An Infrastructure Technician is an IT professional who takes responsibility for rendering technological assistance and support to both internal and external customers. While duties vary based on the needs of the customers, the following are the common and vital duties that are seen listed on the Infrastructure Technician Resume – monitoring network performance and troubleshooting problem areas, overseeing network traffic along with LAN and WAN installation; inspecting LAN and WAN infrastructure for problems; designing and installing high-functioning computer network connections including cabling; evaluating network functionalities, and addressing and solving system failures and to increase network uptime.
Technical requirements include experience and proficiency with IT security, data centers, and remote infrastructure; effective communication and data record systems, networking cabling experience, knowledge of various wireless systems and computer system architecture, and fluency with cloud services. This position required a degree in IT or a computer science field alongside strong knowledge of networking protocols and services.
Objective : Dedicated Infrastructure Technician with 2 years of hands-on experience in managing complex network systems. Proven ability to troubleshoot, configure, and optimize both commercial and military IT infrastructures, ensuring seamless operations. Eager to contribute technical expertise and a proactive approach to enhance organizational performance.
Skills : Technical Support And Customer Service, Software Installation And Configuration, Network Troubleshooting, Server Maintenance
Description :
Managed and maintained user accounts in Active Directory, ensuring compliance with organizational policies.
Installed and configured software applications on desktops and laptops, optimizing performance and usability.
Troubleshot and resolved issues with Microsoft Office and other applications, enhancing user productivity.
Imaged new computers for deployment, ensuring all systems were operational and secure.
Tracked and resolved service tickets using ticketing software, maintaining high customer satisfaction.
Performed regular updates and maintenance on computer systems, ensuring reliability and performance.
Collaborated with team members to streamline IT processes, improving overall efficiency.
Experience
0-2 Years
Level
Entry Level
Education
AAS IT
Senior Infrastructure Technician Resume
Summary : Accomplished Senior Infrastructure Technician with 10 years of extensive experience in managing and optimizing IT infrastructure for diverse environments. Expertise in troubleshooting complex network systems, implementing robust solutions, and enhancing operational efficiency. Committed to leveraging technical skills to drive innovative projects and support organizational objectives.
Managed infrastructure for nine Duke Energy district offices and one power generation station, ensuring high availability and performance.
Oversaw implementation and maintenance of IT systems, providing on-site support to end-users.
Delivered remote and desk-side technical support, focusing on asset management and IT deployment coordination.
Responded promptly to problem requests per Service Level Agreements, minimizing operational disruptions.
Maintained accurate records in the Enterprise Help Desk Remedy system for effective issue tracking.
Provided first-level support for proprietary applications, enhancing user satisfaction.
Collaborated with the user community to facilitate software and hardware upgrades, improving overall system efficiency.
Experience
7-10 Years
Level
Senior
Education
B.S. IT
Infrastructure Technician Resume
Headline : Infrastructure Technician with 7 years of experience in managing and optimizing IT infrastructure across diverse environments. Skilled in troubleshooting network systems, performing configurations, and implementing robust security measures. Passionate about leveraging technical expertise to streamline operations and enhance system performance.
Skills : Hardware Installation, Network Design Principles, Powershell Scripting, Linux Administration, Windows Server Management, Application Support
Description :
Installed and configured network hardware, including routers and switches, ensuring optimal performance.
Executed network assessments to identify and resolve vulnerabilities.
Repaired and tested Ethernet ports across campus, improving connectivity reliability.
Assisted in the assembly of computer systems for new hires, facilitating smooth onboarding.
Maintained accurate documentation of network configurations and changes.
Collaborated with cross-functional teams to optimize network performance.
Experience
5-7 Years
Level
Senior
Education
B.S. IT
Junior Infrastructure Technician Resume
Objective : Proficient Junior Infrastructure Technician with 5 years of experience in supporting and optimizing network systems for enterprise-level environments. Adept at troubleshooting, implementing configurations, and enhancing IT infrastructure performance. Committed to leveraging technical skills to drive operational excellence and improve service delivery.
Performed maintenance and troubleshooting for core services supporting 350k users, ensuring 24/7 network uptime.
Configured and upgraded over 400 Cisco Routers and Switches to maintain network integrity.
Served as Orion Solar Winds Server administrator, managing 1500 infrastructure firewalls and Active Directory.
Implemented software policies and established new hardware standards to enhance security.
Created Cisco Router/Switch IOS upgrade checklists, facilitating training for new team members.
Configured EIGRP, OSPF, and BGP across 63 locations to optimize routing efficiency.
Assisted in inventory management of network equipment, ensuring accurate tracking of assets.
Experience
2-5 Years
Level
Junior
Education
B.Sc. IT
Infrastructure Technician Resume
Summary : Infrastructure Technician with a decade of experience in optimizing and maintaining IT infrastructure across various sectors. Expertise in configuring complex network systems, deploying innovative solutions, and enhancing operational reliability. Focused on delivering high-quality support and improving system performance through proactive troubleshooting and strategic implementations.
Skills : Wireless Networking, Load Balancing, Network Security Implementation, Infrastructure Monitoring Tools, System Optimization Techniques, Data Center Management
Description :
Installed, tested, and terminated UTP, coaxial, and fiber optic cables for enhanced connectivity.
Maintained and monitored server room operations, ensuring optimal performance of networking infrastructure.
