An Income Maintenance Specialist is responsible for determining initial, financial, and categorical eligibility for income maintenance applicants based on the established criteria for various income maintenance programs administering by the county department of social services. Typical work activities listed on the Income Maintenance Specialist Resume are – interviewing applicants for public assistance, Medicaid, and food stamps; making an initial determination of categorical eligibility; reviewing complex financial data in the determination of program eligibility; determining and encouraging applicants to seek services for situations, referring applicants to social service division; and leading and coordinating the work of a unit or group of income maintenance workers.
Employers prefer to hire those having the following abilities – knowledge of federal, state, and local social services, laws, and regulations; good knowledge of other federal and state laws; the ability to establish effective working relationships with staff members; and familiarity with and applying a variety of rules, and regulations. Hiring companies hire those having a degree in relevant fields.
Summary : Honest, committed, responsible and reliable, I have strong leadership skills and work well on a team with a variety of ages and personalities. An energetic woman looking for full-time employment with a great employer, coordinating, managing, and serving the public as the company's mission dictates.
Skills : MS Office, Maintenance Skills.
Description :
Provided case management and eligibility determination for benefits.
Responsible for understanding and implementing policy and procedures.
Determined Income Maintenance program eligibility and ongoing reviews.
Engaged in case management activities.
Completed special and other assignments as requested or directed by MilES supervisor or management.
Maintained a positive and productive workplace.
Consistently met or exceeded monthly deadlines.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Arts In Criminal Justice
Income Maintenance Specialist Resume
Headline : Professional with noteworthy history of managing projects and processes to achieve significant cost savings and efficiencies. Strengths include program management, process improvement, organizational skills, analytical and problem-solving skills, professionalism, and ability to deliver results. Recognizing for strengths in delivery of outcomes with proven ability to build a strong team and client relations.
Administered AFDC and CMS Medicaid benefit programs and implemented state and federal policies.
Prepared, maintained, and analyzed financial budgets.
Facilitated referrals to other agencies.
Audited cases for completion.
Researched and documented case discrepancies.
Explained policies and procedures.
Coordinated and maintained confidential case information.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science In Business Management
Income Maintenance Specialist Resume
Summary : Twenty-five years experience as teacher, care giver, case manager, intake specialist, residential counselor, food program specialist and family day care home coordinator. Work effectively without supervision, self-motivated, flexible, dependable, great attitude. Work well as a team member with co-workers and in small group trainings.
Skills : Microsoft Word, Power Point, Excel. Google. Type 50 Wpm.
Description :
Responsible for determining initial, financial and categorical eligibility for customers (aged, blind or disabled) based upon established criteria for medical assistance programs administered by the County.
Conducted face-to-face and/or phone interviews with individuals and/or families.
Evaluated applications to determine initial on-going eligibility for medical assistance.
Processed documents in accordance with guidelines to approve or deny applications.
Explained to families their program responsibilities and rights, referred families to other programs when needed.
Responded to inquiries and correspondence from individuals, families and agencies.
Maintained case records.
Experience
10+ Years
Level
Senior
Education
MA In Counseling
Income Maintenance Specialist Resume
Summary : Positive, organized and dependable state employee who enjoys utilizing applicable skills gained through life experiences while managing simultaneous tasks. Expertise includes self-direction, case management, obtaining thorough information, and exercising good judgment by adhering to protocol. Knowledgeable in ICD-9, Microsoft Office and type 45wpm.
Skills : Microsoft Office Suite, Customer Service, General Office , General Office, Security, Accounts Receivable, Interpersonal, Patient Care.
Description :
Conducted interviews with applicants to collect information needed to determine eligibility for Income Maintenance Programs using, complex state and federal policies.
Analyzed policy and procedures to determine appropriate outcome for complex related case issues within the Intake, Special Operations, and Troubleshooting Units.
Participated in program and policy evaluation committees and Process Improvement Workgroup.
Provided information and referrals to Milwaukee County residents as on social and economic need.
Provided immediate resources to diverse populations and participants under the Federal Poverty Level.
Participated in multifaceted training to insure the successful transition of the Obamacare Exchange/Marketplace for qualified individuals.
Experience
7-10 Years
Level
Management
Education
M.S. In Criminal Justice
Income Maintenance Specialist Resume
Headline : Self Motivated, mature focused and ambitious IT Service Desk Analyst individual with an Associate's Degree in human Services. Currently working on a Bachelor's of Science in Criminal Justice with a concentration in Human Services degree. I am skilled and thorough in analyzing problem situations and finding creative solutions.
Skills : Customer Service, Tax Preparation, Typing, Data Entry, Data Entry.
Description :
Determined eligibility for state services such as Food Share, Badger Care, Child Care, Caretaker Supplement and Medicaid.
Provided case management to a diverse clientele to determine eligibility for state services.
Navigated and utilized several mainframe databases Conduct client interviews and explain policies and procedures that affect eligibility determinations.
