The main job duty of an Intake Manager is to work in a medical setting and assist the patients or clients in assessing the type of needed service. The job description entails performing initial evaluation and assessing the needs of each patient. Other core duties are listed on the Intake Manager Resume as – collecting documentation, facilitating referrals; supervising and training on all intake processes and act as a mentor; handling disgruntled customers, crises and agreements; documenting budget, processes, standard procedures, and emergency plans; and implementing marketing promotions and informing staff about changes and other information.
Strong communication and organizational skills are important for this role, and technical skills, a customer-centered approach, and a solid understanding of medical procedures are highly beneficial. Intake managers are expected to be patient, be able to solve patron’s queries, and be able to multitask. A degree in the field of nursing or counseling and a background in licensed clinical social work is preferred.
Objective : Driven and detail-oriented Intake Manager with two years of experience in healthcare settings. Adept at streamlining intake processes, enhancing patient communication, and ensuring compliance with regulations. Passionate about improving patient experiences through efficient service delivery and effective team collaboration.
Skills : Process Optimization, Client Assessment, Team Leadership, Case Management
Description :
Oversee patient intake processes to ensure efficiency and accuracy.
Coordinate with healthcare providers to streamline patient admissions.
Managed systems to provide information, referrals, and assistance to the public, enhancing service delivery.
Train and supervise intake staff on best practices and protocols.
Develop and implement intake policies to enhance patient experience.
Recruited, trained, and supervised a new group of interns four times a year, ensuring effective onboarding.
Monitor and analyze intake metrics to identify areas for improvement.
Experience
0-2 Years
Level
Entry Level
Education
B.S. Health Admin
Client Intake Manager Resume
Objective : Dynamic Client Intake Manager with 5 years of comprehensive experience in optimizing client onboarding processes and enhancing service delivery. Proven ability to lead teams in high-pressure environments while ensuring compliance and maintaining exceptional communication standards. Committed to driving operational efficiency and improving client satisfaction through strategic initiatives.
Led a team of 30 in enhancing communication strategies and performance metrics to improve overall productivity.
Facilitated the secure transfer of sensitive client information, ensuring compliance with HIPAA regulations.
Developed comprehensive business cases based on client feedback to enhance service offerings and system functionalities.
Utilized OracleDelair for curriculum development and training to ensure seamless integration of client services.
Conducted nationwide training sessions to promote the benefits of new client service platforms.
Collaborated with senior management to align training programs with organizational goals and client needs.
Monitored and reported on team performance metrics to identify areas for improvement.
Experience
2-5 Years
Level
Executive
Education
BSHA
Intake Manager Resume
Headline : Accomplished Intake Manager with 7 years of experience in healthcare environments, specializing in optimizing patient intake processes and enhancing service delivery. Proven track record in leading cross-functional teams, ensuring compliance, and improving patient satisfaction through effective communication and strategic initiatives.
Skills : Data Entry Proficiency, Healthcare Software Proficiency, Documentation Management, Data Analysis & Reporting, Presentation Skills, Negotiation Skills
Description :
Led a team of Intake Nurses and Insurance Verification Specialists to enhance service delivery and operational efficiency.
Oversaw the patient referral intake process, ensuring accurate insurance verification and timely authorizations.
Evaluated and optimized patient benefits to streamline access to services.
Negotiated favorable rates with insurance providers, improving revenue cycle outcomes.
Determined patient eligibility and acceptance into service programs based on established criteria.
Supervised billing and collections staff, ensuring compliance with financial regulations.
Collaborated with the Reimbursement Manager to set and achieve monthly collection goals.
Experience
5-7 Years
Level
Senior
Education
B.S. Health Admin
Patient Intake Manager Resume
Summary : With a decade of dedicated experience in patient intake management, I excel in optimizing workflows and enhancing patient engagement. My expertise lies in leading teams to ensure compliance and improve service delivery, consistently achieving high patient satisfaction. I am committed to implementing innovative solutions that streamline processes and elevate the overall patient experience in healthcare settings.
Skills : Conflict Resolution, Data Management And Reporting, Time Management, Data Entry, Organizational Skills, Communication Skills
Description :
Facilitated the timely evaluation and acceptance of patient referrals, ensuring seamless service delivery.
Managed comprehensive intake processes, from initial contact to insurance verification and documentation collection.
Implemented strategies to enhance team morale and collaboration, fostering a supportive work environment.
Conducted regular training sessions for staff to maintain high standards of patient care and compliance.
Analyzed intake data to identify areas for improvement and develop actionable solutions.
Coordinated with healthcare providers to streamline patient onboarding and improve service efficiency.
Maintained accurate records and documentation to comply with healthcare regulations and standards.
Experience
7-10 Years
Level
Management
Education
B.S. Health Admin.
Intake Manager Resume
Summary : Accomplished Intake Manager with 10 years of extensive experience in streamlining client onboarding and enhancing service delivery within healthcare settings. Skilled in leading teams to ensure compliance, optimize workflows, and elevate patient engagement. Dedicated to implementing innovative strategies that improve overall patient satisfaction and operational efficiency.