Configured and deployed patch panels and blocks for efficient phone system management.
Installed access points and antennas to expand wireless network coverage.
Set up and configured camera systems to enhance security measures.
Assisted in the deployment of new infrastructure projects, ensuring timely completion.
Utilized Fluke testers to ensure compliance with network performance standards.
Experience
10+ Years
Level
Executive
Education
B.S. IT
Assistant Infrastructure Technician Resume
Objective : Dynamic IT professional with 5 years of experience in supporting and enhancing infrastructure systems. Skilled in troubleshooting, configuring, and maintaining network hardware and software, ensuring optimal performance. Committed to leveraging technical expertise to streamline operations and improve service delivery within organizational frameworks.
Conducted daily Help Desk operations, providing technical support to users.
Managed the project for Laptop and Desktop Replacements, ensuring timely delivery and setup.
Provided training for users on the Kronos Workforce Time Keeper Application.
Configured new users' Windows and Exchange accounts, streamlining onboarding.
Oversaw team responsibilities and Help Desk staff during supervisor absences.
Assisted in the migration of services to cloud platforms, enhancing scalability.
Administered setup and maintenance of Windows 2008 and 2012 servers, ensuring reliability.
Experience
2-5 Years
Level
Executive
Education
B.S. IT
Infrastructure Technician Resume
Objective : Infrastructure Technician with 5 years of experience in managing and optimizing network infrastructures. Proficient in troubleshooting, configuring, and maintaining diverse systems to ensure reliable operations. Adept at implementing solutions that enhance performance and drive efficiency in IT environments.
Utilized Fluke DTX-1200 and OTDR for testing and certification of network cabling.
Provided technical support and programming for telecommunications systems.
Managed code maintenance and modifications, ensuring system reliability.
Delivered on-call support for critical Point of Sale applications.
Conducted system administration tasks, including on-call rotation for billing systems.
Oversaw a PBX phone system, ensuring optimal performance and user satisfaction.
Installed and managed fiber optic and Cat 6 cabling in a data center environment.
Experience
2-5 Years
Level
Consultant
Education
AAS IT
Associate Infrastructure Technician Resume
Headline : With 7 years of dedicated experience in IT infrastructure management, I excel in troubleshooting, configuration, and optimization of complex network systems. My expertise includes implementing security measures and enhancing operational efficiency, ensuring seamless performance across diverse environments. I'm eager to leverage my technical skills to drive impactful solutions and support organizational growth.
Skills : Power Management Solutions, Infrastructure Management, It Project Management, Collaboration Tools, Storage Solutions, Monitoring Software
Description :
Provided remote computer hardware and software repairs and maintenance support for employees across multiple states, streamlining IT operations.
Supervised antivirus programs and managed inventory for over 50 site locations, ensuring compliance and security.
Administered the Trend antivirus server, safeguarding 25 sites against security threats.
Maintained telephony and cabling infrastructure to support seamless communication.
Led a security build project for a manufacturing facility, enhancing data protection.
Delivered technical support for on-campus computer system roll-outs, improving user experience.
Installed and configured network switches to enhance campus internet connectivity.
Experience
5-7 Years
Level
Executive
Education
B.S. IT
Infrastructure Technician Resume
Objective : Enthusiastic Infrastructure Technician with 2 years of experience in managing and optimizing network systems. Demonstrated proficiency in troubleshooting, configuring, and enhancing IT infrastructures across military and commercial sectors. Committed to leveraging technical skills to improve operational efficiency and drive impactful solutions.
Skills : Active Directory Management, Vpn Setup And Management, Disaster Recovery Planning, System Monitoring Tools, Cloud Computing, Database Management
Description :
Oversaw LAN and WAN operations across 80 military installations, ensuring robust connectivity.
Managed boundary switches and routers utilizing BGP, OSPF, and EIGRP for optimal performance.
Administered VPN services, providing troubleshooting and support for secure communications.
Supported the Requirements Analysis Team with database management for National Telecommunications Architecture.
Created and managed orders, ensuring accuracy in circuit types, pricing, and project funding.
Conducted vendor research for cost analysis and service availability to support procurement decisions.
Handled technology management in the studio, ensuring effective operation of all systems.
Experience
0-2 Years
Level
Junior
Education
A.S. IT
Infrastructure Technician Resume
Summary : Seasoned Infrastructure Technician with 10 years of extensive experience in managing and optimizing IT infrastructures. Proficient in troubleshooting complex network systems, implementing effective solutions, and enhancing operational reliability. Dedicated to utilizing technical expertise to drive efficiency and support organizational goals.
Skills : Network Troubleshooting And Repair, Printer Troubleshooting And Maintenance, Configuration Management And Monitoring, Incident Response, System Upgrades
Description :
Oversaw installation and termination of communication cables, enhancing connectivity for critical systems.
Collaborated in a construction environment to ensure precise cabling routes for telecommunication systems.
Configured and mounted Cisco Wireless Access Points to improve network reliability.
Conducted inspections and repairs on IT infrastructure, ensuring optimal performance and compliance with safety standards.
Provided support to Systems Administrator in managing computer networks and systems.
Resolved company network issues efficiently while performing additional IT duties as required.
Maintained up-to-date knowledge of emerging technologies to drive infrastructure improvements.
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