Gathered data and analyzed verification provided by clients for case determination.
Completed reports submitted by supervisor in a timely manner.
Investigated cases and correct data that may caused discrepancies or 2nd Party Reviews Complete intake and processing of applications that come into agency via internet, telephone, or written.
Assisted customers with troubleshooting on their cases via call center and in person.
Experience
5-7 Years
Level
Junior
Education
B.S. In Business Management
Income Maintenance Specialist Resume
Summary : Seeking a challenging Income Maintenance Specialist position where my skills and knowledge can be utilized to impact the organization and to further my career.
Skills : Researching Skills, Planning Skills.
Description :
Responsible for determining program eligibility for the MILES, Medicare Buy In, Food Stamp and TANF programs within the Department of Health and Human Services.
Performed effective and efficient case management in interviewing clients to determine need, review options, and obtain pertinent information, utilizing an investigative interactive interviewing process.
Applied complex and changing federal and state policy to ensure consistent and accurate application rules and regulations.
Interviewed applicants to determine need, review options and obtain pertinent information utilizing an investigative interactive interviewing process; analyze information to certify eligibility and ensure accurate benefit determination.
Advised applicants or recipients of education, employment and vocational rehabilitation opportunities to refer them for testing, counseling or placement.
Documented case file and updates automated eligibility system to ensure timeliness and accuracy of eligibility information.
Reviewed case circumstances and correspondence to update information and authorize changes.
Experience
10+ Years
Level
Senior
Education
MS
Income Maintenance Specialist Resume
Summary : Seeking an employment opportunity in the Customer Services arena focusing on finance and information records management. Throughout my career I have proven myself a dedicated and loyal professional who is well organized, detail-and results-oriented, and successful at getting the job completed independently.
Skills : Microsoft Office, Customer Service.
Description :
Worked in a call center.
Handled confidential or sensitive information securely.
Interpreted and applied policies in decision-making.
Drove a service vehicle to and from work sites.
Operated a variety of manual and motorized tools.
Accurately estimated time and material costs.
Performed highly skilled and complex craft maintenance functions.
Experience
10+ Years
Level
Senior
Education
Bachelor's In Business Administration
Income Maintenance Specialist Resume
Headline : Income Maintenance Specialist professional offering versatile office skills and proficiency in all Microsoft programs. Seeking a position to utilize my Strong planning and problem solving skills, my ability to adapt to change, work independently and exceed expectations. Ability to juggle multiple priorities and meet tight deadlines without compromising quality.
Skills : Powerpoint, Training Skills.
Description :
Responding to all inquiries from the general public in a prompt and professional manner with limited supervision.
Completed related work as assigned.
Determined Income Maintenance program eligibility and ongoing reviews Attended meetings and ongoing training as scheduled.
Prepared appeal summaries and participated in County conferences.
Interpreted blueprints, plans, drawings, schematics, and other data pertaining to the maintenance, repair, and construction of facilities, office buildings, and equipment.
Maintained a data management, storage, and retrieval system.
Understood and carried out oral and written directions with minimal accountability controls.
Experience
5-7 Years
Level
Executive
Education
Bachelor's
Income Maintenance Specialist Resume
Objective : Highly qualified Income Maintenance Specialist with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Administration, Mental Health.
Description :
Conducted independent and special assignments relating to all income maintenance programs' needs as assigned by the Section Chief.
Processed incoming phone calls, verifications, six month report forms, and reviews to assure appropriate continuation of payment and services, program compliance, program integrity, and issue correct benefits.
Determined eligibility for income maintenance programs based on federal and state policies.
Met with and actively listen to the client while doing a quick analysis of the client's short-term and long-term needs.
Determined eligibility for Food share, Childcare, Medicaid and Caretaker Supplement programs while adhering to State and Federal regulated policies.
Maintained and updated client cases with information obtained from the customer via submitted documentation, telephone and face to face contact.
Responsible for maintaining sensitive and confidential information, while adhering to the agency one touch policy.
Experience
2-5 Years
Level
Junior
Education
Certificate In HR Management
Income Maintenance Specialist Resume
Summary : To obtain an Income Maintenance Specialist position within the agency that will allow me to utilize my education and work experience for the benefit of the agency and community as well as for personal growth and professional advancement.
Skills : Clear Speaking Voice, Listening, Typing At Around 55 Wpm.
Description :
Completed prospective and retrospective budgeting using state and federal policies.
Performed high-volume case management duties by phone or in-person for applicants and/or recipients of Medical Assistance, BadgerCare Plus, Child Care, FoodShare, W-2 and other economic assistance program benefits.
Accurately assessed a range of factors to apply complex federal, state and local policies to accurately determine program eligibility.
Used a variety of complex computer information systems in determining program eligibility and managing cases.
Experienced providing customer service.
Experienced collecting information and maintaining electronic records.
Performed basic math calculations (addition, subtraction, multiplication, division).
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