objective : Results-oriented Assistant Income Maintenance Caseworker with two years of experience in eligibility assessments and case management. Adept at navigating public assistance programs while ensuring compliance with regulations. Passionate about supporting individuals and families in accessing essential resources, fostering positive client relationships, and enhancing community welfare.
Skills : Data Analysis For Eligibility Determination, Bilingual Communication Skills, Policy Compliance And Interpretation, Analytical Skills
Description :
Served as a key liaison for clients at Pennsylvania's Department of Public Welfare, processing applications for SNAP, Medicaid, and TANF Cash Assistance.
Conducted eligibility assessments and determined client needs with accuracy and empathy.
Provided assistance to clients in completing application forms, ensuring clarity and understanding.
Engaged with diverse populations, including disabled and disadvantaged individuals, fostering a respectful environment.
Networked with local nonprofits and government agencies to connect clients with additional resources.
Maintained compliance with departmental policies and best practices while managing a high-volume caseload.
Completed the Income Maintenance Standard Training Program (IMSTP) with exemplary scores, demonstrating a strong grasp of policy and procedure.
Experience
0-2 Years
Level
Entry Level
Education
B.A. SW
Income Maintenance Caseworker Resume
Objective : Resourceful Income Maintenance Caseworker with five years of experience in assessing client eligibility for public assistance programs. Expertise in processing applications, ensuring compliance with regulations, and advocating for clients' needs. Driven to enhance community support and deliver impactful services that empower individuals and families to achieve stability.
Conducted thorough interviews and assessments to determine client eligibility for county assistance programs.
Collaborated with state and community agencies to streamline service delivery and improve client outcomes.
Maintained accurate and up-to-date records in compliance with program guidelines and regulations.
Guided clients through the application process, ensuring they understood their rights and responsibilities.
Prepared reports and documentation for case reviews and audits.
Reviewed financial documentation to determine eligibility for various assistance programs.
Developed strong communication channels with external agencies to facilitate client support.
Experience
2-5 Years
Level
Consultant
Education
B.S. in SW
Income Maintenance Caseworker II Resume
Headline : Accomplished Income Maintenance Caseworker with 7 years of experience in assessing client needs and determining eligibility for public assistance programs. Proven track record in streamlining processes, advocating for clients, and ensuring regulatory compliance. Committed to empowering individuals and families by facilitating access to essential resources and enhancing community welfare.
Skills : Eligibility Determination, Program Evaluation, Interpersonal Skills, Team Collaboration, Resource Allocation, Customer Service
Description :
Managed casework for over 1500 public assistance budgets annually, addressing diverse client needs.
Created monthly caseload management plans to prioritize applications, reports, and complaints.
Provided crisis intervention and support to clients in need.
Issued allowances to clients for employment maintenance and attendance programs.
Prepared comprehensive documentation for hearings and appeals, utilizing relevant policy references.
Maintained professional interactions with clients, staff, and the public, adhering to administrative regulations.
Processed budget adjustments and authorizations efficiently to ensure timely service delivery.
Experience
5-7 Years
Level
Management
Education
B.S. Social Work
Income Maintenance Caseworker Resume
Summary : Experienced Income Maintenance Caseworker with a decade of expertise in eligibility determination and case management. Proficient in assessing diverse client needs, ensuring compliance with regulations, and streamlining public assistance processes. Committed to enhancing community welfare and empowering individuals through access to vital resources.
Skills : Conflict Management, Time-sensitive Decision Making, Critical Thinking, Advocacy, Social Services Knowledge, Community Outreach
Description :
Provided comprehensive intake services for applicants seeking Work First benefits, gathering essential client information and resources.
Facilitated orientation sessions, ensuring clients understood the application process and requirements.
Verified client information, including address, income, and child support compliance to determine eligibility.
Conducted budget analyses to calculate monthly benefit amounts, ensuring accurate processing of cases.
Issued Work First benefits monthly and processed emergency assistance applications efficiently.
Managed case terminations due to non-compliance as directed by social worker requests, maintaining regulatory standards.
Scheduled client appointments for case reviews, ensuring all documentation was prepared and verified.
Experience
10+ Years
Level
Senior
Education
BSSW
Income Maintenance Caseworker Resume
Summary : With 10 years in income maintenance casework, I specialize in comprehensive client assessments and eligibility determinations for public assistance programs. My commitment to regulatory compliance and process optimization drives effective service delivery, ensuring individuals and families receive vital resources and support to thrive within their communities.
Skills : Case Evaluation, Needs Assessment, Motivational Interviewing, Cultural Competency, Client Interviews
Description :
Conducts thorough assessments of clients' social service and employment needs, providing accurate information and appropriate referrals.
Determines eligibility and circumstances of overpayments, preparing detailed reports for compliance.
Interprets and applies complex policies, procedures, and regulations to ensure adherence and effective client support.
Schedules appointments and manages caseloads efficiently, ensuring timely follow-ups.
Maintains a caseload of 1,000 to 1,500 clients annually, delivering high-quality service under pressure.
Submits and reviews reports with supervisors, addressing any discrepancies proactively.
Collaborates with colleagues to enhance case management practices and share best strategies.
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