The main job duty of an Intake Manager is to work in a medical setting and assist the patients or clients in assessing the type of needed service. The job description entails performing initial evaluation and assessing the needs of each patient. Other core duties are listed on the Intake Manager Resume as – collecting documentation, facilitating referrals; supervising and training on all intake processes and act as a mentor; handling disgruntled customers, crises and agreements; documenting budget, processes, standard procedures, and emergency plans; and implementing marketing promotions and informing staff about changes and other information.
Strong communication and organizational skills are important for this role, and technical skills, a customer-centered approach, and a solid understanding of medical procedures are highly beneficial. Intake managers are expected to be patient, be able to solve patron’s queries, and be able to multitask. A degree in the field of nursing or counseling and a background in licensed clinical social work is preferred.
Headline : Looking forward to the opportunity to utilize the experiences and skills, obtained over the years in a new environment. Excited to meet new people and experience new things.
Skills : Microsoft Office, Project Management, Data Entry.
Description :
Directed and supervised a team of nine interns and three volunteers to screen complaints about possible civil liberties violations.
Reviewed, assessed, and investigated 3,500 complaints annually from the public for violations of civil rights or civil liberties.
Managed and oversaw systems for the ACLU-NJ to provide information, referrals, and assistance to the public.
Drafted factual memos and letters to complainants using MS Word.
Communicated with government agencies, including drafting and managing requests for public records.
Recruited, trained, and supervised a new group with up to 10 interns, four times a year, and supervised three volunteers year-round.
Developed and updated complaint forms and training informational materials in response to common inquiries.
Experience
5-7 Years
Level
Executive
Education
Juris Doctor
Intake Manager Resume
Headline : Versatile leader, with progressive strategic planning experience. Proven record of success in developing and implementing new processes and policies to address both necessary financial and compliance business programs to achieve revenue and profitability goals. Persuasive communicator, possessing the ability to reach and exceed objectives with a diverse team.
Skills : Microsoft Office, Computer, C++, Photoshop.
Description :
Responsible for team building, all oral and written communications, and performance and productivity improvement for a team of 30 people.
Managed multiple departments responsible for the transfer of customer sensitive HIPPA information from one system to another without disruption to the Patient Financial Services billing process while at the same time managing the order reconciliation team providing the seamless interface of the Patient Financial Services orders, faxes, and billing.
Developed business cases based upon internal and external customers' expectations of the express Order Website as well as the applications used in patient financial services and communicated the requirements to the IT department in order to meet customers' expectations.
Oracle/Delair use including curriculum development, testing, and training to guarantee all systems seamlessly interfaced with the express Web-Based order and wound management system without compromising customer satisfaction.
Application use including curriculum development, testing, and training to guarantee orders also interfaced to Delair (billing of order).
Traveled nationwide to implement and train internal and external customers on the benefits of utilizing the Express.
Worked closely with upper management to coordinate express training to national accounts as well as presented the ancillary services.
Experience
5-7 Years
Level
Executive
Education
Masters
Intake Manager Resume
Headline : Looking to secure a Intake Manager position that will utilize healthcare reimbursement knowledge, customer service skills, and strong organizational skills.
Skills : Type 70 WPM, Computer literate, Microsoft Word, Excel, PowerPoint, Access, Excel and Publisher.
Description :
Managed and motivated team of Intake Nurses and Insurance Verification Specialists.
Managed the referral/ Intake process, insurance verification, authorization process, and data entry of new patients.
Evaluated patient benefits.
Negotiated rates with insurance companies and patients.
Determined acceptance of new patients on service.
Supervised and evaluated billers and collectors.
Assisted Reimbursement Manager with determining and developing monthly collection goals.
Experience
5-7 Years
Level
Executive
Education
B.A. in Liberal Arts
Intake Manager Resume
Summary : Have twenty-four years of Administrative and Clerical experience, four years working as a Patient Representative I/ Patient Support interested in working in a hospital setting that allows and promotes growth.
Skills : Windows, Microsoft Office - All programs, Word Perfect.
Description :
Developed, monitored, coached, and managed staff, ensuring the development of employees through orientation, training establishing objectives, communication of rules, constructive discipline.
Built employee morale, motivation, and loyalty and fosters a team-like environment.
Completed all required projects and reports in a timely fashion on a daily, weekly, or monthly basis per the direction of the leadership.
Responsible for facilitating the timely evaluation of acceptance of patients referred for service in order to meet the needs of the patient and customers as requested.
Managed the entire intake process from taking a home infusion referral and verifying insurance to obtaining documentation.
Monitored adherence to policies and procedures and auditing as necessary.
Supported sales staff and travel to sales meetings.
Experience
10+ Years
Level
Senior
Education
Associates in Business Management
Intake Manager Resume
Summary : A Intake Manager with a proven record of accomplishment in the areas of accounts payable and receivable, financial reporting, customer relations, staff supervision, inventory management, contract negotiations, and general office operations in various industries.
Skills : Microsoft Office Suite, Quickbooks, Database Management, Supervision.
Description :
Acquired new customers and scheduling appointments.
