An Instant Return Representative is an essential member working at an airport location, taking care of the brand ambassadors and providing them the fastest, easiest, and most valued experience to customers. Essential responsibilities are seen on the Instant Return Representative Resume as – providing world-class customer service and managing vehicle returns process, welcoming all customers with a professional and pleasant greeting; assisting with luggage and answering questions, providing customers with an invoice and full explanation of their charges, solving customer issues and concerns; inspecting the vehicle and recording new damages; securing vehicle keys from the customer and ensuring they stay with the vehicle; and improving operational performance and customer satisfaction.
Mandatory requirements include the following – passion for customer service and attention to detail; proven strong sales and closing skills, a friendly and engaging attitude, good communication skills, experience of working well within a team and proven experience within a customer-facing environment. A high school diploma or equivalent is often a mandatory requirement.
Objective : Extremely self-motivated and goal-oriented. I currently have over three years working in customer service. Which through my experience have become very adaptable, fast learning, and can be very flexible with my shifts. When working with disgruntled customers gained experience to be customer-service friendly and to help the public out as much as I can.
Skills : Average computer, Planning Skills.
Description :
Provided customer service by managing vehicle returns process, in compliance with Hertz policies and procedures.
Personally welcomed all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner.
Provided the customer with an invoice and a full explanation of their charges.
Resolved customer issues and concerns professionally using effective customer service techniques.
Checked fuel level and mileage and clearly explain final charges to the customer.
Actively problem solved and innovated on behalf of customers with good judgment to ensure the appropriate customer outcome.
Ability to empathized with and prioritize customer needs.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Instant Return Representative Resume
Objective : Seeking an entry level Instant Return Representative position where my diverse skills and abilities will be utilized to ensure that quality and quantity standards are met.
Skills : Make Up Artist, Bartender, Customer Service.
Description :
Protected company property through enforcement of company policies Responsible for courteously and expeditiously following the company-provided script, including offering their name, greeting customers with a smile and making eye contact.
Offered refueling options as necessary.
Followed guidelines of the customer service training provided to employees and successfully resolves customer issues, leaving customer with a positive experience.
Offered extra service as appropriate, such as general directions, assisting with luggage and responding to other customer requests as appropriate.
Inspected vehicles for damage.
Input appropriate information into computer tools and systems.
Exhibited good team-oriented behavior.
Experience
2-5 Years
Level
Executive
Education
GED
Instant Return Representative Resume
Summary : Friendly and enthusiastic Instant Return Representative with 12 years of specialization in security. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Skills : Hospitality, Customer Service.
Description :
Provided world-class customer service by managing vehicle returns process, in compliance with Hertz's policies and procedures Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner Provide the customer with an invoice and a full explanation of their charges Resolve customer issues and concerns professionally using effective customer service techniques.
Directed queries to the Team Leader for the issue can be resolved before the customer leaves the location.
Inspected vehicle and record any new damage or major cleaning requirements and complete required documentation.
Checked fuel level and mileage and clearly explain final charges to the customer Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.
Driven continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines To carry out any other duties requested by the Managers/Team Leaders.
Kept work area organized and free of clutter Mandator Accomplishments Resolve customer issues and concerns tactfully, using effective customer service techniques.
Responsible for educating my customers of potential offers or concerns that may benefit them in the future.
Experience
10+ Years
Level
Senior
Education
Diploma
Instant Return Representative Resume
Headline : To utilize my extensive clerical and administrative skills in an organization that will result in mutual, long-term success. I am a dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as a secretary, administrative assistant and office clerk.
Skills : Microsoft Office, Filing, Multi-phone Lines, Medical, Legal.
Description :
Operated within the areas of rental counter, Gold Choice, and exit gate at the location.
Followed other car-return processes as directed.
Contributed to Hertz Improvement Process (HIP) to discover new and more efficient ways to run our business and deliver the right products and services to our customers faster and at a lower cost.
Secured vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.
Offered assistance as needed.
Supported a full-time working schedule of 40 hours up to 60 hours based on business needs that may change during the course of your seasonal assignment.
Participated and completed mandatory training (this schedule may be different from your production schedule upon hiring).
Experience
5-7 Years
Level
Executive
Education
High School Or Equivalent
Instant Return Representative Resume
Objective : Responsible for Maintaining a positive, empathetic, and professional attitude toward customers at all times, and also Impacting SquadLockers bottom line by problem-solving and turning frustrated clients into repeat customers.
Skills : Customer Service, Commercial Awareness, Computer, Excellent Communication And Interpersonal, Experience Handling Cash And Credit Card Transactions.
Description :
Effectively communicated and offered ancillary products, services and upgrades to enhance our Gold Plus Rewards customer's travel experience.
Personally welcomed Gold Plus Rewards customers with a pleasant greeting and answer questions in a friendly manner.
Provided world class customer service to valued Gold Plus Rewards customers by managing the rentals and the exit process, in compliance with Hertz's policies and procedures, with accuracy and attention to detail.
Resolved customer issues and concerns tactfully, using effective customer service techniques.
