Information Systems Analyst Resume Samples

Description :

1. Created new extensions and assigned voicemail boxes in Communication Manager Aura 6.0.
2. Creating auto dialing extensions for exterior door entry at plants and employee directories.
3. Performed user account creation in a single forest domain with nearly 400 users, security badge creation door access administration spanning 8 locations.
4. Monitoring and creating the daily, weekly and monthly backup schedules with Acronis Backup Software.
5. Scheduling and implementing the updates and software patches on HP, Dell and Lenovo hardware.
6. Troubleshooting the terminal services issues with applications, programs, and security.
7. Offering technical assistance and consultation relating to enterprise and application IT security.
8. Handling sensitive and personal identifying information related to the project.
9. Providing technical support to the enterprise solutions and services organization supporting the Social Security Administration (SSA).

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Migrated application data to the new ITIL solution for better user problem reporting and change management.
2. Supported legacy customer rebate application using older technology to save the cost of a new solution.
3. Improved data integrity by importing product material data from the sap enterprise instance.
4. Developed user applications and reports to improve the tracking of purchased component quality assurance and vendor accountability.
5. Migrated windows client applications to three-tier web applications improving database performance and application availability.
6. Developed and supported database applications to user requirements in several different ide environments including Delphi and JDeveloper.
7. Saved the cost of acquiring new ERP business modules by developing custom applications for business and manufacturing processes.
8. Built deployments for Lansweeper to help remote computers get applications silently when needed.

Experience

10+ Years

Level

Consultant

Education

MA

Description :

1. Providing technical expertise and security guidance for agency-wide enterprise network security defense-in-depth strategies.
2. Utilizing enterprise SEIM (Security Event and Incident Management) products such as MacAfee enterprise and hp ArcSight and its related integration and correlation features to monitor network/ mainframe firewall traffic.
3. Using cyber ark tools for vaulted password management and privileged account management.
4. Responsible for implementing and monitoring  IDS/IPS across multiple platforms (Unix, Windows, IOS, DNS, Web, Databases etc. ) to allow for fact and knowledge-based monitoring of the enterprise network and systems security devices.
5. Analyzing IT network and operating systems to identify weaknesses or misconfigurations which could impair system security/availability and propose corrective actions through change management.
6. Responsible for updating, definitions, signatures, and certifications, penetration testing.
7. Coordinating and assisting in gray box testing and tasked with keeping the white/blacklist up to date.

Experience

10+ Years

Level

Consultant

Education

College

Description :

1. Working effectively within the team towards the implementation of new hospital-wide system upgrades for Syngo and Intellispace. 
2. Assisting vendors and team in training end users on new applications and system upgrades.
3. Providing troubleshooting and system problem solving for end users utilizing healthcare information systems.
4. Maintaining the doctor master database and user accounts daily, adding or removing access as needed to various information systems.
5. Maintaining the customer’s business needs and operations to build applications and reports based on user specifications, workflow analysis, and system standards.
6. Responding to and resolving the tier 2 application issues as escalated by service desk or other is associates. 24/7 on-call availability required.
7. Maintaining the working knowledge of interfaces (hl7) between applications and their utilization (Putty, Rumba, Unix).
8. Analyzing and modifying SQL code for hospital forms, automation of data and additional requests made by clients.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Managed an overall budget covering the last four fiscal years totaling over $250,000.
2. Developed specifications for reports and analysis based on the required needs of users and decision makers with the available data elements.
3. Managed and developed reports for analyst using system reporting tools.
4. Coordinated all visits to field locations nationwide to evaluate organizational administrative policies, procedures and records management to include all training conferences.
5. Analyzed and researched database of digitally stored pay and personnel records to discover and troubleshoot any record discrepancies.
6. Identified and interpreted trends in organizational reporting to locate its cause.
7. Coordinated with outside agencies that use trouble ticket and help desk procedures to correct erroneously.
8. Provided consultation to users and assist in the implementation of reporting and analytical tools.
9. Completed installation, modification, and repairs on system reporting software.
10. Designed and presented instructional powerpoint briefs to all sizes of audiences.