Staff supervision, Dispatching drivers, and create daily routes for drivers.
Monitored and maintained compliance with TCEQ rules for Whole Tire Manifests, manifest completion, generator returns, and the minimum 3-year storage requirement.
Complied, maintained, and monitored that the facility is operating under the Subchapter.
Responsible for creating Month-end financial spreadsheets for submission to the corporate office on Microsoft Excel.
Assisted in overseeing general office operations.
Worked with managed care employees with regards to contract negotiations.
Experience
10+ Years
Level
Senior
Education
BS in Business
Intake Manager Resume
Summary : Self-starter with strong planning, controlling, organizing, and leadership skills. Consistently meets deadlines and objectives; works well under pressure. Articulate and effective communicator with proven ability to work with diverse relations with adult students, staff, and administration. Works well as part of a team or independently.
Skills : Microsoft, Computer, Management, Complex Problem Solving, Compliance, Business Development, Complaint Resolution.
Description :
Processed incoming members to the program to see if they are suitable for the program.
Asked a series of questions for the Intake Specialist.
Took them to the Intake Specialist for the psych evaluation.
Processed their welfare and Medicare benefits.
Maintained insurance reports to ensure payments.
Filled in for the receptionist in their absence.
Worked with the doctor by taking weight and distributing medication.
Experience
7-10 Years
Level
Management
Education
Associates Degree in Business Management
Intake Manager Resume
Headline : Skilled project and product manager with a passion for technology and innovation. Demonstrated proficiency in decision making and team building.
Followed established procedures to enroll clients in behavioral health and mental health services funded through Nevada Medicaid.
Worked accurately and in a timely manner to ensure clients received approved services.
Followed established procedures to enroll clients in compliance with state and federal rules.
Notified management of issues encountered during enrollment activities.
Responded to enrollment questions regarding processes, rule changes, and service policies to both internal and external customers.
Verified and maintained electronic documentation of client information used in enrolling and on-going maintenance of organization database.
Consistently treated customers, stakeholders, partners, vendors, and co-workers with dignity and respect.
Provided treatment plans and case management services to 80 clients Acted as agency liaison between community partners.
Experience
5-7 Years
Level
Executive
Education
MA in Adult Education/Training
Intake Manager Resume
Summary : A highly motivated, personable Intake Manager professional with more than fifteen years of experience in a fast-paced healthcare environment. Have a talent for quickly mastering technology and easily adapting to new ideas and environments. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven projects. Excellent team-building skills.
Effectively managed the overall functions of the verification department composed of 36 staff members.
Managed the research and implementation of new verification guidelines for governmental and managed care entities and ensure that national, state, and client guidelines are maintained.
Performed profit analysis and provide reports on insurance reimbursement trends and data as related to Office Infusion Center services to ensure proper financial review of therapies.
Initialized the set-up of new clients for the verification department.
Collaborated with other department managers to maximize efficiency and ensure optimum customer service.
Responded to escalated client inquires to ensure proper resolution.
Responsible for the recruitment, training, evaluation of personnel, and continuous training of existing staff.
Experience
10+ Years
Level
Senior
Education
BBA in Management
Intake Manager Resume
Objective : Seeks to secure an Intake Manager position with upward mobility and an opportunity to contribute to the daily functionality and quality of services provided. Quick-study abilities, coupled with hard work and willingness to learn will aid in personal success and the motivation provide for the success of the team.
Skills : Microsoft Office, Writing And Administration, Customer Care.
Description :
Monitored adherence to Policies and Procedures, auditing as necessary.
Insured Intake department is using appropriate forms, obtaining all proper and complete insurance verifications, and obtaining all authorizations.
Ensured the appropriate notification of patients in regards to their financial responsibility, benefit coverage, and payer authorization for services to be provided.
Monitored and evaluated Intake Employee productivity and performance to goal.
Completed all required projects and reports in a timely fashion on a daily, weekly, or monthly basis per the direction of the leadership.
Trained new Intake employees and conduct ongoing training and skills assessment as necessary.
Developed, monitored, coached and managed staff, ensuring the development of employees through orientation, training establishing objectives, communication of rules, constructive discipline.
Experience
2-5 Years
Level
Junior
Education
MBA in Healthcare Admin
Intake Manager Resume
Headline : Managing and completing special projects for the legal department, some of which required a high-volume of research via the internet, legal databases (Lexis-Nexis and Westlaw), and data entry in MS Excel spreadsheets or MS Access databases.
Skills : Home Infusion/Specialty Drugs, Time Management Skills, Computer Skills, Attention to Details.
Description :
Provided intake services, gathering detailed, case type-specific information about potential client cases.
Responsible for responding to telephone inquiries and complaints using standard procedures.
Identified customer issues rapidly and precisely.
Responsible for offering appropriate empathy to all potential clients.
Gathered information accurately and logged customer interaction by using internal tools.
Developed and maintained quantitative measures and performance metrics Maintained customer satisfaction by providing friendly and professional service.
Created great relationships with clients, which provided for good word of mouth advertisement.
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