An Innkeeper undertakes the job of managing the inn, or bed and the breakfast. The job duties commonly seen on the Innkeeper Resume are – greeting guests, answering phone calls, replying to emails; making sure the guest’s stay is satisfactory; and managing the overall customer service provided by the Inn. Other day-to-day duties include the following – handling marketing duties online, in person and over the phone; doing light housekeeping duties; preparing meals for guests; overseeing the housekeeping and support staff; and ensuring the guests get a pleasant stay at the Inn.
As this is regarded as a management position, the following skills are normally expected from job applicants – attention to details; the ability to work under pressure; a friendly demeanor; the willingness to put customers first; strong communication skills; knowledge and experience in using hotel websites and social media; and physical abilities. A degree in the field of hospitality is commonly seen on resumes.
Objective : Seeking to obtain a position that will enable using strong organizational skills and the ability to work well with others while utilizing experience to improve and maintain customer satisfaction.
Skills : Sales, Marketing, Business Development.
Description :
Co-managed all aspects of day-to-day operations of a small, upscale bed and breakfast.
Maintained detailed budgets and reports.
Hired, trained, and supervised up to three seasonal employees.
Improved the guest experience by increasing attention to detail, implementing gourmet meals, while maintaining food costs at the previous levels.
Added new revenue sources by implementing weekly wine seminars in partnership with local wineries.
Provided personal attention to guests, while learning about their interests.
Checked-in guests and make sure they are comfortable.
Experience
2-5 Years
Level
Junior
Education
BS in Hospitality Management
Innkeeper Resume
Objective : To monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly. Responsible for managing the housekeeping/laundry department
Skills : Assistant Manager, Management.
Description :
Run day to day operations at room inn.
Prepared gourmet breakfast for up to guests, as well as make snacks and desserts for the Inn.
Handled phones overnight.
Performed simple clerical duties including answering phones, responding to emails, booking reservations online as well as helping.
Performed turndown service for the inn guests, which involved light housekeeping.
Prepared a tea service for guests, which offered some food prep experience.
Responsible for guest check-ins, check-outs, collecting cash, check, or credit payment, preparing breakfast, housekeeping, laundry, some gardening.
Experience
2-5 Years
Level
Junior
Education
BA in Media Rhetoric
Innkeeper Resume
Headline : Seeking the position of Innkeeper, responsible for interacting with guests and on a frequent basis to obtain feedback of their experiences on the property; and utilize guest feedback to help recognize excellent team member service performance and improve service delivery.
Skills : Microsoft Office, Bilingual English, Serbian, A Class Driver.
Description :
Responsible for providing quality, friendly, professional service to guests as it involves checking guests in and out, assisting with requests and needs prior, during, and after their stay, answering the phone, taking hotel and spa reservations, and providing concierge services.
Developed an in-depth understanding of the property management system and POS functionality.
Followed all specified hotel procedures to properly conduct Front of the House business.
Took reservations in person and over the phone, reading and responding to hotel email.
Checked guests in and out, completing group pre-registrations and key packets.
Posted charges and processing payments Communicating with Housekeeping and Maintenance Anticipating guest's needs, acting promptly to acknowledge all guests.
Completed their intake into the shelter and then supervised their personal needs and tasks, while they stayed at the house.
Experience
5-7 Years
Level
Executive
Education
Certificate in Electronic Assembly
Innkeeper Resume
Objective : A balanced leader and team player with a spirited, competitive allure. Seeking to obtain permanent full-time employment in a position with potential for advancement and continuing education.
Skills : OS, MSDOS Windows 98, ME, 2000, Vista, XP, 7, And Mac.
Description :
Maintained a clean " house," set up afternoon tea service.
Shuttled guests to venues.
Developed new procedures, encouraging higher standards of service, and training incoming staff.
Received many personal thank-you cards from individual employees for excellent reviews or because went above and beyond to help.
Set up reservations, checking guests in and out.
Answered Questions and complaints from guests and offered solutions.
Cooked breakfast, and handled housekeeping and laundry duties.
Experience
2-5 Years
Level
Junior
Education
BS
Innkeeper Resume
Headline : Seeking an experienced full time, Manager/Innkeeper with the knowledge, leadership & professional experience to deliver 5-star service. Possess natural talents to lead a small team and capture the style & spirit of the property.
Skills : Management, Culinary, Marketing.
Description :
In charge of day to day operations of the inn.