Experience

5-7 Years

Level

Senior

Education

Associates

Description :

1. Supporting the Project Manager/Stakeholders to facilitate client involvement to ensure successful implementation of new healthcare platforms.
2. Collaborating as a member of the multi-functional team to assist administrative and hospital staff with system deployment and platform transitions.
3. Working collaboratively with end users in a client facing environment to develop, refine and communicate requirements.
4. Writing complete and detail-oriented requirements documents, ensuring clear communication of those requirements to the business, design, usability and development teams.
5. Collecting the end-user feedback to create use cases and identify ways to improve system design and implementation.
6. Performing in-depth analysis of workflows, data collection, reporting, and other technical issues associated with the use of the healthcare software.
7. Providing one on one training to end users on the use of the deployed system, collecting updates for ongoing build features release and other planned enhancements.
8. Initiating and managing the project logs (risks, issues, decisions, change control).

Experience

2-5 Years

Level

Junior

Education

MBA

Description :

1. Performing troubleshooting methods on computers via tools such as event viewer, checking for latest updates and software versions.
2. Coordinating with Verizon in performing switch repairs and switch hot swaps.
3. Creation of script batch files to help ease ticket log generations, by providing default printer support, stale account deletion and actively using PowerShell for the creation of ad report logs etc.
4. Providing remote workstation support to the end users using a remote desktop support tool.
5. Coordinating with service desk staff in restoring services that are managed centrally by Healthcare HQ.
6. Responsible for updating and installing security patches/updates that may arise, program or os oriented.
7. In charge of accurately maintaining our active directory ou per state policy standards.
8. Ensuring and testing on a quarterly basis our VPN networks are working for our doctors who require to work from home.
9. Responsible with handling of and safeguarding computers and taking action on when a threat or a virus arise.

Experience

7-10 Years

Level

Senior

Education

BS

Description :

1. Coordinated the programming functions required to adapt, convert, improve and develop computer applications to ensure data meets management needs.
2. Developed business rules and business requirements for new application development complete with functional and nonfunctional requirements.
3. Developed and coordinated training manuals powerpoint and QA materials required for end-user for specific applications with extensive use of MS 2013, Office 365.
4. Provided technical assistance and support to the end-users on various DOL applications.
5. Performed admin function and used SharePoint 2012 for multiple other uses and as a tracking system.
6. Provided advance group and one-on-one training to DOL technology tracking system and other software utilized by the department.
7. Used Visio 2013 to develop data flow diagrams for application development.
8. Resolved client difficulties by providing narrative and hands-on instruction in the appropriate use of software and hardware tools.
9. Used remote access such as team viewer to resolve to troubleshot end user issue, where necessary.

Experience

5-7 Years

Level

Executive

Education

MBA

Description :

1. Implementing and administering the enterprise-wide document management systems and related procedures that allow organizations to access and modify electronic records and documents.
2. Creating specifications for reports and analysis based on designated needs of users and decision makers with the available data elements.
3. Planning and conducting visits to field locations nationwide to evaluate organizational administrative.
4. Analyzing and researching the database of digitally stored pay and personnel records to discover and troubleshoot record discrepancies.
5. Identifying and interpreting trends in organizational reporting to locate influences.
6. Providing consultation to users and assist in the implementation of reporting and analytical tools.
7. Creating and presenting the instructional Powerpoint classes to large audiences.
8. Maintaining a comprehensive knowledge of agency-specific human resource laws, regulations, and policies.
9. Resolving customer issues in a clear, courteous and straightforward manner.

Experience

7-10 Years

Level

Senior

Education

MS

Description :

1. Providing level I, II and level III helpdesk support for 130 end-users on day-to-day issues.
2. Documenting all incidents using CA service desk helpdesk ticketing system.
3. Following-up with clients to ensure the resolution is completed in a timely manner.
4. Proficient in handling all desktop support activities of installing, upgrading and troubleshooting.
5. Competent in establishing effective communication and coordination at all levels.
6. Responsible for reimaging and configuring laptops with boards standard COE.
7. Configuring the audio-visual equipment for use at meetings and conferences including projectors, conference phones, PA systems, as well as other meeting support equipment.
8. Developing innovative solutions for increasing reliability and improving productivity.
9. Responsible for the development of help desk knowledge base and reference materials that streamlines the support operations.
10. Responsible for producing reports on patches, software installations, and inventory via systems management server.

Experience

10+ Years

Level

Consultant

Education

Associates