Driven continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
Responsible for accepting vehicles after they have been rented out.
Checked every car for accidental damage, gas level, and weather or not the cars have been smoked in.
Experience
2-5 Years
Level
Executive
Education
Associate In Criminal Justice
Instant Return Representative Resume
Objective : Responsible for providing timely feedback to company management regarding challenges or customer concerns, Interacting with internal teams to assist with product fulfillment including occasionally lifting, carrying, and transporting products weighing up to 50 pounds.
Skills : Multitasking Quick Learner: Microsoft Office, Movie Maker Editing, Stage ManagingTechnical, Theater Make-up/Prosthetics, Stage PerformerArts And Design, Cooking, Mixing Cocktails.
Description :
Greeted customers upon return of rental vehicles.
Inspected vehicles for mileage, fuel levels, cleanliness and body damage.
Reviewed final charges and made bill adjustments as and when necessary.
Made arrangements for complimentary rides to Amtrak and Terminal on a case by case basis.
Completed Incident Reports for all body damages.
Provided world class customer service by using people skills, and work related training Volunteered in multiple departments to gain experience.
Utilized leadership skills to promote departmental growth, efficiency, and to meet customer related goals.
Experience
2-5 Years
Level
Junior
Education
Associate Of Science
Instant Return Representative Resume
Summary : Offering over 10 years of experience as an Instant Return Representative to assist your company in attracting and retaining a strong customer base.
Skills : Customer and Personal Service, Active Listening, Clerical, Speaking, Critical /thinking, Service Orientation, Judgement and Decision Making, Reading Comprehension, Complex Problem Solving, Instructing, Coordination, Monitoring.
Description :
Offered insight at managerial meetings to increase company growth and development.
Utilized computer training to resolve customer issues and conduct company business.
Experienced working in a fast-paced environment.
Experienced in prioritizing tasks and time to ensure efficiency.
Helped a variety of Amazon customers by phone, e-mail, and/or chat.
Used tools and programs to navigate the website, research accounts, review options and solutions for customers, and communicate them effectively.
Supported customers through typing, phone, and computer skills by navigating the internet and website, multiple browsers, e-mail, social media, and instant messenger, or chat tools.
Experience
10+ Years
Level
Senior
Education
B.A. In Mass Media Arts
Instant Return Representative Resume
Summary : A highly motivated Instant Return Representative professional ready to achieve a challenging career that will take advantage of my quick learning abilities, people skills, and other qualities. Having 10+ years of work experience in various work fields, my education and training will be of great value and matched to this (job position) using my skills that will be a benefit to (company).
Skills : Microsoft Office, Adobe Creative Suite, Social Media, Web Design, WordPress, Customer Service, Marketing, SEO.
Description :
Completed mandatory training (this schedule will be different from your work schedule upon hiring).
Followed detailed verbal and written instructions.
Opportunity to learned other areas of the business and support specialty departments as needed.
Completed understanding of Fuel Handling products, including but not limited to, underground fiberglass and aboveground steel storage tanks and associated piping.
Communicated with customers through email, phone, and other virtual means concerning current and/or potential orders, drawings, and technical information.
Contacted prospective customers to solicit sales of underground fiberglass tanks and piping.
Followed up on customer inquiries/orders by requesting necessary drawings, technical assistance, credit approvals, delivery information, price quotes, etc. Provide customers with information and ensure customers signature is on all necessary documentation prior to processing orders.
Experience
10+ Years
Level
Senior
Education
Diploma
Instant Return Representative Resume
Summary : Responsible for Using Salesforce Service Cloud Ring Central to respond to incoming chats, emails, and social media messages, Managing and prioritizing multiple concerns simultaneously.
Skills : Representative, Training Skills.
Description :
Developed and maintained customer relationships.
Maintained and grown existing customer base through prospecting, sales account development, quoting, and customer communication, and follow-up.
Ensured all customer sales quotes and orders are imputed complete and accurate.
Advised customers on lead times, inventory levels, and pricing.
Obtained freight quotes.
Assisted customers with product questions, ordering, order tracking, complaints, and issues.
Processed all approved returns and credits to customers in accordance with company policies.
Experience
10+ Years
Level
Senior
Education
G.E.D
Instant Return Representative Resume
Summary : Responsible for Providing appropriate solutions and alternatives within appropriate time limits, Following up on customer concerns and interactions to ensure resolution; Recording details of actions taken.
Skills : Representative Skills, Billing Skills.
Description :
Categorized, filed, and maintained quotation and all sales order information for audit purposes.
Facilitated closing of sales orders as well as working with internal contacts to ensure a clean process from quote to invoice.
Answered phone calls from customers regarding invoices, patient pricing, billing insurance companies, and general customer questions or concerns.
Evaluated and responded to all aspects of written billing inquiries, including but not limited to billing insurance and updating patient invoices.
Researched, troubleshoot, and resolve complex billing issues and customer complaints, taking all necessary steps to resolve and ensure full resolution.
Complied with departmental Business Rules and Standard Operating Procedures
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