Skills : Client Advocacy, Financial Management, Client Management Systems, Cultural Competence, Attention To Detail, Scheduling
Description :
Streamlined the intake process, significantly reducing client onboarding time and improving service delivery.
Supervised a team of 10 staff, enhancing operational efficiency and compliance with industry standards.
Monitored adherence to regulatory guidelines, ensuring all intake procedures met compliance requirements.
Collaborated with healthcare providers to optimize patient engagement and improve communication strategies.
Developed monthly performance reports for executive review, analyzing trends and opportunities for improvement.
Led training sessions for new hires, focusing on compliance and best practices in patient intake.
Implemented technology solutions to automate intake processes, boosting overall productivity.
Experience
10+ Years
Level
Executive
Education
B.S. Health Admin.
Intake Services Manager Resume
Objective : Accomplished Intake Services Manager with 5 years of experience in optimizing client intake processes and enhancing service delivery. Expertise in leading teams to exceed operational goals while ensuring compliance and fostering exceptional communication. Dedicated to implementing innovative strategies that improve client satisfaction and streamline workflows.
Skills : Microsoft Office Suite, Collaboration, Analytical Problem Solving, Motivational Skills
Description :
Evaluated incoming client applications to determine program suitability and eligibility.
Conducted comprehensive interviews to gather essential information for intake assessments.
Collaborated with Intake Specialists to facilitate timely psychological evaluations.
Processed client welfare and Medicare benefits to ensure coverage.
Maintained accurate insurance documentation to ensure timely payments and compliance.
Served as a backup receptionist, managing front desk operations effectively.
Assisted medical staff by collecting patient data and distributing medications as required.
Experience
2-5 Years
Level
Executive
Education
B.S. Health Admin.
Intake Manager Resume
Objective : Experienced Intake Manager with 5 years in healthcare, excelling in refining intake workflows and enhancing client relations. Proven success in ensuring regulatory compliance and leading teams to optimize service delivery. Passionate about leveraging data-driven strategies to improve patient satisfaction and operational efficiency.
Streamlined the enrollment process for clients in behavioral health services, ensuring compliance with state and federal regulations.
Maintained accurate records to guarantee timely access to approved services for clients.
Communicated effectively with management regarding enrollment challenges and process improvements.
Provided comprehensive responses to inquiries about enrollment processes and service policies.
Verified and updated electronic client records to enhance data integrity.
Consistently fostered a respectful and supportive environment for clients and team members.
Coordinated treatment plans and case management for over 80 clients, acting as a liaison with community partners.
Experience
2-5 Years
Level
Consultant
Education
B.S. Health Admin.
Senior Intake Manager Resume
Headline : Strategic Intake Manager with 7 years of robust experience in healthcare, focusing on optimizing patient intake processes and enhancing service delivery. Expert in leading multidisciplinary teams to boost operational efficiency and ensure compliance. Committed to fostering exceptional patient experiences through innovative solutions and effective communication.
Directed the operations of a 36-member verification department, ensuring high standards of service.
Developed and implemented verification guidelines for various healthcare entities, maintaining strict adherence to regulations.
Conducted financial analysis on insurance reimbursement trends, optimizing service delivery for the Office Infusion Center.
Established onboarding protocols for new clients, enhancing departmental efficiency.
Collaborated cross-functionally to improve operational workflows and customer service.
Resolved escalated client inquiries, ensuring effective and timely solutions.
Oversaw recruitment and continuous training programs, fostering staff development and performance improvement.
Experience
5-7 Years
Level
Senior
Education
B.S. in HCM
Intake Manager Resume
Summary : Results-oriented Intake Manager with 10 years of extensive experience in enhancing operational workflows within healthcare settings. Expertise in leading teams to ensure regulatory compliance and improve patient engagement. Passionate about implementing strategic initiatives that streamline processes and elevate patient satisfaction, contributing to overall service excellence.
Skills : Data Analysis Tools, Multitasking, Regulatory Compliance, Resource Management, Training And Development, Database Management
Description :
Oversaw adherence to policies and procedures, conducting audits to ensure compliance.
Managed the intake department's documentation, ensuring accuracy in insurance verifications and authorizations.
Communicated financial responsibilities and benefit coverage effectively to patients, enhancing transparency.
Evaluated employee productivity, implementing performance goals and coaching strategies.
Delivered timely completion of reports and projects in alignment with leadership directives.
Facilitated training for new hires and conducted ongoing performance assessments to ensure skill development.
Developed and implemented staff management strategies, focusing on training, communication, and performance improvement.
Experience
7-10 Years
Level
Management
Education
B.S. in HCM
Intake Manager Resume
Summary : Accomplished Intake Manager with 10 years of experience in optimizing client intake workflows within healthcare. Proven expertise in enhancing service delivery, ensuring regulatory compliance, and fostering patient engagement. Committed to driving operational excellence through innovative strategies and effective team leadership.
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