Tasked with providing five-star accommodation to all customers.
Managed all aspects of running the house while delegating tasks to other innkeepers.
Tasked with implementing business ready software.
Provided exemplary service by addressing any and all guest's needs to ensure minimal stress to Bride and Groom during their wedding stay.
Prepared Villa for guest stay; housekeeping, reception, rehearsal dinner set up, outside beautification, etc.
Prepared breakfast for up to 10 guests per day.
Experience
5-7 Years
Level
Executive
Education
BS
Innkeeper Resume
Headline : An experienced Innkeeper is now looking to obtain a customer service position in an office or an Innkeeper position at a Bed and Breakfast. Adept at balancing multiple tasks with a friendly, courteous demeanor.
Skills : Packaging, Retail, Adobe Photoshop, MS Word, Internet Research, Interpersonal, Graphic Design, Video Editing.
Description :
Maintained reservations from various travel sites and processed payments.
Greeted guests and attended to any special needs/requests.
Revamped the reservation book and streamlined the reservation process.
Responsible for all daily operations of the Inn/Menu planning, preparing, cooking, serving, and ordering supplies for a full.
Prepared and serve breakfast and rehearsal dinners for 20-50 guests.
Transported the wedding party and other guests to wedding-related activities.
Maintained upkeep of the facility and grounds as needed.
Experience
5-7 Years
Level
Management
Education
GED
Innkeeper Resume
Summary : Friendly and courteous Innkeeper seeking a management position to further skills in the business world. Consistently delivers the first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty.
Skills : Management, Customer Service.
Description :
Responsible for making reservations, answering the phone, responding to correspondence, cooking breakfast and snacks for happy hour, checking in guests, .
Dispatched bellmen and valet to service for guest arrival, stay, and departure.
Provided concierge service for the guests.
Re-opened the lodge and Inn after it was closed for several years.
Worked independently and oversaw daily operations as manager of the inn.
Handled guest bookings and check-outs, housekeeping, grounds keeping, and general maintenance.
Experience
7-10 Years
Level
Management
Education
Certificate of Business
Innkeeper Resume
Summary : Highly qualified Innkeeper with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Customer Service, Team Player, Communication Skills.
Description :
Checked-in guests, collect payments, reply to all incoming E-mails, prepare breakfasts, help the owner with laundry, secure all reservations, help with.
Maintained all aspects of Innkeeping, booking reservations, cooking breakfast for Inn guests.
Turnover and cleaning the guest bedrooms, cleaning of.
Greeted guests, handled payment transactions, and provided concierge assistance.
Managed all aspects of the day to day operations for a property was changing to a rehab facility.
Build and maintained reservations over the phone and via e-mail.
Oversaw housekeeping staff to ensure rooms are kept to standard.
Experience
10+ Years
Level
Senior
Education
Diploma
Innkeeper Resume
Objective : Looking for a management position with a growing company where one can apply experience to increase the company's reputation and profitability. Detail-oriented with emphasis on building guest relationships
Skills : Microsoft Office, Hotel Management, Landscaping, Public Policy, Government Relations, Statistical Analysis.
Description :
Helped in everything from concierge services, cooking and other kitchen tasks, light housekeeping, website management.
Kept records of room availability and guests' accounts, manually or using computers.
Recorded guest comments or complaints, referring customers to managers as necessary.
Managed an 8 room full-service historic bed & breakfast.
Acted as a resource for guests who inquire about the property, their personal stay, future trips in the area, etc.
Assisted guests accordingly and tend to their specified needs throughout their stay in person and over the phone.
Provided concierge services such as assisting guests with dinner and entertainment .suggestions and make reservations for guests, as required.
Experience
2-5 Years
Level
Junior
Education
BS in Political Science
Innkeeper Resume
Summary : Self-motivated professional with 9+ years of experience as an Innkeeper. Seeking to obtain a position that will utilize customer service, staffing, and managerial skill sets in a way that contributes to the overall growth and development of the company.
Skills : Microsoft Office, Quality Assurance, WMS.
Description :
Ensured the property and rooms are guest-ready before arrivals.
Coordinated daily wine and cheese hour.
Provided guided tour of individual properties to inquiring guests.
Collected payment, assign guest keys, review billing with guests, and process all check out payments.
Coordinated and monitor guest check-out time.
Ensured cleanliness of the property, including kitchens, guest rooms, and public spaces.
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